Complaints

This profile includes complaints for Lazydays's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lazydays has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lazydays

  4042 Park Oaks Blvd Ste 350 Tampa, FL 33610-9554

• 

  Lazydays RV of Ramsey

  3939 Chelsea Rd W Otsego, MN 55362-3310

• 

  Lazydays RV of Houston

  20103 Stokes Rd Waller, TX 77484

• 

  Lazydays RV of Phoenix-Mesa

  2260 E Main St Mesa, AZ 85213

• 

  Lazydays RV of Tucson

  3200 E Irvington Rd Tucson, AZ 85714-1936

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded for 15rb camper at Lazydays Knoxville in July 23 and starting trouble at that point.Roof Bubbling Corners on the roof have been patched leak in side they put steeples in Awing has striped Whole camper has been striped with some thing that has left permanent damage After 4 times the Refrigerator does not work All I am asking for is for them to replace the camper with a new camper just like the one I thought I was buying and got one that is in worst shape that what I sold. I was trying to buy a new camper with no issue and what ever happened to this camper is awful I am the one that is losing everything and they have gotten rid of a problem for them at my expense Thank You

  Business Response

  Date: 11/14/2023

  Thank you for bringing your concerns to our attention. The Consumer Affairs team has contacted the service manager at your local dealership and asked that you be contacted to discuss your concerns and available remedies. 

  Customer Answer

  Date: 11/17/2023

   
  Complaint: 20750992
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  I have had no response from Lazydays. Just replace the camper with a new one with no issues.  Lazydays has plenty of pictures on this camper. They know of all of its issues. They choose to ignore. 
  Thank You

   

  Business Response

  Date: 12/28/2023

  The Regulatory Compliance and Consumer Affairs team contacted the Service Manager of the Knoxville location on 11/14/2023 regarding ****************** concerns, and was advised that there have been multiple conversations requesting she bring the unit in so the repairs could be reviewed and next steps determined. However, we were informed ****************** has advised she will not bring the unit in without a guarantee she will receive a new unit. Unfortunately, that is not a request we can accommodate at this time. In order to determine the appropriate resolution, the unit needs to be seen in person so any outstanding issues can be addressed. Please also note, according to the Terms and Conditions of the Buyers Order signed by ******************, The sole remedy for any issues with the unit is the manufacturers limited warranty; revocation of acceptance is not an available remedy. Our Repair Order also advises that parts and labor are warranted for 30 days, we simply need to be contacted and have the unit seen within that time frame if there is an issue with a repair job. 

  We sincerely apologize for the inconvenience if a repair job did not hold up as expected, and are happy to rectify that situation. Please allow us to continue to serve you by confirming your availability for a service appointment at your convenience. 

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 20750992
  
  I am rejecting this response because:
  Lazydays have all kinds of pictures of this camper. So does ************* Grand Design says to go to Lazydays and Lazydays says go to ************* Lazydays sold this camper and striped the finish with something they washed it in. Grand Design replaced some of the parts on the outside it was so bad. Used the refrigerator 4 times and it was gone. The roof was patched in all 4 corners. Pictures of all of this. The roof bubbling and much more
  I am not satisfied with Lazydays and never will be  They burnt me once but no more  I want nothing to do with this company and I will not recommend this company to anyone   
  

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/29/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/10/2023 in good faith, I purchased a brand new Coachman Pursuit 29XPS from LazyDays RV of ****** for $92,614. ************************************** ****** ** *****. Upon taking delivery of the unit 2 dealership We Owe items were promised. A new roof due to damage identified by the dealership, and second, a replacement interior trim panel. I have a signed We-Owe from the dealership that they are not honoring. I have been trying ever since April to get the dealership to deliver on their promise to replace the roof. After months of getting the run-around on the phone and via email, the dealership finally agreed to take the unit in for repair on 7/10. I was told the unit would be done in a week. After having had the unit for over 30 days, no repairs had been done. I came back to the dealership to pick the unit up. Someone had been using my RV as it was dirty with food packaging inside and dead batteries. None of the other repairs promised to be completed by the dealership were done at that time either. I have followed up with this dealership every 1 to 2 weeks via email, voice, or in person. I have escalated to their general manager and have personally met with him. I continue to hound the dealership and find this lack of response to be a breach of contract. They contracted me to replace a damaged roof within 90 days of purchase, and they refuse to get it done. I have full documentation available of correspondence where I was misled to believe this situation would be addressed. As of 9/28/2023 the situation remains unchanged with no action from the dealership. Problems LazyDays of Denver has promised to remedy in a timely manner have prevented me from safely operating my new RV. I have had to cancel several trips this summer waiting for repairs which were never done. I have verbal and written correspondence with all 8 LazyDays employees dating back to 4/20 regarding the delivery of We-Owe items. Including two service managers and the general.

