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Business Profile

Cabinets

Cabinets.com

Reviews

Customer Review Ratings

4.66/5 stars

Average of 155 Customer Reviews

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Review Details

  • Review fromTricia B

    Date: 08/06/2024

    5 stars
    Kudos to *********************** for an excellent job in designing beautiful high--quality kitchen cabinets for our 1888 farmhouse.**** was a pleasure to work with. His responses were timely and extremely helpful in guiding me through the process. Thanks again, ****, for a job well done!

    Cabinets.com

    Date: 01/20/2025

    Hi ******- Thanks so much for sharing your Cabinets.com experience! We hope you love your cabinets (and incredible farmhouse!) for years to come.
  • Review fromKelly B

    Date: 08/04/2024

    5 stars
    Update to my previous review,... Cabinets.com called me and resolved my issues. I tried to modify my review but I cannot so I wanted to leave another review for outstanding customer service... Thank you! Customer service is key so I do recommend them! Thank you

    Cabinets.com

    Date: 01/20/2025

    Hi *****- Thank you for the update! We're glad we were able to get your project back on track. Please be sure to let us know if we can help with anything else.
  • Review fromRhonda S

    Date: 07/10/2024

    5 stars
    My experience with cabinets.com has been nothing but perfect I appreciate all your help in my house building project!

    Cabinets.com

    Date: 01/20/2025

    Hi ******- Thank you for your 5 star review... we're so glad you enjoyed your experience!
  • Review fromBrian L

    Date: 06/24/2024

    5 stars
    We worked with *************************** from the very beginning of our project where she helped us design our new kitchen and bathroom layouts. She was very patient with us as we made dozens of changes throughout the process. Her expert advice was invaluable. Several times after reviewing an updated design, we'd find something we didn't expect only to find out we needed it based on our new design. She was super easy to work with, very friendly and always responded to our questions/updates in a timely manner. When the cabinets arrived, we found a few issues, but ******* worked with us to get them resolved quickly. We couldn't be happier with the look and quality of our new cabinets. They are a great value and we love that they are made right here in the ***!

    Cabinets.com

    Date: 01/20/2025

    Hi *****- Thanks so much for your 5 star review! Were thrilled to hear how much you enjoyed working with ******* her patience, expertise, and friendly approach make her such a valuable part of our team. Were incredibly proud to offer cabinets made in the ***, and knowing theyve found a place in your home means so much to us.

    Thanks for choosing us for your kitchen and bathroom projects we hope to work with you again soon!
  • Review fromCory M

    Date: 06/10/2024

    1 star
    Poor quality control. Delayed claim processing and shipment of replacement product. Once delivered replacement product is also damaged and unusable. Construction project now has been delayed for over a month. No sense of urgency minor delay or concern from this company. Highly encourage to shop local or avoid this company!!

    Cabinets.com

    Date: 06/11/2024

    Hi Cory- We're sorry to hear about these issues with your order; our customer care team will be in touch shortly to help get your project back on track.

    Cory M

    Date: 06/13/2024

    ******** care has reached and attempting to address concerns.
  • Review fromStephanie B

    Date: 06/06/2024

    5 stars
    Worked wtih Jonna (Designer) and Tiffany * (Customer Service). We created our design in the tool on thier site, and Jonna brought the design to life and helped create our cart. The process was super easy. There was a slight miscommunication when ordering (frameless vs framed) and Tiffany from CS worked with us to refund the order and secure the discount we originally had for when the order was updated. I honestly can not thank Tiffany enough for all of the support she provided, and the amazing banter back and forth. Shes an amazing CS representative. Cant wait to update this when the cabinets are delivered! 10/10, 5 stars!




    Cabinets.com

    Date: 01/20/2025

    Hi *********- As we love to say (...and maybe a little too much!), teamwork makes the dream work! We're so happy to hear that you found our Create-A-Kitchen tool useful, and that ***** helped take your plans from design to reality. Thanks for the 5 star review, and please let us know if we can help with anything else. 
  • Review frommatthew h

    Date: 05/29/2024

    5 stars
    My experience with the company as a whole as been terrible. From the quality of products to the warranty program and lead times. However, I can not say this enough...... ***************************** is the savior for this company. She has gone above and beyond. ******'s knowledge of their products to creative solutions set her apart from the rest. ****** not only is knowledgeable but her professionalism, integrity, and her passion to help others makes her irreplaceable. You will never find a better person/employee. She is simply the best.

    Cabinets.com

    Date: 05/31/2024

    Hi Matthew- While we're concerned about the first two sentences of your review, we're happy to hear you've had a great experience with Brooke. Your descriptors are on point and we're proud to have her on the Cabinets.com team.Thank you for sharing, and we'll be in touch shortly.
  • Review fromchristine m

    Date: 05/20/2024

    5 stars
    *************************** is an amazing kitchen designer - I had a complicated kitchen layout and had given up hope getting a layout with a good flow - and ******* had a visition that transformed my kitchen. We do flips and this is the 3rd kitchen we are ordering from cabinets.com

    Cabinets.com

    Date: 05/31/2024

    Hi *********- We couldn't agree more... ******* is amazing! Thanks so much for sharing your Cabinets.com experience. We look forward to working with you again soon!
  • Review fromJon S

    Date: 05/14/2024

    5 stars
    First off, I would like to mention cabinet.com Mfr representative "*******************************" she was the best. I gave her measurements with cabinets. ****** came back with fresh ideas and suggestions that made for a fantastic outcome. I have already recommended ****** to several others and my contractor loved the quality and ease of the installation and will use ******/Cabinets.com for future installs. I highly recommend ******/cabinets.com

    Cabinets.com

    Date: 05/31/2024

    Thank you for your 5 star review! We're delighted to hear you had a great experience with our designer ******, and truly appreciate the recommendations. Thanks again!
  • Review fromCaitlin B

    Date: 05/13/2024

    5 stars
    My entire experience with Cabinets.com was ??????????. *********************** was the designer I worked with and I couldnt have been more satisfied. He was quick to respond to questions and plan adjustments, very knowledgeable, and so kind during the entire process. He made the process enjoyable. I never felt like a burden with the numerous questions and adjustments I needed to make. Needless to say, service was above par and exceeded my expectations! I feel the price I paid for the cabinets was fair and reasonable. I loved the numerous cabinet style and color choices. The website was user friendly. I have not received my cabinets yet but I have no doubt they will exceed my expectations. I highly recommend this company!

    Cabinets.com

    Date: 05/31/2024

    Hi *******- Thanks for sharing your Cabinets.com experience! We're thrilled to hear you enjoyed working with **** and loved our 600+ style & color options. Please be sure to send **** photos once your cabinets are delivered and installed... we'd love to see! 

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