Complaints

This profile includes complaints for Mercedes-Benz of Tampa's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mercedes-Benz of Tampa

  4400 N Dale Mabry Hwy Tampa, FL 33614

• 

  Mercedes-Benz of Tampa

  2905 Premiere Pkwy Ste 300 Duluth, GA 30097-5240

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been charged and repeatedly contacted for payment on the last 3 months of my previous lease with **** despite having entered a new lease with this very same dealership (************* dealership of Tampa) 14 months ago. At the time, I was told the remaining payments on my old lease would be covered as part of a loyalty/returning customer benefit and that they would handle the early termination with MBFS.Since then, Ive consistently followed up and was repeatedly assured that the issue would be resolved yet here I am, still being asked to pay. The lack of follow-through has been incredibly frustrating and disappointing.

  Business Response

  Date: 07/16/2025

  ******* who works within Client Relations at Mercedes Benz of Tampa called ******** on 7/16 with a resolution however she was not able to reach ********. ******* did leave a voicemail with a call back number and is waiting for a call back from ********. We consider this case closed. 

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used car from this dealer on 2/16/2025. It was listed as certified pre owned with the full inspection ** done and the warranty to go with it. Upon agreeing to purchase it they had to remove the certified status and warranty. After purchasing within a month I came to find out there was numerous engine issues. When I spoke with the sales employee. **** ****** he said if I repaired it on my own the dealership would reimburse me $200. I did that and submitted the paid invoice for repairs and for the last two months have not been able to obtain payment of said $200 agreement.

  Business Response

  Date: 05/29/2025

  We do not see where the vehicle was ever listed as certified pre-owned nor was the vehicle ever certified as a result of its age. However, at the bottom of the Mercedes Benz of Tampa website under VEHICLE DISCLAIMER it clearly states While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with Mercedes-Benz of Tampa. With that being said IF it was listed incorrectly, we understand mistake happens. The customer knew the vehicle was not certified at the time of purchase evidenced by the signed Buyers Guide which is attached to this email. It shows the vehicle was sold As is no dealer warranty with the guests signature. If the guest could please provide a copy of written proof where the dealership agreed to pay $200 and a copy of the invoice we will be happy to look over the information. The invoice must be from Mercedes Benz of Tampa service department.
  
  

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23392165
  
  I am rejecting this response because clearly in my additional attachment it was listed as certified with the inspections completed.  

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 05/30/2025

  The Client Relations Manager (******* ******) spoke with ******* ****** on the phone on 5/30 at 12:15pm. Mercedes Benz of Tampa has agreed to cut a check for $200. We consider this case closed. 

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,Im filing a complaint against a Mercedes-Benz of Tampa dealership regarding negligence during a recent service visit. I brought my vehicle in for an inspection (which I paid ~$300 for because there was a coolant leak i wanted to checked). They had my car for over a day claiming they were doing a full thorough inspection. Unknown to me, a steering recall work was also performed which I did not knowly accept. Before the visit, the car had zero electrical issues, no warning lights, and was in working order (aside from the coolant leak).When the car was returned, the rear lights were stuck on, the battery was being drained, and new electrical issues appeared. After denying my findings, the dealership "re-inspected" and quoted me over $2,400 for repairs and claimed it was "a crappy coincidence" or pre-existing corrosion. This is false. I have documentation from before and after the initial "recall work" was performed, clearly showing none of these problems existed before they took control of my vehicle.They have since admitted to breaking my passenger seat lever and promised to fix it, but failed to do a proper post-service inspection when the original "recall work" was performed. These issues only surfaced after they serviced the car.I have now been without my vehicle for nearly a week, incurring additional costs for transportation and losing time and energy trying to resolve this. Ive given them multiple chances to make this right. They refuse to take responsibility, and instead have blamed, deflected and otherwise stopped responding.I am requesting that your office investigate this matter and help hold the dealership accountable.Sincerely,-*** ******* ************ ********************** 2013 Mercedes C250

  Business Response

  Date: 05/16/2025

  Mr. ******** vehicle came in for a cooling system diagnostic which he later chose not to fix. While the vehicle was being diagnosed, a recall was performed to the interior system behind the steering wheel. The rear lights have corrosion due to water intrusion in the trunk as a result of missing clips on the trunks trim which allowed water to enter. That has nothing to do with the recall performed to the steering wheel. There is no correlation between the recall and the current rear issue Mr. ******* is experiencing.
  

