Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 5 day free trial and canceled 2 days later. They took ***** out of my account anyways. I called and was told that they would send out an email to fill out to dispute the charge. No email ever received. I want my money back along with the ***** overdraft fee it caused me. Unacceptable!!!! I will pursue this further if I am not refunded both amounts.

• Initial Complaint

  Date:10/23/2024

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company leaked my information and then disappeared so I can't find their ***** to sue them. Any ideas for how to find the details I need to make them pay!

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, I was charged for $39.97 for the site when I initially started the trial on May 9th but was not charged that high of a fee and have been trying to cancel it since then. I guess I thought I cancelled it before, but it was just suddenly out of the blue, and even tried contacting support but did not get an answer. My trial was not extended by choice, and not only would I like to cancel my membership, but I would also like a refund for what I was charged when I've had no intentions of furthering my account's activity, nor did I realize I would be locked into it this way.

  Business Response

  Date: 07/01/2024

  Dear *******,
  
  Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 05/09/2024. You paid $1 to try our service for 5 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 05/14/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.
  
  After logging in to our site from your computer at IP address: 75.181.252.91, you performed 5 searches . Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.
  
  Since your membership was NOT canceled, you were charged a standard monthly membership fee of $39.97 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged.
  
  Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact our customer support any day between 8am - 11pm EST.

  Customer Answer

  Date: 07/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before the date of February 26th, 2024, I had opened a membership in the form of a free trial with this business. As stated, when the trial ended, I would be charged $39.97. Naturally, when the trial ended before the date given above, I was charged the fee not long after. As every other business and trial anyone ever opened and accidentally not cancelled within time, I immediately reached out to the business and asked for a refund with the reason being I had intended to cancel, but hadn't within the 7 week trial.The first time I emailed, I was given an unorthodox means of obtaining my refund, as I had to find a way to print a form, fill it out, and hand mail it to the address on their website.First of all, I haven't owned a printer in over 20 years, it's just not a common necessity anymore. I asked if I could email them, but I was denied and they passively restated I needed to "go to their Refund Application on their website" and print/mail the form as per their process. I then asked if I could call any phone number, and I was again denied in a rude dismissive manner.Then finally months later, I called the refund number after googling their business and the same person spoke to me in the same manner, and I was finally shook enough to try something else. I researched the number and called a number for the business and not the customer service refund number, and I was told that "an employee had already told me the information". So at this point, I had been prepared to attempt and find a way to pursue a refund with their process, and I went to their website after finding the email from February and it didn't work. So I asked the employe from the other number if they could help and give me the information I needed, but they ALSO were very passively aggressive and rude... I have never ran into such HORRIBLE customer service, EVER. I am literally amazed, I have never seen this level of intricate difficulty obtaining a refund, that it feels like a scam!

  Business Response

  Date: 04/16/2024

  Dear *******,
  
  Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 01/19/2024 under the email address ******************* from . You paid $1 to try our service for 5 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 01/24/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.
  
  After logging in to our site from your mobile phone with IP address: 72.48.71.114, you performed four searches and etended your account until 02/23/2024 when you called our customer service. Our service logs do not show any downtime during your membership. Your account was cancelled as you requested and you were referred for a courtesy refund, even though you had extended your account for almost a month past the trial epiration date. We provided multiple options for requesting a refund, even if you did not have a printer. I listened to your recordings and did not detect any dissatisfaction as you thanked our represenative for her asistance. My apologies if there was a mis-communication. Hopefully, this jogs your memory. Please check your phone records to confirm.
  
  Since your membership was NOT canceled until 02/23/2024, almost one month past your membership due date of by 01/24/2024, you were charged a standard monthly membership fee of $39.97 as you had agreed to at the time of registration. Your account was cancelled and has been fully refunded as you requested. You will no longer be charged.
  
  Please contact your bank to confirm that the full amount has been refunded. Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST.
  

  Customer Answer

  Date: 04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Also, I have noticed that this company is forcing people to send in their unnecessary personal information to obtain a refund and am notating this on the complaint's resolution.
  
