Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $199.88 and ***** for Ultra CBD Gummies that I didn't authorized. i received 4 bottles of Ultra CBD gummies and called their 800 number and tried to return and cancel. They sent me gave a a number to write down and told me I could sent them back. I would have to call back 3 weeks after return and see if they would refund. I called back again the next day to speak to a manager about this not believing this was correct and they would just hang up.

  Business Response

  Date: 05/04/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we issued a full refund on 04/28/2023 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $199.88 two times for Ultra CBD Gummies that I didn't authorized. I originally ordered a promotional order of Ultra CBD gummies to try. They shipped that order plus an identical order and charged $199.88. I have tried to cancel by phone and website but have not been able to. I would like to return and get credit for two orders of 5 bottles each at $199.99 each. I would also like to discontinue any ongoing order that they feel I have.

  Business Response

  Date: 04/20/2023

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed.

  Unfortunately, we cannot ***** your request on returning the items as we received notification that you have initiated a dispute of the charges with your bank. Since you have filed a dispute, we are unable to issue any type of refund and will continue resolving this matter directly with your bank.

   

  Thank you

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was charged $199.88 and $59.99 by this company or its subsidiary for Ultra CBD Gummies that I did not authorize. I have never heard of this product or company before and it is very hard to find information about them online. When I called the number on the packing slip and informed the agent that I did not place the order, she argued with me. The shipping address was correct, but the email address assigned to the account was not. When I suggested that *** be a clue to tracking down the issue, I was told to take it up with my credit card provider. I then offered to return the product in exchange for the refund and asked what their general return policy was, regardless of these particular circumstances, but then she hung up on me ...? It appears that someone took my information, ***be from another online account, and placed a fraudulent order (perhaps internal to this company). I would like the business practices and legitimacy of this company to be reviewed, in addition to an immediate refund of the two charges.

  Business Response

  Date: 04/12/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

  All orders are consumer initiated and placed online. We received an order from you on 03/24/2023. There is no way for us to place an order for you. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this no order would be placed. We have no way of knowing your credit card information nor can we go to your checkout page and force the order through.

  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  

  Thank you

  Customer Answer

  Date: 04/20/2023

   
  Complaint: 19892621
  
  I am rejecting this response because: There was no acknowledgement of the fraudulent order as described in similar complaints with the BBB. The response also focused more on the dispute filed with my bank and did not address the lack of direct resolution options and unprofessionalism of the agent at the time of my inquiry.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/24/2023

  Hello,
  
  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.

  Your account has been canceled after we received notification that you have initiated a dispute of the charges with your bank. Since you have filed a dispute, we are unable to issue any type of refund and will continue resolving this matter directly with your bank.

   

  Thank you

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Ultra CBD Gummies from Quick **************** The purchase was very misleading to say the least. I thought it was a one time purchase. It was not. There were two charges to my account made on Feb 13th from ULTRA8443134121. One for $59.99, the second for $199.88. I received the expected first package. Some time later, April 1st, I received a second package with even more gummies. I attempted to do a return. I called the phone number that was on the packing slip, **************. It gave me one dial option, which I fallowed and then the call would end. Several times calling only gave the same result, the call suddenly ending. Could not find a web page. My bank could not find a web page either, but pointed out that the number after ULTRA on the charge was a phone number. Called **************. My call was received by an individual that put me on hold numerous times. He refused to give me a return label or QR code. He gave me a number to write on the package and said he hoped the returned item was acceptable. I asked to speak to a manger, then he ended the call. I called the same number again, talked to a different individual. After giving him my mailing address, the call went silent. It did not end but he no longer would respond. The calls got me nowhere. This business made a secondary charge that was not approved and then refused to help me return it, so I could get a refund. Creepy, sneaky business.

  Business Response

  Date: 04/07/2023

  Thank you for reaching out to customer service!
  
  We apologize for the inconvenience as we are limited with the policies in place for the products. Therefore unable to issue any more refunds on your account. Please note that we strictly follow our 30-day return and refund policy which is indicated in our Terms and Conditions. It appears that you placed the original order on 02/12/2023. We hope you understand the matter of the situation that occurred on these charges. Rest assured, the account is canceled, and you won't receive any further charges. 