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23333316
  
  I am rejecting this response because:

  My car had zero electrical issues before I brought it in. After they performed the recall, my taillights were stuck on and the battery was drainingissues that began only after their work. They admitted to skipping the post-service inspection, which is negligence and could have caught this.
  The claim of water damage from missing trim clips is a deflection excuse. They didnt mention it in the original inspection nor when I picked up the car. Only after I returned to report the light issue did they bring it up.
  I also declined their $1600+ coolant quote because it was unreasonably overpricednot because the car had other problems.
  They broke a seat lever and admitted to that too, yet another instance showing how carelessly my vehicle was handled. Ive been without my vehicle for over a week due to this mess.
  Im asking that they take responsibility for the electrical issues and fix them at no charge.

  
  
  Sincerely,
  
  *** *******

  Business Response

  Date: 05/19/2025

  As stated previously, the taillight issues are a result of water intrusion in the trunk which led to corrosion. There is no correlation between the recall and the issue with the taillights. The taillight issue was inevitable because of missing clips on the trunks trim it is not a "deflection excuse" but simply a fact. It was not mentioned in the original service visit because the customer did not mention the taillights were an issue, the car came in for a cooling system diagnostic not a taillight concern. The situation that has surfaced afterwards is unrelated and we consider the issue closed. 

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 150k gt63s to the Mercedes Benz of Tampa for a service. After this service a couple of days later I check my engine bay and the star emblem is not there. I called and got sent to voice mail more weeks. I contacted ************* corporate and they gave them calls to call me back. I got a call promising they would get me a new cover by a service advisor. Her name was ********* and said she would call me back. I didnt get a call for over 2 months and now I called again and the manager finally calls me back in 3 months since the incident happened. He gives me a video in the middle of the service of the emblem being there but has no proof at the end of the service that it is still there. He tells me I can but it for a reduced price of 650 dollars and thats the bottom line this manager is ******** he says it was lost likely my fault and doesnt want to give any other solutions for a luxury brand. This is frustrating considering this is obviously their fault as he has no proof at the end of the service of it being there. Now I want a complaint against the company and specially the management here.

  Business Response

  Date: 05/13/2025

  After looking into the guests concerns, it is clear that the emblem was present during the service evidenced by the video taken during service. **** was shown the video by ******** our service manager. The guest explained to ******** that he noticed the emblem was missing after cleaning his engine bay several days later. When looking at the call log it appears **** made his first call to the dealership over a week after the vehicle was picked up. It is not clear what took place in those days after the vehicle left our service department. What we know for sure is that the emblem was present at the time the vehicle was serviced. ******** did offer the part at a reduced price of $650. After speaking with my service director, he has approved a price of $525.00 and explained this is the best we can do.

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23310516
  
  I am rejecting this response because:

  ******** the service manager that Called me even stated that the video of the car having the emblem present was at 1:50pm and when I was done with the service it was 4:50 which is even after closing hours for service, they do not have a video of the car at the end of the service so what happened in those 3-4hours that the car was in their possession? I also have a receipt that validates the fact that I checked out at 4:50; also, when you clean your engine bay that means to take the leaves and wipe the top of the hood so there are not permanent marks on the hood. Their excuse is not valid and shows that they are not professional at all. They need to take responsibility for the fact that the car was in their possession when the star went missing because they have no proof that the star was there when I checked out of service. 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 05/16/2025

  At this point too much time has passed since the repair has taken place. Although the part is not covered under warranty, we will provide the part to you at cost as stated in our previous response, based on how much time has passed and the age of the vehicle. 

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23310516
  
  I am rejecting this response because:

  I called only 3-7days after the service. Now too much time has passed when they took 3 months to respond to my problem and never gave me calls back. I have everything documented with ***** customer service as I have filed a formal complaint which shows how difficult it was to try and get a hold of Mercedes Benz of Tampa. I still have tried to get the general manager involved and I get no call from him either. 
  
