Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Products

Harmony CBD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 50 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The amount I paid the business ******

  • Initial Complaint

    Date:06/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this, realized it was a scam and cancelled the order.'Hi ****** *******, This email is to inform you that a transaction for $239.88 has been voided on your Mastercard 0494 for order #7AE069FA72 Please find the summary below. Then I received this email:"Hi ****** *******, Your order (48EFE3DB03) has recently shipped. The tracking number is **********************.Ship Method: 1190 Order Date: 06/18/2025 3:17pm Ship Date: 06/20/2025 Shipping Address: ************************************************************************************************************* Billing Address: ************************************************************************************************************* Phone Number: ********** Email: ***************************** Items in Order:HarmonyWave CBD - 6 Bottles1HarmonyWave-CBD-6"Payment: Mastercard 0494 Void Amount: $239.88 Void Date: 06/18/2025 Transaction ID: ***********'I checked my bank statement and they did charge my debit card $239.88.

  • Initial Complaint

    Date:06/12/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the gummies on May 11th to which I subscribed to 3 bottles for $46. I then get a notice from my bank by email asking if I authorized the sale of $239.99. I immediately called my bank to request a dispute. They told me to call and cancel the order and would research the transaction. I called immediately spoke to a sales rep who said she cancelled the order and gave me the confirmation number as stated below but added the "C" for cancellation. Well, days later i received the gummies (still sitting on my desk in their original packaging). I called back told them I received after cancelling they said there was a power outage which caused them to go out. I told them I placed a dispute at my bank and they requested I cancel the dispute and they would refund me. (big mistake on my part) Now it's 30 days later - I'm back and forth with them in emails and as of yesterday they ask that I go to my bank and with the rep on phone acknowledge there is no longer a dispute. Keep in mind the bank told me they have their money but we tried anyway. The rep now explained to me that it's been over 30 days and I could no longer get a refund. I told her but I should have never received them as I cancelled the order. She told me I cancelled the membership (I didn't request a membership)This company is nothing but a scam. They are not offering to do anything more for me. Please see attached - documentation. Correspondence from bank and emails to and from company. Thank you

    Customer Answer

    Date: 06/26/2025

     

    Better Business Bureau:

    I received a credit of $239.99 from the business. Thank you.

  • Initial Complaint

    Date:06/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Harmony Waves CBD Gumies online. It said the price would be $******** credit card was charted $239.88 + $59.99.I have notified the credit card company that the charge is incorrect. A scam.Please cancel my order and refund my payment.

  • Initial Complaint

    Date:06/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/25/25, I ordered the buy 3 get 3 free CBD gummies. I pushed complete order without it showing me a total. They charged me ****** which is ***** each. They charged for all 6 when 3 were supposed to be free. I've read all the complaints on here and feel that this company needs to be stopped. How do we go about that? Class action suit?

  • Initial Complaint

    Date:05/05/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $39 for product got billed $239

  • Initial Complaint

    Date:04/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i thought i was buying a bottle to try it and they wronfully put me on a subscription. i want it cancelled asap. the product doesnt work and this whole thisng is a scam.

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan. 11, 2025, (transaction date) there was an unrecognized charge of $239.99 on my credit card bill. I called the number for "PRO-ACV" ************ within a couple of days of receiving the bill. The product was Harmony Glow, a previous product that had been ordered online, received and paid for months prior to the ******* billing. The ******* shipment was Not reordered or authorized, and when I asked them to cancel the shipment, I was told it was too late because it had already been sent. I was told to return the package to get a refund. The items were returned to them and received at their warehouse as confirmed by the (provided) **** tracking number on Feb.10, 2025. I called again on March 20. My telephone number was taken by their ***** ****, but nothing has been done as of March 31, 2025. I need this money to be refunded asap.

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered the product. Were not happy with it returned it for refund within the time allotted and are still waiting for a refund. The product was received back to company in December. They just keep lying saying our claim has been elevated to billing department and we should receive a call back from them in the next ***** hours. They are crooks and need to be stopped!

  • Initial Complaint

    Date:02/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 29, 2024, I ordered HarmonyFlow CBD gummies, after reading an ad, that claimed their company was backed on Shark Tank. By the time I got to the final stage of the order process I realized this must be a scam so I did not complete the final step in the process. Immediately [Sunday Dec 29, 2024] I followed up to confirm I did not go thru with the purchase. On January 1, I received an email from company customer service confirming order had been canceled. Funds had already been taken from my **** account on Dec 29, 2024. Then after several emails being exchanged between myself and the company who tried to avoid refund they confirmed on Jan ********************************************************************************************************************************* 3-5 business days. Monday will be one month and several emails back in fourth saying they will search for me however no refund received to date.This company, on my **** statement says: MED-OPTIX SanJose NM were paid the funds. If it will do any good I have copies of all correspondence related to this matter which will confirm my case.

    Customer Answer

    Date: 03/17/2025

     
    Complaint: 22976763


    It is now approaching 60 days since you stated :

    :"With this being said, we went ahead and issued the refunds
    > > back
    > > > to your card today. Please allow up to 3-5 business days for the
    > > refund
    > > > to be processed and posted in your account. " See your email below. 

    Refund promised not received. Please advise.
    Thank you .
    ****** ******

    On Thursday, March 6, 2025 at 08:17:49 AM CST, Support <***********************************************************************************> wrote:


    Hello,

    We apologize for the inconvenience if you have not receive the refund yet.

    Unfortunately, we are still waiting for a response from our billing department. We can assure you that we are working to resolve this issue promptly and will keep you updated.

    Should you have any other questions or concerns, please reply to this email or call us at the toll-free number below.

    Thank you,
    Customer Support
    **************

Harmony CBD is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.