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Business Profile

Background Checks

MC2 Data, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Privaterecords.net I was charged an unauthorized ***** for services that I didn't use. I signed up for a **** trial and canceled that same day and was still charged. I would like my money refunded . I tried calling and they were less than helpful

    Business Response

    Date: 12/13/2022

    Dear ****,

    Thank you for taking the time to contact us at privaterecords.  I'm sorry to hear about the confusion.

    Our records show that you registered on our website on 11/27/2022. You paid $1 to try our service for 5 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 12/2/2022. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    Your membership was NOT canceled until 12/10/2022 when you called our customer support. You were charged a standard monthly membership fee of $39.97 as you had agreed to at the time of registration. Your account is now cancelled, and will no longer be charged.

    A refund for $39.97 was initiated on 12/11/22 when a supervisor was available to review your account. Please contact your bank to confirm that the full amount was refunded at the time you requested.

    Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or open https://www.privaterecords.net/refund to contact our finance department. Thank you for your patience.

  • Initial Complaint

    Date:06/02/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE AN ACCOUNT WITH PUBLIC RECORDS. TODAY THEY TOOK ***** OFF OF MY SSI CARD AND WHEN I CALLED I HAD TO DEAL WITH A RUDE REPRESENTATIVE. I WAS ASKING FOR A REFUND AND SHE SENDS ME A FORM THAT I'M NOT ABLE TO GET INTO. I EXPLAINED THAT THEIR SITE ISN'T WORKING FOR ME TO FILL OUT THE REFUND FORM. SHE HUNG UP ON ME. I CALLED BACK AND GOT ANOTHER REPRESENTATIVE AND SHE DID THE SAME STEPS AND IT STILLISN'T WORKING NOW I FEEL LIKE I'M BEING SCAMMED OUT OF MY MONEY. SHE TOLD ME TO CHECK BACK IN LIKE 10 MINUTES IN WHICH I DID AND IT STILL ISN'T WORKING. I WANT THIS ISSUE RESOLVED AS SOON AS POSSIBLE PLEASE BY HAVING A MANAGER CONTACT ME IF MY REFUND ISN'T RETURNED.

    Business Response

    Date: 06/06/2022

    Dear ****,

    I'm sorry to hear to hear of your confusing interaction. It appears you confused us "PrivateRecords.NET" with PublicRecords.com during the calls. You may want to contact PublicRecords.com if you have an issue with their site. In any case, you called us at PrivateRecords.NET and we were able to locate your account. As discussed during the call, your account was cancelled and refunded in full. Your bank may take up to 5 days to post the refund to your account.

    I also listened to our call recordings and did not detect any signs of rudeness or hangups. We take customer service issues very seriously. Please contact us if you'd like to review these recordings with our management.

  • Initial Complaint

    Date:05/18/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was buying a one-time purchase. They have been charging me $40 a month for a service I never used (except the once, when I thought I was making a one-time purchase). This has been going on for almost a year. I called them now and told them to refund me the money. They said they would refund this last month and send a form to register a complaint. I don't trust them to give the money back, so I am filing a BBB complaint. They have stolen $500 from me.

    Business Response

    Date: 05/20/2022

    Dear ******,

    I'm sorry to hear about the confusion. Our records show that you registered on our website on 8/6/2021. You paid $1 to try our service for 5 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 8/11/2021.

    This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    Your membership was NOT canceled until 5/15/2022 when you called our customer support that evening. You were charged a standard monthly membership fee of $39.97 as you had agreed to at the time of registration. A refund for $39.97 was initiated on 5/15/22 during the call, and the balance was refunded at 8am the next morning when a supervisor was available to review your account. Please contact your bank to confirm that the full amount was refunded at the time you requested.

MC2 Data, LLC is NOT a BBB Accredited Business.

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