  Business Response

  Date: 10/09/2023

  Received, thank you for your assistance. 

  Business Response

  Date: 10/09/2023

  Thank you for making us aware of your concerns and allowing us the opportunity to assist. We have investigated this matter and understand your frustration regarding the timeline. Rest assured we are still in fact honoring the "We-Owe" repairs that were postponed due to the delayed delivery of parts, which is beyond Lazydays control. I have asked our General Manager to contact you directly to provide an update and discuss with you a convenient date for your service appointment so that we may complete any outstanding repairs. We look forward to seeing you soon. 

  Customer Answer

  Date: 10/19/2023

   
  Complaint: 20673333
  
  I am rejecting this response because:
  

  An appointment was made by management and I dropped my unit off for completion of the work on the day Lazy Days requested.  My unit was left for 24 hours on their lot until being moved in to a repair bay.  It has been with repair since 10/16 and worked since 10/******************* has occurred during the repair process and my RV is not going to be ready by the time promised.   Pick-up has been pushed out by a week with minimal explanation.  Curing time for the adhesive is 24 to 48 hours,  so something else occurred.  I remain optimistic that this will resolve the week of 10/23 but need to keep this incident open through completion.  Lazy *********** department has failed numerous times and I am concerned additional damage was now caused during the contracted work.   

  Sincerely,
  
  *********************

  Customer Answer

  Date: 11/18/2023

   
  Complaint: 20673333
  
  I am rejecting this response because:

  LazyDays RV of Aurora/Denver has not completed the repairs in a satisfactory manner and caused thousands in additional damage to my RV while in their care.  I was promised the repairs would be completed in 3 days, but that turned into over a month and multiple careless breakages. The work that was complete is also shoddy and clearly not done by competent and ************.  Dropped off 10/16/2023 - picked up 11/18/2023 with poorly done repairs and additional damages.  
  

  Issues:
  -Roof replacement was poorly done with gaps everywhere which would allow water to penetrate. They also cut the membrane near a plumbing vent. (see picture) LazyDays destroyed an antenna, gutter molding, and plumbing vent during the replacement.  Replaced plumbing vent with non-matching unit. 
  -The front seal over the driver/passenger area is crooked, broken off screws, and horrid caulking job with gaps.   The membrane is also lose here and nothing will seal to it.  (see picture)
  -Passenger mirror destroyed by LazyDays Tech.  Also damaged the wall as there is a small crack in the siding now just under the mirror.   LazyDays replaced the mirror with one that is also damaged.  See picture of wall and mirror.  (see pictures)
  -Air is already getting under the roof membrane on the 16 mile trip back to my house.  I expect this roof to fail quickly. 
  

  I would like to be compensated 8k to have the roof professionally re-done by a competent RV industry RVIA certified roofer.  Happy to discuss this further.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/27/2023

  Thank you for the updated information and bringing your concerns to our attention. All communications and attachments have been forwarded to the General Manager of your local dealership for review with the appropriate parties. The Consumer Affairs Team will coordinate with the dealership to address these new concerns and you will be contacted with next steps upon the next phase of investigation closure. 

