Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company fails to pick up trash! When I call to complain they do not return my call! When I email them same thing nothing! Something needs to be done to this company because residents of apartment complexes are required to pay a fee for a service that they do not receive! This should be unlawful

  

  Business Response

  Date: 07/16/2025

  Were sorry for the inconvenience and want you to know your concerns matter to us. Were committed to resolving this and improving your experience.
  
  Our local operations team, has been closely monitoring your apartment home through our tracking system, which requires valets to submit nightly photos confirming collection. Over the next several service days, you may notice them taking snapshots as part of this accountability measure. We will continue to track your home through the end of this month, 7/31/25
  
  Unfortunately, it does look like there was a service suspension on 7/13/25, which impacted service for the entire community. Service should have been restored the following evening.
  
  If you notice anything else or have any questions, please dont hesitate to reach out. Were here for you and happy to help in any way we can. You can contact us anytime at ********************************** or give us a call at ************.
  
  Thank you again for your patience and for bringing this to our attention.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23595260
  
  I am rejecting this response because: My bill should reflect the dates I didn't receive service. Only excuses were given 
  
  Sincerely,
  
  ***** ***

  

  Business Response

  Date: 07/17/2025

  We understand your frustration and appreciate the opportunity to clarify the situation. Valet Living is a third-party service provider contracted by your communitys management to perform doorstep waste collection.
  In this instance, the entire community experienced a temporary service suspension, which is why service was not completed.
  Your unit has been added to our service tracking list, which means our local Operations Manager will be monitoring your address specifically for compliance. Tracking helps us verify that future collections are completed as scheduled and allows us to address any missed service quickly.
  Weve escalated your concern to the Operations Manager, who will ensure proper follow-up and work to prevent this from happening again. We are committed to improving your experience and appreciate your patience as we work to address this. If any additional concerns arise, we encourage you to contact our support team directly so we can assist promptly.

• Initial Complaint

  Date:07/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the Junction @ Vinings apartment community and we are charged a mandatory fee of between $25-32 a month for this "service". We are supposed to get our trash picked up Sunday-Thursday outside holidays and such. We moved into our unit in early February this year and there has not be a single week since that our trash has been picked up more than 2 days out of 5. Many weeks we go without service completely. It has gotten to the point that our leasing office has instructed we residents to contact the company itself every time our pick *** are missed. I have sent multiple emails to this company in reference to this and was told that they are "working on it" however this has been an ongoing problem for almost 6 months with no resolution nor refund of fees. I would simply opt out of this farse of a "Service" but our leasing office states that it is "mandatory". Our entire complex is ignored by this company and it is still being paid as if they were actually preforming their contract in any recognizable fashion. As our property has 360 units, assuming 20 are currently vacant, they are pocketing $8,500-$10,880 a month without actually fulfilling their commitment. I have no idea how this company is rated and A+ with such terrible service.

  

  Business Response

  Date: 07/07/2025

  We sincerely apologize for any inconvenience youve experienced. Please know that we take your concerns very seriously and are committed to delivering the level of service you deserve. As part of our efforts to ensure improved consistency and reliability, your home has been added to our tracking list for enhanced monitoring over the next several collection days. Should you have any further questions or concerns, our team is here to assist you. You can reach us by email at ********************************** or by phone at ************.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a trash service. I have my trash outside well ahead of the pickup times(2 hours early on average) and they either don't show up or **** 3rd floor apartments in general. In the month of May they missed our trash 7 times and now just in the past two weeks they have missed us 4 times(6/17,6/22,6/26, and 6/29). The do not pick up trash on Fridays and Saturdays but when they **** Thursday and Monday it becomes an issue. If it was an option to not have them service us at all I would gladly take down my own trash to a dumpster. Recently I caught a worker taking trash from the first two floors and then leaving the trash at bottom of the steps to come back around to pick up and ****ped the 3rd floor again. The employee took a picture of the pile of the trash and I tracked him down to confront him. He said he already grabbed the 3rd floor trash and lied to my face. I proceeded to take the trash downstairs for me and my neighbors and I took a new picture showing all of the trash there. I can guarentee whatever picture the worker submitted will show 3 less bags than the one picture I have submitted to you guys here. The image is from the 6/22 pickup date. I will also start taking pictures of the trash outside my door not being taken so it will show date and timestamps as well as it's not something I thought to do before and it's sad I have to. I have contacted to company countless times and our apartment complex is fighting tooth and nail with the company to stop d****** over their customers here. This is ridiculous and if the service doesn't get better ASAP and I don't see some form of reimbursement from them I will have to look further into state level options starting with the attorney general. I appreciate your time and help as this scummy company needs to resolve this issue ****. If you guys have any further ideas of how I can pursue the issue too to help everyone here in this community I would greatly appreciate your input and advice. Thanks a bunch.

