Complaints

This profile includes complaints for Lazydays's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lazydays

  4042 Park Oaks Blvd Ste 350 Tampa, FL 33610-9554

• 

  Lazydays RV of Tampa

  6130 Lazy Days Blvd Seffner, FL 33584-2968

• 

  Lazydays

  4037 Airport Highway Alcoa, TN 37701

• 

  Lazydays RV Of Nashville

  1005 Beasie Rd Murfreesboro, TN 37128-3134

• 

  Lazydays RV of Knoxville at Strawberry Plains

  835 Huckleberry Springs Rd Knoxville, TN 37924-4347

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early 2025, I purchased a $250,000 motorcoach from Lazydays RV in Seffner. I was assured the unit would undergo a full pre-delivery inspection and any issues would be corrected before I took delivery. Based on those promises, I signed all paperworkincluding the as-is agreementbefore ever seeing the coach, under the condition they were still inspecting and fixing it.After two delays, I finally picked up the unit and discovered multiple serious problems: a dishwasher that overflowed and flooded the coach the first weekend, faulty door locks, electrical failures, and a bad charge relayall present at delivery despite their claimed ************* make matters worse, my wife, 9-month-old baby, and I were stranded for over two hours in the ******* heat during the delivery walk-through. Their staff drove us by golf cart to the coach and forgot about us. It took calling their main line to get help. This was dangerous and completely unprofessional.***** *******, then Delivery Manager, admitted these issues were missed and instructed me to have them fixed locally. He approved and paid the first invoice. I told him via email and text that more work was pending. He replied Yes *** and never requested an estimate or objected.Lazydays even shipped me a replacement Firefly control system (which wasnt working at delivery) and said theyd cover installationalso included in the second invoice. But after ***** left, Lazydays refused to pay the balance, claiming the as-is clause protects them. It does not.I am requesting reimbursement of the second invoicework that was acknowledged, authorized, and partially paid by Lazydays. This is a matter of broken promises, failed inspections, and disregard for customer safety and trust.

• Initial Complaint

  Date:06/30/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 pull behind travel trailer from Lazydays in *********. I purchased the camper in the beginning of 2024 as a new unit. That first summer I had multiple leaks on my slide out. I brought it back to the dealership and was told it was fixed after they had it for several weeks during the camping season. The slide out leaked again that summer and had to bring back to the dealership. The rest of the summer we did not camp on the rain. This spring had multiple leaks again in the camper. Brought it back in to the dealership and was again told it was fixed and was now out of warranty. We had purchased a 5 year extended warranty for the camper. This last time they fixed it they stated that they water tested it. In the 2 ******* I have had the camper I have had to bring it in 3 times for leaks on the slide out. Two separate occasions since being fixed in early June 2025 I have had water coming in from the slide out both while out and while the slide out was in. This has resulted in multiple boards being warped. Cant see how a camper that is brand new would have such bad leaks to where I have to replace full towels during a rain storm. At this point I need the entire slide out looked over or replaced. I would even consider changing campers or getting a refund to get away from this leaky camper. Coming into a wet floor is not fun when spending money on campgrounds.

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an ** from lazy Days ** at ******************************************* on May 19th 2025. They lied to us about the condition of a brand new ** after telling us they did a major inspection and everything was good. There was a dent in the side of the ** that happened on their lot but they claim it was a factory defect. They delivered the ** and did not tell us that they were aware that the rear leveling leg motor was out. We Believe that they took advantage of us because we are elderly. They told us they were closing the lot for renovations but once they reopened we could bring the ** back to have all the repairs done but now they are telling us that they don't plan to fix it. All they do is offer up an apology and try to push us off on the manufacturer. Even though they promised on numerous occasions to fix the dent in the side of the ** and admitted they knew that the leveling leg motor was bad but delivered it and did not let us know at the time. We are asking that they fix the ** here in ********* like they promised when we purchased it. Thank you!

  Business Response

  Date: 06/24/2025

  Thank you for bringing this to our attention. We apologize, but our Las Vegas dealership has been sold, and we do not have another location in the ********* area. As a result, we are unable to diagnose or repair your unit in or near that location.
  The manufacturer of the 2025 Coachmen ******************, ************, has authorized several service centers in *********, such as ************ and Camping World. Mr. ****** is welcome to take his unit to either of these dealerships for warranty repairs and service, or to any other authorized service center of his choice.

