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Business Profile

Health Products

Harmony CBD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 50 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was supposed to be a sample test and they sent me 6 bottles of the gummies and I did not even get threw 1 bottle and they charged me for 6 more bottles and then I got them in the mail.I am shocked that they wouldn't even let me finish 1 bottle before going and sending me more and my d*** is smaller now and definey can't get an erection

  • Initial Complaint

    Date:11/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from Harmoneyleaf.com They not only sent me the wrong product but they charged me twice the amount they advertised. I sent it back and they received it on 10/30/2023 according to tracking number **** **** **** **** **** 20. They still have not refunded my purchase price of $239.88.

  • Initial Complaint

    Date:11/13/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Harmony CBD charged my credit card $300. I was only aware of the site from ******** and their add says try 3 bottles for *****. I called them got a rma# to send them back to get a full refund. So far they only gave me $100 back. They owe me $200 more.

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased six bottles of their CBD gummies on 10/02/2023 for $239.88. Nothing in the receipt or the confirming email indicated this was a monthly subscription. On 10/31/2023 another charge of $239.88 and another six bottles were sent. I contacted the company today 11/08/2023 and they were willing to offer me $70 back. I demand A full refund and a postage shipping label to return the product if that is what they desired. They then offered me $90 for the inconvenience and agreed to cancel the monthly subscription. I again demanded that this was deceptive billing practices, deceptive, business practices, and an unauthorized fraudulent charge to my account, and that I would seek legal counsel for those complaints. The call taker checked with higher *** and they agreed to a full refund if I returned the bottles unopened. However, they still indicated I would need to pay the shipping cost, I explained to them that does not equal a full refund then. I indicated to them that I would be filing a Better Business Bureau complaint and looking into turning them in for billing and business practices. Before the resolution of the call, they had refunded me $119 which was equivalent to 60% of what they charged me. They were still asking me to send the product back at my own expense, and then they would provide, the rest of a full refund of $239.88.

  • Initial Complaint

    Date:10/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was lied to by Harmony Leaf about saying it would be $59.99 to try a bottle of gummies. They charged me $239.88, twice! for $479.76. I called them, and they told me that the monthly subscription started right away after tying the bottle. I did not sign up or want more bottles. They were trying to negotiate to give me back part of the money. I refused to take that since I didn't want more bottles. They finally said they would take back the latest box but not the one for the month before. They also said they would not return all of my money only for one month return. I didn't order any subscriptions. This is a fraudulent charge. I want my money back ($479.76) and will be happy to return all the bottles they sent me. I clearly was lied to, and they're saying they won't return all my money even though I didn't authorize any of these charges. The original order number is (F68DF98ADE), and the second order number they gave me over the phone is C0F7A3DC37.

  • Initial Complaint

    Date:10/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Try'd to order 3 bottles at $39 whatever and get 3 free. Got charged for 5 bottles and 2 bottles of some drops I didn't want.Total charge being almost $300 when it should of been like $120 plus tax. Plus they never tell you the total until you've given them a card number and its a receipt. Thats fishy as h*** Order number is 40E255A85B if harmony leaf is reading this I want my money back. And they fact Shark tank endorsers this product I'm never watching the show again.

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered these last month and am getting charged for them a month later. I'm not sure why it has taken this long for the payment to post but it shouldn't be a month later. I'm pretty sure they ran my card again.

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking at buying cbd gummies for $39.00 and it prompted me for extra products and charges. I backed out of the screen and got an email the charged me $239.88. I am disabled and did not authorize the purchase. Ive been scammed . Please refund me in total. I didnt authorize and will contact my bank for fraud charges in the morning.

  • Initial Complaint

    Date:09/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around 8/3/23 I saw an ad for the gummies, it said buy 3 bottles get 3 free, I purchased the 3. When I received my credit card statement, I had been charged for 6 bottles,when I called them about it, they started telling me how they could knock $40 dollars off, never addressing the add. I then told them I would like a refund, they gave me a number to write on the return box and instructions to send it back. When I saw that they had received it, I called to see how long before I would get my refund, they told me about 3 weeks. In 3 weeks I called back, still not having gotten my refund, the girl told me she would take care of the refund, but there was a $10 a bottle restocking fee. No where in the refund portion does it say anything about a restocking fee, and I was never told this with the first two conversations I had about getting a refund. So not only have I not gotten my refund as of 9/15/23, now they want $60 restocking fee, To restock 6 little bottles. What a rip off, not only false advertising, but no mention or restocking fee in return policy.

  • Initial Complaint

    Date:07/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was lied to by harmony leak about saying it would be $38 to try a bottle of gummies. But they tried charging $239.00 it got declined then they tried to charge it a different way. I did not want that many bottles. This is fraudlent. If the charge got declined to them once. They should not have continued. I will be shipping these back and demanding my money of $239.88. I demand my money back as i was lied to. This is the order number. I have also disputed this with my bank. This is the order number. (31B220238E) I did not want 6 bottles of these gummies.

    Business Response

    Date: 08/01/2023

    Hello,

    We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.98 if you will purchase a bundle, the more bottles more discounts you can get. The deal is $239.88 for 4 bottles so each bottle is $79.96. We are including 3 free bottles in that package so that brings the price down (divide $239.88 by 5) to $39.98 for each bottle. 
     
    We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

    As a one time courtesy, we issued a full refund on 07/22/23 as the customer requested. Rest assured, the account is canceled and you won't receive any further charges. 


    Thank you

    Customer Answer

    Date: 08/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Harmony CBD is NOT a BBB Accredited Business.

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