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 20673333
  
  I am rejecting this response because:

  I have attempted to contact Lazy Days of Denver / Aurora as they have not reached out to me despite promises from corporate to do so.  Lazy Days of Denver / Aurora is no longer accepting my calls or returning electronic communication.  I asked about a warranty on the work they performed or correcting the issues they created.  Clearly the company is no longer interested in addressing outstanding issues and/or additional damages caused by their negligence.  I will pursue legal action to the maximum allowable by law against Lazy Days of Denver / Aurora and Lazy Days corporate of ******* for compensation of loss of use, damages, intentional misrepresentation of repairs and repair contracts, attempting to conceal damages, and traumatic duress caused by Lazy Days and their affiliates engaged in this matter.  As a final act of good faith,  I will allow an additional 10 days for Lazy Days to fully respond/remedy this matter before exercising my legal rights.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/07/2023

  We received notification from the BBB on 12/6/2023 that clarification on our part was requested, relating to a complaint update submitted by the consumer on 11/30/2023. In that update, **************** has requested a resolution in 10 days. The Consumer Affairs team has contacted management at the local dealership for clarification and assistance. Based on this information, we cannot yet confirm a resolution by 12/10/2023 is feasible. Once an update from the local dealership is received we will update our communication via this forum, and have **************** contacted directly. Lazydays goal is to ensure the best possible experience for our customers, and we look forward to ******************* to this matter.

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20673333
  
  I am rejecting this response because:

  LazyDays RV of Denver/Aurora has continued their pattern of unresponsive behavior.  No one from LazyDays customer advocacy has reach out to me.  My local LazyDays RV of Denver/****** has continued to ignore communications from me.

  I had a third party roof inspector come out to check the work LazyDays performed on my RV.  This third party inspected the roof and gave it a poor rating.  They noted the following.

  1.) Cracking sealant and caulk.  Sealant application too thin across entire job leading to failure already.  2.) Lose and improperly installed decking at the front of RV.  Air gaps between decking.  Excessive movement.   3.)  Insufficient adhesive used.  Some portions of the membrane are completely void of attachment.  4.) Large wrinkles in the roofing membrane.  5.)  Broken and stripped screws  6.)  Pieces of wood chips, dust, and staples under the membrane telegraphing through it.  This leads to premature failure and should have been cleaned up. 7.) Mismatched plumbing vents.  8.)  Shoddy caulk work around front cap and penetrations.   

  Sincerely,
  
  *********************

  Business Response

  Date: 12/21/2023

  We appreciate your patience as we collaborated with the appropriate parties to assist in resolving your concerns. Recent communications with our local dealership have revealed that our Service manager *** has been in communication with ****************, and taken steps to meet with him personally in an effort to identify any outstanding issues and and determine next steps. He is expected to follow up with **************** again before the end of the week. Lazydays values you as a customer and is looking forward to continuing to serve you in the future.  

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 20673333
  
  I am rejecting this response because:

  Lazydays Aurora/Denver reached out to me and would like another opportunity to repair my RV (3rd time).  They have also agreed to repair the additional damage caused the last time my RV was in their care.  Repairs will include properly replacing the roof membrane again and making repairs to decking, seam tape, and seals.  Secondarily they will be replacing damaged decals, mirrors, and trim.  I had a third party roof inspection done (attached) and have provided this to dealership personnel.  Please note the inspectors comments regarding quality of the roof replacement, and need for immediate re-sealing.  I am keeping this incident open until the repairs are made and of acceptable quality.  During the time my RV is with Lazydays for repair,  I am requesting pictures be sent to me daily, with daily inspections by management.  I trust *** the *********** Manager and believe he will ensure everything is done correctly.  

  Sincerely,
  
  *********************

  Business Response

  Date: 01/16/2024

  We appreciate your patience as we collaborated with the appropriate parties to assist in resolving your concerns. We have confirmed with the Service Manager at the location that he has been in contact with *************** and is expected to follow up with him to schedule an appointment to complete the repairs pending the arrival of parts. Lazydays values you as a customer and is looking forward to continuing to serve you in the future. 

