Reviews

This profile includes reviews for Mercedes-Benz of Tampa's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Mercedes-Benz of Tampa has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Mercedes-Benz of Tampa

  4400 N Dale Mabry Hwy Tampa, FL 33614

• 

  Mercedes-Benz of Tampa

  2905 Premiere Pkwy Ste 300 Duluth, GA 30097-5240

Review Details

• Review fromJames C

  Date: 07/14/2025

  5 stars
  ***** ********* salesperson was great assisting me with purchase of my new S580. Would highly recommend him!

• Review fromwilly h

  Date: 06/04/2025

  1 star
  Worst service ever. I had to go back twice to refill my A/C, spending over $800. They kept telling me there was no leak, just kept recharging it over and overuntil they ended up breaking my compressor. Now I have to spend over $4,000 to fix it, and all they offer is a $300 discount? Thats just wrong. Dont take your car here for A/C repairs. Youll regret it.Requested a refund for the misunderstanding instead of a discount and i was denied, I do not want to get service under a untrusted dealership.

  Mercedes-Benz of Tampa

  Date: 06/06/2025

  On August 31st of 2024 Willy H****** received service for AC concerns. The AC was recharged and functioning normally. At this point no leak was present/found. On February 15th of 2025 Willy receives service unrelated to AC concerns. During this service visit there was no mention of AC complaints. The guest returned for service on May 30th of 2025 with AC complaints. It was determined at this point in time one component was leaking and the other component was non functional requiring multiple AC repairs. We were happy to run for fault codes at no cost however once it was determined there was no refrigerant in the system, it needed to be added to determine where the leak was. The guest was charged $353 for this. Willy has chosen not to move forward with either AC repair at this time. To assist with the cost Mercedes Benz of Tampa has offered to credit the $353 towards the repair of the car, essentially providing a complimentary diagnostic.

• Review fromEmad M

  Date: 01/22/2025

  1 star
  We purchased a ************* A220 (2019) for my daughter and were persuaded to invest in a pre-paid service package costing over $2,500 at the time of purchase. This package was explicitly intended to cover routine maintenance, including ******************* when I dropped the car off at your Tampa location today, I received a call from *** ********* who claimed the pre-paid service package was purchased from the ******************* branch and, therefore, could not be honored at Tampa.While I understand that different branches may operate under separate ownership, I was assured at the time of purchase that ************* services would be universally honored across all locations. Unfortunately, *** ********** supervisor reinforced his claim, asserting that Tampa could not honor the package, which has left me questioning the integrity of your brands commitment to customer satisfaction.This situation is both inconvenient and unacceptable. The car remains unfixed, and I am now being asked to pay for Service B, which I have already prepaid.Additionally, I would like to raise a prior issue at the Tampa location. During a previous visit, my daughter was informed that the cars springs needed replacement. Seeking a second opinion at ******************** we were told the springs were in perfect condition and required no repairs. This inconsistency has further led me to believe that the Tampa branch prioritizes inflating repair costs over providing honest and trustworthy service.The unprofessional and dismissive behavior I experienced during my call with *** ********* including his decision to hang up mid-conversation, added to my frustration and disappointment.I emailed this to the CEO of ************ and the CEO of ****************

  Mercedes-Benz of Tampa

  Date: 01/23/2025

  Thank you for sharing your experience. We regret that you feel this way about your experience with us, as we strive to provide exceptional service. **** ********, General Manager, ************

• Review fromMichael A

  Date: 10/24/2024

  1 star
  Terribly dishonest dealership. Avoid at all cost. Currently weighing legal action against them.

  Mercedes-Benz of Tampa

  Date: 10/28/2024

  *******, Thank you for sharing your review. We are sorry to hear about your negative experience. Our team is working to resolve your refund as quickly as possible. We understand your frustration and would like to answer your questions about the delay. We will be reaching out, but you can also contact me at your convenience, as well. **** ********, General Manager, ************

• Review fromBarbara S

  Date: 03/04/2024

  1 star
  They damaged my car while it was in for repairs. The radio and shifter broke while sitting on their lot. They refused to accept for their mistakes. I spent over $4,000 in repairs!! John S, the service manager acted in a very unprofessional manner. He did not listen to our issues and he kept interrupting .
  