  We have reached out to the Regional General Manager, **** *******, who advised that he has already been in contact with Mr. ******* Mr. ******* has requested that Mr. ****** provide any documentation regarding the promises he stated were made by Lazydays, as Mr. ****** indicated he has these in writing. Once he receives the documents, photos, or messages, Mr. ******* will be happy to assess the situation accurately and work toward a resolution.
  

  We appreciate Mr. ****** business and are committed to assisting and resolving this matter as quickly as possible.

  Customer Answer

  Date: 06/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31st, 2024, we purchased a 2015 Winnebago Sightseer 36Z from Lazydays RV in ******, ********. From the start, the process was disorganized and frustrating. Despite having placed a deposit, the unit had not been prepped or inspected by the time of delivery. We waited for hours, received no walkthrough before signing the paperwork, and left with a coach that had multiple issues, including broken roof vents, cracked corner caps, a damaged satellite cover, leaking plumbing vents, and a cracked windshield. We were assured by the general manager, sales person, and finance advisor that these items would be repaired.We returned the coach multiple times over the next 8 months, but repairs were either poorly done, incomplete, or not addressed at all. The dealership's Aurora location closed mid-process, pushing us to the Loveland location, which further delayed service and created confusion between departments.While the ** was in Lazydays possession, the slide topper was broken, and scratches were found along the lower side of the coach. This damage appeared to have occurred while parked at the dealership. Management denied responsibility and offered no resolution.Throughout this ordeal, communication has been poor. Weve had to follow up constantly, and were often misled about parts being ordered or work being completed. Despite numerous attempts to work with Lazydays in good faith, we are still left with an ** that has unresolved issues and damage caused while in their care.We are seeking completion of all originally agreed-upon repairs and compensation or repair for the physical damage sustained at the dealership. Please see the attached letter for a complete account of what transpired.

  Business Response

  Date: 06/16/2025

  Thank you for allowing us an opportunity to respond. Our Service Team has already been in touch with the customer and explained that, after reviewing the situation, the damage in question isnt covered under the extended warranty. Because we werent notified of any issues at the time of pickup and only learned about the damage when the unit was brought back, were unable to take responsibility for it. Our staff clearly communicated the units condition and provided explanations based on technician findings and physical evidence. Theres nothing in the documentation or service history to suggest mishandling on our end.
  
  That said, **** offered to submit an estimate for repair, or waive the diagnostic fee if the customer decides to have the unit serviced elsewhere. The Service Team also acknowledged and apologized for the frustration caused by communication delays, part availability, and the coordination between locations. They clarified that their responsibility is limited to what's covered under warranty and agreed service terms. Ms. *********** has since stated she intends to pursue legal action.

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23430840
  
  I am rejecting this response because on your work order, which I have uploaded, it says that the slide topper fell off and hit the ground from possible impact (page 5 of 8).  The slide topper was off when we went to pick it up, *** told us if fell off that morning and hit the ground. He never brought the slide topper out for us to inspect.  It was in his office. When we were finally afforded the opportunity to look at it, you could see that the damage was clearly impact damage. The mounting hardware is still intact on the coach and the slide toppers mounting arms are screwed into the hardware.  There is no way for it to just fall off as the mounting hardware is still intact on the coach. *** **** said he inspected the coach personally on April 7th. The only problem with the slide toppers were that they had holes in the fabric and were tearing on the roof line.  At no time, did he say that the hardware was wearing out.  He was to provide an estimate to replace the fabric.  Had the fabric torn completely away due to wear, the topper still would have not fallen to the ground as the arms are screwed to the mounting hardware on the slide.  Lazydays, had to physically remove to topper by taking out the screws. 

  There are also unresolved issues with the coach that we were told were addressed but have not been.   

  I wish to resolve this without taking legal action. If someone from a different Lazydays service department wishes to inspect the broken topper and coach, I am willing to let them look at it. I have spoken to several other RV repair shops, they all say that the slide topper will  not just fall to the ground. It has to be removed. 