  Customer Answer

  Date: 01/22/2024

   
  Complaint: 20673333
  
  I am rejecting this response because:

  On 12/22/2023 LazyDays of Denver/Aurora reordered parts to complete the repair on my 2022 Coachman 29XPS RV for a second time.  I had not heard anything from the dealership since and attempted contact a few times.  On 1/18/2024 I received a reply that the parts were still on order but had not come in yet.  As of 1/22/2024, issues remain unresolved and I have a large tarp over the roof to prevent water leakage due to poor craftsmanship of the original We-Owe roof.  I will continue to follow up with the dealership.  If progress is consistent,  an agreement may be reached and work completed properly.  We are at 30 days waiting for parts as of the time of writing this reply.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/01/2024

  Thank you for continuing to work with us to resolve this issue. We understand the frustration that comes with delays due to ordered parts and approvals and  hope you will continue to communicate directly with the service team at your location for status updates. Lazydays appreciates your business, and we hope to continue serving you moving forward. 

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 20673333
  
  I am rejecting this response because:

  We are currently negotiating an alternate solution involving a third-party roofer.  This will be mutually beneficial for both parties.  I will update this complaint as soon as Lazy Days Denver/Aurora has satisfied its portion of the proposed resolution.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/06/2024

  As an update to this complaint, we reached out to the service team and have received confirmation from the Service Manager at Lazydays of Denver at Aurora, that repairs have been completed, Mr. ******* issues were resolved,and that he left satisfied.
  

  However, we certainly understand the frustration, and the importance of effective communication during this process. We apologize if this was lacking in Mr. ******* recent experience and encourage him to reach out directly to Service Manager, ***********************, if he has any ***************.

  
  We appreciate Mr. ******* business, and hope to continue serving him moving forward.

  Customer Answer

  Date: 03/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I truly appreciate *************************** efforts in bringing this matter to resolution.  

  At the time of my reply,  roof work has been completed to perfection by the agreed 3rd party roofer, with mutually agreed financial cost sharing.  Numerous leaks were found in the previously installed roof.  ****** documented and mitigated four leaks, light mold, failed seals, and removed fake plumbing caps which had been placed to conceal damage.  Roofer is providing a full lifetime warranty on the entire roof replacement tracked by the *** of my RV.  I am still waiting on the agreed replacement side mirrors damaged by Lazy Days, but have been provided tracking information showing they are on the way.  I agree that this matter can be closed as resolved.  

  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new camper (MSRP $100k+) from the LazyDay's location in ************** and the experiencehas been incredibly troublesome. As part of the purchase, Lazy Days was paid to deliver the camper about 5 hours away. The driver was given specific driving directions to follow due to hilly and winding roads near where the camper was to be delivered. The driving directions were completely ignored and the camper was damaged during transport. The driver stated that the camper had hit the road during transportation and ripped off a snappad. For those who have never had to remove a snappad, it is a very difficult thing to do. The interior was damaged as well due to items not being secured by Lazy Days before transportation. The salesman at the dealership committed to getting our issuesresolved ASAP. It is now 3 months later and the only resolution received has been an offer of $700 (which doesn't even cover the parts needed for repair). To receive the $700 I would be required to sign an NDA and waive all rights to any future claims. I still don't know what other damage *** have occurred because Lazy Days has refused to send out an insurance adjuster to estimate the damages.

  Business Response

  Date: 09/22/2023

  Lazydays is aware of your concerns, and both the dealership and Regulatory Compliance and Consumer Affairs corporate team have been in direct communication with you to resolve your concerns. You have been informed by us of several options that would assist in the prompt resolution of the issues you raised, and we are waiting for you to provide us with an answer about your availability to receive one of our Lazydays technicians at your location to diagnose/repair the issues.We have looked and offered to you all possible solutions based on the limited information we have received from you. All the offers you received from us are based on the parts and labor costs of the concerns you provided us. We are still attempting to reach an amicable solution and ask that you continue to communicate directly with the Regulatory Compliance and Consumer Affairs Team for any further questions or concerns you may have. We look toward to receive an answer from you soon. 

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20606344
  
  I am rejecting this response because:

  The offers made by Lazy Days have all required that a representative from Lazy Days determine the issues and perform the repair. These offers have also required us to sign an NDA.  These offers only came after several escalations to the manufacturer when Lazy Days would not respond to me directly. This is an obvious conflict of interest and based on my experience, and the experiences documented by several other customers via the BBB, Lazy Days is not competent in repairing or safely transporting campers. Having Lazy Days directly complete the inspection and repairs is not a reasonable resolution to our issues. I have requested, since the beginning of these issues, an independent inspection and estimate for the repair of the camper to ensure that I am appropriately compensated for the repairs. Lazy Days has rebuffed this request each time it has been requested.