  

  Business Response

  Date: 07/24/2025

  Thank you for taking the time to reach out and provide such a detailed account of your recent experiences. We completely understand your frustration and sincerely apologize for the inconvenience and repeated service issues youve encountered.
  I want to assure you that your unit is on permanent tracking, and weve reviewed your concerns with our local operations team. Based on recent internal reports, the valet assigned to your building has been performing a clean sweep of the building each night, which means they are expected to check all floors, including the third floor.
  , That said, we take your report very seriously especially regarding the dates you mentioned and the observation from 6/22. We are actively reviewing the photos and tracking logs submitted by the valet on those nights and will be following up internally to address any discrepancies.
  We also appreciate your willingness to provide your own documentation moving forward, and we understand that its frustrating to feel you have to go to those lengths. Your feedback is extremely helpful and is being shared with both our service and quality assurance teams to ensure it receives the proper attention.
  As a third-party vendor contracted by your property, we are committed to providing reliable service to every resident in your community. We will continue monitoring your building closely, and weve re-emphasized the importance of full-floor coverage with the local team.
  We understand your concern regarding potential reimbursement, and we recommend connecting with your property management team directly about any billing adjustments, as they oversee and manage those charges through your lease.
  Please know we are committed to resolving this and improving your experience. If you ever notice a missed pick up again, feel free to notify us the same evening if possible, and well escalate it in real time. Thank you again for your patience and advocacy not only for yourself, but on behalf of your neighbors.
  Best regards

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23537980
  
  I am rejecting this direct response due to the constant contradiction in words from the company support. Anytime I've had an issue I've reached out and have had no assistance which is why I had to go this route. I appreciate your kind words, promise to make this better, and understanding of my situation but the amount of pickups missed were inexcusable. I would much rather take down my own trash since that's what I was doing anyhow but I was practicing donating my trash payment to you guys during that time frame because it was hardly ever being picked up. I also received another email back from someone in your company claiming you weren't serviced to pick up our trash anymore after I was just talking to someone the previous day about the issue. Nothing adds up or makes sense. Communication is terrible with your workers and support personnel. And the funny thing is, they actually came that Same day as the 01/01 email and picked up the trash after the email I received said we were no longer serviced, so it was a blaintent lie. I would like a refund for the insane amount of missed trash that I took down myself most nights and constant stress of dealing with your incompetent support. I'm usually not upset and I'm a super understanding and easy going person but this is just ridiculous. Trash pickup has been great ever since I had to escalate the issue but I still want my concerns understood, taken seriously for everyone in my community and in others, and I want to make sure things stay on track. 
  
  Thank you,
  
  ***** *******

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Valet Living does not actually come to pick up the trash/recycling. In the last 2 months, they have only picked up my recycling twice, when they are supposed to come 2-3 times per week. Every time I call the business directly, they either ignore me, give me a vague response (i.e. "we're so sorry this happened"), or blame it on me by telling me my recycling does not meet their guidelines. I have double and triple checked that my recycling meets their guidelines, and yet they still don't pick it up. I am forced to pay $20 per month for a "service" that doesn't even show up or do what they advertise they do.

  

  Business Response

  Date: 06/24/2025

  Thank you for reaching out to Valet Living Support. We sincerely apologize for the inconvenience and appreciate the opportunity to assist you. To help us address your concerns as quickly as possible, please email us at ********************************** with your community name, apartment number, and a brief description of the issue you're experiencing. Youre also welcome to give us a call at ************ if you prefer to speak with someone directly. We look forward to resolving this for you promptly!

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The valet is careless and throws resident waste containers down in the breezeway. He skips 3rd floors. They sling backs up into the compactor instead of using the stairs. They bust waste bags and leave messes on the sidewalk and groundsincluding glass. They are too lazy to run the compactor and stuff bags of trash under the dumpster. Their service representatives are not pleasant to work with and only like to argue and give excuses. This company is ********.

  

  Business Response

  Date: 07/07/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for the issues youve experienced. The behavior described, such as improper handling of containers, trash left on sidewalks, and poor customer service, is not reflective of the standards we strive to uphold.
  
  We take this feedback seriously and have opened a service request. Our onsite operations leadership team is actively investigating the matter to ensure it is fully addressed. A team member should be reaching out directly, if they havent already.
  
  If you continue to experience any issues, please dont hesitate to contact us at ********************************** or ************. We appreciate your feedback and the opportunity to make this right.

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23442214
  
  I am rejecting this response because: There have been ongoing complaints over the years, high volumes of Valet Living Staff turnover, emails with unfulfilled solutions, and numerous residential complaints from residents regarding this services which as negatively impacted our business. I have an entire file folder of complaints and issues just from the last few months.
  