  Sincerely,

  
  ******** *****-*****

• Initial Complaint

  Date:05/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this camper 2 days ago and when I went to set it up and turned on the heat then the fire alarm went off. When I turned on the heating unit both times it happened both times and there was a hot smell both times. When I turned it off 2 minutes later then the fire alarm stopped. Also when I hooked up the septic then it ran straight down to the ground. I was assured before I bought it that it was in good working order and paid the destination fee of $1800 that they charged to ensure that it was in good working order

  Business Response

  Date: 05/23/2025

  Thank you for reaching out. Its important to note that you purchased a used unit. Prior to delivery, we performed a safety inspection and installed a new battery to help ensure the unit was in good working order.
  For any concerns youve encountered, including the heating system and septic hookup, please reach back out directly to the dealership's management.
  

  You can contact:
  ***** *****, Service Manager at Ph: ************** or via email: *************************************************************, or your Service Advisor, ******* ******* at Ph: ************** or email: *********************************** ****************** or Mr. *************** be happy to assist you further with these matters.

  Thank you for being a Lazydays customer.

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23347904
  
  I am rejecting this response because water from the toilet goes directly to the ground and it has never worked. I was told that the septic system was inspected and is in good working order or I would have never purchased it. I would like it repaired by Lazydays. I have not been able to use the toilet since it was delivered to me a week ago and I am living in it as a travel nurse out of state now. 
  

  The fire alarm did stop going off after several days of brief attempted use when the weather was 34 degrees at night. I have a cat, dog and bird that needed to stay warm so I would turn it on for a minute occasionally.   I was told by your sales representative that the system was ok to use and probably had a build up of hair and dust that needed to be burned off.  Obviously this system was not tested beforehand or that would have been found.  I was told that everything was in good working order and it was not.  This is very poor quality of service and your salesman even admitted this.

  
  Sincerely,
  
  **** *****

  Business Response

  Date: 05/31/2025

  Thank you for your email regarding your ongoing concerns. We have followed up once again with the dealership, and theyve confirmed that they have not received any recent communication from you regarding these issues.
  We encourage you to reach out to the dealership directly to schedule a diagnosisthey are more than happy to assist in getting the matter resolved. Weve already provided the contact information for their management team.
  

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23347904
  
  I am rejecting this response because:

  Yes, I have followed up with them. I have had an ongoing group text with the salesman, service manager, finance manager and general manager. 
  
  I have the shroud cover for the ** unit and will have a repairman come and install it and also look at the septic to diagnose the problem. The entire hose system and hook up port is missing that goes to the black tank. 
  Also now the yellow porch light randomly comes on and the ac randomly kicks over to the heater. Since I live in it full time I am concerned for the risk of killing my animals and so I indicated in the group email that I would like to return it or trade it in. I am waiting for a response to that request. 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 06/16/2025

  Thank you for letting us know of your further concerns.  We have reached out to the Service Manager, Mr. ***** *****, who advised that the Unit was purchased "As-Is" and that the dealership performed a safety inspection, as well as installing a new battery before Ms. ***** accepted delivery of it.  Mr. ***** further advised that the original issue looks like the sewer line fell off from the black tank during the trip home. Our dealership have a photo showing the sewer line in place before it left the lot. He said he would be happy to fix this problem, and Ms. ***** just needs to bring it back. Mr. ***** can be reached at ******************************** or by calling *************.

  For any trade-in the dealership are the people with the best knowledge and the point of contact. We have no knowledge of the current condition of your Unit, nor any possible trade Units. Mr. *** ******* is the Sales Manager and he may be reached at ********************************** or by calling *************.
  

  Thank you for being a Lazydays customer, we appreciate your business. 

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23347904
  
  I am rejecting this response because it is not feasible for me to return for service at your facility.
  

  I am a travel nurse living in the camper in order to serve the healthcare needs of the indigenous population of ************, *********** 
  

  I will schedule a repairman this weekend to come and place the ** cover and assess the faulty septic. I will reassess my needs once that service call is completed. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased on 3/22/2024 a 2023 Cruiser Rv Radiance only used it one time has been in service ever since manufacturer warranty has approved all the claims that were submitted by ********* now some more issues have arrised and my RV again in Service since December 2024 and ****************** still havent fixed properly my RV i have alot of notes taken if someone can please call me to see how i can go about my RV the Lazy days service department is a scam

