Reviews
This profile includes reviews for CITY Furniture, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 909 Customer Reviews
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Review fromMadison S
Date: 08/01/2025
5 starsJeffrey and DJ were amazing! They came to pick up a damaged couch and replace it with the new one, and they were STILL in and out in less than 25 mins!! Both of them were so sweet and helpful and I would definitely recommend requesting them if you live in the Orlando area!!
CITY Furniture, Inc.
Date: 08/02/2025
Were thrilled that you were satisfied with our delivery services. Your feedback is appreciated, and we hope to be of help again soon!Review fromNalleliz N
Date: 07/31/2025
1 starIf I could give 0 stars I would. My family and I purchased a brand-new couch set from City Furniture expecting high-quality products and professional service. Unfortunately, we have had to replace our couch multiple times due to recurring quality issues. Each time the couch was delivered, it came with visible pressure marks, fabric lines, and, most concerning, glue stains on the surface. These are not minor cosmetic concernsthey impact the appearance, comfort, and integrity of the furniture. Despite repeated attempts to resolve this through City Furnitures customer service, the issues continue. A cleaning technician was sent to our home, but they dismissed our valid concerns and claimed there was nothing wrong, even though we showed clear visual evidence. This has caused us not only financial stress, but emotional frustration, as we trusted this company with a significant investment. My mother paid a considerable amount of money expecting professionalism and quality. Instead, weve experienced disappointment and poor treatment as customers. We are requesting either a full refund, a free upgrade to a higher-quality product with pre-inspection, or a professional re-cleaning and correction by a different technician. We are tired of receiving damaged products and not being taken seriously. If this cannot be resolved directly, we are prepared to escalate this issue publicly and pursue further consumer protection measures. We are asking the BBB to intervene on our behalf so that City Furniture will take accountability and finally provide the service and quality we deserve.CITY Furniture, Inc.
Date: 08/01/2025
We sincerely apologize for the ongoing issues with your couch and the frustration this has caused. We clearly missed the **** on delivering the quality and service you expected and deserve.
Our team is committed to helping you find a new sectional and will stay in close contact throughout the process to ensure everything goes smoothly. We truly value your business and appreciate the opportunity to make this right.Review fromDiane S
Date: 07/31/2025
5 starsCourteous, efficient delivery. We are very happy with the overall purchase.CITY Furniture, Inc.
Date: 08/01/2025
Thank you for your kind words! We're so glad to hear that youre happy with your purchase and had a smooth delivery experience. We appreciate your support and look forward to serving you again in the future!Review fromMario S
Date: 07/31/2025
5 stars***** and ****** the best delivery men I ever had , quick and very polite . I would recommend!!!!CITY Furniture, Inc.
Date: 08/01/2025
Thank you so much for your amazing feedback! We're thrilled to hear that ***** and ****** provided such quick and polite service. We'll be sure to recognize them for a job well done. Thank you for recommending us!Review fromLori ( for garrison dany) L
Date: 07/31/2025
5 starsExceptional delivery service from **** and ****** today... the ottoman is perfectCITY Furniture, Inc.
Date: 08/01/2025
Thank you for the great review! We're so glad to hear **** and ****** provided exceptional service and that youre loving your new ottoman. Well be sure to pass along your kind words to them!Review fromKaren M
Date: 07/31/2025
5 starsWe had our new sectional delivered. Jhonaton and ******** did a fantastic job of delivering and setting it up! We absolutely love the furniture and would highly recommend City Furniture to everyone. The store is amazing to walk through.CITY Furniture, Inc.
Date: 08/01/2025
Thank you so much for your wonderful review! We're thrilled to hear that Jhonaton and ******** provided fantastic service and that youre loving your new sectional. We truly appreciate your recommendation and are glad you enjoyed your in-store experience as well!Review fromRachael D
Date: 07/30/2025
5 stars*** and ******* were great! Very quick and easy. Thank you!CITY Furniture, Inc.
Date: 08/01/2025
Thank you so much for your kind words! We're thrilled to hear that *** and ******* provided you with a quick and easy experience.
We'll be sure to pass along your feedback to them it means a lot!Review fromCarolyn H
Date: 07/29/2025
5 starsThe loveseat is a beautiful teal, goes really nice with my living room. Quick setup from the delivery drivers. Very happy.CITY Furniture, Inc.
Date: 07/30/2025
Hi *******,
Thank you for your positive feedback! We take pride in providing you with excellent service and your feedback is incredibly valuable to us. We look forward to serving you again in the future!
Review fromRey C
Date: 07/26/2025
5 stars******************** were very kind and professional. They were very efficient in communicating time of arrival.CITY Furniture, Inc.
Date: 07/27/2025
Hi,
Thank you for your great feedback! We're so happy to hear that ********* and ******** provided kind, professional service and kept you well-informed about their arrival. Well be sure to pass along your kind words to them. Thanks for choosing City Furniture!
Review fromNicole W
Date: 07/25/2025
1 starDo not shop here (or any City Furniture for that matter) and if you insist you are going to, order online, not in the store. They have brought out 2 poor quality dressers now and I have taken 2 days off of work to be home. The "premium delivery" is a joke. The window they gave me was 12-3, at 2:45 I got a message that they would arrive in 10 mins, at 3:45 when they still had not arrived, I called customer service and was told they were not able to get ahold of the drives via call, text, or email so they weren't sure when they would arrive or if they would arrive. At 5, they finally showed up and were in and out in 5 mins (told me to leave the room while they set up and did not give me time to look over the piece or even open a drawer before they left (which I told customer service when the driver handed me the phone to confirm delivery and they told me to take my time because I had 24 hours to check it). What she didn't mention is, once they left, it was really too late to cancel the order and they do not do returns, only exchanges (or a measly $50 store credit) for the damaged item. So I took another day off for them to exchange it, and the next one is STILL not good quality, has paint chips, and makes noise because the drawers are not put together right (the track keeps clicking). So now I get to do an exchange AGAIN and take another day off because they refuse to just come get the awful piece. I will never shop there again.CITY Furniture, Inc.
Date: 07/26/2025
We apologize for any inconvenience and frustrations this has caused. We were unable to locate your account with the name and email address provided.
Please send us an email with your name, phone number, and invoice number and a team member will further look into this. Please email ****************************************************************.
Thank yo
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