  
  
  
  

• Review fromIftekhar B

  Date: 12/15/2023

  1 star
  Purchased a vehicle with sales rep named Jimmy and sales manager, named Julian M******, after purchase of the vehicle we did go in for some checks of some issues with the vehicle. It was a certified preowned. Went into a Mercedes dealer that was closer to us, they reported uneven wear and stress splits in the tires And potential issue with the rotors they recommended that I contacted purchasing dealership to see if they could correct these issues as the car was only a few weeks old. I first contacted Jimmy who replied, and said I needed to speak with the sales manager, Julian M******. I have left him three voicemails , thus far with no response was hesitant to go to the dealership due to some previous bad reviews however, I will never be back nor will any of my friends .
  
  
  
  
  

• Review fromDeLisa D

  Date: 06/26/2023

  1 star
  I purchased a used vehicle about two months ago. Ive just found out that it is unsafe to drive. The service bill I received is more than half of the sale price.This is an unfortunate position to be in. I expected premium service at Mercedes Benz of Tampa, however, this experience has been sub-par at best. I would have never expected such deceptive and immoral business practices from this establishment.Be weary that they will smile, collect your money and have you drive away in a ticking time bomb with no remorse whatsoever.If the ** blew up with me in it, I doubt they would move with the slightest bit of urgency.

• Review fromBob B

  Date: 06/15/2023

  1 star
  Worst service department to work with. Promises not kept that are made by service advisor to keep the car owner advised of when to expect your car to be completed. Very difficult to get in touch with service advisor who then puts you on hold or tells you he is busy and will call you back and then dies not call back. Management should try calling their service departments to understand the frustration of the phone system. And to add insult to injury the service advisor has the gall to ask the customer to give him all top grades on his service. Then there is the questionable connection between service and sales. I had an on line quote to buy my car by the dealership that was then reduced by $8,000 when the service advisor told me that he would set me up with his guy in sales. Hmmm wonder what that was about. Stay away from this dealership and especially this service advisor. Crown Mercedes in St Petersburg is much better.

• Review fromJeffrey R

  Date: 05/17/2023

  1 star
  ******** of Tampa is the worst dealership in *******, stay far far away from General Manager ***************** and his sales force, nothing but a bunch of liars and cheats. Worst mistake I've made in my entire life of 67 years was buying an Infiniti QX80 from ******** of Tampa. In the 11 months I have owned the vehicle not once has ******** of Tampa honored the warranty of the vehicle even when I was suckered into buying an additional 3 year extended warranty. Whatever you do, do NOT buy from ******** of Tampa or General Manager ***************** you will regret that lack in judgment for as long as you own that vehicle.

• Review fromAlexandrea J

  Date: 04/24/2023

  1 star
  Mercedes Benz does not truly fix your vehicle. Instead, they break additional items on your car & falsely charge you for services never rendered. This place has an F rating on BBB. In addition to my car being deliberately damaged; a noose was deliberately placed to hang from the rear trunk at pick up. I dealt with Brian G.. He is a bold racist-a white supremacy racist that should be on the U.S. homegrown terrorist list. After spending nearly $9000 in maintenance costs with the last payment for maintenance totaling $2838.08, I was voluntarily mocked, disrespected by Brian G.. My vehicle was not fixed. I left a camera in the car. The tech cut wires in both the passenger and driver seats. He used racial slurs, broke the floor vents on the rear passenger, removed the gas cap & jammed tight a gas cap that was too small that did not belong to the vehicle. They didn't do the oil change that I was charged for. There was no power steering, no windshield washer fluid. The coolant was overfilled to the rim of the cap with water, the center arm rest was broken. I expressed my dislike to Brian he told me to part ways since we were black. I then contacted every one in upper management about resolving the matter, no one responded except John S. who initially responded with mockery. But then he too ignored all communication. Therefore, I contacted the FTC at www.ftc.gov. Charges for services not rendered to the Federal Trade Commission is classified as FRAUD. I have 40 Federal Trade Commission file #'s against Mercedes Benz & I am not done. Anytime they damage your car or falsely charge you for services not rendered & lie about it, go to www.ftc.gov. Click report Fraud and explain to the FTC the crime they've committed. When you have completed & submitted the online form, you will be provided with an FTC file #. Keep that for your records! The Federal Trade Commission is the best force to stop deceptive & unethical practices by Mercedes Benz.