  Business Response

  Date: 05/22/2025

  Thank you for making us aware of these concerns. We reached out to our ****************** at our Lazydays of Wildwood at The Villages location. We were informed that Ms. **** dropped off her unit with us in December for warranty-related issues. We diagnosed the concerns, submitted the claims to warranty, and ordered the necessary parts. All parts finally arrived in February, and we completed the repairs on 2/26. Ms. **** picked up her unit on 3/3 and had it plugged in at the campground for inspection. During her review, she expressed dissatisfaction with the vanity repair in the bathroom. Additionally, she reported five new issues, prompting us to open a new service ticket dated 3/3. We moved her unit from the campground back into a service bay and addressed the new concerns. While the unit was in our possession, a s**** backed out from the bottom of the slide room and caused damage to the linoleum flooring. We attempted an initial repair, but our Service Manager was not satisfied with the outcome. We then brought in a third-party company we use for flooring repairs. While they did their best, the result is still not up to our standards. Our next step is to obtain the correct part numbers and availability for the linoleum so the repair company can cut out the damaged section and secure a proper fix. We are also awaiting part numbers for the vanity parts so we can proceed with that repair as well. Our Service Manager reached out to Ms. ***** contact at ********* for assistance with the floor and trim part numbers, who advised her to contact the parts department directly. Our Service Manager also offered to deliver the unit back to Ms. **** and retrieve it again once the parts arrived, but she declined. There is nothing preventing her from using the unit in the meantime.
  

  At this time, we are awaiting the necessary part information in order to move forward. We apologize that the process is taking longer this timewhile some delays are due to the need to email and wait for warranty approvals, We understand that our communication could have been more timely, and we sincerely apologize for any inconvenience this may have caused.  If you would like to reach out to our Service manager, **** *****, she will be happy to update you on the process. Ms. ***** can be reached at: Ph************** or via email at ******************************************************************** 

  Thank you for your patience and for being a Lazydays customer.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23337854
  
  I am rejecting this response because:

  To Whom It May Concern,
  I am writing to formally express my deep dissatisfaction with the service I received from your dealerships service department concerning the repairs on my camper. The experience has been frustrating, marked by poor communication, misleading statements, and a complete lack of thoroughness in the inspection and repair process.
  From the beginning, I was told that delays in the repair process were due to the service departments failure to provide part numbers. This turned out to be completely false. Upon contacting the warranty company directly, I was informed that all repair requests were approved within seven business days of receiving the diagnostic report. Additionally, they explained that part numbers must be submitted before any approval can be issued, as they are required to verify MSRP values. This proves that the necessary part numbers were already provided and that the delay originated within your service department.
  Furthermore, during the initial repair process, I was assured that the camper had undergone a complete multi-point inspection and was ready for pick-up. However, upon arrival, I discovered additional failuresissues that should have been identified and addressed during a thorough inspection. It is unacceptable that more problems existed than when the unit was originally dropped off. This oversight clearly indicates that no proper inspection was carried out prior to notifying me that the camper was ready.
  The service department continued to deflect responsibility by pointing fingers at the warranty provider, causing unnecessary delays and confusion. As a customer, I should not have to make multiple inquiries and chase down accurate information simply to understand the status of my repairs. The lack of transparency and integrity throughout this process is extremely disappointing.
  In summary, I am completely dissatisfied with the service provided. I expect a formal explanation regarding this situation, as well as assurances that appropriate steps will be taken to improve your service departments practices going forward. I also request that any remaining issues be resolved promptly and professionally.
  Please consider this a formal complaint. I would appreciate a timely response.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 05/31/2025

  Thank you for the opportunity to provide an update on Ms. ****** unit. As previously communicated, we have outlined the delays, acknowledged our part in them, and provided explanations for why they occurred.
  At this time, the dealership has completed all but one of the outstanding issues. The remaining item is pending the arrival of a trim piece from the manufacturer, *********, which is currently estimated to ship out to us during the week of 6/9/25.
  The dealership has kept Ms. **** informed on the status of the repairs and parts delivery, as shown in the attached text message correspondence between Ms. **** and our Service Manager. Once the part arrives, her unit will be treated as a priority for repair, and we will continue to provide updates throughout the process.

