Complaints

This profile includes complaints for Dependable Movers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dependable Movers LLC

  7858 SW Jack James Dr BLD 1A Stuart, FL 34997-7233

• 

  Dependable Movers LLC

  7202 S US Highway 1 Port Saint Lucie, FL 34952-1415

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/19/26 booked movers for a move on 10/31/26 from REMOVEDto REMOVED. Put $650 (1/2 payment) on my personal Indigo 32% interest credit card. Was told if I called back before 10/22/26 I could cancel for whatever reason and get a full refund. 9/6/26 decided to not move and called up cancel. Talked to same guy three times in 1 week to make sure my refund was coming because he seemed angry that I canceled. 5 to 10 business days you'll see refund. Called again 9/19/26 get run around about a check being mailed, finance for only on two times a month, just call your credit card company and ask for a charge back...b.s. and more b.s. Reported to credit card company and they're just cREMOVEDgoing to cancel them as soon as this is refunded... meantime 9/22/26 STILL NO REFUND NOT INTEREST IS STILL BUILDING UP ON MY CREDIT CARD! THESE PEOPLE ARE SCAMMERS!! They are refusing to refund me!!

  Customer Answer

  Date: 10/23/2026

  I did send this business a certified 10 day demand notice and they never signed the return receipt. I've seen so many people online that are being robbed by this company hopefully someone sues them.  I was able to get my money back from my credit card company. This business should be shut down for good. 

• Initial Complaint

  Date:08/20/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an interstate moving service with Dependable Movers (Job No. DD8492327) on July 10, 2026, and paid a $700 deposit by ACH. The signed agreement states that if I cancel in writing within 72 hours of the original electronic signature, the deposit is refundable subject to a 5% cancellation fee. I submitted my cancellation within the required period and therefore expect a refund of $REMOVEDhas now been more than one month since I requested the refund. I have repeatedly contacted the company by phone and email and have consistently been told that the refund is still processing. However, I have never been provided with a definite refund date, ACH trace number, transaction confirmation, or other evidence that the refund has actually been issued.After several follow-ups, customer service told me that an escalation ticket had been submitted. I agreed to allow additional time, but received no meaningful update. I subsequently sent a final written notice requesting a clear status and resolution, but the issue remained REMOVED, August 20, I called again and was once again told only that the refund is still processing, with no specific date or other concrete information provided.I have made repeated good-faith efforts to resolve this directly and have allowed more than a reasonable amount of time. I am requesting that Dependable Movers promptly issue the contractual $665 refund and provide written confirmation once it has been processed.

  Business Response

  Date: 09/08/2026

  Dear BBB Representative,
  We are responding to the complaint submitted by REMOVEDregarding the refund of the $700 deposit associated with Job No. DD8492327.
  We would like to clarify the cancellation requirements contained in the signed reservation agreement. The cancellation policy specifically states that a cancellation request must be submitted in writing by email to REMOVEDno later than REMOVEDorder for the deposit to be eligible for a refund, subject to the applicable cancellation fee.
  Our records show that the agreement was electronically signed on July 10, 2026. Therefore, any cancellation request under the 72-hour provision was required to be submitted in writing to REMOVEDwithin the applicable 72-hour period.
  While our records indicate that a telephone call was received on July 13, 2026, we have no record of receiving the required written cancellation email at REMOVEDwithin the 72-hour cancellation window. A telephone call does not satisfy the agreement's specific requirement that the cancellation request be submitted in writing by email to the designated address.
  Accordingly, based on the terms of the signed agreement and the records available to us, we cannot substantiate the customer's assertion that a qualifying written cancellation request was submitted within the required timeframe. The contractual requirement was not simply to communicate an intent to cancel; it specifically required the cancellation to be in writing and sent to the designated email address within 72 hours of the electronic signature.
  We understand REMOVEDposition regarding the requested $665 refund. However, Dependable Movers must administer the cancellation policy according to the terms that were reviewed, electronically signed, and agreed to at the time of reservation.
  If REMOVEDhas documentation demonstrating that a written cancellation request was sent to REMOVEDwithin the required 72-hour period, we are willing to review that documentation and determine whether it satisfies the cancellation provision of the agreement.
  Based on the information currently available in our records, however, the only documented contact received within the relevant timeframe was the telephone call on July 13, 2026, and no qualifying cancellation email was received at the designated address.
  We respectfully request that the BBB consider the specific written-cancellation requirement contained in the signed agreement and the distinction between the documented telephone contact and the required written email cancellation when evaluating this complaint.
  Sincerely,
  Dependable Movers
  

