Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/6/3024 Order# ******** I have called the service number on the packing list and was giving the run around

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have never ordered anything from this company, in fact had not been to their website until today. However we received 2 orders of CBD gummies, never ordered, and they charged my husband's card but put the order in my name. When I called today they confirmed they had our correct address but incorrect phone and email. They offered to refund 50%, which is unacceptable. I offered to mail back the unopened bottles they sent in exchange for the refund,with the refund being applied first and they refused. These were fraudulent charges to begin with. Looking at the number of complaints for exactly this on the BBB website this company has an ongoing issue with exactly this, which doesn't seem like it could be a coincidence.Order numbers ******** and ********, $199.88 per transaction, transactions 5/21/23 and 6/20/23

  Business Response

  Date: 07/07/2023

  Hello April,

  We do apologize for any inconvenience this may have caused you. We received an order from you on 05/21/2023. There is no way for us to place an order for you. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this no order would be placed. We have no way of knowing your credit card information nor can we go to your checkout page and force the order through.

  As a one time courtesy, we issued a full refund on 07/02/2023 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  
  
  

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20259910
  
  I am rejecting this response because:

  My credit card does not show the charges reversed as of today, 7/7. 
  There are 2 charges made. 
  with the number of BBB complaints discussing this same issue it is obvious that someone is using many peoples credit cards to place orders without their knowledge. If its not being done by your company then you have a duty to better secure your transactions. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/13/2023

  Hello,

  As per checking , your account has canceled and fully refunded amounting to $399.76 on 07/02/2023. If it were solely up to us wed have your refund processed instantly. Even if an online merchant (us) issues a credit immediately, that credit goes through a process between our bank and your bank. It is not in our control how fast you receive the funds. Please keep in mind that banks are not open on weekends. If the refund was issued to a debit card, it takes approximately 3-5 business days. If the refund was issued to a credit card, it can take up to 10 business days. We apologize for the inconvenience. 

  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

  Customer Answer

  Date: 07/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like other complaints. I was credit card charged without any knowledge of who what the company is. Even the website, hard to find, doesn't even show the product (CBD gummies) on it; no return address; it is hard to find where it came from. One has to open the package and waste their time trying to find out who sent this to you. 5x bottles were sent in May 2023 and we weren't sure where it came from. Got another in June and finally saw the previous statement was charged for $199.88. The number to call is 3rd party and won't cancel anything past 30 days and makes you pay return shipping which is not happening. Credit card has obviously been compromised and canceled. Unless you check your card promptly, they do everything to scam you.

  Business Response

  Date: 07/07/2023

  Hello *******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we issued a full refund amounting to $412.25 today. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 81 year old father placed an order for a 3 pack of ultra CBD gummies from them and they over charged him by $100. Then they did not have his authorization to charge that amount nor did they have the authorization for a subscription renewal at that amount. I have seen the ad for three bottles at $69. So I believe he was taken ada *** age of due to his age and that they unlawfully charged his account with fees he did not agree to. He has received a second shipment and I have called them twice now and been hung up on during the complaint filing. We w*** his money back and they are offering $84 for the second unopened shipment instead of the $169. When I ask that we w*** to return for a full refund I get the response for us to pay shipping and that once they receive and inspect them they will issue an unknown amount back to us. They say they cannot tell me what amount he will receive once inspected as still sealed. I demanded to speak with a manager now and both calls were conveniently disconnected when they had me oh hold for a manager. They refuse to give him any money back for the first order or prove that he verbally acknowledged the $169 charge or any on going subscriptions. As I know he did not. He did not find this out until he received his credit card bill and then a second shipment. I feel there was false advertisement here or minimum misleading practices and possible taking adv***age of a senior citizen. I w*** the full amount of credit for both orders and I will gladly ship them back all six bottles. 5 of which are still sealed. At this point and time Im considering them to be a bad company. Also since *** called twice and been hung up on when I demand for this to be escalated to a manager level and to speak with a manager. We have since canceled the credit card for fraudulent activity as at the same time this was first ordered he started getting test runs on his credit card for cents for another company making small charges. Thank you,*****

  Business Response

  Date: 07/04/2023

  Hello,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:06/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/09/2023 I just received 2 bottles of the **** I DID NOT ASK OR ORDERED THESE. I pray you did not bill me. For I do not want them or like them. So what am i supposed to do with them ? Throw them down the toilet ? If you did bill me, please credit my account. I do not want any of these items. Thank you *************************

  Business Response

  Date: 06/28/2023

  Hello ***,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:05/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 7, 2023 charges were registered against my **** credit card for two amounts without authorization. Product was received while we were subsequently out of town that was not ordered, two bottles CBD Capsules and 5 bottles CBD gummies. All funds should be returned and no further charges are authorized.