  Sincerely,
  
  Shadow ********

  

  Business Response

  Date: 07/10/2025

  Dear Shadow,

  Thank you for taking the time to share your concerns with us. We sincerely apologize for the ongoing challenges youve experienced with our service. We understand how repeated disruptions, staff turnover, and unresolved issues can be incredibly frustratingnot only for you, but for your entire community.
  Please rest assured that your feedback is being taken seriously. We are committed to improving the consistency and quality of our service and are actively working with our local operations team to address these concerns. As part of that effort, your unit has been added to permanent tracking to help ensure more consistent and reliable collection moving forward.
  We truly value your patience and the opportunity to make things right here at Valet Living. If you have any further concerns or notice continued issues, please dont hesitate to reach outwere here to help and want to ensure your experience improves.

  -Valet Living Support 
  
  

  
  

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Valet Living provides trash service at my apartment complex. It is a mandatory service, I am charged for it, and there is no "opt out." Trash must be set out between 5pm and 7pm Sunday-Thursday for pickup. On Thursday, May 29, I set my trash out before I left for an appointment. When I returned home at 9:30, the trash (and that of my neighbors) was still outside my apartment door. I checked the status of the pickup on the company's app. It said the service was complete and trash had been picked up. I reached out to their customer support through the app. The service agent, ****, told me that the pickup for my community was complete (which I knew) and that the service date was on Sunday. There is too much trash for the narrow hallway space to sit there until Sunday evening. It is a safety hazard. In addition, my neighbors use some kind of cooking spice that I am allergic to. I cannot leave my apartment without having an allergic reaction which could be life-threatening. I need this taken care of immediately.

  

  Business Response

  Date: 06/18/2025

  Hello! 
  
  We sincerely apologize for the missed collection on May 29. We understand the importance of reliable service and regret any inconvenience this may have caused.
  
  Please know that we are actively working to prevent future occurrences. To assist you more effectively, we kindly ask for additional details. Could you send an email to ********************************** with your full community name, building number, apartment number, and a brief summary of your concerns? This will help ensure our onsite operations team is fully informed and can take the necessary steps to address your concerns.
  
  You may also reach us by phone at ************. We appreciate your patience and look forward to resolving this for you.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Valet Living Does Not Uphold Any Standards That Align With Consistent Service. This third party vendor, at the apartment complex I live at, has continued to fail in ensuring reliable efficient service. This sentiment is growing throughout the apartment complex, as I have stopped and engaged with other tenants re: Trash collection. The week of Sunday May 4, 2025 - Saturday May 10, 2025 is the latest issue re: All of the trash that I placed outside my apartment not being collected. I have tried to communicate my issues through email with Valet Living and by way of my Ring camera video and photos, to no avail. Resolution feedback and correction is not a priority with this third party vendor.I submit this complaint to all future seeking residential living complexes, that may be interested in partnering with this third party vendor for collection of trash. Please seek elsewhere, on the behalf of your tenants.

  

  Business Response

  Date: 05/20/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience youve experienced and appreciate the opportunity to make things right. We have addressed your concerns with our onsite operations leadership team, and immediate steps have been taken to ensure the level of service you receive meets our standards. In addition, we have added your unit to our internal tracking system to help us monitor service more closely and prevent any future issues. If you experience any further issues or have any additional questions, please dont hesitate to contact us at ************ or *********************************** Your satisfaction is important to us, and we are committed to resolving your concerns and ensuring a positive experience for all residents.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23312599
  
  I am rejecting this response because: Valet Living continues to "not make things right."  After receiving this third party vendor's response/answer, on Sunday, May 25, 2025 all of my trash/boxes, once again, was not collected, in addition to the next day as well. I resolve, to the fact that resolution correction is not a priority, once again. This rejection/response is postured towards current property managers, as well as, potential future seeking property managers. Having a multitude of lease holders, in your individual residential communities/complexes, who constantly have issues with the lack of trash collection, reflex upon the standards that have been set high for each community as well as each properties rating score. I admonish current contract holders to opt out of renewing with this third party vendor as well as, potential future seeking property managers, seek elsewhere. Your property scores and tenants complaints/reviews is not worth partnering with Valet Living.
  
  ******* ********

  

  Business Response

  Date: 07/28/2025

  We sincerely apologize for the issues youve experienced. We understand how frustrating it is not to receive the service that you should. I do see that we were able to add your home to our tracking system, which requires valets to submit nightly photos confirming collection. This system is used as an added accountability measure, to help improve consistency and reliability of service. Aside from one additional incident in June, we havent seen any further reports from you. 
  