  Customer Answer

  Date: 09/08/2026

   
  Complaint: 25184093
  
  I am rejecting this response because:

  In the attached document I submitted initially, there are clearly email records of the cancellation request on July 10th. Therefore the response is invalid.

  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:08/10/2026

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18, 2026, I booked an interstate household move through Dependable Movers LLC, Job #DD8492615, from REMOVEDto Florida. On July 22, I paid $720.00 by REMOVEDI repeatedly communicated that I needed my storage location picked up first, my residence second, and my belongings delivered as soon as possible. Dependable Movers booked the move, but Seal Pack Movers later identified itself as the carrier. Pickup was scheduled for August 6, but the truck arrived August 7. The truck that arrived was marked Across REMOVED, USDOT REMOVED/ MC 1722494.Before pickup, I specifically asked about delivery timing and was told the drop-off timing would be known when the movers arrived and loaded. When the truck arrived, however, I was told there would be no immediate delivery and that my belongings would instead go to a central location, with delivery potentially taking 221 business days.This was materially different from my understanding of the service I had arranged. Because of this, my mother refused to allow the belongings to be loaded and the truck was turned away.I am requesting a written explanation of the roles of Dependable Movers, Seal Pack Movers, and Across REMOVED, a complete accounting of my transaction, and resolution of the $720 payment. The $720 REMOVEDcharge is currently being disputed with REMOVED.

  Business Response

  Date: 09/08/2026

  Dear BBB Representative,
  We are responding to the complaint submitted by Mr. REMOVEDregarding his request for a refund.
  At the time of the initial reservation, Mr. REMOVEDcompleted the electronic signature process and agreed to the reservation terms and conditions, including the cancellation policy. The signed agreement clearly provides a three-day cancellation window following the date of e-signature. A cancellation request made within that specified period would have been eligible for consideration in accordance with the agreed-upon terms.
  After the three-day cancellation period expired, the reservation became subject to the remaining terms and conditions that Mr. REMOVEDhad acknowledged and accepted at the time of booking. Accordingly, we are unable to provide a refund outside of the cancellation provisions agreed to in the signed reservation agreement.
  Additionally, the terms and conditions expressly address circumstances in which a customer is turned away upon arrival. The agreement states that if a customer is denied admission or turned away upon arrival due to circumstances covered by the terms, no reimbursement or refund will be provided. This provision was disclosed as part of the reservation agreement and was electronically signed and accepted during the initial reservation process.
  We understand that Mr. REMOVEDmay be dissatisfied with the outcome; however, our company is obligated to apply the same terms and conditions that were presented to and accepted by the customer at the time of reservation. Based on the applicable cancellation period and the terms governing admission and reimbursement, we do not believe a refund is warranted in this matter.
  We respectfully request that the BBB consider the signed agreement and applicable terms and conditions when reviewing this complaint.
  Sincerely,
  Dependable Movers 