  As a one time courtesy, we issued a refund of $99.94 for the second order via E-check today. Please allow up to **** business days for the e-check to reflect in your email address ************************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  
  
  

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $199.88 for Ultra CBD Gummies that I didn't authorized. The website was malfunctioning and never received a confirmation email of the purchased of any product. i received 5 bottles of Ultra CBD gummies called their 800 number they gave me a different 800 number called no answer tried, recording gave options for leaving a message but voice mail full. No address to return the bottles. I have notified my Bank to not accept any further purchases under this account. please assist in canceling any further transactions.

  Business Response

  Date: 03/29/2023

  Hello,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund of $199.88 for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

  Customer Answer

  Date: 03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Ultimate Keto Gummies (5 bottles) in November 2022 and have called the phone number provided on the packing slip each month to cancel the ongoing subscription with no response. I have left messages with my name, order number and contact info and also spoken to different people who said they couldnt cancel for me. I keep receiving a monthly shipment and have been charged $99 per month. I want this subscription cancelled. My order number is ********.

  Business Response

  Date: 03/23/2023

  Hello *******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund of $199.88 for the last order in March without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you
  
  

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received unauthorized purchase from whoever this is for an order I didnt place in the amount of $199.88. I called my bank and had my card cancelled and they refunded the money. Days later I receive a package of 5 bottles of CBD gummies. I call the number on my order confirmation. They cant find alleged order. This number/transaction from the bank perspective is linked to dating apps. Is this company legit?? Probably not.

  Business Response

  Date: 03/23/2023

  Hello ****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We issued a refund of $199.88 via E-check today. Please allow up to **** business days for the e-check to reflect in your email address ******************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.

   

  Thank you

  Customer Answer

  Date: 03/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product does not work.Cannot call to stop sending.They kept on sending more, even I never requested.This is a scam. No one on the phone provided.Want to get refund.

  Business Response

  Date: 03/08/2023

  Hello *******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you
  
  

• Initial Complaint

  Date:02/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never willingly done business with ******************* however on February 5th, 2023 I was charged $199.88 for five bottles of "Ultra CBD Gummies", which were shipped to my resistance on February 13th under order #********. Again, prior to this unauthorized transaction, I had never heard of "Ultra CBD Gummies" nor QuickTrim Diet Labs, much less disclosed my credit card or personal information to them. How the company was able to charge me remains a mystery and could indicate illicit activity on their part. Regardless, I called both customer service numbers provided ********************************* and explained the situation. Instead of granting me a refund, the representative tried to convince to keep the unsolicited product at a discounted rate (unfazed by the unauthorized nature of the transaction). After reiterating that I had never ordered nor wanted their "Ultra CBD Gummies", I asked if I could at least return the item to ****** a refund, which the representative said I could. They (allegedly) proceeded to email me a return label, which I never received (despite confirming my email address multiple times). I still have received neither a refund nor a means of even returning the package. Given the plethora of complaints against this company and the obscurity of their "Ultra CBD Gummies" product (which is nowhere to be found online, aside from multiple articles discussing whether or not they are a scam), I suspect that ****************** is engaging in fraud and will pursue legal action if I do not receive a refund by May 1st, 2023.

  Business Response

  Date: 03/01/2023

  Hello ****,

  We do apologize for any inconvenience this may have caused you. We received an order from you on 02/05/2023. There is no way for us to place an order for you. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this no order would be placed. We have no way of knowing your credit card information nor can we go to your checkout page and force the order through.

  Your account has been canceled and fully refunded on 02/22/2023. Rest assured, you won't receive any further charges. 
  
  Thank you
  
  

   

• Initial Complaint

  Date:01/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 13,2023 I ordered CBD Gummies but also received and was charged for 2 bottles of CBD capsules.My order number was #********.My body has not responded well to the gummies and the ad said I could get a refund but no information was provided about how I could do that. I would like to return my order for a refund.Thank you for your help.

  Business Response

  Date: 02/09/2023

  Hello *****,

  We do apologize for any inconvenience this may have caused you. During the order process, you have to decline the Ultra CBD Capsules product or uncheck the tick box offer if you don't wish to be added to your order. The decline button is right under the place my order button so it is very easy to opt out.

  As a one time courtesy, we went ahead and issued a refund of $59.99 today 02/09/23 without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you