  I have communicated to Lazy Days that I will be obtaining my own independent estimate and will send it to them for payment. I am pending a response from their team. 

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February, 2023, I purchased a new ************ Transcend 235bh travel trailer. A few months later, I received a recall letter stating that the unit was built without an emergency exit window. I was advised to return it to the dealer for a replacement window. I brought the trailer back to Lazy Days in ************ and was told that I should have it back in a few weeks. It has now been almost two months and my texts and phone calls are being ignored. I am unable to reach anyone to find out the status of the repair. The last message I received stated it was almost ready and should be finished soon. That was over two weeks ago. They also told me I was not allowed to remove the trailer from their possession. I own the trailer and they are illegally keeping it from me. I need this resolved ASAP.

  Business Response

  Date: 09/25/2023

  Thank you for bringing your concerns to our attention. Our records indicate the recall work to your unit was completed on or about 9/7/2023, and the unit was picked up on or about 9/13/2023. Lazydays strives to provide the best service possible as quickly as possible, but at times there are conditions outside our control that can cause a repair job to take longer than anticipated. These conditions include receiving warranty approvals and the time it takes for parts to arrive, which were both factors on this recall job. We are happy to see that the work to your unit has been completed and you are able to enjoy your unit again. 

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchases a ************ Reflection 5TH Wheel on Aug 5th 2023. The first weekend we took it out the Two AC did not work right on both the thermostats would cut on and of, change the set temp, change from AC to heat. I ended up turning the Front AC off and Taking the touch screen cover off the back AC to get it to work right. Found out this is a common problem with the Dometic CT thermostat. I called and e-mailed *********** and the General Manager with the problem. The ** came with a 30 day warranty that the Salesman told us it did not matter where we were they would take care of it. I ended up calling the **** support line who agreed it was the thermostats and said they were having a lot of problems with them. He told me to call Scheduling where I purchased it and they would send me the replacement parts. I called Scheduling and they told me I would have to Bring it in they would look at it then order parts and I would have to bring it back to have it installed. I explained I live a 4 hour drive from them and could they just sent me the thermostats and I could install them. She said no I would have to bring it in twice. Then she told me it would have to be before my 30 day warranty ran out and only see people n the week day. That meant I would have to take two days off work and drive a total of 16 hours to get a $50.00 part change out. She told me she would get the ** to call me and see if they =could mail me the part This is day 5 and no call back yet. I call them and told her she was asking me to take two days off work and spend over $200.00 in fuel to get $100.00 part changed out could they just mail them to me. She said she would transfer me to parts and I could order the thermostats and they would mail the to me. I ask if it was still covered under warranty and she said no I would have to pay for them. I had to bring it in for the warranty. Even their **** guy said the problem is the Thermostats. I SENT THE A VIDEO OF THE PROBLEMS. Still will not help me

  Business Response

  Date: 09/12/2023

  Thank you for bringing your concerns to our attention and allowing us the opportunity to assist. We understand the importance of fully functioning systems and the frustration that comes from a system not working as expected while attempting to enjoy your unit to its fullest extent. We have brought your concerns to the attention of your local dealerships management team, and requested you be contacted directly to discuss the best options to either complete the needed repair or provide you with the requested parts.

  Customer Answer

  Date: 09/12/2023

   
  Complaint: 20520184
  
  I am rejecting this response because: That has been the problem they do not reply to an type of contact. They  will not return calls , I have called the **** line several times left messages and gotten no return calls, I have sent all my contact info to their costumer support e-mail no contact I have called the location where I purchased the unit and no return calls , Text or e-Mails. I  will accept only when they have contacted me about my problem. 
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 10/25/2023

   
  Better Business Bureau:
  
  I just wanted to inform you that LazyDays did get in touch with me and solved my complaint ********. They paid me for the warranty work I did on my RV. 
  Thanks for your help.
  

