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Business Profile

Collections Agencies

Bell Subrogation Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bell Subrogation Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bell Subrogation Services has 3 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DATE OF LETTER - 06/13/2024 DATE RECEIVED LETTER IN MAIL - 06/24/2024 WILL NOT PAY THIS BUSINESS A DIME ONLY RESOLUTION WILL BE TO HAVE BBB SHUT THESE SCAMMERS DOWN RECEIVED LETTER WITH FALSE CLAIM INFORMATION THREATENING TO SUSPEND LICENSE AND REGISTRATION PRIVILEGES IF DID NOT CONTACT WITHIN 30 DAYS. WAS NOT INVOLVED IN AN ACCICENT ON THE DATE CLAIMED ABSOLUTE SCAM THIS DECEPTIVE CONGLOMERATION MUST BE SEIZED!

    • Initial Complaint

      Date:06/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      an incident occurred and there where damages to a vehicle. The owner of the car signed a release of liability and was paid an agreed upon amount. The owner issued a claim against the damages to their car with their insurance company (AAA) and now Bell subrogation services is attempting to collect $3518.77 I sent a copy of the signed release form along with a video of the signing and a copy of the check receipt to show the mater was resolved. They sent a letter out after they received my written reply saying they have not heard from me and when i attempted to phone the number provided a message recording the line was not monitored and then followed buy providing the same number i just called as the number i should call.

    • Initial Complaint

      Date:03/20/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      fraud by *********, they are contacting me about an accident i was never in.

    • Initial Complaint

      Date:12/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from Bell Subrogation Services dated for 12/21/2023. They are telling me they are trying to collect $2980.26 for an accident back in October. Both vehicles had buff marks on them, No dents or scratches. In no way shape or form is the damage worth $2,980.26. I could have literally took a rag and wiped off the scuff marks. I have not heard from their insurance company (State Farm) at all since I gave my statement. The lady came flying up fast while I was half way into the lane she was in with my blinker on for 30 seconds already. They said I was at fault before hearing my side. I did not have insurance at the time. I argued my side of the story but they still found me at fault. Its been two months and I have not heard a word from state farm. No letter, no call, no email. Now I get this letter from Bell Recovery stating if I dont pay their bill within a certain time limit, they will suspend my license and/or registration. How illegal is this. Ive never seen any bills stating what this lady had done to her vehicle or anything. It sure wasnt worth $2,980. I had no damage on my car either only paint marks that were wiped off. Im shocked at this point that this company came out of no where and said I owe for an accident I was not at fault, there were no cops involved at all and my son was a witness but State Farm said they cannot use passengers as witnesses. So I do not believe I owe this. The lady also had uninsured motorist and full coverage Insurance on her end.

    • Initial Complaint

      Date:12/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was in an accident while in ************ **. working. While leaving a hotel at 5:00am for work a man ran a red light and tboned us in our vehicle. I have police report stating the other driver was at fault now bell llc keeps saying we owe ******!! Harrasing phone calls! When asked to please not call back they insure me they will not stop calling and have not! I was not at fault for this accident and my wifes truck was totaled!

    • Initial Complaint

      Date:11/16/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from this company 11/10/23 stating that I and my son both have to pay $1974.44 for an accident that happened in July of this year. Both parties by each insurance carrier were found responsible for their own damages. I have video from our dash cam and photos that I also took of both damages to the vehicles. Mine bore the most damage. I spoke with the other persons insurance on several occasions and found out that the person driving said he had witnesses whom were not there nor involved in the accident and it also does not mention anything in police reports nor was anything said to police about any extra witnesses until almost a month later. Everything was handled and done as both insurance companies said we were each responsible for our own damages. Now I receive this letter stating that if we dont pay almost $4000 (total for my son and I) they will suspend both our licenses. I feel this is a very scammy company. I do not owe and neither does my son and him being young (24 at the time) they are trying to take advantage of him and myself being on disability. I have no idea what further actions I need to take against this company. Any help or advice would be greatly appreciated.

    • Initial Complaint

      Date:10/25/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/17/2023 My son 17 yrs old now but 16 yrs old at the time was hit by the driver of a vehicle who has statefarm insurance. Bell Subrogation has been calling me wanting me to make payments so they can recoup whatever was paid. I have told them repeatedly to stop calling and harassing me and I was told they would not stop and would continue with the phone calls. I have blocked numbers and they call from other numbers.

    • Initial Complaint

      Date:08/23/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is claiming that they filed a claim with my insurance company and it was denied. My insurance company has zero records of claims from them or Statefarm. I have spoken with ****** and another rep at this company more than once and they still have not properly submitted the information and now threatening to take my license. This company has harassed me for months and threatens to suspend your license when they don't do their due diligence nor file their claims properly. The ENTIRE staff is rude, over talks you and hangs ** in your face when you try to resolve the issues. I would not use this company to handle any collections or business on my behalf because you won't get great results. Very upsetting dealing with them. Even the Director is ****, over talks, hangs up on you and has no sense of urgency. I am filing a complaint with the BBB. No company should be able to operate in such a way. You should not be in jeopardy of losing your license because this company can't conduct business properly.

    • Initial Complaint

      Date:07/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted via mail about an automobile accident back in 2022 that I had never been involved in. This company claimed to be an insurance company trying to collect $3551.40 from me in regards to this automobile accident. I called the company back on their toll free number ************ and spoke to a representative named *******. I explained to him I have never been in an accident with my car, which is a 2008 silver acadia and I am disputing the validity of this claim. He told me he would check to make sure that they had the correct *********************** and went to put me on hold, then completely hung up the line. I called back several times and it continued to send me to a voicemail of *************************** who I never even spoke to originally. I left a voicemail and have not heard back yet. I believe this company is trying to scam me into paying for something I have never been involved it.

    • Initial Complaint

      Date:06/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They insist I owe money for an accident I was not in. They continue to harass me with calls and letters. I have called them several times and they promise to close the file, but the harassment continues. Their Bell #********* and they want me to pay $1620.28

    Bell Subrogation Services is NOT a BBB Accredited Business.

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