  Customer Answer

  Date: 09/08/2026

   
  Complaint: 25145032
  
  I am not satisfied with the business's response.
  Dependable Movers' response does not address the actual basis of my complaint. This was not a situation where I simply changed my mind and attempted to cancel outside of the three-day cancellation period.
  Before booking, I was specifically told that Dependable Movers was not a broker and owned the trucks used for its moves. This representation was important to my decision to hire the company. I was also promised pickup between August 4 and August 5, 2026, told that I could pay by credit card, and assured that my price would not change unless I used additional cubic footage, which I was told would be charged at $4.25 per additional cubic foot.
  Despite those representations, Dependable Movers did not provide a truck during the promised August 45 pickup window. A truck was finally sent on Friday, and I discovered that the company arriving to perform the move was a third-party carrier, contrary to what I had been told when booking.
  We specifically asked about same-day delivery because of the delayed pickup. The third-party carrier informed us that they do not provide same-day delivery. Instead, we were told our belongings would be picked up, transported to a central location, and then delivered at a later date, with a potential delivery timeframe of 221 business days.
  This was materially different from the moving service I understood I had purchased based on the representations made to me before booking. I did not arbitrarily turn away a mover or simply decide that I no longer wanted to move. I declined to turn my belongings over to an unknown third-party carrier after learning that the service being provided differed substantially from what Dependable Movers had represented to me.
  Therefore, repeatedly citing a three-day cancellation provision does not address the substance of my complaint. My dispute concerns the representations that induced me to enter the agreement and pay the company, followed by the company's failure to provide the moving arrangement as it had been represented.
  I paid $720.00 to Dependable Movers on July 22, 2026. The move was never performed and I received no completed moving service in exchange for that payment.
  I have disputed the charge with REMOVEDand have filed complaints with the appropriate consumer and regulatory agencies. I continue to request a full refund of the $720.00, and I ask that BBB consider this complaint unresolved unless that refund is provided.
  I would also ask Dependable Movers to specifically address why I was told the company was not a broker and owned the trucks performing its moves when a third-party carrier was ultimately sent to perform mine, as well as why the promised August 45 pickup window was not honored.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:07/28/2026

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted Dependable movers to move us from REMOVEDto REMOVED. An estimate was given to us of $5482.88 for a complete move to include all items that were given on an inventory list at the time of contract initiation. A down payment of $2150 was given to secure the process. The day of moving, the movers came 3 hours late, they tagged for their inventory items that we specifically told them not to list as we were taking the items ourselves in an enclosed trailer. They disregarded this and came up with a much larger cubic foot total and demanded we pay them $6700 to load their truck. We asked them to reinventory their list and only take what was on the initial list. They refused to do this as well as told us they would not take the hot tub which was on the initial inventory list given to the sales representative at signing of contract and we were charged $350 for a bulk item. At this time we called Dependable Movers and spoke with REMOVED. She stated that the movers have their own cubic ft formula and went at length to explain how we should honor it. We explained to her that nothing had been added to the initial inventory list which was given to creat the original estimate and we were not prepared to pay an additional $6700 just to have them load the truck which would also mean that we would have to pay the same to have it unloaded. This would come to a new total of $15,550 as opposed to the original estimate of $5482.88 for the whole process. Because we would not pay the movers that had showed up the requestedn$6700, REMOVEDtold them to leave and that she would find us another crew. This occurred roughly around 4pm on 7/11/2026. We waited until 4pm the following day and still had not heard back from REMOVED. We had to rent a Uhaul truck with toy hauler to move ourselves with the help of neighbors and friends. Dependable Movers did not contact us back and it wasn't until 7/20/26 that we called the company requesting our down payment.

