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Business Profile

Background Checks

MC2 Data, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 18642693

    I am rejecting this response because:
    They are refusing to take responsibility for the fact that it's not my account it's a different email it's a different name it's a different phone number it is completely not mine it's not even one I made up and they charged my card with it and they are refusing to admit to that because when they took that out of my account I had room rent to pay that day and couldn't even do it I was out all day all night so they need to do something or I'll be taking it farther because they're still saying that I signed up and I did this and it's like a smart comment as well because I did not sign up for this when I signed up it was under ******************************* this is Arya somebody it's not my account
    Sincerely,

    ***************************

    Business Response

    Date: 12/29/2022

    Dear ********,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion.

    Our records show that you registered on our website on 12/10/22/2022. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 12/12/2022. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    Your membership was NOT canceled until 12/26/2022 when you called our customer support. You were charged a standard monthly membership fee of $39.97 as you had agreed to at the time of registration. Your account is now cancelled, and will no longer be charged.

    A refund for $39.97 has been credited to your account. Your bank may take 4-5 business days to process your credit. Please contact your bank to confirm that the full amount has been refunded.

    Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST. Thank you for your patience.

    Business Response

    Date: 01/05/2023

    Dear ********,

    You are correct. We are not responsible for the use of your credit card which you own and possess. Your credit card was refunded and the account in question canceled. If you believe your credit card has been stolen, or used fraudulently, please contact your bank. We will be happy to assist in any way we can.

  • Initial Complaint

    Date:12/13/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 18565241

    As a customer, from my own experience I know what I heard and how I was treated. I wouldnt go through these hurdles if the experience was pleasant. As a consumer of your service I was displeased with your service and had not used it after the trial period had ended. Your customer service representative didnt provide me with any solutions that wasnt more of a hassle for me as the customer. The agent notified me go to a specific web address and the number was that site said call this number for any questions and the agent said no they dont answer that number? I dont wish to listen to your recording because I have no faith in your business not have tampered with it. I know attitude when I hear it. You clearly dont want to resolve this for the customer. I do not wish to accept this companies resolution idea. 

    Sincerely,

    Hoa Thai

    Business Response

    Date: 12/19/2022

    Dear Hoa Thai,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion.Our records show that you registered on our website on 11/28/2022. You paid $1 to try our service for 5 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 12/03/2022. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.Your membership was NOT canceled until 12/12/2022 when you called our customer support. You were charged a standard monthly membership fee of $39.97 as you had agreed to at the time of registration. Your account is now cancelled, and will no longer be charged.A refund for $39.97 was credited to your account on 12/13/2022. Your bank may take 4-5 business days to process your credit. Please contact your bank to confirm that the full amount has been refunded.

    Customer support is of utmost importance to us. I was unable to detect any rudeness, hangups, or accent issues in our recordings. Please call our management if you'd like to review the recordings. We're always open to suggestions on ways to improve our service.Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST. Thank you for your patience.

    Business Response

    Date: 01/05/2023

    Dear ***,

    I tried sending you your call recordings, but your registered email address is invalid. Please provide a valid email address for us to forward the call recordings. I'm sure you'll agree our customer service reps were courteous and professional at all times. As mentioned in our previous reply, your account was closed and fully refunded.

  • Initial Complaint

    Date:12/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Privaterecords.net I was charged an unauthorized ***** for services that I didn't use. I signed up for a **** trial and canceled that same day and was still charged. I would like my money refunded . I tried calling and they were less than helpful

    Business Response

    Date: 12/13/2022

    Dear ****,

    Thank you for taking the time to contact us at privaterecords.  I'm sorry to hear about the confusion.

    Our records show that you registered on our website on 11/27/2022. You paid $1 to try our service for 5 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 12/2/2022. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    Your membership was NOT canceled until 12/10/2022 when you called our customer support. You were charged a standard monthly membership fee of $39.97 as you had agreed to at the time of registration. Your account is now cancelled, and will no longer be charged.

    A refund for $39.97 was initiated on 12/11/22 when a supervisor was available to review your account. Please contact your bank to confirm that the full amount was refunded at the time you requested.

    Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or open https://www.privaterecords.net/refund to contact our finance department. Thank you for your patience.

MC2 Data, LLC is NOT a BBB Accredited Business.

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