Business Profile

Collections Agencies

Advanced Collection Bureau, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Advanced Collection Bureau, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

72 total complaints in the last 3 years.
32 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/23/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with The Fountains at ********, I do not have a contract with Advanced Collection BU. They did not provide me with the original contract as requested.
Business Response
Date: 09/24/2024
This complaint is the first written communication we have received from you. We have now marked your account in dispute and have mailed you validation of what our client still states is an accurate and valid debt, including your signed lease contract, to the address listed on your complaint.
Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.
Customer Answer
Date: 09/24/2024

Complaint: 22326872
Dear Advanced Collection BU,
I am rejecting this response.
Thank you for your communication dated September 24th, 2024. However, I have yet to receive any documentation or proof validating the alleged debt, despite your statement.
As per my rights under the Fair Debt Collection Practices Act (FDCPA), I once again formally request full validation of this debt.
Specifically, I request:
- A copy of the signed contract or agreement that you claim I have with The Fountains at *********
- A full itemized breakdown of the debt, showing how the amount was calculated.
- Proof that Advanced Collection BU is authorized to collect on this debt.
Until proper validation is provided, I continue to dispute the debt in its entirety. Please send all correspondence and the requested documents to my address in writing.
If you fail to provide adequate validation within a reasonable timeframe, I will consider this matter unresolved and potentially pursue further actions to ensure compliance with the FDCPA.

Sincerely,
******* ******
*********************************
Business Response
Date: 09/24/2024
The validation of the debt that you have requested,including your signed lease contract, is currently still in the **** mail system on its way to the address you provided in this complaint. Once you have received and reviewed it please reach out to us directly should you have any further questions.Thank you, ******* *******. ************.
Customer Answer
Date: 09/25/2024

Complaint: 22326872
Dear *** *******,
Thank you for your response and update regarding the validation of the debt.
However, I am rejecting this response as I have not yet received any documentation or proof validating the alleged debt, so I remain in dispute of this account.
While this matter is in dispute and pending your delivery of proper validation, I request that:

- No negative information be reported to the credit bureaus regarding this account, as it remains unresolved.
- If any negative reporting has already been made, that it be removed immediately until this matter is resolved.

As you know, the Fair Debt Collection Practices Act (FDCPA) prohibits collection agencies from reporting disputed debts without proper validation. I kindly ask that you comply with these legal requirements.
I will review the documents once they arrive, and will contact you should I have further questions or concerns.

Sincerely,

******* ******
Customer Answer
Date: 10/01/2024
Based on,

15 U.S. Code 168c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that results from alleged identity theft, no later than 4 business days after the date of receipt.
You have 30 days and if the account is not removed you are in VIOLATION of this law because I am a victim of identity theft!! Please delete this item as soon as possible!
This account should not be furnished on my consumer report as it is a VIOLATION!
Under, 15 U.S Code 1681b - Permissible purposes of consumer reports (a) IN GENERAL Subject to subsection (c) any consumer reporting agency may furnish a consumer report under the following circumstances and no other: (2) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any collection reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federally protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer, I am demanding the deletion of the account listed IMMEDIATELY.
According to the Fair Credit Reporting Act, Section 609 (a)(1)(A), you are required by federal law to verify through the physical verification of the original signed consumer contract -any and all accounts you post on a credit report. Otherwise, anyone paying for your reporting services could fax, mail or email in a fraudulent account.
I demand the following account be removed immediately.
Advanced Collection Bureau, Inc.
Thank you for your time.
Customer Answer
Date: 10/01/2024
Based on,

