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Business Profile

Background Checks

MC2 Data, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company leaked my BANK CARDS NUMBERS to the DARK WEB.I checked the report and it was leaked and also this company NEVER NOTIFIED ME about any of this or the SETTLEMENT for consumers affected!I do have a report of my older bank card being exposed/leaked to the dark web and ALSO the CURRENT BANK CARD I WAS USING up till a few days ago that WAS ALSO LEAKED ON THE DARK WEB.The report only displays the last 4 digits for security but THIS COMPANY EXPOSED MY 2 FULL BANK CARDS NUMBERS!

  • Initial Complaint

    Date:07/13/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company exposed 2 of MY BANK CARD and my email.I found out when GOGGLE let me know about it since I am subscribed on ****** to notifying me of Information leaked on the dark web.

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a 5 day free trial and canceled 2 days later. They took ***** out of my account anyways. I called and was told that they would send out an email to fill out to dispute the charge. No email ever received. I want my money back along with the ***** overdraft fee it caused me. Unacceptable!!!! I will pursue this further if I am not refunded both amounts.

  • Initial Complaint

    Date:10/23/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company leaked my information and then disappeared so I can't find their ***** to sue them. Any ideas for how to find the details I need to make them pay!

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Business Response

    Date: 07/01/2024

    Dear *******,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 05/09/2024. You paid $1 to try our service for 5 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 05/14/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    After logging in to our site from your computer at IP address: 75.181.252.91, you performed 5 searches . Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.

    Since your membership was NOT canceled, you were charged a standard monthly membership fee of $39.97 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged.

    Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Also, I have noticed that this company is forcing people to send in their unnecessary personal information to obtain a refund and am notating this on the complaint's resolution.

    Sincerely,

    **** Witty

    if I could call any phone number, and I was again denied in a rude dismissive manner.Then finally months later, I called the refund number after googling their business and the same person spoke to me in the same manner, and I was finally shook enough to try something else. I researched the number and called a number for the business and not the customer service refund number, and I was told that "an employee had already told me the information". So at this point, I had been prepared to attempt and find a way to pursue a refund with their process, and I went to their website after finding the email from February and it didn't work. So I asked the employe from the other number if they could help and give me the information I needed, but they ALSO were very passively aggressive and rude... I have never ran into such HORRIBLE customer service, EVER. I am literally amazed, I have never seen this level of intricate difficulty obtaining a refund, that it feels like a scam!

    Business Response

    Date: 04/16/2024

    Dear *******,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 01/19/2024 under the email address ******************* from . You paid $1 to try our service for 5 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 01/24/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    After logging in to our site from your mobile phone with IP address: 72.48.71.114, you performed four searches and etended your account until 02/23/2024 when you called our customer service. Our service logs do not show any downtime during your membership. Your account was cancelled as you requested and you were referred for a courtesy refund, even though you had extended your account for almost a month past the trial epiration date. We provided multiple options for requesting a refund, even if you did not have a printer. I listened to your recordings and did not detect any dissatisfaction as you thanked our represenative for her asistance. My apologies if there was a mis-communication. Hopefully, this jogs your memory. Please check your phone records to confirm.

    Since your membership was NOT canceled until 02/23/2024, almost one month past your membership due date of by 01/24/2024, you were charged a standard monthly membership fee of $39.97 as you had agreed to at the time of registration. Your account was cancelled and has been fully refunded as you requested. You will no longer be charged.

    Please contact your bank to confirm that the full amount has been refunded. Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:03/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Business Response

    Date: 03/20/2024

    Dear ****,

    Thank you for taking the time to notify us regarding our website. We have reviewed your request and removed the requested wording to avoid any possible confusion. As one of the top providers of public records, we're always appreciative of comments that help us improve our website for our customers.

  • Initial Complaint

    Date:02/13/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21290314

    I am rejecting this response because: remove my info

    Sincerely,

    *************************

    Business Response

    Date: 02/15/2024

    Dear *******,

    We comply with all state privacy laws, including any that require the right to remove data. Please review your state privacy laws to confirm your rights. Our Privacy Policy describes our compliance in detail. You may find it at the bottom of our website. If you wish to remove your data, please visit the "Do Not Sell or Share my Personal Info" link also located at the bottom of our website. If you need assistance, please call our customer support team at the phone number listed on our contact page, 8am - 11pm EST 7 days a week.

    Business Response

    Date: 02/20/2024

    *******,

    As mentioned in our previous response we are happy to assist in the removal of your information from our database. If you are unable to call our customer support team, please send information to identify you. As you may have noticed, there are 5 *************************** with ************ addresses in our database. Two of them have the same middle initial. Please provide your full middle name and/or age for us to identify your record. If you do not want this information published in this BBB record, please call us as mentioned in our original response, or email us from our website Contact page.

    Customer Answer

    Date: 02/22/2024

     
    Complaint: 21290314

    I am rejecting this response because:

    Sincerely,

    *****************************

  • Initial Complaint

    Date:12/12/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called and emailed this organization numerous times asking them to remove all information related to my phone number ************. This has been going on for months. I spoke with someone today who said they would call me back. They did not. When you ****** my phone number, search people free shows my former rental unit of 907 18th ******************. If you then click into results is re-directs to ***********.com and privaterecords.net. *********** has removed information. Privaterecords.net appears to show a record for me albeit I have never lived in the bronx. *********** or ***************. As I do not want to give this organization my credit card information I am unable to see what data they have. This business should be shutdown. Under ********** privacy rules, they are obliged to take down my information. They are putting people at risk disclosing personal information such as addresses. I don't live there any longer and I want the information removed immediately. Please. Thank you.

    Business Response

    Date: 12/28/2023

    Dear ******,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 12/16/2023. On 12/17/2023, you emailed us to cancel your membership and remove your data and credit card information. Your request was performed immediately and a confirmation email sent to you.

    As is often the case, affiliate sites such as the one your forwarded, may take a few days to recognize any changes. Your browser cache may also add to the delay. Once we confirmed your data no longer visible on the affiliate site, we called you on 12/22/2023 at 1:**** ET. No one was available to answer, so we left you a voicemail requesting that you clear your browser cache and confirm that your data had been removed from the afiliate site.

    Hopefully this resolves all outstanding issues. If you still have questions please call our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:12/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Private Records has charged my account twice for **********/3/23 and 11/29/23). I did not approve these charges and never received a confirmation regarding this "membership". I checked my email to see if there was any correspondence or receipt and found nothing. I was charged $79.94 and received nothing in return. **************** was rude and unhelpful in regard to my concerns. This is fraudulent and I will file a complaint with my AG and Senator.

    Business Response

    Date: 12/13/2023

    Dear *******,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 10/25/2023. You paid $1 to try our service for 5 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 10/30/2023. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms. Email is often mistakenly directed to the **** folder, so please check there for our email dated 10/25/2023.

    Our records show you used our service on 10/25/2023 and 10/26/2023 to perform 6 searches and save 5 reports. Since your membership was NOT canceled, you were charged a standard monthly membership fee of $39.97 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after you called us on 12/06/2023. You will no longer be charged. Please contact your bank to confirm that the full amount has been refunded. Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST.

MC2 Data, LLC is NOT a BBB Accredited Business.

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