Reviews
This profile includes reviews for CITY Furniture, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 905 Customer Reviews
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Review fromMadison S
Date: 08/01/2025
5 starsJeffrey and DJ were amazing! They came to pick up a damaged couch and replace it with the new one, and they were STILL in and out in less than 25 mins!! Both of them were so sweet and helpful and I would definitely recommend requesting them if you live in the Orlando area!!Review fromRachael D
Date: 07/30/2025
5 stars*** and ******* were great! Very quick and easy. Thank you!Review fromCarolyn H
Date: 07/29/2025
5 starsThe loveseat is a beautiful teal, goes really nice with my living room. Quick setup from the delivery drivers. Very happy.Review fromRey C
Date: 07/26/2025
5 stars******************** were very kind and professional. They were very efficient in communicating time of arrival.
CITY Furniture, Inc.
Date: 07/27/2025
Hi,
Thank you for your great feedback! We're so happy to hear that ********* and ******** provided kind, professional service and kept you well-informed about their arrival. Well be sure to pass along your kind words to them. Thanks for choosing City Furniture!
Review fromNicole W
Date: 07/25/2025
1 starDo not shop here (or any City Furniture for that matter) and if you insist you are going to, order online, not in the store. They have brought out 2 poor quality dressers now and I have taken 2 days off of work to be home. The "premium delivery" is a joke. The window they gave me was 12-3, at 2:45 I got a message that they would arrive in 10 mins, at 3:45 when they still had not arrived, I called customer service and was told they were not able to get ahold of the drives via call, text, or email so they weren't sure when they would arrive or if they would arrive. At 5, they finally showed up and were in and out in 5 mins (told me to leave the room while they set up and did not give me time to look over the piece or even open a drawer before they left (which I told customer service when the driver handed me the phone to confirm delivery and they told me to take my time because I had 24 hours to check it). What she didn't mention is, once they left, it was really too late to cancel the order and they do not do returns, only exchanges (or a measly $50 store credit) for the damaged item. So I took another day off for them to exchange it, and the next one is STILL not good quality, has paint chips, and makes noise because the drawers are not put together right (the track keeps clicking). So now I get to do an exchange AGAIN and take another day off because they refuse to just come get the awful piece. I will never shop there again.CITY Furniture, Inc.
Date: 07/26/2025
We apologize for any inconvenience and frustrations this has caused. We were unable to locate your account with the name and email address provided.
Please send us an email with your name, phone number, and invoice number and a team member will further look into this. Please email ****************************************************************.
Thank yoReview fromMary R
Date: 07/24/2025
5 starsSelecting a mattress was interesting and successful. The white glove delivery and set up was smooth. Thank you to ******** and ******** for the on-time delivery, professional unpacking of mattress and set up!CITY Furniture, Inc.
Date: 07/27/2025
Thank you so much for your kind words! We're glad to hear that your mattress selection process went well. Huge shoutout to ******** and ******** for delivering top-notch service with professionalism and care! We appreciate you choosing City Furniture and hope you enjoy many restful nights on your new mattress.Review fromChristie S
Date: 07/23/2025
5 starsI had a great experience with **** *******! my recent furniture delivery! Musa arrived right on time within the delivery window, and they were professional, courteous, and efficient. Musa handled the items with care, assembled everything quickly, and made sure to clean up all the packaging. The furniture arrived in perfect condition and matched exactly what I saw online. I appreciate the clear communication and tracking updates throughout the process. Highly recommend this service! GIVE HIM A RAISECITY Furniture, Inc.
Date: 07/24/2025
Thank you so much for your amazing feedback!
Were thrilled to hear that **** ******* provided such outstanding service during your delivery. Your kind words mean a lot, and well be sure to pass along the praise including the raise suggestion! ??Review fromMargaret L
Date: 07/23/2025
5 starsWonderful overall experience. The delivery team, ******** ****** and ******** ****, were fantastic. Very professional, careful and made sure the items were setup and installed properly.CITY Furniture, Inc.
Date: 07/24/2025
Thank you so much for your kind feedback!
Were thrilled to hear that you had a wonderful experience and that ******** ****** and ******** **** provided such professional and careful service. Well be sure to share your compliments with them and the rest of our team. If theres anything else we can assist you with, please dont hesitate to reach out!Review fromPaul J
Date: 07/22/2025
5 starsAgain, another delivery from City Furniture and everything was fine. The two delivery guys, **** and ******* were very professional,pleasant and careful handling and placing the furniture exactly where I ********* very pleased with all that were involved with my order. Thanks City!CITY Furniture, Inc.
Date: 07/23/2025
Hi ****,
Thank you so much for your continued support! Were thrilled to hear that **** and ******* provided such professional and pleasant service. It means a lot to know youre pleased with every step of your order. Well be sure to pass along your kind words to the team. Thanks again for choosing City Furniture
Review fromMeury D
Date: 07/21/2025
5 starsGreat delivery Team and sales person. Everything went smoothly. I love my new dining table set.CITY Furniture, Inc.
Date: 07/23/2025
Hi *****,
Thank you so much for your kind words! We're thrilled to hear that everything went smoothly and that you love your new dining table set. We're glad our sales and delivery team provided a great experienceit's what we strive for every day. We appreciate you choosing City Furniture and hope you enjoy your new space for years to come!
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