  We appreciate Ms. ***** business and patience while we repair her Unit.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had MANY problems with lazydays of tampa but this one is the worst. I rent my RV out and as with any rental, I get reviewed by the renter and that is what the rental gets based on. Not only does the service department at **** days NOT DO THEIR JOBS ON TIME (consistent to what they say), and OVERCHARGE FOR SERVICES NOT RENDERED (flush the tanks and the baseboard replacement), but I just rented my RV out to a customer at ******* spreedway and my hose is missing I called lazy days and when I got upset the secretary hung up on me and told me they wont tell to me. MEANWHILE, my service tech texts me and says yes, tech confirmed that he did use your hose and it is on the floor in his bay.. i am going to go get it and put in my office.. - ******* ***** Service Advisor CLD P: ************ ****************************************************** good does that do me? The customers are furious because I look like Im not doing my job but lazy days is stealing from me and tarnishing my name. Last time I took my RV in for service it was supposed to be covered by insurance but my advisor (above) said that they didnt want to deal with the back and forth. I told them to please put it through along with the one before so I can get reimbursed. Not only did I buy this overpriced mobile home from them but they act like its a burden to fix it. If theyre going to be such greedy immoral people, they can buy this thing back and we can be done with it theres so many this wrong that they need to fix that I dont know which one to focus on

  Business Response

  Date: 05/23/2025

  Thank you for giving us the opportunity to address these concerns. Of note, we do not have a Unit purchased in the name of the complainant only that of his mother, so we assume that is the Unit in question. That Unit has been in for service multiple times,primarily for maintenance-related issues such as clogs caused using incorrect toilet paper. Please note that these issues are not covered under warranty. The manufacturer of the Unit provided a limited warranty from the original date of purchase. Lazydays offer no warranties on the units we sell.  The registered owner of the Unit purchased a third-party extended service warranty, and after diagnosis, all parts and labor must first be approved by the warranty provider before repairs can begin, which pushes out the completion time. Additionally, its important to note that the financing contract and warranties were originally established for personal use, not commercial application. Because the unit is being used as a rental, certain coverages do not apply.

  Regarding the hose, we apologize for the oversight as normally our technicians use their own equipment specifically to avoid situations like this. The **** has now been shipped to the address we have on our purchase and service documents, that of the registered owner on file. We will provide the ***** tracking information via separate email.
  
  Regarding the communication issue, we have reviewed the call logs and listened to the full recording of the conversation between Mr. ******** and our front service counter, and it was clear that Mr. ******** hung up while waiting on hold for his Service Advisor to answer the call. For RO# ********B, payment for the ****** and flooring materials included the labor charges. The only outstanding item pending warranty approval on this RO was the macerator, which was reported to be slow to operate. All other repairs were completed by our dealership. The ** left our property on 5/13/25. 

  We wish the Swanstons well in their future endeavors.

• Initial Complaint

  Date:04/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my **************************** August of 2024. March 20th, 2024 the bearings in my furnace blower motor went out called the dealership and started the process of getting the problem addressed and on order. Getting a *** from the service department didnt happen up until 17 April when I noticed that the screws holding the back wall of my unit on had popped and that the back wall was coming off. Called the dealership and they said to bring it in as they had the parts to fix my unit. Was scheduled to pick my unit up yesterday 22 April but before I got on the road I was called and informed that a ****** moving my unit had clipped another trailer and that the back wall they just fixed was damaged again and needed repairs/ part replacement. I said I was going to come assess the damages. When I got there they had already removed trim pieces and had starting gluing the chipped, split and splintering wood pieces back together. There is a gash on the side of the unit at the back that goes completely through the paint>fiberglass> and the wood. Asked the manager ***** *** this would be fixed because I now have damages and more depreciation to the unit thanks to the porters negligence. ***** was emailed asking him to call me so we can solve this issue to which I was never called. The dealership is carrying on with repairs to the unit and was told it would be done 24 April. Called today only to be told it was not ready until the 25th now. ***** has still not called me to resolve this issue.

  Business Response

  Date: 04/28/2025

  We reached out to Mr. ******* our General Manager at Lazydays of Denver at ********* who provided the following update. The customer, Mr. ******* visited the dealership on the morning of April 25, 2025, and picked up his unit.
  Mr. ****** is correct in stating that his unit was damaged while it was being brought forward for pickup. As soon as the incident occurred, the dealership notified him and immediately began repairs. The work was completed on Friday morning, taking approximately half a day longer than initially anticipated.
  Mr. ****** personally spoke with Mr. ****** during his visit on Friday to address the situation. They discussed the matter, reached a resolution, and Mr. ******** concerns were fully addressed.
  We sincerely appreciate Mr. ******* patience and understanding, and we thank him for being a valued Lazydays customer.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After having a history of issues with the sales manager, ******* ****, hes now not responding to a new issue. I bought my unit in January. They wouldnt connect it to water for me to test. Now that its warm out, I connected it to water. The ice maker in the motorhome was not properly winterized and it flooded the unit out. The ice maker connection on the back of the fridge was snapped. I have photos of the water and antifreeze on the floor after the flood. I cut the supply line and inserted a plug. Because Im a restoration contractor, I was able to jump on this fast to get it dried and stopped so there was minimal resulting damage. This could have been a major deal requiring an insurance claim in which subrogation against them would likely be involved.