  
  

• Initial Complaint

  Date:03/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a remote buyer paying cash, I worked with sales associate, ***** ****, on 3/12/25, to purchase a vehicle. I signed paperwork provided by the dealership that day and provided a copy of my ID and insurance card as requested. I received email confirmation of the purchase on 3/12, with a scheduled pickup date of 3/29. I specifically asked ***** if I should wire funds or bring a cashier's check and was instructed to bring a cashier's check when I picked up the car. I then booked a flight from ********* to Tampa to pick up the car.On 3/14 at 9:06am, ***** called to say someone else was interested in purchasing the vehicle. He asked for proof that I had booked a flight and requested I wire the funds immediately. Within an hour, I provided a copy of my flight confirmation and wired the funds, sending confirmation to *****. ***** confirmed receipt of the wire confirmation and a few hours later confirmed receipt of the funds and assured me the car is mine.Later that day, I received a call from a sales manager stating they were returning the funds because the car had already been sold. I explained that I had signed paperwork two days prior and provided funds as instructed. The sales manager said he would look into it and call me back but never did. That same evening, 3/14 ***** confirmed he spoke with the general manager and reassured me the car was mine and the manager would call me the next day to confirm.On 3/15, at 8:40am, I received a message from ***** again assuring me the car is mine and his manager, **** ****, would call me to confirm. After 6 hours passed without a call from ****, I followed up with *****, who said he would make sure **** contacted me. 30 minutes later, **** called to tell me I was not getting the car because it was being sold to someone else.M-B of Tampa sold me a car, took my money, and then essentially stole the car from me and gave it to someone else while lying to me for 4 days by assuring me that the car is mine.

  Business Response

  Date: 03/19/2025

  We truly apologize for your experience. Unfortunately, this situation can happen (although not often) when multiple sales associates are working on the same pre-owned vehicle. I understand you have received your money back at this time, and have been in communication with Alexander ******** (GM) and *** ***** (GSM). They are actively working on finding you a comparable vehicle. Mr. ******** is more than happy to waive the delivery fee for any vehicle you choose and once again we apologize for any distress that this situation may have caused you.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mercedes-Benz of Tampa installed an aftermarket battery from ******** in my vehicle without my knowledge or consent. Later, I was informed the battery was incorrect and smaller than required but was told it was installed due to a battery shortage. After I challenged this, they retracted their statement. Despite multiple requests, they have not provided proof that the battery was correct or that it did not contribute to my vehicles ongoing issues.I brought my car in for the same issue three times:1.First visit: I was charged $460 for a software update, which did not fix the problem.2.Second visit: They claimed the battery was incorrect but later changed their stance. I was later told my car was ready after a battery replacement, but no proof was provided.3.Third visit: They now claim the transmission valve body is the issue and want me to pay for repairs.I have requested:Proof that the battery was correct and did not contribute to my cars failure.Coverage for the transmission valve body repair if the battery was a factor.A refund of the $460 software update fee, since it did not resolve the issue.Additionally, I was using a loaner vehicle while awaiting a resolution. The dealership demanded its immediate return despite my valid dispute. They then sent someone to repossess the loaner, even though I had arranged for my vehicle to be towed from the dealership.I have attempted to resolve this with the service manager, **, and ************* corporate, but they have refused to take responsibility. I am filing this BBB complaint in hopes of a fair resolution before pursuing legal action.

  Business Response

  Date: 03/18/2025

  An aftermarket battery was installed when factory batteries were backordered and unavailable. The battery replaced 11/17/23 was listed on the repair order as an aftermarket battery which the customer signed and was given a copy of. The battery is not incorrect, the battery that was installed is the correct battery specification aftermarket battery for the vehicle.  The battery was replaced 1/30/25 with an original equipment battery at no charge to the customer.

  
  1. The software update was due to the initial fault codes that were in the car that state the bus system was being kept awake and 3 control units needed to be updated.
  2. Yes, the battery was replaced at this visit, I am not sure what proof she is looking for as the battery is in the car and billed out on the invoice she received.
  3. The transmission valve body failure diagnosis is a result of the factory diagnostic machine tests run on the vehicle during the final visit.  In addition, we suspect the transmission valve body failure is due to the fact that the transmission maintenance service that was due at 60K miles has never been performed and the car has ******* miles on it at this time.
  
