Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************************** Leading to Engine Failure I am filing a complaint against Bill Currie Ford for negligent service on my 2016 **** Explorer Platinum during an oil change performed on 6/23/25. Their service department, described on their website as staffed with a team of factory-trained, certified technicians & equipped with the latest diagnostic & repair tools and machinery," failed to identify or warn me of any issues with the cooling system or engine. I was given a maintenance checklist showing no red flags. Nowhere in that documentation was there any indication that my vehicles cooling system or engine presented any imminent risk of failure.Relying on their inspection, I reasonably believed my vehicle was in good working condition. However, approximately 40 miles after leaving, the engine catastrophically overheated & seized. The next morning, 6/24/25, the vehicle was towed & inspected by a licensed mechanic who confirmed the failure was due to preexisting cooling system issuesissues that any competent technician should have recognized.Their failure to detect & disclose these problems constitutes negligence, breach of contract, & a violation of the implied warranty of workmanlike service under Florida law (see ******************** v. City of ************, 639 So.2d 595). It may also constitute violations of:- ******* Deceptive and Unfair Trade Practices Act (FDUTPA) (******* et seq.)- Florida Motor Vehicle Repair Act (559.901559.9221), including failure to competently inspect, provide accurate estimates, and avoid deceptive ************ a direct result of their omissions, I incurred:- Diagnostic fees: $270.00 - Engine replacement: $17,404.48 - **** transportation: $53.93 - Loss of use of my vehicle Total to date: $17,728.41, with additional costs ongoing.I hereby request that Bill Currie Ford:- Acknowledge responsibility for the negligent service;- Reimburse me for the full cost of repairs and related expenses.

  Business Response

  Date: 07/10/2025

  We are currently working with the guest to resolve the issue.

   

  Thank you. 

   

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/24/25 Purchased a New 2024 **** Mustang GT Premium ***************** for $55,785 On 3/25/25 My car sale was supposed to be enter to **** pass rewards so I could get my purchase points, and the paper owner's manual in case was missing I was told one would be mailed to me as of 5/1/25 this is what happen ,My Salesman won't respond to my phone calls or texts , I've left messages with the dealer also and never receive any call backs. **** pass representatives have called twice with me and left messages stating they need the transaction to be submitted at dealer level so they can process my points and no one from the dealer responded to them to clear this up also I never received a paper owners manual with case .

  Business Response

  Date: 05/06/2025

  I apologize for the inconvenience this guest is experiencing. The issue originates from ******************, not Bill Currie Ford. I am currently working with a **** representative to resolve the matter.
  Manager **** ******** reached out to the guest and left a voicemail two business days ago to discuss the situation. Additionally, the missing manual will be ordered today.
  Thank you for your patience as we work toward a resolution.

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23276130
  a
  I am rejecting this response because: I feel the owners  manual will never make it me if I close it now,,, The reward  point problem was taken care of , and I also realized my registration & plate sticker was never sent to me either .I actual Called DMV telling them it was way over 30 days and they referred me back to the dealer should have handled it.  When I called the dealer it was taken care of and received it next day. As far as the owners manual I was promised it . And by you saying you were ordering it backs up what I was told about getting one that they are available. I read Online that the dealer can order one , also I've seen them online with the **** name meaning they must have ****s ok. When I receive it that point I have no problem closing this and changing my review. I just feel if I didn't open this I'd be seating here 45days after the sale with no points, no reg and sticker and no owners manual 
  
  Sincerely,
  
  ******** *********

  Business Response

  Date: 05/09/2025

  The guest is absolutely correct we have done a poor job of serving him after the purchase. I have arranged for the owner's manual to be overnighted to him. We are very sorry for his experience, and we are committed to improving how we handle situations like this in the future.

   

  Bill Currie Ford

  Customer Answer

  Date: 05/24/2025

   
  Complaint: 23276130
  
  I am rejecting this response because: I've waited till 5/24/25 and still haven't received the Manual that supposedly was sent to me overnighted. I was hoping I would have to resolve this but in a way I'm not surprised.
  
  Sincerely,
  
  ******** *********

  Business Response

  Date: 06/02/2025

  The part is on back order that is why the manual has not shipped from ****.