  Sincerely,
  
  **** Witty

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/11/2024 I noticed a website that promotes or implies that an individual's social security number can be found online. See the attached screenshot.Now, I know "Search for a SSN" may be possible online. But this website implies that a "lookup" of a specific individual will return a social security number. This "advertises" and undermines the **** that a business entity may NOT divulge, even if they have it; an individual's social security number. That is private, not public information. What I am asking is that this company remove the wording "Social Security Number Lookup" in big letters on the landing page when using a cellphone. Yes, they explain further in smaller lettering that the search is public records. But I believe they message the business is conveying by having this larger wording as the headline on the site page; where an individual's first and last name are entered, is that the search will return an individual's SSN.Thank you

  Business Response

  Date: 03/20/2024

  Dear ****,
  
  Thank you for taking the time to notify us regarding our website. We have reviewed your request and removed the requested wording to avoid any possible confusion. As one of the top providers of public records, we're always appreciative of comments that help us improve our website for our customers.

  Customer Answer

  Date: 03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company has published my information on the internet and has refused to remove it even after being served with a formal letter to do so! i want my information removed from there databases now!

  Business Response

  Date: 02/15/2024

  Dear *******,
  
  We comply with all state privacy laws, including any that require the right to remove data. Please review your state privacy laws to confirm your rights. Our Privacy Policy describes our compliance in detail. You may find it at the bottom of our website. If you wish to remove your data, please visit the "Do Not Sell or Share my Personal Info" link also located at the bottom of our website. If you need assistance, please call our customer support team at the phone number listed on our contact page, 8am - 11pm EST 7 days a week.

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21290314
  
  I am rejecting this response because: remove my info
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/20/2024

  *******,
  
  As mentioned in our previous response we are happy to assist in the removal of your information from our database. If you are unable to call our customer support team, please send information to identify you. As you may have noticed, there are 5 *************************** with ************ addresses in our database. Two of them have the same middle initial. Please provide your full middle name and/or age for us to identify your record. If you do not want this information published in this BBB record, please call us as mentioned in our original response, or email us from our website Contact page.

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21290314
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called and emailed this organization numerous times asking them to remove all information related to my phone number ************. This has been going on for months. I spoke with someone today who said they would call me back. They did not. When you ****** my phone number, search people free shows my former rental unit of 907 18th ******************. If you then click into results is re-directs to ***********.com and privaterecords.net. *********** has removed information. Privaterecords.net appears to show a record for me albeit I have never lived in the bronx. *********** or ***************. As I do not want to give this organization my credit card information I am unable to see what data they have. This business should be shutdown. Under ********** privacy rules, they are obliged to take down my information. They are putting people at risk disclosing personal information such as addresses. I don't live there any longer and I want the information removed immediately. Please. Thank you.

  Business Response

  Date: 12/28/2023

  Dear ******,
  
  Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 12/16/2023. On 12/17/2023, you emailed us to cancel your membership and remove your data and credit card information. Your request was performed immediately and a confirmation email sent to you.
  
  As is often the case, affiliate sites such as the one your forwarded, may take a few days to recognize any changes. Your browser cache may also add to the delay. Once we confirmed your data no longer visible on the affiliate site, we called you on 12/22/2023 at 1:**** ET. No one was available to answer, so we left you a voicemail requesting that you clear your browser cache and confirm that your data had been removed from the afiliate site.
  
  Hopefully this resolves all outstanding issues. If you still have questions please call our customer support any day between 8am - 11pm EST.

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Private Records has charged my account twice for **********/3/23 and 11/29/23). I did not approve these charges and never received a confirmation regarding this "membership". I checked my email to see if there was any correspondence or receipt and found nothing. I was charged $79.94 and received nothing in return. **************** was rude and unhelpful in regard to my concerns. This is fraudulent and I will file a complaint with my AG and Senator.

  Business Response

  Date: 12/13/2023

  Dear *******,
  
  Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 10/25/2023. You paid $1 to try our service for 5 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 10/30/2023. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms. Email is often mistakenly directed to the **** folder, so please check there for our email dated 10/25/2023.
  
  Our records show you used our service on 10/25/2023 and 10/26/2023 to perform 6 searches and save 5 reports. Since your membership was NOT canceled, you were charged a standard monthly membership fee of $39.97 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after you called us on 12/06/2023. You will no longer be charged. Please contact your bank to confirm that the full amount has been refunded. Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST.