  We truly hope that means your service experience has improved! If thats not the case, were here to help please dont hesitate to reach out to us at ********************************** or ************. We're always happy to assist
  
  

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23312599
  
  I am rejecting this response because: All Of The Following Dates Listed Are For Missed/Not All Trash Collected ***************** June 11, 2025,  Thurs. June 12, 2025,  Mon. June 23, 2025 and ***. June 29, 2025 - I notified Valet Living via email for each date. This complaint can be closed now. I resolve, that this intermittent collection of trash is the standard for Valet Living. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04-30-2025 8:02pm Im not sure which will reach you first so Im trying several avenues on this matter. Im a resident at **************** here in ********** and I have an issue with the lack of services being provided by the young man in our community. Although there are two people from what I have observed only one of them comes upstairs to service floors 2 and 3 in my building. The other gentleman takes care of the lower levels. Last night as I sat on the sofa, I heard the lid of the bin hit the wall loudly behind me, so I looked at my Ring camera to see what was going on. I observed my trash bag sitting near the stairway and the tall slender gentleman proceeding to go to the other side of the breezeway. When he came back with the trash from there, he picks up my bag from the ground and begins to look it over attempting to see through the bag and after a while he sits my trash back in my bin and begins to walk upstairs to service that floor. I step outside to inquire about it. I told him I just wanted an understanding on why my trash was placed back in the bin and the gentleman told me because my trash was heavier than everyone elses. I then asked if there was a weight limit on the trash that I should be aware of. Then he tells me that there is a bag limit and that I double bagged my bag because I knew it was heavy to which I explained, I just put raw meat in a bag that I didnt want to stay in my apartment and that the bag was basically empty without the meat so I dropped the bag on top of it and placed it in a bin. He then informed me he was coming back for it, but he placed a notice on my door for overweight/oversized trash. I even decided to pull out my scale to weigh the bag which came in under 20lbs. From a review of the Part-time Trash Collector job description listed on your site for ******* the applicants are asked to have the Ability to lift and transport items weighing up to 50 lbs. which my bag is well under this weight.

  

  Business Response

  Date: 05/14/2025

  Thank you for bringing this to our attention. We take all customer feedback seriously and appreciate the opportunity to respond. Upon receiving the feedback, our operations team reviewed the details of the incident and consulted our internal records. Based on the information available, our service was provided in accordance with the guidelines and procedures in place. However, we understand that we did not meet your expectations, and we regret any inconvenience or confusion that may have occurred. We do not have a bag weight limit but if the bag is stressing too much when pulled out of the bin the Valet is asked not to collect as this may cause a tear in the bag as it is transferred multiple times while collecting. We are committed to providing quality service and ensuring all concerns are addressed promptly. We have placed your unit on our observation list to further monitor your unit by reporting a photo of completed collection. If you would like to discuss this further, please dont hesitate to contact us directly at ************ or *********************************** We are committed to resolving your concerns and ensuring a positive experience for all residents. 

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company does not render the services paid for. We have to call multiple times a month due to missed trash or recycling pick up. We are unable to get out of this service because our landlord is forcing us to pay for this scam "business". When I called about missed recycling for the 2nd time in a row, the customer service person laughed at my distress and said it was funny.

  

  Business Response

  Date: 05/08/2025

  Hello!
  I want to extend my sincerest apologies for the way you were treated during your recent interaction with our customer service team. Respect and professionalism are core values of our company, and it's clear that we did not meet that standard in your experience.
  Please know that we take this matter very seriously. The behavior you encountered is not acceptable and does not reflect how we aim to treat our customers. We are addressing the issue internally to ensure this does not happen again.
  To make things right, our operations team is now personally handling your case to ensure it is resolved promptly and to your satisfaction. We are here to support you every step of the way.
  Thank you for bringing this to our attention and for giving us the opportunity to correct it. If there is anything further, we can do, please dont hesitate to let us know. You can reach us at ********************************** or by calling ************.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Valet Living consistently fails to collect although all pickup rules are followed as evidenced by Blink footage. The most recent date is April 23, 2025. I have attempted to reach out for resources and resolutions multiple times. The only resource that has been provided is to have my unit placed on "tracking" by the complex manager. This has been done and the issue persists. I have reached out to Valet Living for an alternate resolution with non-response.

  

  Business Response

  Date: 04/29/2025

  We sincerely apologize for the recent lapse in collection service at your address. We understand how frustrating and inconvenient this has been, and we truly regret the disruption it has caused.
  
  Please be assured that we are actively addressing the issue. Our Onsite Operations Leadership team is closely involved to ensure service quality aligns with the standards we strive to provide our residents. In addition, we are implementing extra measures to ensure your concerns are handled promptly and consistently.
  
  To better monitor service reliability, your address has been added to our internal tracking system for heightened visibility. According to our most recent report, a collection was scheduled to occur last night. We will continue to monitor service at your location and follow up as needed to ensure consistent performance moving forward.
  
  We appreciate your patience and understanding as we work to resolve this matter. If theres anything further we can assist you with, please dont hesitate to contact us.

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ********