Business Profilefor40Fifty Lofts

I lived at this apartment complex for two years with three roommates, and had an awful experience. The front office staff started off as kind and somewhat helpful, but new workers came in who were rude and unhelpful. The ** in my unit was often broken, we had roaches constantly, and the complex itself was often very dirty. My primary complaint is that after I moved out July 31 2023, the business charged me with 376 dollars for damages. Some of these charges were fair, such as broken blinds in my room, but the main fee comes from the 250 dollar charge for turning in keys late. Keys were due at 12pm July 31, and I turned them in at 12:25. The reason for turning them in late is that one of my roommates had moved out early, giving my other roommates and I no notice, and left food and other items behind. The office did not give us notice about her leaving early. One of my roommates and I were left to clear out everything she had left, and as a result we were out of the unit a half hour late, because of this setback we had no control over. I was able to submit a dispute form, but the business rejected the claim, stating that since there had been communication before about the late fee, there was no way to waive the fee. I am obviously upset with this charge since it's so high, especially because the people moving into the unit were not moving in until the day after. I had a terrible experience at this apartment and do not want to pay such a high fee.