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23276130
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter ****** ******* bought a 2019 Juaguar f type from Bill Currie ford on Jan 16 2025. The car ran for 5 days and broke down and had to be towed. Since then it has broke down multiple times for the same issue. Charging system issue. It dies after driving it from two to four days. In the three months since she bought it she has driven it maybe 3 weeks total. They cant seem to fix the issue and shed like it fixed by a Jaguar dealer at bill curries expense or a refund as shes in the Air Force at ****** afb and cant have a vehicle thats not dependable and not functioning properly. She has contacted the legal **** on base but would like it resolved without having to sue the dealership but will if this isnt resolved. The service manager ** has lied to us both numerous times and his word means nothing at this point. We had to put her in a rental at her expense for a couple days during one of the breakdowns *** **** stated hed reimburse her but hasnt as of yet. That was a month ago now. Ive tried to contact the owner and CEO to resolve this and never get a response. Maybe you guys will have better luck

  Business Response

  Date: 04/01/2025

  It sounds like you're dealing with a complicated situation. Here's a revised version of your message, making it a bit clearer and more concise:
  
  Dear *****, 
  We want to sincerely apologize for the inconvenience you've experienced. The battery (fuse) relay part arrived after 10 business days, and we understand the delay may have caused frustration. We also want to acknowledge that Jaguar's ********* location, who had previously looked at the vehicle, misdiagnosed the issue. There is no charge for complimentary Loaner that you are in. 
  We are actively working to resolve the matter and ensure your vehicle is properly repaired. The vehicle is scheduled to be returned by the end of this week. ***** ******, our Fixed Operations Director, is now personally involved in overseeing the resolution.
  We truly appreciate your patience and are committed to getting everything resolved as quickly as possible.
  Thank you for your understanding.
  Best regards,
  
  Bill Currie Ford 
  
  

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: 2/28/2025 The amount of money you paid the business: $24, 287.What the business committed to provide you: A car that that is certified with a 139 multi-point inspection performed on the car and given a replacement windshield (since windshield was chipped everywhere and it is #** on the inspection checklist) and a copy of the inspection checklist showing the car was inspected.What the nature of the dispute is: Purchased a "Blue Certified" 2023 ****** Camry SE and upon taking it home noticed chips all over the windshield. As a "Blue Certified" car the car needs to go through a 139 multi-point inspection which it clearly was not. #** on the inspection checklist says windshield should be "replaced" if found to have cracks and chips in it. That was overlooked in inspection and the dealership has a responsibility to replace my car windshield. The dealership also has a responsibility to provide me with a copy of the multi-point inspection since the car is "Blue Certified" but to this day neither has my windshield been replaced nor have I received a copy of the multi-point inspection that was performed on the car.Whether or not the business has tried to resolve the problem: General Manager **** ******** has not done one thing to resolve the issue and it has been over two weeks since I initially contacted him regarding both replacing the windshield and providing me a copy of the multi-point inspection checklist.

  Business Response

  Date: 03/18/2025

  ***** ****** Fixed Operations Director spoke to ***** **** on 3/18/2025. FOD Offered client to replace the windshield.

  Client agreed to this.

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car on 1-14 i was told it had the performance package which it does not have. I was also told it had a quad exhaust it does not. I bought a car that had a price of ****** on the car and was told that was the price. I ended up paying 15000$ down and a ***** trade in car and a ****** loan I contact them to say it did not have what salesman said it had and was told it has the tires like the performance package has. Well i did not just want the tire package i wanted the whole package. I then went into finance told me i needed to get the warranty it would cover all maintance on the car and any damage it would cover the car even a ding in the car they can just pull it out Then i get a phone call telling me they have changed the reward points to free oil change and i told them i have the maintenance plane they tell me i do not. I paid over ****** for a car that had a price of *****. I try to call and get some kind of help but do not get any phone calls back. They have lied to me each step of the way telling me i have the quad exhaust so i can just use regular gas but again not true i do not have that and they all use premium gas another lie. They kept me at the dealer all day until after 9at night i was told the warranty cost was 420 at first and said i would pay cash but i was told that if i pay cash the warranty would end sooner it is better to have it in the loan only to find out it was 3000 then 8000 i do not know cuz they keep changing it on me. They told me every lie about the car just to get me to buy it even though it did not have what they said it does have. I am not good with knowledge of cars so i did not know until i look to see. There are so many other lies they have told me along this process that i can not even keep track. The sticker price was ******************************************************************************************************************************************************* into buying a car under false information

  Business Response

  Date: 03/13/2025

  I will be contacting ****** and do my best to help with these issues. 