  The loaner return demand came 10 days after the customer was provided with the estimate and all of the backup documents she had requested.  Her request for proof that the battery did or did not cause the issue is not possible. The valve body is an electric unit inside for the transmission that is not repairable at the dealer level.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mercedes Benz of Tampa Bay Feb 2023; GLE 53 AMG lease purchase was sold to CUSTOMER. Approximately 35 days later CUSTOMER discovered that lease payment was higher when she called **************** to request access to pay lease payment. CUSTOMER was advised that she opted in to receive windshield, tire and wheel coverage. CUSTOMER informed the representative that she never opted in for wheel shield coverage. CUSTOMER called the finance mgr and he never responded. After a week she drove to the dealership and parked in the service center area. The sales finance manager was not in. A week later she called again and this time he was in office; and told him that she was billed for insurance she did not ask for and that it was illegal to do so. The dealer refunded the cost of insurance because they could not cancel *******, CUSTOMER went to the service center to get assistance with installing the permanent metal license tag. She required assistance because the screws were not catching and too short. CUSTOMER arrived at service center and informed the service manager. The manager stated the screws were standard and came with the vehicle. Several individuals looked at the vehicle; However a service tech stepped up and was honest and said ma'am those are not the screws. ******** did not send and provide the correct screws.12/23/24 ************ Lakeland, ** CUSTOMER called to schedule a service appointment after she learned that the passenger window was not the same as the driver front window, because there was a gap between the window and the rubber seal. The service advisor stated that they re-ran the software regulator and the window was fine. Later, I rolled down the passenger window and when I rolled it up, water streaks were on the glass and the gap between the window and the rubber seal persisted; thus, running the regulator software did not resolve the issue. Software updates were not completed and ************ in ******** did not replace the window.

  Business Response

  Date: 01/14/2025

  The vehicle was purchased here at Mercedes Benz of Tampa on 2/27/23 with approximately 10 miles on it and the vehicle has never been back to the dealership for any service or maintenance work. ****** stopped by the service department the other day asking about window concerns. The vehicle currently has in excess of 30k miles. Service director, **** *******, researched the history of the vehicle and sent photographs including the paint damage to the area around the window to MBUSA for evaluation. They declined any warranty as it is a Non-MB glass installed in the car. **** ******* spoke with ****** to inform her of MBUSAs warranty decision. In addition, **** ******* checked our records and the only records we show are the *** and the detail for delivery. Therefore,there is no record of anyone here at Mercedes Benz of Tampa replacing the window glass. At this time, we have no way to know what transpired with that vehicle over the last 22 months as we have not seen the vehicle since it was purchased. 

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22798106
  
  I am rejecting this response for 5 reasons:

  1). Mr. ******** stated that the minor paint damage had nothing to do with the fact that the window was not installed correctly or that the wrong window was installed. 

  2). Had the vehicle been in an accident it would have been added to the Vin# and a claim would have been filed with ***********************

  3). The fact that the oil change was done by a certified Mercedes Mechanic does not correlate the cause for the fact the wrong window was and is still installed on the lease purchase vehicle. 

  4). There were known issues with the availability of parts at the time the vehicle was manufactured and or the vehicle was damaged and before sale and never disclosed.

  5). This vehicle has state of the art technology and ******** is capable of determining if and when the vehicle was in an accident or parts have been removed or replace. 

  ******** did not attempt to open the door panel to inspect the car, nor did they provide digital images and the inspection report for the day the car was deliver to Tampa ************* to support their claim. Just because the car has not been there, doesn't correlate to the assumption that because my oil was changed at another shop that the window must have been damaged and replaced at that shop. Again, its the integrity and lack of ownership for selling a leased purchase with the wrong part and lying about it!

   

  I'm not certain if the owner of the dealership responded or if it was the sales managers or service manager. Nonetheless, the owner of the dealer is asked to respond and ensure that digital images and inspection reports are provided for the vehicle. In addition, I would like to have report from the plant as to what part was actually installed on the vehicle. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 01/16/2025

  After the vehicle was purchased on 2/27/23 with 10k miles on it, it was never seen back at this dealership until the vehicle had 30k plus miles and a window concern. Within that time period of the customer owning the vehicle it was NEVER brought back to Mercedes Benz of Tampa for any service or maintenance work. There is no record of anyone here at Mercedes Benz of Tampa recording an issue with the window or replacing the window glass. As stated previously, the vehicle has not been back to Mercedes Benz of Tampa since it was purchased over 22 months ago. Therefore, it is likely and would make sense that something transpired within those 22 months in regard to the window glass. This vehicle was seen at other dealerships within those 22 months. At this time, there is no way to know what transpired with that vehicle over the last 22 months as we have not seen the vehicle since it was purchased in 2023. 

