Reviews

Review Details

• Review fromMark W

  Date: 07/02/2024

  5 stars
  Rebecca M. is a breath of fresh air. She truly enjoys helping her clients. She has given me a renewed positive view of Apex. She is a real asset to Apex. I'm glad to have been associated with her.

  Apex Media Solutions, LLC

  Date: 07/08/2024

  ****, 
  
  We greatly appreciate your positive feedback! Its fantastic to hear that youre pleased with the service and ******* as your Account Manager! Your success is important to us, and were glad to have been a part of it. Thank you for choosing us, and were excited to keep working together to achieve your goals.
  
  Warmly, 
  
  Anisa 
  Customer Service Manager 
  ************

• Review fromJared M

  Date: 07/02/2024

  5 stars
  I run a small bakery and for months I've been trying to figure out why nobody could find me online. Apex Media Solutions did some magic and I'm showing up on the first page of ****** searches for "bakery near me." They said something about keywords and SEO, but all I know is my sales have doubled in the past month.

  Apex Media Solutions, LLC

  Date: 07/08/2024

  *******, 
  
  Thank you so much for your kind words! Were thrilled to hear that you had a great experience with Apex Media Solutions. Your satisfaction is our top priority, and its wonderful to know that we met your expectations. If theres anything else we can assist you with, please dont hesitate to reach out. We look forward to continuing to support your business!
  
  Warmly, 
  
  Anisa 
  Customer Service Manager 
  ************

• Review fromRon K

  Date: 07/01/2024

  1 star
  If you get an unsolicited call from Apex Media Solutions, do not participate in any questionnaire or listen to their advertising materials; hang up the phone. The company will take money from your credit card on file without signing an agreement for services. Apex Media Solutions has sales agents who are ****** aggressive when they try to close a deal. Their sales agents speak to customers in an unprofessional tone. Do not sign a service agreement or give credit information. So take my advice: do not give any information to this company because they will not provide the services you expect at a reasonable rate.

  Apex Media Solutions, LLC

  Date: 07/08/2024

  ***, 
  
  Thank you for taking the time to share your feedback. At Apex Media Solutions, we take all reviews seriously and aim to provide the best possible service to our clients.
  
  We are concerned to hear about your experience and would like to address your concerns. However, we are currently unable to verify if you are one of our clients based on the information provided in your review. We assure you that it is not our practice to take payments without a signed agreement or to speak to customers in an unprofessional manner.
  
  We strive to maintain high standards of professionalism and transparency in all our interactions. If you could provide us with more details about your experience or your contact information, we would be happy to investigate this matter further and make things right.
  
  Please reach out to us directly at ************, and we will ensure that your concerns are addressed promptly.
  
  Thank you for bringing this to our attention, and we hope to resolve this issue to your satisfaction.
  
  Warmly, 
  
  ***** K
  Customer Service Manager 
  ************

• Review fromFrank C

  Date: 07/01/2024

  5 stars
  A stellar experience with this company all the way through. From providing top-notch customer service to revamping our companys website, they were incredible. Well definitely contact them again in the future.

  Apex Media Solutions, LLC

  Date: 07/02/2024

  *******, 
  
  Thank you so much for your glowing review! We are thrilled to hear that you are pleased with our customer service and the revamping of your website. Our team is dedicated to providing exceptional service and delivering high-quality results, so its wonderful to know that our efforts have made a positive impact on your business.
  
  Your satisfaction is our top priority, and we are grateful for the opportunity to work with you. If you need any further assistance or have additional projects in mind, please dont hesitate to reach out.
  
  Thank you again for your kind words and support!
  
  Warmly, 
  
  ************** 
  Customer Service Manager 
  ************

• Review fromNeil K

  Date: 06/28/2024

  5 stars
  ******** was very nice to me and did a good job. She did get me some newcaccounts

  Apex Media Solutions, LLC

  Date: 07/01/2024

  ****, 
  
  Thank you so much for your kind words! We're thrilled to hear that ******** was able to assist you and that you're pleased with the results. It's always our goal to provide excellent service and help our clients achieve success. If you need anything else, please don't hesitate to reach out. We're here to support you!
  
  Warmly, 
  
  ************
  Customer Service Manager
  ************
  

• Review fromDANICA C

  Date: 06/28/2024

  1 star
  Business BEWARE waste of time and money. They charged me monthly for..... Well i don't know exactly what. I had to fix all the listings they created. wrong address, wrong state, even got my ****** account shut down and had to reopen it. Then at the end of our 12-month contract they were nearly impossible to reach my calls and emails were ignored and continued to charge me. When I finally did get in contact with them, they were rude and condescending. According to the contract we signed First payment was ***** with recurring charges for a 12 month period, last payment would be March. Man was it was hard for them to wrap their head around that as "***** to ***** is 12 months!" . Save your money and sanity. This is a No good company

  Apex Media Solutions, LLC

  Date: 07/01/2024

  ******, 
  
  We're genuinely sorry to hear about your experience. It's never our intention for any of our clients to feel dissatisfied or unheard. Please know that this is not reflective of the high standards we strive to maintain.
  