15 U.S. Code 168c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that results from alleged identity theft, no later than 4 business days after the date of receipt.
You have 30 days and if the account is not removed you are in VIOLATION of this law because I am a victim of identity theft!! Please delete this item as soon as possible!
This account should not be furnished on my consumer report as it is a VIOLATION!
Under, 15 U.S Code 1681b - Permissible purposes of consumer reports (a) IN GENERAL Subject to subsection (c) any consumer reporting agency may furnish a consumer report under the following circumstances and no other: (2) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any collection reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federally protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer, I am demanding the deletion of the account listed IMMEDIATELY.
According to the Fair Credit Reporting Act, Section 609 (a)(1)(A), you are required by federal law to verify through the physical verification of the original signed consumer contract -any and all accounts you post on a credit report. Otherwise, anyone paying for your reporting services could fax, mail or email in a fraudulent account.
I demand the following account be removed immediately.
Advanced Collection Bureau, Inc.
Thank you for your time.
Initial Complaint
Date:09/22/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ****** Regional. I do not have a contract with Advanced Collections Bureau, they did not provide me with the original contract as I requested.
Business Response
Date: 09/27/2024
This complaint is the first written communication we have received from you. We have now marked your account in dispute and have mailed you validation of what our client still states is an accurate and valid debt to the address we had on file for you, as you did not include your address on this complaint.
Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.
Initial Complaint
Date:09/16/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with *********************. I do not have a contract with ********************, they did not provide me with the original contract as I requested.
Business Response
Date: 09/18/2024
This complaint is the first written communication we have received from you. We have now marked your account in dispute and have mailed you validation of what our client still states is an accurate and valid debt, including your signed lease contract, to the address listed on your complaint. Please note that in your complaint you identified our company as ******************** which is not the name of our company.
Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.
Initial Complaint
Date:09/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** ***** from Advanced Collections ************ is HARRASSING my daughter for a FRAUDULENT ATTEMPT TO COLLECT A DEBT THAT SHE DOES NOT OWE. According to the ******************************* said the company called NOVA PROPERTY MANAGEMENT and COFFEE CREEK APARTMENT homes are operating with a NON-***************** Licences and have a closed facility due to the death of the previous owner of the business thus by law cannot make demands in association to pre-existing closed Court Cases. COURT CASE was DISMISSED WITH PREJUDICE ON 7/3/23 WITH AGREEMENTS ON BOTH LIVE PARTIES WITH LEGAL REPRESENTATION. MEANING THE PLAINTIFF IS BARRED FROM FILING A LAWSUIT ON THE SAME ISSUE AT A LATER DATE. THE TEREMS OF AGREEMENT STATED THERE WAS A $0 BALANCE OWED AS OF 7/3/2023. The FRAUDULENT Debt collection attempt is for a dates in which we were not residing at the residance and inclusive of the time frame within the Legal Case which was dismissed. They have no Legal Justification to making any FRAUDULENT claims of Debts out of Retaliation. After the case was Dismissed with Prejudice I certified mailed them a DEMAND FOR DEPOSIT on 7/10/23 and in Retaliatiion they responded with a FABRICATED DEBT COLLECTION that VIOLATES THE COURT RULINGS. I RESPONDED TO THEIR FRAUDULENT DEBT COLLECTION ATTEMPTS WITH CERTIFIED MAIL ON 7/28/23 WITH A CEASE AND DESIST AND A NOTIFICATINGTHEM IN WRITING PER STATE AND FEDERAL GUIDLINES WITH A DISPUTE TO THE CLAIM OF FRAUDULENT ATTEMPT OF A DEBT.
Business Response
Date: 09/16/2024
We have marked your account in a dispute status and have asked our client to review your complaint. Our client has now verified the debt is accurate and valid and we have mailed you verification of what our client states is an accurate and valid debt, including your signed lease contract and our clients replies to your complaints, to the address listed on your complaint. We have also marked your account in a Cease and Desist status.
Please contact me directly should you need any further assistance. Thank you, ******* *******. ***********.
Customer Answer
Date: 09/17/2024

Complaint: 22277923

I am rejecting this response because:
Advanced Collections Bureau, ************** is NOT a valid business that has the authority to operate in the State of ********. Upon checking on 9/17/2024 with the Secretary of State of Oklahoma to verify if this company is Legitimate with an active license to operate, they have discovered in the filing history for Advanced Collections Bureau, ************** whose Trade Name is "*********************" has been INACTIVE since 1998. In accordance, with the Secretary of State of *************************** since the company Advanced Collections Bureau, ************** "********************" has an INACTIVE License registered with the State of Oklahoma they are NOT acknowledged a Legitimate Business until they file as such with proper Licensing information. Therefore, once again, I, ******* R. ********, DISPUTE this FRAUDULENT Supposed Claim of Debt as it DOES NOT BELONG TO ME AND IS FRUADULENT. According to THE FAIR **** COLLECTION PRACTICES ACT(FDCPA)(15 USC 1692 et seq.) this is a Federal Law protecting me from unfair, deceptive, and abusive debt collection practices. PLEASE ADVISE THIS IS A FRORMAL SECONDARY CEASE & DESIST and DISPUTE OF THE **** as I HAVE ALREADY FILED A DISPUTE TO THIS **** EFFECTIVE 7/21/2023 CERTIFIED MAILED ON 7/28/2023 TO THE ENTITIES CALLED: Coffee Creek Apartment Homes, ************************, **************** Apartments of **************. These Entities have illegally sold my personal information to this Fraudulent entity to perpetrate under the guise of illegitimate business whom does not have the proper licensing to conduct legitimate business transactions or operate within the scope of Federal and State guidelines.