   

   

  **** ********

  General Manager 

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23057348
  
  I am rejecting this response because:

   I have heard from the business and he tells me he will be on vacation this week and can not talk with me until next week. I do not want the case closed because he has not offered anything or we have not talk about anything yet.
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 03/31/2025

  When I returned I immediately called ****** and we are working on a mutually acceptable solution.

   

  **** ******** / General Manager

  Bill Currie Ford

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23057348
  
  I am rejecting this response because:i have spoken with Mr ******** and now i am just waiting for a resolution he is working on
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 04/06/2025

  We are very close to a resolution. 

   

  **** Sullivan 

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23057348
  
  I am rejecting this response because: i am still waiting for a response and a resolution   Thank you
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 04/17/2025

  We are in the process of locating him the exact vehicle he wants, this takes time with limited vehicles available. Also, he will not agree to the numbers. I have offered him what he paid for the vehicle now he wants to consider a corvette? I will wait for him to call me and let me know what he wants to do. He is very indecisive currently.

  Sincerely,

  **** ********

  General Manager

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23057348
  
  I am rejecting this response because I do not accept it. The individual is requesting an additional $10,000 with a 50$ increase in monthly payments for an additional year of payments. When I purchased the car, the sales representative informed me that it came with the premium package, performance package, and active exhaust, which is not the case. I would not have purchased the car if it did not meet my expectations for the price I was paying. The sales representative who sold me the car is no longer employed there due to their actions, yet I am responsible for paying the price for their mistake. I would not have purchased the car if it did not have the features I desired. Consequently, I am now burdened with this situation because of their deception, not mine. I am willing to work with the dealership on a satisfactory resolution to this unfortunate contract I was trapped in due to their deception. I do not feel it is my responsibility to increase my payments or come up with more money to put down on a car to get what I was told was the price and package of the car, not to mention the warranty and maintenance package it was supposed to come with as well.  
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 04/21/2025

  . ****** has been working on a dealer trade with *** Fleet manager **** ****, and they have a since Friday agreed on pricing & payment for the vehicle, we hope this will conclude the matter in a positive way. 

   

  Bill Currie Ford 

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to have my vehicle repaired at ************* I was given a diagnostic after 2 weeks and agreed to repair a part on the car that wasnt broken. **** suggested I tow the car to a performance shop to get the car to run. The performance shop got the car to run by removing the part **** had put on the car. When talking with the service manager about the problem they took the part from me, but did not give me a refund. I need a refund for the part that was placed on my car. **** gave me a car that did not run.

  Business Response

  Date: 01/08/2025

  Hello *****,

  I have looked into your concern, and it appears that we ordered an Aftermarket K&N intake for your vehicle due to the parts not being available from **** due to the age of the vehicle.

  We are currently processing your partial refund as discussed between you and our **************** on Monday 1/7/25 when you came into Bill Currie Ford to discuss this concern.

  If there is anything else, I can assist with please feel free to reach out to me at ************************************************************.

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as a partial refund is coming. The rest of the work done is satisfactory to include the tune up and the seat repair. 

  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  inspect the car to ensure everything was in good condition.a.m., I noticed several dents, scratches, and paint defects. I pointed these out to ****, who assured me they were factory defects that **** should cover under warranty. The car only has 7 miles on it. We even visited the body shop, where a knowledgeable woman took photos and provided her professional opinion, We ultimately agreed to split the cost, with a $420 credit, and **** also added a credit for tint, although I didnt see it itemized. He didnt provide documentation of the vehicles existing damage, which was suggested by the body shop to protect me from future charges at lease return. During our inspection, we also noticed that the passenger airbag Door area cover was loose. Additionally, the back Glass of the car had defects, including fading on the black front ST grille and faded circles on the hood like suction cups marks, and gashes around the trunk plastics. **** stated these were **** defects from the manufacturer since the car only has 7 miles on it Today, I brought the car to my local **** dealership, and Ive attached the service advisors remarks. They confirmed these defects are not covered under warranty and should have been addressed before delivery. Despite raising these concerns with ****, he maintained that they were factory issues that could be handled through a service claim. I tried to process a claim today but was informed these items dont qualify as factory defects, nor are they covered under warranty. To say Im disappointed is an understatement. Last night, the front pillar trim piece fell off completely, and the driver-side door handle came loose even more. Spending my day at the dealership and bringing home a car in this condition has been disheartening for both me and my family. Driving a 60k automobile and staring at a airbag. was called se offerder comments next