• Initial Complaint

  Date:06/15/2026

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UNITED REMOVEDDOT: REMOVEDMC: REMOVEDPhone: REMOVEDI had contracted with the above moving company called UGVL.Moving from REMOVEDto REMOVEDon 05/09, the contract was created on 2/25.I made this contract moving date on 5/9 because the closing date of REMOVEDis on 5/11, and the closing date on GA is scheduled on 5/13. I called REMOVEDseveral times during this time to confirm the truck arrive on 5/9, they always said yes However on 5/8/26, this moving company notified us that it is delayed. I didnt have any choice but yes On 05/10, we were waiting truck coming in because we dont want miss the calls as they said Our driver will call you 30minutes to 1 hour prior to arrival We tried SO MANY calls throughout the day and night to UGVL to ask when the truck will come in, it may be 140 times calls, there was ZERO REMOVEDone called me, NO text message, NO voicemail, checked everything just in case they missed calls. And also I sent emails to the home page and sent email to every person of REMOVEDWe waited for phone calls every second of the day until midnight and the next morning but no luck. This company is ZERO communication. So we tried to find emergency movers locally because we cant wait any longer due to the closing date in REMOVEDand closing in REMOVED, otherwise we have to pay a penalty by missing closing.Also 5/11 11AM was closing and the final walk through was scheduled for 10AM, we were forced to move all stuff out before 10 AM and the new home owners were waiting in front of my front yard with their moving stuff.Finally when the emergency new movers arrived and started to loading stuff on 5/11 which was 24 hours passed what REMOVEDpromised final, at that time we were able to talk UGVL, they said they can pick it up on 5/13 which after 72 hours of what REMOVEDpromised day(96 Hrs request day)They are refusing to refund $2,480.

  Customer Answer

  Date: 06/17/2026

  Attached is What I called on moving day because of NO SHOW. They never answered to my calls.

• Initial Complaint

  Date:02/28/2026

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against United REMOVEDfor breach of a binding moving contract, bad-faith price modification, and failure to refund.On January 29, 2026, I entered into a binding moving agreement with a move date confirmed as February 1, 2026. I paid $800.00 toward the total agreed price of $1,300.02.Before traveling, I explicitly confirmed with the company that the move was fully arranged. Relying on that confirmation, I traveled to REMOVED, packed my belongings, and prepared for the scheduled move.They failed to appear on February 1, 2026. After I contacted them, I was told:No driver was available I would need to wait another day I must pay an additional $100, which was later increased to $500 The binding contract would need to be modified or canceled This was a clear attempt to change the agreed price after I had already relied on the contract and traveled.When I refused to modify the contract and requested a refund, I was told a refund would be issued. As of today, no refund has been provided.Because they failed to perform, I was forced to conduct an emergency self-move using U-Haul, resulting in substantial unexpected debt. My documented damages include:$800.00 deposit paid $7,307.70 U-Haul outstanding balance $1,300.00 fuel cost $80.00 food expenses during emergency relocation $150.00 initial U-Haul payment $1,650.00 lost wages (5 workdays at $330/day)Additional damage As a direct result of the disruption and absence from work caused by this failed move, I ultimately lost my REMOVEDtotal documented damages currently exceed $13,500 and continue to increase.I am requesting:Refund of my $800 deposit Full reimbursement of all documented damages caused by their breach Written acknowledgment of wrongdoing and resolution This companys actions demonstrate deceptive business practices, bad-faith contract modification, and failure to refund funds after non-performance.I am seeking BBB assistance to facilitate a resolution.

• Initial Complaint

  Date:12/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My household goods were packed in REMOVEDon October 29 2025. To date we have not received any information regarding the shipment of the household goods to my residence in REMOVED. Multiple calls, messages. Voice Mails have not provided me with a shipping date from REMOVED, nor have I been given a transit time from REMOVEDto REMOVED. The contract had stipulated that the goods were to have arrived 30 business days after the packing date at our residence in REMOVED. The situation is very concerning as we have goods that we need in our Nevada home.

  Business Response

  Date: 06/06/2026

  Thank you for the opportunity to respond to this complaint.
  Please be advised that Dependable Movers LLC, operating out of REMOVED, is a separate and independent business entity from United REMOVEDWhile Dependable Movers LLC may currently operate under the same USDOT number previously associated with United REMOVEDthere is no ownership, management, operational, or business affiliation between the two companies.
  Dependable Movers LLC did not provide services related to this complaint, was not a party to any agreement with the complainant, and did not assume any liabilities, obligations, or responsibilities of United REMOVEDAs such, Dependable Movers LLC cannot investigate, resolve, or accept responsibility for matters arising from transactions conducted by United REMOVEDprior to Dependable Movers LLC's operations.
  Accordingly, Dependable Movers LLC respectfully declines responsibility for this complaint and requests that any claims, disputes, or inquiries relating to United REMOVEDbe directed to the appropriate party responsible for those services.
  Thank you for your attention to this matter.
  Sincerely,
  Dependable Movers LLC
  REMOVED