Sincerely,

******* ********
Business Response
Date: 09/18/2024
There appears to be some confusion as our company is located and licensed in the state of ******* and we do not have a trade name of *********************" as you mentioned in your complaint. Additionally, we do not buy any debts and creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account to be handled through our company as agent for the original creditor.
Customer Answer
Date: 09/21/2024

Complaint: 22277923

I am rejecting this response because:
You have not provided any LEGAL DOCUMENTS TO SUPPORT YOUR CLAIMS OF LEGITAMACY. I DEMAND that you provide legal documentation of your business including but not limited to your Filing number registration with the Secretary of State along with your Registered Trade name. In addition to the aforementioned request, you will need to provide valid proof that you have the legal right to operate as an Legitimate Entity in the State of ******** and that you did not obtain my Identity though Fraudulent means.
I have ALREADY DISPUTED THIS DEBT AS FRUDULENT AND STATED IT DOES NOT BELONG TO ME OR MY FAMILY.
If you do not Cease and Desist with your Fraudulent Activities in accordance to The Fair Credit Reporting Act (FCRA) , 15 U.S.C. 1681 et seq., I will take further LEAGAL ACTION AGAINST YOU. This will be my final decision on this matter should you choose to engage in any further Harassment and Staking and the ILLEGAL USE OF MY IDENTITY it will be considered as a threat and consequences will follow in suit.

Sincerely,

******* Esquibel
Initial Complaint
Date:09/07/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with Island Shores Apartment. I do not have a contract with Advanced Collection Bureau, **** they did not provide me with the original contract as I requested.
Business Response
Date: 09/10/2024
This complaint is the first written communication we have received from you. We have now marked your account in dispute and have mailed you validation of what our client still states is an accurate and valid debt, including your signed lease contract, to the address listed on your complaint.
Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.
Initial Complaint
Date:08/09/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ADVANCED COLLECTION BUR. I do not have a contract with the collection trying to collect and report this information to my credit report. They did not provide me with the original contract as requested.
Business Response
Date: 08/12/2024
This complaint is the first written communication we have received from you. We have now cancelled and returned this account to the original creditor and have asked the credit bureaus to delete this item from your credit history.
Initial Complaint
Date:08/03/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ADVANCED COLLECTION , I do not have a contract with ***** MOTEL APARTMENTS, they did not provide me with the original contract as i requested
Business Response
Date: 08/07/2024
This complaint is the first written communication we have received from you. We have now marked your account in dispute and have mailed you validation of what our client still states is an accurate and valid debt to the address we had on file for you, as you did not provide an address in your complaint.
Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.
Customer Answer
Date: 08/11/2024

Complaint: 22088990

I am rejecting this response because I do not have a contract with ***** Motel Apartments, nor was I made aware of any debt owed to them until it appeared on my credit report in March 2024. I have not received any validation or supporting documentation from Advanced Collection.

Violation of the Fair Debt Collection Practices Act (FDCPA):
By their own admission in the business response, the debt collector (Advanced Collection) did not provide any written documentation prior to my BBB complaint. It is not until I filed a complaint with the BBB they want to mail documentation and open a dispute. This failure to provide documentation is a violation of the Fair Debt Collection Practices Act (FDCPA). Specifically, under Section 809 (Validation of Debts) [15 U.S.C. 1692g], a debt collector is required to provide validation of a debt within five days of initial contact. This validation should include the amount of the debt, the name of the creditor, and proof that I owe the debt.

Furthermore, I was not informed of this debt until it negatively impacted my credit report causing a 37-point drop in my credit score. This lack of prior notice and subsequent damage to my credit is deeply concerning.

