Complaints
Customer Complaints Summary
- 85 total complaints in the last 3 years.
- 23 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3/3/24 I received a call and they have my social and bank information. I realize it was a scam and I hung the phone up. The company called me back several times after and I did not answer.
Business Response
Date: 03/18/2024
After further investigation it seems like the client filled out a form for a free consultation on 03/04/2024. They then were chatting with one of our agents and asked for a call right away. Our agent called the client that same day and the line dropped, therefore our agent sent out a text and put a follow-up for the next day. The following day our agent did follow up due to the fact that in the previous call the client said they were interested which is why we have some of his personal information. This information is needed in order to enroll in any program. At no time did the client ask for us to stop all communication. In regards to the claim that we are a scam we do understand that is hard these days however the client could go on any review site ( ******* Trustpilot etc) and see the thousands of positive reviews from all the people we have helped. In the meantime we have placed the client on our *** list therefore they will not receive any further communication from us. In the future we would recommend that instead of hanging up during enrollment to just let the agent know that you are no longer interested and to place you on the *** list.Initial Complaint
Date:03/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received 2 calls from this business from 2 different numbers. One of the calls left a voicemail about an application that I never completed, nor reached out to anyone about debts. I dont want any further phone calls or contact from this business. Im concerned that they are claiming an application was filed with them when it wasnt. I want whatever application they claim to have destroyed and never contacted by them again.Business Response
Date: 03/18/2024
After a complete investigation it looks like someone filled out our online form on 03/02/2024. To ensure that no further contact is made I have added your information to our DNC list. Please let us know if there is anything else we can do for you.Initial Complaint
Date:02/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I checked out the website and filled out a questionnaire hoping to get some ideas, not be contacted multiple times a day. I went and looked on the website, there is no unsubscribe or ability to change contact preferences.Business Response
Date: 03/18/2024
After a complete investigation it does look like the client filled out our online form. In order to do so the client clicked on " Get your free consultation" or "apply now". Both of these lead to use contacting the client in order to set up the free consultation. On our website the is all the information needed to unsubscribe under "policies" or you can always tell the agent that calls you to place your information on the *** list. I have gone ahead and done that for you therefore you will not receive any further contact from us. Have a great day!Customer Answer
Date: 03/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:02/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps calling me from multiple different numbers and harrasing me. I have never reached out to them yet they won't stop calling me.Business Response
Date: 02/21/2024
We have completed a complete investigation and it looks like the client filled out a form on 02/18/2024. We have placed the client on our DNC list and no further contact will be madeInitial Complaint
Date:02/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting repeated calls from "*****" from Turbo Debt referring to non-existent business with them. Sometimes they leave multiple voicemails per day. I have no business relationship with this company and want them to stop harassing me. This is probably a scam and I don't know if Turbo Debt is even a legitimate business. If it is, they need to stop employing shady business practices. I want them to stop contacting me in any form. Hopefully, they can be fined for harassing people.Business Response
Date: 02/21/2024
After a complete investigation it looks like the client filled out a form on 01/07/2024. I have placed the client on our DNC list therefore no further contact will be madeCustomer Answer
Date: 02/21/2024
I absolutely did not complete or submit any forms to this company. I do not accept that explanation. Even if it was true, that does not justify repeated robocalls. If they actually follow through and cease calling me, that would be wonderful, but I wouldnt be surprised if they are harassing many other people.Customer Answer
Date: 02/22/2024
Complaint: 21291758
I am rejecting this response because:I absolutely did not complete or submit any forms to this company. I do not accept that explanation. Even if it was true, that does not justify repeated robocalls. If they actually follow through and cease calling me, that would be wonderful, but I wouldnt be surprised if they are harassing many other people.
Sincerely,
Free *****Business Response
Date: 02/27/2024
I have checked again and since you were placed on the *** list no contact has been attemptedCustomer Answer
Date: 02/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I have not received any further calls since lodging the complaint.
Sincerely,
Free *****Initial Complaint
Date:02/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: February 09th. **** After I have read the reviews and customers feedback and the consumer write comments about this company Im shocked and speechless how can the business bureau allow this company they running this scam to people thats outrageous and deplorable and thanks God that I didnt sign up with them hallelujah??They keep calling me nonstop and I hang up on them left and right this company they are very desperate looking for clients to scam &lies about what they really doing not be honest to the consumer!! There are so many scam out there!! Just be careful and be very vigilant of all times!!Business Response
Date: 02/12/2024
After further investigation it looks like the client placed a request on 02/07 and we did reach out to see if we could assist them. On 02/09 we received the *** request and the client has not received any further contact since that time.Initial Complaint
Date:02/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps calling many many times a day from multiple different phone numbers. Completely looks like a scam, and when I ask to remove me from their call list they dont.Business Response
Date: 02/12/2024
After further investigation it looks like the client made an appointment with us for 02/08 and did not answer the call. We do have different departments therefore they may have gotten a call from our reschedule department as well. I have placed the client on the *** listInitial Complaint
Date:02/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company continues to contact me through numerous spoofed numbers though I have repeatedly declined, blocked, even told them on their recorded lines to stop calling me. Yet daily I get several calls. I want them to stop harassing me with their unwanted services.Business Response
Date: 02/05/2024
We have placed this number on our DNC list, no further contact will be madeCustomer Answer
Date: 02/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving so many calls and messages. I would like to be taken off the list. No more phone calls from this company.Business Response
Date: 02/05/2024
We have placed you on our DNC list, therefore you will not receive any further communicationInitial Complaint
Date:01/31/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving constant unsolicited calls from this company! Constantly leaving messages about my Application! I have no plans to ever fill out an application. I want this harassment to stop!Business Response
Date: 02/05/2024
It looks like there was a form filled out on 1/17 for this client, we have placed them on the *** list.Customer Answer
Date: 02/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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