  
  

  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** - 2023 Thor Inception 38MX (VIN# *****************)I bought and picked up a New 2023 Thor Inception 38MX on 20 Jul 23 from ************ in ******, **. Dropped Off RV at Lazy days RV on 03 Aug 23 for I Owe Yous from Lazy Days when purchased.***** Cap Top and Front Cap Top Oxidized. oFront M3 Plastic Coating Bubbling and Separating. oScratches in Various Places through-out (Rear Passenger Side Bottom Corner)I was told by ************* that it would be done by Mon/Tues (7/8 Aug 23). Changed to Friday (11 Aug 23). Picked Up on 11 Aug 23. Was told I could not get on the Roof due to ******************* to see the Repairs or I would have complained then and there.Repairs Done by Lazy Days:oTook 3M plastic off and chose to spray on its replacement, looks good so let's see how it holds up. ***** chose to 'roll' on Dicor Roof Coating on the whole top of the front cap. I don't know why they chose to do this instead of buffing or repainting it as it came from the factory? Unless there is an excellent reason for doing this, I have a problem that I will want to address with Lazy Days management.oThey also left Dicor on and around things that it shouldn't be on and a part of the cap is missing Dicor which could possibly leak. ***** said they couldnt Buff Out Scratches on the Right Rear Corner, they said they Repainted it. Area is not as shiny as the rest of the *** They did not sand down etc to remove the scratches, they just painted over them.oAlso, there are several spots on the sides of the roof that are cracking/deteriorating. They should have seen these and addressed a repair for them.I want everything repairs as it should have been done in the first place.

  Business Response

  Date: 08/29/2023

  At Lazydays, we value your customer experience and look forward to working with you on the prompt resolution of any concerns you have. These concerns have been forwarded to the management team at your local dealership along with the request that a dedicated representative contact you to obtain a list of all concerns and schedule an appointment to resolve them. Thank you for bringing your concerns to our attention and allowing us the opportunity to assist. 

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20493946
  
  I would like to keep this case open until Lazy Days actually do what they say they are going to do. I have an appointment to drop off my RV on 16 October 23 at which time they say my RV will be a priority, they are going to fix all the discrepancies, will start on it the day I drop it off, and will complete all repairs in one week. 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 09/12/2023

   
  Better Business Bureau:
  
   I have an appointment to drop off my RV on 16 October 23 at which time they say my RV will be a priority, they are going to fix all the discrepancies, will start on it the day I drop it off, and will complete all repairs in one week.  This closure of my complaint is with the understanding that if my issues are not resolved after this upcoming appointment I will be reopening my BBB complaint to pursue further.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new 2022 Coachmen ***************************** from Lazydays RV in ********** **. Issues started right away with water leak under sink. Was told by Lazydays I would need to bring camper in for repair at my expense. Instead hired a camper technician which cost me $365.00. Latch on outside kitchen door failed. Tried replacing myself with 3 new locks to no avail. Then more water leaks at water pump. Hole in underbelly of camper. Tried repairing myself. Found standing water in fabric underneath camper. Was told again I needed to bring camper in at my expense. Cost me another $750 to have it towed. I did a walk-thru with **** to point out all issues. Found out original water pump was bad. I asked for a detailed/itemized list of repairs they did. Never received. ****** returned with broken bathroom door, bowed wall in bunk room, damaged frame on slide-out, and water still under camper with insulation soaked. Contacted Lazydays again was told by **** that ***** would call back. Have not yet heard back. There are many other issues wrong with this camper. Too many to mention with the amount of space I have here. I have written documentation and numerous pictures of all issues. I am requesting a full complete refund as well as any/all out of pocket expenses.

