Business ProfileforLazydays

We purchased a motorhome and traded in our motorhome to them in March 2024. We were misinformed by finance mgr on the loan and did not get what he stated would be the coverage after checking with the warranty company so we asked to rebook our loan and remove it. He refused, informed him Bank would do it and said it was okay he continued to refuse spoke with his bank rep never got back to us at all about anything further and rebooked it and informed us when we were to come in to sign. In the interim we decided to remove another warranty that we looked at that did not have the coverage we were told again refused. The bank said they would do the rebook at no charge but finance mgr refused and stated we could come and bring our motorhome back and pick up old one and our business would be concluded. Spoke to mgr no help very rude, and filed a complaint with their customer experience site which was awful they forwarded my complaint to the finance mgr who the complaint was about. They said it was an error and called me, did absolutely nothing told me I lied and we had gotten this paint protection so it could not be refunded then found out dealer had not done no apology etc. Told them wanted finance to rebook loan again can be done, again refused totally there was no cost to the dealer at all it was free and they could remove off our loan. Finance refused. Had requested also they give us a better deal on the pain protection for this experience again nothing but refusal. The loan can be rebooked even today, customer experience at corporate did nothing but make things worse and send emails as response. It is a joke and awful. We thought CW was horrible not compared to this. Our MH has defects and needs work have heard nothing at all. And the finance mgr is the absolute worst for customer assistance and the mgr of ****** either did NOT contact us as they stated they would or this could of been resolved. Absolute worst customer experience and there is no contact or follow up