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Business Profile

Computer Software Developers

NexTech Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2026

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We entered into a 3-year contract on the basis of a product that does not offer the functionality on which we were sold, and has multiple breakdowns and errors, now requiring a weekly meeting with the company to discuss fixes and track their resolution. The contract includes a termination clause for cause if solutions on not provided within 30 days (section 4.4 of MSLA: REMOVED). There have been at least two occasions of software failures that have prevented business, including a patient portal error lasting six weeks and delaying our office's ability to open and conduct business, and a communications module that is still not operational (despite four months of live software) and is the only way to remain HIPAA compliant in our electronic communication with patients. Their software is also not integrated and requires multiple work arounds to make each piece functional and work together. This includes the ability to create schedule templates that function with the patient self scheduling (self-scheduling is a module we were upsold on); we are currently using a workaround template. We have been told this is how this program is designed and we can only request the improvement for a later iteration, which would take years. Our company is new and small and does not have the resources to allocate to pointing out the ever-evolving software errors, requesting fixes, and following up each week to make sure these are resolved and the software is again operational. The sales person who sold our office the software has since left and relayed the company is likely to drag on any requests to terminate the contract (we have been refused twice), and instead only offer a buyout of the contract (they have quoted us the entirety of the contract over three years, ~$30k). The software is so clearly not meant for a practice like ours, and they should honor the termination clause for cause.

  • Initial Complaint

    Date:01/13/2026

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has failed to notify the customer of renewal of services and charged for services without services of any kind being rendered. Additionally, not only have threats of legal action been made by this company to their customers, this has happened numerous times. I suspect this company is engaging in predatory business practices and high-pressure tactics to force their customers to make decisions that would not be in their own best interest. I am seeking to make this information known so that prospective customers understand the potential risk of doing business with this company.

  • Initial Complaint

    Date:06/20/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nextech operates a website, REMOVED, through which health care practices allow patients to access their records. The issue with the website is there is no way to contact customer support for issues, or request deletion of your account, which I suspect is a HIPPA violation, given patients have no control of their data on this site. I would like someone to reach out to me and help delete my data, while also adding a contact customer support function so people do not have to raise concerns like this - we should have more control over our PHI.

NexTech Systems, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.