Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

Select a Language

About

About This Business

Valet Living is a nationally-recognized full service amenities provider to the multifamily housing industry, performing more than 340 million discrete events annually across 1.3 million apartment homes and 40 states.

BBB Accredited Since: 4/28/2017

Years in Business: 28

Products and Services

Through its Valet Living Home app-enabled resident amenity service offering and its doorstep waste & recycling collection, turns, maintenance and pet solutions, Valet Living is also the only company in the multifamily industry to combine doorstep waste and recycling collection with both sustainability-related and premium home-related services.

Business Details

BBB File Opened:
2/24/2008
Business Started:
11/13/1997
Business Incorporated:
11/13/1997
Type of Entity:
Limited Liability Company (LLC)
Business Management:
Mr. Shawn Handrahan, CEO
Mr. Brett Brown, CFO
Mr. Matt Graves, COO
Isorys Dilone, Vice President/Secretary
Mr. Steve Davis, Vice President/Treasurer

Additional Contact Information

Principal Contacts
Mr. Shawn Handrahan, CEO
Customer Contacts
Ms. Nikita Bhappu, Manager of Social Media
Mr. Brett Brown, CFO
Ms. Mariela Estrada, Social Media Coordinator
Ms. Tonya Nelson, Director of Client Services
Ms. Abigail Grizzle, Manager of Client Relations
Mr. Matt Graves, COO
Isorys Dilone, Vice President/Secretary
Mr. Steve Davis, Vice President/Treasurer
Additional Phone Numbers
Other Phone: (877) 574-2587

Additional Information

Business Categories
Garbage Removal

Latest Reviews

  • Seven S

    "I will give it zero stars if it was all possible they collect my money every single month, but at least three times a month. My trash is not picked up when I call customer service they do absolutely nothing and you cant get a refund." ... Read full review

  • Martyjean B

    "I live in an apartment community and pay for Valet Living service. I am suppose to receive service Thursday through Sunday." ... Read full review

  • Blake N

    "Stole my trash can liner. Expensive trash can is now useless." ... Read full review

View all Reviews

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.