• Initial Complaint

  Date:11/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I , on June 30 signed a REMOVEDdollar contract for moving cross country. I put REMOVEDdollars down as a deposit. In August I took my house off the market and called United REMOVEDto cancel contract and get my deposit back. I have made numerous phone calls, always told its in review. I called today to talk to a supervisor and was told one wasnt available and Id be put on a long call back list. This is unacceptable. I want my 4000 deposit back and no more games

  Business Response

  Date: 06/06/2026

  Thank you for the opportunity to respond to this complaint.
  Please be advised that Dependable Movers LLC, operating out of REMOVED, is a separate and independent business entity from United REMOVEDWhile Dependable Movers LLC may currently operate under the same USDOT number previously associated with United REMOVEDthere is no ownership, management, operational, or business affiliation between the two companies.
  Dependable Movers LLC did not provide services related to this complaint, was not a party to any agreement with the complainant, and did not assume any liabilities, obligations, or responsibilities of United REMOVEDAs such, Dependable Movers LLC cannot investigate, resolve, or accept responsibility for matters arising from transactions conducted by United REMOVEDprior to Dependable Movers LLC's operations.
  Accordingly, Dependable Movers LLC respectfully declines responsibility for this complaint and requests that any claims, disputes, or inquiries relating to United REMOVEDbe directed to the appropriate party responsible for those services.
  Thank you for your attention to this matter.
  Sincerely,
  Dependable Movers LLC
  REMOVED

• Initial Complaint

  Date:11/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 25th 2025 movers were to arrive between 11 am and 2 pm. They were 4 hrs and 40 min. late. I called moving company 3 times wondering where the were. Company did not know. Last call I told customer service I'm adding more to my move and will not be charged. She agreed and said she would let the movers know. Which movers did not know.Movers did not wrap my furniture. Layed it in a dirty truck. They brought no tools to disassemble furniture or my washer and dryer. Had to go to a neighbor to borrow.I couldn't call company to add to my move ...they were closed to get new total. But as I said I was told no charge.VERY IMPORTANT - IF YOU ADD REMOVEDAT PICK-UP OR IF THE REMOVEDARE A DIFFERENT VOLUME FROM WHAT IS ESTIMATED ON THIS AGREEMENT:The mover must provide you with a revised estimate. Contact our office at OFFICE NUMBER REMOVEDSALES NUMBER REMOVEDCUSTOMER SUPPORT REMOVEDDO NOT allow the mover to load the truck or perform any services before you CALL US. You must agree in writing to the new estimate. We will assist you with this. If you have not signed the mover's revised estimate, and the mover loads the truck, then federal regulation requires that the mover has reaffirmed the original estimate and cannot demand additional payment at delivery for the additional items.I was given a claims site that did not REMOVEDAlso another on REMOVEDThey needed the original movers name and DOT I contacted the moving company and they could not give me this information to proceed with my claim.I have called at least 10 times. Many damaged items. Picked up in a u haul and delivered in a penske truck

  Customer Answer

  Date: 11/22/2025

  Bill of Lading

  Business Response

  Date: 06/06/2026

  Thank you for the opportunity to respond to this complaint.
  Please be advised that Dependable Movers LLC, operating out of REMOVED, is a separate and independent business entity from United REMOVEDWhile Dependable Movers LLC may currently operate under the same USDOT number previously associated with United REMOVEDthere is no ownership, management, operational, or business affiliation between the two companies.
  Dependable Movers LLC did not provide services related to this complaint, was not a party to any agreement with the complainant, and did not assume any liabilities, obligations, or responsibilities of United REMOVEDAs such, Dependable Movers LLC cannot investigate, resolve, or accept responsibility for matters arising from transactions conducted by United REMOVEDprior to Dependable Movers LLC's operations.
  Accordingly, Dependable Movers LLC respectfully declines responsibility for this complaint and requests that any claims, disputes, or inquiries relating to United REMOVEDbe directed to the appropriate party responsible for those services.
  Thank you for your attention to this matter.
  Sincerely,
  Dependable Movers LLC
  REMOVED

