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Business Profile

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MC2 Data, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Privaterecords.net I was charged an unauthorized ***** for services that I didn't use. I signed up for a **** trial and canceled that same day and was still charged. I would like my money refunded . I tried calling and they were less than helpful

    Business Response

    Date: 12/13/2022

    Dear ****,

    Thank you for taking the time to contact us at privaterecords.  I'm sorry to hear about the confusion.

    Our records show that you registered on our website on 11/27/2022. You paid $1 to try our service for 5 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 12/2/2022. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    Your membership was NOT canceled until 12/10/2022 when you called our customer support. You were charged a standard monthly membership fee of $39.97 as you had agreed to at the time of registration. Your account is now cancelled, and will no longer be charged.

    A refund for $39.97 was initiated on 12/11/22 when a supervisor was available to review your account. Please contact your bank to confirm that the full amount was refunded at the time you requested.

    Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or open https://www.privaterecords.net/refund to contact our finance department. Thank you for your patience.

MC2 Data, LLC is NOT a BBB Accredited Business.

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