Complaintsfor40Fifty Lofts
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I lived at this apartment complex for two years with three roommates, and had an awful experience. The front office staff started off as kind and somewhat helpful, but new workers came in who were rude and unhelpful. The ** in my unit was often broken, we had roaches constantly, and the complex itself was often very dirty. My primary complaint is that after I moved out July 31 2023, the business charged me with 376 dollars for damages. Some of these charges were fair, such as broken blinds in my room, but the main fee comes from the 250 dollar charge for turning in keys late. Keys were due at 12pm July 31, and I turned them in at 12:25. The reason for turning them in late is that one of my roommates had moved out early, giving my other roommates and I no notice, and left food and other items behind. The office did not give us notice about her leaving early. One of my roommates and I were left to clear out everything she had left, and as a result we were out of the unit a half hour late, because of this setback we had no control over. I was able to submit a dispute form, but the business rejected the claim, stating that since there had been communication before about the late fee, there was no way to waive the fee. I am obviously upset with this charge since it's so high, especially because the people moving into the unit were not moving in until the day after. I had a terrible experience at this apartment and do not want to pay such a high fee.Initial Complaint
08/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was a resident at one of their student housing apartments in *******, **, ******************. There was a constant issue with this apartment complex. There were amenities that were broken for the majority of the time in my 12-month lease. The pool was always very dirty and the hot tub was so poorly kept up that my friends and I received rashes from the water. I had an issue with a roommate that had a rodent in the apartment which was against their lease and essentially nothing was done and I had to continue living with it. In the last month of my stay, we had no hot water. Our water heater broke several times and emergency maintenance calls had to be made since they are closed on the weekends. Maintenance requests that were not logged by the individual who performed them. The apartment then sent me a bill of charges that were not justified. Trash removal from a roommate who already broke the rules and common wear and tear in an apartment. I went back and forth with the office and they essentially said I was lying about the hot water and had nothing to say about the things they promised in the lease and did not match not once in the entire year I lived there. I left my areas the exact same way I found them and I need that charge removed immediately.Initial Complaint
07/23/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Per my lease agreement my ac filter is suppose to be changed monthly. Work order were placed for a new filter as they did not come for over a month. Due to a dirty filter the ac clogged and was not cooling the unit. The unit got as high as 81 degrees inside. On July 22 they replaced the filter but the ac was still not cooling. I had previously called and no body answered the phones. I ended up going to the office and having to put in the complaint. This office is not responsive and does not take care of their residents as they should and also in accordance to the lease agreement. This issue has been on going for two weeks.Business response
09/29/2021
Business Response /* (1000, 16, 2021/09/13) */ We have not managed this property for over a year and a half. Please direct complaint to Campus Life & Style, the current Property Management company.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.