• Initial Complaint

  Date:09/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute a transaction that happened between April 2nd and July 16th 2025 with United Global Vanlines which includes overcharging, false advertisement, tactics for obfuscation, rude and dismissive customer service, and damage of goods during a move. United Global Valines, with a binding contract, assured me of an original estimation that doubled from $1894.80 to $4,192.42 by their salesman who went through every one of our items with me to determine the amount and cost I was to expect. The salesman then promised me easy communication as I had mentioned my reluctance, and surely enough disappeared once the sale was made. The salesman also assured me that our items would be cared for well, only to find out that this company contracts out and doesnt even take responsibility for the damage that happened to my items. I want this company to be held accountable for their false advertisement, billing that makes no sense with false math and overcharges amounting to $846.60, the repeated ghosting I experienced from customer service and managers alike, who when reachable (their phones hardly ever pickup) are rude and dismissive, even yelling at me. Lastly, several of my things are damaged. I am hoping the bureau can help me get the company to refund me at least partially for this nightmare of a move, and I am hoping the bureau will take actions against them. The business has resolved nothing and has essentially dropped my concern entirely, reporting them is all I can do. Attached you can find the email I wrote to the manager of REMOVEDmoves, Mariia, after talking to her for over an hour on the phone. I never heard back from her after the complaint on July 16, despite sending several more check ins via email and phone. The attached email lays out more specifically what I am disputing. Thank you for helping.

  Business Response

  Date: 06/06/2026

  Thank you for the opportunity to respond to this complaint.
  Please be advised that Dependable Movers LLC, operating out of REMOVED, is a separate and independent business entity from United REMOVEDWhile Dependable Movers LLC may currently operate under the same USDOT number previously associated with United REMOVEDthere is no ownership, management, operational, or business affiliation between the two companies.
  Dependable Movers LLC did not provide services related to this complaint, was not a party to any agreement with the complainant, and did not assume any liabilities, obligations, or responsibilities of United REMOVEDAs such, Dependable Movers LLC cannot investigate, resolve, or accept responsibility for matters arising from transactions conducted by United REMOVEDprior to Dependable Movers LLC's operations.
  Accordingly, Dependable Movers LLC respectfully declines responsibility for this complaint and requests that any claims, disputes, or inquiries relating to United REMOVEDbe directed to the appropriate party responsible for those services.
  Thank you for your attention to this matter.
  Sincerely,
  Dependable Movers LLC
  REMOVED

  Customer Answer

  Date: 06/09/2026

   
  Complaint: 23914442
  
  I am rejecting this response because:
  

  I am under the impression that "Dependable Movers LLC" is the same company as "United REMOVEDbut they switch names to avoid the many complaints against them. 

  For instance, what does this mean that they wrote: "While Dependable Movers LLC may currently operate under the same USDOT number previously associated with United REMOVEDthere is no ownership, management, operational, or business affiliation between the two companies."

  Why would these two companies have the same USDOT number issued by the REMOVEDif they are not the same company? According to my search, "two separate legal entities or independent companies cannot have the same USDOT number. A USDOT number is a unique, non-transferable identifier permanently tied to a specific individual, corporation, or partnership to track their exact safety, compliance, and operating history." Again, I am suspicious that United REMOVEDhas changed their name to Dependable Movers LLC.

  Lastly, I asked the internet if these two companies were the same with a name change and it states: "United REMOVEDand Dependable Movers LLC are related entities rather than a strict name change. Dependable Movers LLC is listed on the Better Business Bureau Business Profile as an alternate name for United Global Van Lines Florida LLC, functioning as a moving broker operating out of REMOVED"

  Please look into this shady business and hold Dependable Movers LLC (aka United REMOVED) accountable for all I've claimed (and the many other disputes I've read about)

  Sincerely,
  
  REMOVED