Given the failure to validate the debt as required by law, I am requesting the following actions:
1. Immediate removal of this debt from my credit report.
2. Termination of any further collection efforts by Advanced Collection or any other third-party agencies related to this matter.
3. I request that Advanced Collection provide written confirmation in their response to my complaint on the BBB page, stating that this debt has been removed from my credit report and that no further action will be taken.
4. If Advanced Collection fails to remove this debt from my credit report(s) and cease further collection actions, I will be forced to hire legal representation to pursue a lawsuit for violations of the Fair Debt Collection Practices Act (FDCPA) and any damages that have resulted from their unlawful reporting and failure to provide required documentation.

I am committed to resolving this issue fairly and respectfully. However, I believe that the continued reporting of this unvalidated debt is unjust and harmful. Especially, how this collection has negatively harmed my credit report since March 2024 and no documentation to date was provided from Advanced Collection. I kindly ask the BBB to assist in ensuring that my rights are upheld and that this matter is resolved promptly.

Thank you for your attention to this matter.

Sincerely,
James
Business Response
Date: 08/13/2024
The Validation Notice, stating that unless the consumer,within thirty days after receipt of this notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid was sent to you 4/13/2022 and no response was received from you within the 30 days. As mentioned in our previous response, the original creditor has fully reviewed the account and verified the balance due and account information to be accurate and valid. You were sent copies of your original signed contractual agreement. If you are claiming that this is not you we will need a copy of a police report and other documents in order to ask our client to investigate as possible fraud or identity theft. If you have any questions you are invited to contact our office directly and every effort will be made to assist.Thank you. *****************************. ************.
Customer Answer
Date: 08/13/2024

Complaint: 22088990
Dear BBB Representative,

I am once again rejecting this response and want to clarify that I never received the Validation Notice allegedly sent on 4/13/2022, nor any copies of the original signed agreement. As stated previously, the first time I became aware of this debt was when it appeared on my credit report, causing a 37-point drop.
Still to date, I have not been provided with any verifiable documentation proving that this debt is mine. Under the Fair Debt Collection Practices Act (FDCPA), a debt collector is required to provide validation within five days of initial contact, which has not been done.

I formally request proof that this "Validation Notice" was delivered to and received by me, such as a return receipt with date and my signature of acknowledgement. Until such proof is provided, I maintain that this debt is unvalidated and should be removed from my credit report.

Furthermore, the suggestion that I file a police report for a potential fraud or identity theft. An investigation is inappropriate without first providing me with the necessary documentation to substantiate the claim that this debt is indeed mine.

At this point, the back-and-forth responses are becoming more costly and time-consuming for all involved than the amount allegedly owed.
Therefore, I humbly and respectfully request the Better Business Bureau representative intervene and ensure the following actions are taken by the business (Advanced Collections), based on the violations of the FDCPA.
1. Immediate removal of this debt from my credit report.
2. Termination of any further collection efforts.
3. Written confirmation in the BBB response that this debt has been removed and that no further action will be taken.

Sincerely,
*****
Initial Complaint
Date:08/01/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with The Fountains Apartments, I do not have a contract with Advanced Collection Bureau, they did not provide me with the original contract as requested.
Business Response
Date: 08/08/2024
This complaint is the first written communication we have received from you. We have now marked your account in dispute and have mailed you validation of what our client still states is an accurate and valid debt, including your signed lease contract, to the address we had on file for you, as you did not provide an address in your complaint.
Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.
Initial Complaint
Date:07/24/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I AM NOT LIABLE FOR THIS DEBT WITH ADVANCED COLLECTION BUR.I DO NOT HAVE A CONTRACT WITH ADVANCED COLLECTION BUR.THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS REQUESTED.
Business Response
Date: 07/30/2024
This complaint is the first written communication we have received from you. We have now marked your account in dispute and have mailed you validation of what our client still states is an accurate and valid debt, including your signed lease contract, to the address listed on your complaint.
Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.
Initial Complaint
Date:07/22/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with *************** I do not have a contract with the collection agency, Advanced Collection Bureau. They did not provide me with the original contract as I requested.
Business Response
Date: 07/30/2024
This complaint is the first written communication we have received from you. We have now marked your account in dispute and have mailed you validation of what our client still states is an accurate and valid debt to the address we had on file for you, as you did not provide an address in your complaint.
Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.

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Advanced Collection Bureau, Inc. is NOT a BBB Accredited Business.