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We leased a brand new *** 350 in the end of October. During finalizing the details, we agreed to purchase the dent/ding coverage, which the financial specialist said included paint damage, including that caused by *********** droppings. He did not say it was exclusive to that type of paint damage. My wife received paint damage to her rear bumper in a parking garage at work. The car has been in the Gainesville Mercedes shop waiting for approval for over 3 weeks. Nobody from Tampa was responding to the Gainesville shop. The service manager, **** *******, in Tampa finally answered a phone call of mine, after the salesman that sold us the car said he would work on it & get back to me, but never did. **** said the dent/ding coverage we bought wouldn't cover that bc it only covers a dent, not paint damage. Not sure how you get dents/dings without paint damage. We were told the financial guy, Jay, who sold us the plan, would call us back, multiple times with no luck yet. My wife emailed the general manager w/ no response. She spoke to his assistant, **********, a couple times with a promise & guarantee that *** would call her, & still nothing. We traded in my wife's car for this purchase, which she had just renewed her registration for in October, but they registered the new car under my date of birth, so now the registration is due again in February. We've asked in these same conversations to either get the date changed to next October, or give us a check for the registration coming up so soon. Still nothing! The sales person harassed us for days when we didn't give the dealership a 5 Star review, to get us to fill out a new survey. Once we did, we've received no help, & rarely any responses from them. The ** should be fired for not responding to well documented complaints emailed to him. The other staff should be reprimanded as well for not taking care of issues & returning our calls like they say they will. Terrible customer service! We just want $600 to cover it all

  Business Response

  Date: 12/30/2024

  *** ******** attempted to contact ******** ******* on 12/27 via phone call and was not able to reach her.The ding and dent policy does not cover paint repairs or scratches. The policy only covers paint damage caused by bugs and bird droppings however they would need to contact the warranty company directly for any specifics pertaining to the policy. The policy does not cover paint damage caused by a hit or crash of any kind. 

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22707163
  
  I am rejecting this response because:

  *** mislead us in selling the dent and ding coverage. We tried to contact *** for over a month with no reply from him, or the general manager. One of the assistant managers has since resolved the issue for us, after I had to drive 5 hours round trip to go see them in person. We have asked the *** ********* ********, to contact my wife to apologize for the lack of empathy to their customer after the purchase was made, and worse, for not replying to her email sent directly to him, or phone calls made to him answered by his assistant. He still has not done so.

  The issue overall is resolved, but the ** has been very unprofessional during this process that has taken over a month to resolve, and might not ever have been resolved if I didn't spend a whole day off to go physically see them for a resolution. 

  They pestered us for days to give them a 5 Star review after our purchase, but couldn't take the time to return our calls, or emails. I do not recommend doing business with them. 

  **** *. Is the only person that helped us there, so I would go to him for your needs, if you have any.  They did pay for the paint repair and tag renewal, but did not compensate us for our time, gas, and aggravation throughout this process. 

  I would still like $500 for the travel expenses, time wasted, and stress. $500 is a discount taking into account what I make hourly, and the amount of time we put into this. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I leased the car (less than a year ago), I was advised that with my extended warranty and my lease protection package, everything is covered "except for the tires." My windshield has a crack. I scheduled an appointment to have this plus the due maintenance taken care of. I receive a phone call from the service appointment the day of that that is not covered, and they will not have a loaner for me. He basically said for my window that is my problem. Since then, I have called back to Mercedes x3, left x3 voicemails. I have received no call back from anyone. The only time I was actually able to speak to an individual who was the operator, she was pleasant. She told me she would get me to the right person to handle my concern and explained they would provide me a loaner with the window replacement. I believe my voicemail was left for Mo? When I leased the vehicle, the finance individual, I believe (***), promised everything was covered but the tires. Granted, I should have read the fine print, but the business was already past closing, and I was trying to be considerate, so I took his word. The front windshield was also tinted by ******** as a part of the deal when I purchased the car. Thus, I need the windshield and the windshield tinted.

  Business Response

  Date: 12/17/2024

  I spoke with ***** and put her in contact with **** who handles all windshield related issues here at Mercedes Benz of Tampa. I explained to ***** that the windshield is not covered through her lease but it is covered through her insurance company. As far as the tint, that is an additional service. 

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/15/2024 I went in to purchase a New Eqe 350+ loaner. When arriving to the dealership there was noticeable damage on the front of the car that was not disclosed in prior text. They stated no problem we will fix the issue. We add it to the we owe of the vehicle and agree to get it fixed. We try to set up the appointment initially on Thursday the 22nd. Waited to hear back about a loaner did not hear back. Have been leaving voicemails at the store trying to get in contact with someone with no call backs. Would like to just get my vehicle fixed

  Business Response

  Date: 12/02/2024

  ****** **** called ***** to rectify his issues, we have not heard back from ***** but ****** left him a voicemail. We consider this issue resolved.