  Business Response

  Date: 04/28/2025

  We sincerely apologize for the delay, but due to the closure of our Elkhart dealership, we respectfully request a 7-day extension to respond to Mr. ****** complaint, through the end of the day on May 6, 2025."

  Business Response

  Date: 05/13/2025

  We have resolved the issue with the customer.
  
   
  
  Thank you
  
   ******* ******
  Assistant, Regulatory Compliance and Consumer Affairs
  P: **************

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 5th wheel from Lazy days that was brought in with some back panel damage but were told that they would be fixing the damage before we picked up the trailer. When we picked up the trailer there were still several things wrong with trailer and they told us that if we brought it back at the end of the camping season that they would fix everything including the outside light. We took it in to fix the light, they had it from October to February. When we picked up the camper the Solar panel no longer worked but the light did. We also noticed that the back panel they originally said they fixed was leaking water and not sealed correctly. We called them and they said they would fix it. Now they have had the camper since December 2024 and are now saying that they cannot fix the camper because they aren't responsible for the issues. Because it is not covered under warranty. It should never have been a warranty thing because it was obviously an issue they cause when they fixed the outside light. They have gone through employee after employee and they don't have adequate records of all the conversations they've had with us over the last 2 years.

  Business Response

  Date: 04/14/2025

  Thank you for bringing this matter to our attention. We have contacted the dealership for further information regarding your unit and the concerns you've experienced. According to the dealership, the issues you described are not related to the work they performed.
  Please note that the unit you purchased was pre-owned and is no longer covered under the original factory warranty. If you did not purchase an **************** Contract at the time of sale, any necessary repairs will need to be completed at your expense, at standard retail rates.
  At the time of delivery, you signed an acceptance of the unit, which weve included with this response for your reference. Additionally, our internal nationwide database contains no documentation indicating that any employee offered repairs at no cost.
  If you have additional documentation or details to support your case, we encourage you to contact our General Manager, Mr. ******* ******, for further review and to coordinate pickup of your unit, if it remains at the dealership. He can be reached at ************** or via email at ****************************************************************************.
  Alternatively, our Service Manager, ******* *******, is also available to assist. He can be reached at ************** or by email at ******************************************************************************.
  We appreciate your business and thank you for choosing Lazydays.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23161229
  
  I am rejecting this response because:

  The unit was preowned but before we even signed paperwork LazyDays was fixing the unit they said and this is why we could not pick up the unit for over a month after we put our deposit down and got financed. When we picked it up the exterior was not fully sealed in the rear and they gave us 30 days to notate all the issues that were wrong with the unit. We informed the service manager withing that month. She said because they were so short staffed that we needed to bring the unit back later that season (October) and they would fix all of the issues. One of the issues being the exterior light and the front living slide. We took the camper in October 2023 and LazyDays had the camper until April of 2024. When we got the camper back the Solar panels no longer worked but the exterior light and slide were addressed. We called and told them the issue because it was clear that some wiring had been crossed after they fixed the exterior light. They said to bring it in and they would fix the wiring. We brought the camper to LazyDays again in December, now 2024 and they have had the camper since. Since having the camper we have spoken to several different people and have gotten several different stories of why they will or wont fix it. One day we are being told they will fix it and the next week we are told no. This game has been going on for months and due to the constant change in employees we cannot get a consistent story. We have now documented several conversations in the last month and have been documentating every conversation thus far, we can share these with you for clarification. All we would like to accomplish is to have the back panel sealed so that no water can penetrate and for the Solar panels to work again (hold battery charge). This shouldnt be anything that requires warranty, considering they were issues LazyDays agreed to fix already. Please let us know 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 04/16/2025

  Thank you for the additional information. If you would kindly upload any documentation you have, or email it to ************************************ we will review it and respond accordingly. 

  Thankyou.