  Regarding the billing concerns, we apologize for any confusion on billing terms. Our aim is always to be transparent and clear in our communications. We acknowledge that there may have been misunderstandings, and we regret any inconvenience this has caused you.
  We would appreciate the opportunity to address your concerns directly. 
  
  Please reach our **************** Manager directly at ************ so we can discuss this matter further and make things right for you.
  
  Again, we apologize for your negative experience and thank you for bringing this matter to our attention. We value your feedback and will use it to improve our services going forward.
  
  Warmly, 
  
  **************
  **************** Manager 
  ************
  

• Review fromAnthony B.

  Date: 06/27/2024

  5 stars
  ******** has been helping me with my detailing business for last 8 months. She is very professional and efficient at what she does.. iv seen a big increase with my online view and clicks and more .. If your looking to take your company or business to the next level contact apex and ask for ********.. the. best of the Best!!

  Apex Media Solutions, LLC

  Date: 07/01/2024

  *******, 
  
  Thank you so much for your fantastic review! We are delighted to hear about the positive impact ******** has had on your detailing business over the past 8 months. It's wonderful to know that you've experienced a significant increase in online views and clicks.
  
  ******** is indeed a valuable member of our team, and we are thrilled that her professionalism and efficiency have made such a difference for you. Your kind words and recommendation mean a lot to us.
  
  If there's anything more we can do to support your business, please don't hesitate to reach out. Thank you again for your trust and partnership!
  
  Warmly, 
  
  ************** 
  Customer Service Manager 
  ************

• Review fromMichael H

  Date: 06/27/2024

  1 star
  promise give back `****** never did would never due business again

  Apex Media Solutions, LLC

  Date: 07/01/2024

  *******, 
  
  We are sorry to hear about your experience and apologize for any inconvenience caused. We take all feedback seriously and aim to resolve any issues promptly. It appears there might have been a miscommunication, as we have no record of you reaching out to request a refund. Had we been aware, we would have gladly processed your $199 refund without hesitation.
  

  We would still like to hear more about your experience. Please contact ************, to speak directly to the **************** Manager. 
  
  Thank you for bringing this to our attention.
  
  Warmly, 
  
  ************** 
  **************** Manager 
  ************
  

• Review fromChris S

  Date: 06/25/2024

  1 star
  Wouldn't cancel when contract stated we could cancel anytime. We had to cancel our card. Never produced any results. They started not calling for scheduled appointments. Total ripoff. Got us for about $3000

  Apex Media Solutions, LLC

  Date: 06/26/2024

  *****,
  
  Thank you for your feedback regarding your recent experience with our services. We understand your concerns regarding the cancellation of your account and appreciate the opportunity to address this matter.
  
  After reviewing our records, it appears that your account was successfully canceled October of 2023, as per your request. We apologize if there was any confusion or inconvenience regarding the cancellation process. Our team strives to ensure that all requests are handled promptly and accurately.
  
  If there are any discrepancies or if you have further questions regarding your account status, please do not hesitate to contact us directly. We are committed to resolving any issues and providing you with the assistance you need.
  
  Once again, we appreciate your feedback and thank you for bringing this matter to our attention. Your satisfaction is important to us, and we look forward to assisting you further.
  
  Warmly, 
  
  ************** 
  Customer Service Manager 
  ************

• Review fromIrene M

  Date: 06/24/2024

  1 star
  Apex Media Solutions promised me the very best in 5 base voice search engines ****, ************* and two others. They set up a zoom meeting, and at they point they pitched an extra service, they wanted money to add my website to about 20 more search engines. I declined to pay extra for the additional search engines. The sales guy was very pushy and wouldn't take no for an answer. Also, he never once showed his face on Zoom which is very sketchy. He kept raising his voice demanding why I would turn it down, that I wouldn't grow if i wasn't on this extra search engines. I almost had to hang up on him. After declining I am not getting the same traffic I was getting before signing up. They caused my website to be ignore by other platforms that was finding and indexing my website I have been trying to call them for customer support and the woman I spoke with, *******, if that is her real name, Has blocked my phone, it does directly to voicemail without even ringing. Do not fall for their sales and upsale tactics, this is a scam..

  Apex Media Solutions, LLC

  Date: 06/26/2024

  *****, 
  
  Thank you for bringing this matter to our attention. We sincerely apologize for the negative experience you had with our services. Providing exceptional service and transparency is of utmost importance to us at Apex Media Solutions, and we regret that we did not meet your expectations.
  
  We take your feedback seriously and would like to address your concerns directly. Our goal is to enhance our clients' online presence, and we regret any unintended consequences that *** have occurred. We are committed to resolving this issue promptly and providing you with the support you need.
  
  In regards to the difficulties you mentioned in reaching our customer support, we are concerned to hear about your experience with *******. We assure you that we do not condone such behavior, and we will investigate this issue to ensure that our communication channels are open and responsive to all our clients. Our direct **************** line is **************. 
  
  Please accept our sincerest apologies once again for any inconvenience this situation has caused you. We would deeply appreciate the opportunity to talk more about your experience, please do not hesitate to reach out to us. 
  
  Warmly, 
  
  ************** 
  Customer Service Manager
  ************