  Business Response

  Date: 11/14/2024

  We are currently trying to resolve the issue with the Guest he is not responding to ****** emails as of 11/13/24. We would like to come to a satisfactory outcome for both sides. I did offer to take the vehicle back at a full refund to the guest, he decided to keep vehicle and work on the issues he is having. 

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 03, 2024, I made a mistake! I chose to buy a Blue Certified pre-owned **** F-150. I am a young man starting out in life, and I am discovering that some organizations will put profit ahead of ethics. When I decided to buy a pre-owned vehicle, I only searched for CERTIFIED trucks because I wanted peace of mind knowing that a ****-trained technician inspected and CERTIFIED the condition of my next truck. I paid extra for that assurance. I have discovered that Bill Currie Ford, Technician ******* *****, and Service Manager "****" committed perjury on my truck's Blue Certified Vehicle Inspection Checklist (attached) by signing that "I certify that all mechanical items have been inspected." The form CLEARLY states that on line #***, the *************** Linkage, and Boots PASSED" inspection. Please explain how the boots on the ************* passed when they were missing! What else did they lie about? I have proof that the boots were missing because I took a picture of my truck at 6:38 PM on June 03, 2024, moments after taking delivery. The photo shows that the boots are missing. Because the boots were missing, water and road debris were able to infiltrate the steering rack, causing premature failure on September 28, 2024. **** ********, ***** ******, PJ, **** Currie, and ************ Customer Satisfaction have failed to honor the commitment that the Blue Certified Program promises. This experience has greatly influenced my future vehicle purchases and faith in the automobile industry. A company as prestigious as ****************** should not allow its dealers to deceive the public. The most valuable asset of a company is its good name. **** should do everything to protect it and not allow profit to distort its judgment. In the long run, those companies that survive and prosper are those that maintain integrity and put their customers' interests first.

  Business Response

  Date: 11/19/2024

  The guest has been very kind about the situation, and we have come to a mutual resolution.

   

   

  thank you 

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The last 3 weeks or more. We dropped off our truck after being told they could work on it. Then it's been run around with no communication. The 1st week was about they didn't have a battery that was in the truck a hr after the truck was towed in. And 2 workers knew the battery was dropped off. Next was ill start the ticket to hear from a supervisor 3 days later still need a battery. Then it was the wires are cut... they are not we have pictures. Then it was it's to old oh can't for get the it's gonna *********** to 8 hrs to do test to find problem oh now all this was me calling over and over and over. I didn't get but 1 reach back out call to over 20 calls for my truck to the last face to face we are gonna charge up and do u abandon the truck? With the reply of no we don't and you have not done anything but lie about wires being cut. Nothing after that from them. Called corporate and they gave us the dealer again with a promise if a call and Nothing over a week later.

  Business Response

  Date: 08/23/2024

  We are so sorry for the inconvenience you are experiencing at our service department. We want to make sure that our customers have a smooth experience at our service center, and we're so sorry that this was not the case. When you have a moment, please reach out to us so we can help.

  Sincerely,

  ***********************

  Fixed Operations Director,

  **********************************

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  had my truck towed in three weeks ago they do not call do not return call I need answers on my truck I want the owner to call me to get this settled they refuse to fix my truck or to even call us and tell us what is going on the first week my truck was there they lost it they have called a few time and lied to us about everything they will not tell us anything and now they will not answer calls or return calls

  Business Response

  Date: 08/23/2024

  First, I apologize that my staff has not resolved this issue for you, I service manager ** will be calling you today to resolve. 

   

   

  Thank you

   

  **********************;