  Business Response

  Date: 08/28/2023

  We are sorry to hear you are having concerns with your recently purchased unit. All new units are sold with a ********************* Warranty, ensuring any warrantable issues found within the warranty period can be addressed and resolved. All customers are provided a copy of this warranty at the time of sale. While everyone hopes that a warranty will not need to be utilized, there are times when a product may need repairs or adjustments. Based on the Terms and Conditions of the contract signed by both parties at the time of sale, Lazydays is not in a position to honor your request for a refund.  Lazydays has communicated to you that it will, in the spirit of goodwill, visit your unit and review your concerns. We are also attempting to communicate with you to send a technician to your location to provide assistance, but have not been able to reach you. Please contact your service advisor or service manager at the Lazydays location directly to coordinate this or discuss the matter further.  Lazydays has an excellent relationship with its manufacturers and is more than happy to work with Tiffin to complete any warrantable repairs. 

  Customer Answer

  Date: 09/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we bought a $135,000 Thor Tranquility Sprinter Van and LazyDaysRV has had it in their service **** for months. they will not return our calls or provide the status of warranty repairs. we want our warrnaty repairs completed and our van returned

  Business Response

  Date: 07/25/2023

  We understand the importance of completing ************ in a timely manner as well as ensuring open communication regarding the same. We have reached out to management at your local Lazydays RV dealership and it appears parts delays have extended the time for repair beyond initial expectations. Someone from your service team will be in touch shortly to provide an update directly. Thank you for bringing your concerns to our attention and allowing us the opportunity to respond. 

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6-28-2023 I purchased a 2023 ** from Lazys Days **. During the week July 1 to July 4 I took a trip to ***********. During that trip there was heavy rain and the ** leaked in the master bedroom and wet the bed. Also the generator would only run occasionally, and the air conditioning would not keep the Rv cool and other cosmetic problems were discovered. Before the purchase a walk through was done and I was informed everything would be corrected by the salesperson. When I returned to complete the deal and financing I was told by the salesperson and the financing person everything had been corrected and it was ready to go. I did take their word i goog faith. After the trip I called with a complaint and was told it would August before they could fix it. I went to the lazy day dealer and spoke to the Manager who in return spoke to the maintenance personnel. He informed me they would be contacting me. I have a two week vacation the last two weeks of July and one week in August. I would certainly appreciate any help you can provide.***************************

  Business Response

  Date: 07/24/2023

  Thank you for bringing your concerns to our attention. A member of management has contacted **************** directly to assist with the coordination of any needed repairs. 

• Initial Complaint

  Date:06/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was illegally sold a ** by Lazy Days in ****** ********. The dealership was required by CRS 42-4-310 to provide me, the buyer with a passing emissions test or a voucher for one. Lazy Days neglected to provide the required documentation at the time of sale. Once I found this information out, I requested that they unwind the deal and refund me my down payment and pay off the remaining loan on the vehicle. I was told by both the Sales Manager **** and the Regional Manager ***** that they are trying to "make it right" by having the vehicle fixed. The vehicle was in their possession for a month when they called again to tell me that the vehicle was fixed and now has a passing emissions test. The underlying issue that caused the ** to not pass emissions in the first place was a check engine code P2292, a code indicating erratic injector control pressure. The invoice that the repair facility sent has the only repair being that they re-connected an intake pipe that they say was not attached properly. There were no repair related to the injector pressure control that Lazy Days' own service manager said he had seen before and was likely to be resolved by replacing a faulty injector. The Dealership is refusing to refund my purchase even after they admitted that they were liable to supply the emissions test at the time of sale. Their preferred resolution was to fix the vehicle and have me retain ownership but they failed to have the vehicle fixed and instead tried to mask problems to get the passing emissions test. I wish to have my down payment returned to me and the outstanding loan paid off so I can wipe my hands clean of this vehicle that was illegally sold.

  Business Response

  Date: 07/06/2023

  Thank you for allowing Lazydays to investigate this matter and respond to your concerns. In accordance with state law, when Lazydays was made aware of the emissions concerns with ************************ unit, we elected to use a 3rd party sublet to make the repairs at the dealership's expense. It was determined the source of the error code was an unsecured hose connecting the airbox to the turbo. Once the 3rd party repair facility completed the needed repair, Lazydays transported the unit to the emissions facility, where it passed the required testing. Respectfully,Lazydays is not required to repurchase the unit under these circumstances; we apologize for any inconvenience and thank Mr. ******** for allowing us the opportunity to resolve the emissions concern.