  Business Response

  Date: 06/05/2023

  Hello *******,

  We do apologize for any inconvenience this may have caused you. We received an order from you on 05/07/2023. There is no way for us to place an order for you. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this no order would be placed. We have no way of knowing your credit card information nor can we go to your checkout page and force the order through.

  As a one time courtesy, we issued a full refund on 05/26/2023 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  Date:05/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never heard of QuickTrim Diet Labs but received a package from them filled with CBD gummies and CBD capsules. Having never ordered these I was confused about where they came from. Doing some investigating found out they are a known company to place false orders and charge you. I pulled up my credit card account and sure enough I had been charged twice for a total of almost $300. This company is fraudulent and steals your information.

  Business Response

  Date: 06/01/2023

  Hello *****,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  To clarify, all orders that are placed online are consumer-initiated. We received an order from you on 05/08/2023 for our Ultra CBD Gummies and Capsules. There is no way for ** to place an order for you. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this, no order would be placed. We have no way of knowing your credit card information, nor can we go to your checkout page and force the order through.
  

  As per double-checking, your account was fully refunded $259.87 on 05/17/2023 back to your account. Rest assured, the account is canceled, and you won't receive any further charges.
  
  Thank you for being so patient. If you need anything else, let me know if I can help. 
  
  

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20056407
  
  I am rejecting this response because: I never placed and order online. I've never placed an order period with your company at all. Your actions are fraudulent and illegal. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/06/2023

  Hello *****,

  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you.
  
  

• Initial Complaint

  Date:05/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a charge on my credit card from this company then a shipment of gummies in the mail. I have never even heard of them before needing to look them up. They charged me $199.88 for a product I dont want and was unaware existed. I am disputing the charge but I would like this company investigated for obscene business practices.

  Business Response

  Date: 05/31/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for ** to be able to look up the account (name, address, phone number, email address the order is under).
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  Date:05/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many other complaints on here, my credit card was charged $199.88 and $59.99 by this company for Ultra CBD Gummies that I did not order. I've never heard of this product or company before and I certainly did not place this order. After finally reaching customer service *************) I was given a return shipping address. Then told to call them back after the return (with tracking #) was complete for further instruction. Why do I have a feeling this scam is only going to continue? So I called my credit card company, disputed the charges and they're issuing me a new card.

  Business Response

  Date: 05/17/2023

  Hello,

  We do apologize for any inconvenience this may have caused you. We received an order from you on 05/02/2023. There is no way for us to place an order for you. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this no order would be placed. We have no way of knowing your credit card information nor can we go to your checkout page and force the order through.

  As a one time courtesy, we issued a full refund on 05/11/2023 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

   

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an unauthorized charge on my credit card for $199.88 on May 3, 2023. I immediately contacted my credit card company to alert them of this fraudulent unauthorized card on 5/4/23. I immediately canceled my card an opened a case in the resolution center. On 5/8/23, I received 5 bottles of Ultra CBD gummies. NO invoice was included...ONLY a packing slip. I called the ************** listed on the packing slip. The first called was "dropped" when I inquired about sending package back for a refund. The second call I placed was with a different individual who offered a refund of only$100.00?? He also stated the order was placed from an email that clearly I didn't create. The 3rd call I made 2 hours later yielded basically the same results. This company is scamming people and needs to be SHUT down!
  

  Business Response

  Date: 05/31/2023

  Hello ****,

  We do apologize for any inconvenience this may have caused you. We received an order from you on 05/03/2023. There is no way for us to place an order for you. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this no order would be placed. We have no way of knowing your credit card information nor can we go to your checkout page and force the order through.

  As a one time courtesy, we issued a full refund on 05/12/2023 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer Answer

  Date: 05/31/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *********