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Business Profile

Diagnostic Testing

Ellipse Diagnostics Stuart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting bills from Detail by Entity Name REMOVEDPGN LAB LLC Filing Information Document Number L17000160567 FEI/EIN Number REMOVEDDate Filed 07/27/2017 Effective Date 07/20/2017 State FL Status ACTIVE Last Event REINSTATEMENT Event Date Filed 10/05/2023 Principal Address REMOVEDChanged: 05/01/2022 Mailing Address REMOVEDChanged: 05/01/2022 Registered Agent REMOVEDName Changed: 10/05/2023 Address Changed: 10/05/2023 Authorized Person(s) Detail REMOVEDTitle MGR REMOVED, REMOVEDAnything you can do to help is appreciated.Thank you,REMOVEDArmy Veteranb

    Business Response

    Date: 10/21/2024

    Hi REMOVED,

    Thank you for your service!

    We dont seem to have any record of you contacting us about this bill. From review, the open balance ($116.86) is the coinsurance portion of the covered testing that was requested by your healthcare provider and authorized by you prior to being performed. 

    When you select your insurance plan, deductibles, coinsurance and out of pocket maximums are part of the options that determine your coverage cost with your insurance provider. Your portion of medical services are not determined by us, but we are required to bill the patient or policy holder for what your insurance company tells us is your patient responsibility. 

    The bill you received from us was determined by your health insurance company to be the portion you were responsible for per your plan. We understand that medical bills can come as a surprise, we are always willing to work with our patients to help with the burden offering negotiated settlement, payment plans or hardship discharge options. We dont report to credit agencies and we do our best to ensure that everyone has access to affordable rapid turnaround testing to help improve patient outcomes.  

    Please feel free to reach out to us directly if you believe there is an error in the bill or to discuss your options.

    Looking forward to hearing from you!


BBB Accreditation: None

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