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Business Profile

Health Products

Harmony CBD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 50 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered gummies from Harmony and am being charged for cod oil and am only subscription that I did not order! I have contacted Harmony and am told that they cannot refund or credit my account for the unordered products!

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 26,2023 I ordered from Harmony Leaf. Their advertised promotion stated "buy one get one free" for $49.99. I was subsequently charged $299.87. I was dissatisfied with the product and the price and called to receive a refund and return the product. I was told by the associate that I would receive a full refund and to keep the product rather than return it, even though I did not want to. When I received my credit card statement, I saw that Harmony Leaf only credited me a partial amount with an outstanding balance of $149.87. When I called to resolve this issue, I was told, in effect, that they would not be able to refund me the balance. Upon looking into the reputability of this company, I saw on the BBB website and elsewhere that they have been frequently accused of fraudulent claims and advertising, shady business practices, and general dishonesty. Please advise.

  • Initial Complaint

    Date:01/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been taking money out of my account and I have tried to make them stop!!!!! This is ridiculous and the customer service is down the drain. The lady even hung up on me when I was disputing trying to get my money back. I despise this company with a passion with the way I have been treated. There are so many complaints on the internet from customers that they have done this to.

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The order stayed buy one and get one free for $49.99. The confirmation sent by email states a charge for $249.87. I then called their contact number to claim about the over charge. While the company employee was very difficult to understand, I understood the error would be corrected. Instead, I received an email stating a refund of $80. Subsequent contact have gone unanswered. Additionally, their ad claimed to correct *** but the product label contains nothing about that physical condition!!

  • Initial Complaint

    Date:12/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/16 my bank account was charged $198.00. I tried to purchase one bottle of CBD gummies which was ***** and they signed me up for the largest option consisting of 3 bottles. I was never sent. Confirmation email with and order number. And I can find no way to contact anyone on the web page I ordered from.

  • Initial Complaint

    Date:12/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their Harmony Leaf CBD gummies based on a promotional cost advertised. I only wanted to try the product. This company sends me shipments monthly and charges my credit card fraudulently as I did not authorize any subscription service or additional bottles. Their advertising is not truthful and straightforward. They take advantage of obtaining credit card information for a promotional offer and then add a subscription service, mail monthly shipments, and charge astronomical amounts for their products.

  • Initial Complaint

    Date:12/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FRAUDULENT DUPLICATE CHARGE: 11/14/23 - Order 6 Bottles for $239.88 - shipped 11/17/23 and received (Order confirmation info below shows) 12/11/23 - CARD IS BEING USED TO CHARGE AGAIN FOR $239.88 - I did NOT authorize another charge NOR was anything stated there was or would be a monthly subscription. Did not authorize any future charges - removed billing information also BUT this company kept my card information fraudulently AGAINST ALL CARD BILLING INFORMATION RETENTION LAWS! Order Number: FDE22A4E00 Order date: 11/14/2023 11:10am NameQtyPrice (37) Harmony Leaf CBD Gummies (6 Bottles)1$239.88 I demanded my card & billing information to be removed AND to NOT have my card ran again for ANYTHING EVER BY THIS SCAM WEBSITE - NO LUCK so far they have not responded to my multiple emails and calls.

  • Initial Complaint

    Date:12/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/2/23 ordered 6 month supply of CBD gummies.Have seen no positive effects, was debating on continuing or returning 5 months worth. Money back quarantee. Received another 6 month supply and bill on 11/30, no inquiry or warning. No account number or return label provided. Happy to send 11 months worth back and empty bottle once supplied with shipping label.

  • Initial Complaint

    Date:12/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Getharmonyleaf.biz took $239.88 off my cash card without permission. I ordered once from them a d was overcharged and now they did it again. I especially didn't sign up a subscription order and didn't authorize any charges to be taken off my card. I want ALL MY MONEY BACK IMMEDIATELY! I need my $ for my bills. So why does this company keep getting away with doing this robbery to people. If their products are that good then why lie & scam ..I don't have order # because I never ordered this second shipment.

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction was two nights ago. I am a Type II diabetic, and I saw an ad for gummies that helped lower blood sugar that was purportedly from a company funded by Shark Tank. I thought I was ordering one bottle to try. At the very end it told me the cost and I that I had ordered CBD oil, which I most certainly did not. I was shocked when my debit card was charged $300! I am 70 years old and retired. I would never have authorized this kind of expense. I have a mortgage as well as other cost of living living expenses. I am worried I cant pay my bills this month, not to mention it is Christmas! All I want is a refund. I would never have spent this much money on a product I hadnt even tried. Please help me if you can. Thank you so much for your attention to this scam. Sincerely,***************************

Harmony CBD is NOT a BBB Accredited Business.

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