• Initial Complaint

  Date:12/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is not my account it's not my name it's not my email it's not my phone number nothing they took $39.97 out of my account and when you call them they are acting like that they don't know what's going on they don't know what I'm talking about they going to send me a form to fill out to mail in but they didn't have no problem taking the money off of my card

  Business Response

  Date: 12/29/2022

  Dear ********,
  
  Thank you for taking the time to contact us. I'm sorry to hear about the confusion.
  
  Our records show that you registered on our website on 12/10/22/2022. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 12/12/2022. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.
  
  Your membership was NOT canceled until 12/26/2022 when you called our customer support. You were charged a standard monthly membership fee of $39.97 as you had agreed to at the time of registration. Your account is now cancelled, and will no longer be charged.
  
  A refund for $39.97 has been credited to your account. Your bank may take 4-5 business days to process your credit. Please contact your bank to confirm that the full amount has been refunded.
  
  Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST. Thank you for your patience.
  

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18642693
  
  I am rejecting this response because:
  They are refusing to take responsibility for the fact that it's not my account it's a different email it's a different name it's a different phone number it is completely not mine it's not even one I made up and they charged my card with it and they are refusing to admit to that because when they took that out of my account I had room rent to pay that day and couldn't even do it I was out all day all night so they need to do something or I'll be taking it farther because they're still saying that I signed up and I did this and it's like a smart comment as well because I did not sign up for this when I signed up it was under ******************************* this is Arya somebody it's not my account
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/05/2023

  Dear ********,
  
  You are correct. We are not responsible for the use of your credit card which you own and possess. Your credit card was refunded and the account in question canceled. If you believe your credit card has been stolen, or used fraudulently, please contact your bank. We will be happy to assist in any way we can.

• Initial Complaint

  Date:12/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i tried a trial of this company's services for personal use. after a few days I felt the services was very basic and was able to be attained quite easy with just ******* I blocked my card from getting charged until i was able to call and cancel. They somehow still processed that payjment so i called in. I was greeted by a ************** woman that had an attitude from the beginning. She basically called me a liar then told me in or der for me to get a refund i would have to follow whats on the website. So i called the phone number on the website and someone picked up which was another ************** woman with the same bad attitude. im deadly frustrated at this time and just wanted to speak to customer service but she said that phone number doesnt work and then i advised her that i just called that number in which she jusdt hung up on me. Very unprofessional, lacking English speaking skills and did not want to accomodate anything for me as a customer.

  Business Response

  Date: 12/19/2022

  Dear Hoa Thai,
  
  Thank you for taking the time to contact us. I'm sorry to hear about the confusion.Our records show that you registered on our website on 11/28/2022. You paid $1 to try our service for 5 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 12/03/2022. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.Your membership was NOT canceled until 12/12/2022 when you called our customer support. You were charged a standard monthly membership fee of $39.97 as you had agreed to at the time of registration. Your account is now cancelled, and will no longer be charged.A refund for $39.97 was credited to your account on 12/13/2022. Your bank may take 4-5 business days to process your credit. Please contact your bank to confirm that the full amount has been refunded.
  
  Customer support is of utmost importance to us. I was unable to detect any rudeness, hangups, or accent issues in our recordings. Please call our management if you'd like to review the recordings. We're always open to suggestions on ways to improve our service.Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST. Thank you for your patience.

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18565241
  
  As a customer, from my own experience I know what I heard and how I was treated. I wouldnt go through these hurdles if the experience was pleasant. As a consumer of your service I was displeased with your service and had not used it after the trial period had ended. Your customer service representative didnt provide me with any solutions that wasnt more of a hassle for me as the customer. The agent notified me go to a specific web address and the number was that site said call this number for any questions and the agent said no they dont answer that number? I dont wish to listen to your recording because I have no faith in your business not have tampered with it. I know attitude when I hear it. You clearly dont want to resolve this for the customer. I do not wish to accept this companies resolution idea. 
  
  Sincerely,
  
  Hoa Thai

  Business Response

  Date: 01/05/2023

  Dear ***,
  
  I tried sending you your call recordings, but your registered email address is invalid. Please provide a valid email address for us to forward the call recordings. I'm sure you'll agree our customer service reps were courteous and professional at all times. As mentioned in our previous reply, your account was closed and fully refunded.