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Business Profile

Health Products

Harmony CBD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 52 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around 8/3/23 I saw an ad for the gummies, it said buy 3 bottles get 3 free, I purchased the 3. When I received my credit card statement, I had been charged for 6 bottles,when I called them about it, they started telling me how they could knock $40 dollars off, never addressing the add. I then told them I would like a refund, they gave me a number to write on the return box and instructions to send it back. When I saw that they had received it, I called to see how long before I would get my refund, they told me about 3 weeks. In 3 weeks I called back, still not having gotten my refund, the girl told me she would take care of the refund, but there was a $10 a bottle restocking fee. No where in the refund portion does it say anything about a restocking fee, and I was never told this with the first two conversations I had about getting a refund. So not only have I not gotten my refund as of 9/15/23, now they want $60 restocking fee, To restock 6 little bottles. What a rip off, not only false advertising, but no mention or restocking fee in return policy.

  • Initial Complaint

    Date:07/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was lied to by harmony leak about saying it would be $38 to try a bottle of gummies. But they tried charging $239.00 it got declined then they tried to charge it a different way. I did not want that many bottles. This is fraudlent. If the charge got declined to them once. They should not have continued. I will be shipping these back and demanding my money of $239.88. I demand my money back as i was lied to. This is the order number. I have also disputed this with my bank. This is the order number. (31B220238E) I did not want 6 bottles of these gummies.

    Business Response

    Date: 08/01/2023

    Hello,

    We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.98 if you will purchase a bundle, the more bottles more discounts you can get. The deal is $239.88 for 4 bottles so each bottle is $79.96. We are including 3 free bottles in that package so that brings the price down (divide $239.88 by 5) to $39.98 for each bottle. 
     
    We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

    As a one time courtesy, we issued a full refund on 07/22/23 as the customer requested. Rest assured, the account is canceled and you won't receive any further charges. 


    Thank you

    Customer Answer

    Date: 08/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Harmony CBD is NOT a BBB Accredited Business.

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