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Business Profile

Incentive Programs

ScoreCard Award Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Incentive Programs.

Complaints

This profile includes complaints for ScoreCard Award Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November we received a delivery of a Cuisinart Air Fryer from Score Rewards. We never ordered it. They deducted ****** points from our account. We called several times and spoke to ******** and ****** and they were going to check into it. Then my husband called again and they said we would have to fill out a Loyalty-Affidavit of Fraud and get it notarized. Which we did and faxed it over on 12/10/24, We have still not gotten our points back or a return label to send the air fryer back. Its been 5 months and it is still not resolved.

      Business Response

      Date: 05/15/2025

      We will be refunding the points.

       

      1Z6109802693275891, the first attempt to pick up the item will be on 5/16.

      We have also notified you via email. 

      Thank you

    • Initial Complaint

      Date:08/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 22157297

      I am rejecting this response because:

      A supervisor from Scorecard called me yesterday to inform me there are actually no accounts associated with my card numbers. Why did they even ask for my birthday if the card number isn't in their system? I have my ************* bills with my rewards right on them. ******** was able to give me a refund for the charge and the rewards I was trying to redeem, so I'm just going to pay the card off and cancel all of my Meridian Visas so that I never have to deal with Scorecard again.

      Thanks for nothing.

      Sincerely,

      ***********************************

      them, their customer ********************** is awful and they refuse to help me anyways. I am going to try one more time to redeem the points, or at least get a refund for the charge, and then I am going to cancel this **** so that I don't have to deal with SCORECARD ever again.

      Business Response

      Date: 08/21/2024

      We see several different cards in the system for this cardholder. It appears that some accounts may need to be transferred. The escalations representative is advising that the card number provided does not have enough information to verify the cardholder, so she was not able to provide information on the account. While I do understand that the financial institution has the information in their system, it has not been passed to our system to validate the cardholder and answer questions. Customer ********************** is not able to do name searches and look up other accounts for security reasons. They card number has to be provided by the caller/cardholder. 

    • Initial Complaint

      Date:08/07/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      It took a written complaint to my bank to get this resolved. 

      Sincerely,

      *************************

      Business Response

      Date: 08/07/2024

      It looks like your financial institution (BEEHIVE FEDERAL CREDIT UNION) closed your account today. Thank you! Hope you have a nice day. 

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 21729186

      I am rejecting this response because:
      Yes and it's on your website! ********* discount redemption. How do you not know your own offers???
      Sincerely,

      *********************************

      Business Response

      Date: 06/04/2024

      We need more information from the customer to research this further. We have reached out via phone call. Are you using the card ending in **6295?  What station are you trying to redeem at? What is happening? 

      Business Response

      Date: 06/05/2024

      We need more information from the customer to research this further. Are you using the card ending in **6295?  What SPECIFIC Shell station are you trying to redeem at, what is the address and what is happening when you try to redeem?  

      Customer Answer

      Date: 06/05/2024

       
      Complaint: 21729186

      I am rejecting this response because:
      First of all, don't get smart with me! I already gave the information above. If you can't read, that's your problem! I'll take this with your supervisor if you want to play dumb with me!
      Sincerely,

      *********************************

    • Initial Complaint

      Date:12/04/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accidentally locked myself out of my ScoreCard rewards account three and a half weeks ago. I have attempted to call ************ numerous times and I cannot speak to a human being because, for the last three and a half weeks, they have had "technical difficulties". There is no secondary number. There is no email. I even sent a letter via **** and have not received any response. All I am looking for is to unlock the account and to track the status of an order. Three and a half weeks of no method to contact ScoreCards isn't customer **********************, it is customer neglect. This is an issue that could be resolved with one phone call. If only I could actually reach someone.

      Business Response

      Date: 12/07/2023

      It appears that this issue has been resolved. We see you have been able to login and place an order. Thank you!

    • Initial Complaint

      Date:08/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered catalog 10-7700 for **** reward points. I was charged $38.93 and they took ***** points away from me. I found the same product on-line for $26.51. They have a deceptive website that says: "Pay with **************** Card.If you dont have enough points to place your order, you may use your rewards card to pay for the remaining balance." I had over ****** points. I spoke to customer support at ************ ( ********************) and they didn't help and would not have another supervisor call me back to resolve this issue!

      Business Response

      Date: 08/03/2023

      Hello. ScoreCard is not a retailer like Amazon, so the cost of the item may not be comparable to what is found on their website. We are a loyalty rewards program that allows you to earn points to use towards merchandise and travel to reward you for your relationship with your financial institution.  For an item to be included as part of our rewards program it will have all cost and fees for fulfillment considered in the point value. Also, the cost per point redeemed is set by Cap Com FCU. The total amount of points for this item is ***** points and you currently have ****** points. When you select to use points and cash, you are given a slider bar to select how many of your points you want to use and how much in cash. It appears that you redeemed for the dollar amount and points that you requested on the website and entered your credit card information to bill you the cash and the amount was clearly disclosed before you submitted the order. You could have redeemed the item for ***** points and no cash. Please see attached screenshot of slider.


    • Initial Complaint

      Date:07/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ScoreCard Rewards are not being given at the gas pump. ScoreCard claims if you use your **** card at the pump you will get $.50 off a gallon up to 20 gallons. This has worked for years, but has not worked over the last 3 months. I called **me. They said its a ScoreCard issue I called ScoreCard. They told me its my bank institution issue. I called the bank institution they said its ** or ScoreCard issue. I keep being sent around in circles from place to place and the problem remains the same. Theres nowhere else to turn, but hopefully BBB will be able to help me get this issue solved and get me back on the **** again, see what I did there.

      Business Response

      Date: 07/28/2023

      Hello!

      After reviewing the account, I can see this customer has been using Bpme app ********************** for redeeming for many months now.  We just recently received notice from the merchant that they shut down the BPme App redemption offer with Premium Payback. I can see this issue goes back to last year however as I found an email sent out to this customer, but no response back.

      I have reached back out to them directly to get more details,provide them the updated information on BPme, and ************** transaction at the pump so that we can escalate this to our internal team and the merchant since they have a 30 day window for reviewing logging. 

    • Initial Complaint

      Date:07/03/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      What is the meaning of this?????? Why are my rewards balances different (USAlliance vs. Scorescard dashboard)?????

      Business Response

      Date: 07/06/2023

      Hello! In reviewing the screenshots provided, I cannot tell if the balance is as of the same date. The point will increase as you spend. Not knowing the "as of" date, there could be a difference as transactions are scoring and then displaying on the two different systems. Your current balance is 6,353 points as of 7/6/2023. The ScoreCard Rewards website is always the real time balance. If you have additional questions, you can always contact customer **********************. 

    ScoreCard Award Headquarters is NOT a BBB Accredited Business.

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