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Business Profile

Collections Agencies

Advanced Collection Bureau, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Advanced Collection Bureau, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Collection Bureau, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 72 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Advanced Collection Bo. I do not have a contract with Manchester Apartment LLC, LP they did not provide me with the original contract as requested.

      Business Response

      Date: 07/02/2024

      This complaint is the first written communication we have received from you. We have now marked your account in dispute and have mailed you validation of what our client still states is an accurate debt to the address you provided in your complaint.

      Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.

    • Initial Complaint

      Date:04/15/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****** Regional Palm Bay Hospi. I do not have a contract with Advanced Collection Bureau **** They did not provide me with the original contract as I requested.

      Business Response

      Date: 04/17/2024

      This complaint is the first written communication we have received from you. We have now marked your account in dispute and have mailed you validation of what our client still states is an accurate debt to the address you provided in your complaint.
      Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.

    • Initial Complaint

      Date:04/10/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******** hospital. I do not have a contract with ADVANCED COLLECTION BUREAU, They did not provide me with the original contract as I requested.

      Business Response

      Date: 04/10/2024

      Hello, we are unable to locate any account in our system under the name and/or phone # you provided on this complaint. If you still believe your account is in our office, please provide us our account # or more information to help us locate the account, such as your SSN and DOB. Please contact me directly if you need further assistance. Thank you, *****************************,************.

    • Initial Complaint

      Date:03/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with The Monroe Lease Solution. I do not have a contract with Advanced Collection Bureau, they did not provide me with the original contract as requested.

      Business Response

      Date: 03/18/2024

      This complaint is the first written communication we have received from you. We have now marked your accounts in dispute and have mailed you validation of what our clients still state are accurate and valid debts to the address you provided in your complaint. 
      Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.

      Customer Answer

      Date: 03/18/2024

       
      Complaint: 21447619

      I am rejecting this response because:
      I have no idea of this debt and advanced collection bureau. Please show send me proof of signed paperwork by me stating that I owe Advanced collection Bureau if you arent able to provide me with the ORIGINAL documentation that I owe Advanced collection I demand for this to be removed from my credit report. 
      Sincerely,

      *****************

      Business Response

      Date: 03/19/2024

      As stated yesterday, we have mailed you validation of what our clients still state are accurate and valid debts,including your signed lease agreement, to the address you provided in your complaint. Please review those documents and then contact me directly if you need further assistance. Thank you, *****************************. ************.

    • Initial Complaint

      Date:02/28/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt for Advanced Credit Bureau. I did not sign a contract with Advanced Credit Bureau. They did not provide me with the origional contract as requested.

      Business Response

      Date: 03/01/2024

      This complaint is the first written communication we have received from you. We have now marked your accounts in dispute and have mailed you validation of what our client still states are accurate and valid debts to the address you provided in your complaint.
      Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.

      Customer Answer

      Date: 03/03/2024

      please cease and desist all calls and contact with me immediately. I did not sign any contract for the third party. This is noty debt and i demand it be removed.

      Customer Answer

      Date: 03/21/2024

       
      Complaint: 21357978

      I am rejecting this response because:

      Consumer
      Most Recent Message
      Date Sent: 3/3/2024 10:35:20 PM
      please cease and desist all calls and contact with me immediately. I did not sign any contract for the third party. This is noty debt and i demand it be removed.



      Sincerely,

      ***********************************

      Business Response

      Date: 03/21/2024

      We have already marked your accounts in dispute and have had our client investigate your disputes, where they determined your accounts are still accurate and valid. We have already sent you verification of the debts and you have since contacted us offering to settle the accounts or make payments.
      As you are now requesting we cease and desist in contacting you in this new complaint, we have marked your file as such. Please feel free to contact me directly should you need further assistance.Thank you, *****************************. ************.

    • Initial Complaint

      Date:02/22/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ************************ I do not have a contract with Advanced Credit Bureau, and they did not provide me with the original contract as I requested.

      Business Response

      Date: 02/26/2024

      This complaint is the first written communication we have received from you. We have now marked your account in dispute and have mailed you validation of what our client still states is an accurate debt to the address you provided in your complaint.
      Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.

      Customer Answer

      Date: 02/26/2024

       
      Complaint: 21333011

      I am rejecting this response because:

      In accordance with the Federal Trade Commission's Fair Credit Reporting Act, I am not liable for the debt in question because I never entered into a written, or otherwise, contract with ADVANCED COLLECTION BUREAU who is reporting a collection to the credit bureaus.

      If I am in error, then ADVANCED COLLECTION BUREAU will be able to furnish the originally sign contract between both parties as proof. If a contract between myself and ADVANCED COLLECTION BUREAU cannot be furnished, then I expect the collection be removed from my credit report from all three credit reporting bureaus or I will be forced to take further legal action at ADVANCED COLLECTION BUREAU's expense. Thank you.


      Sincerely,

      ***********************

      Business Response

      Date: 02/26/2024

      As to not having a contract with our company creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts.  It is therefore quite legitimate and appropriate for the account, including credit reporting, to be handled through our company as agent for the original creditor.
      The original creditor has verified the debt to be accurate and valid, and validation of the debt is being forwarded to you.

      Customer Answer

      Date: 02/27/2024

       
      Complaint: 21333011

      I am rejecting this response because:

      So per your latest response you are confirming that I never entered into a contract with ADVANCE COLLECTION BUREAU and I do not have a debt with your company, therefore your credit reporting concerning a debt I supposedly own is illegal in regards to the Fair Credit Reporting Act. If you insist on this back and forth please provide legally bidding documentation supporting your position, like a contract I've signed with ADVANCE COLLECTION BUREAU and/or law stating that what you are doing is in fact legal. If not, please remove collections from all three of my credit reports.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:02/01/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CAPE CANAVERAL HOSPITAL. I do not have a contract with this collection agency. They did not provide me with the original contract as requested.

      Business Response

      Date: 02/05/2024

      This complaint is the first written communication we have received from you. We have now marked your account in dispute and have mailed you validation of what our client still states is an accurate debt to the address you provided in your complaint.
      Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.

    • Initial Complaint

      Date:01/08/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received a bill for service date 10/2018 for dental services. The problem is that I neither received dental services nor did I have coverage. This is not my bill and from the list of former complaints seems to be a scam.

      Business Response

      Date: 01/09/2024

      We are unable to locate any account for you in our system.We are often confused for other companies that have similar names, but if you still believe your account is with our office, please contact me directly and I would be more than happy to assist you. Thank you, ******************************************.

    • Initial Complaint

      Date:01/07/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with "********************* ********", (Account 1 Opened on August 22 2019) and (Account 2 Opened on Jan 06, 2021}, I do not have a contract with "ADVANCED COLLECTION", They did not provide the original contracts as I requested.

      Business Response

      Date: 01/10/2024

      This complaint is the first written communication we have received from you. We have now marked your account in dispute and have mailed you validation of what our client still states is an accurate debt to the address you provided in your complaint.

      Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.

    • Initial Complaint

      Date:11/22/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ADVANCED COLLECTION , I do not have a contract with WATERWAY VILLAGE, they did not provide me with the original contract as i requested

      Business Response

      Date: 11/28/2023

      This complaint is the first written communication
      we have received from you. We have now marked your account in dispute and have
      mailed you validation of what our client still states is an accurate debt,
      including your lease contract, application and ID’s, to the address we have on
      file for you as you did not provide any address on this complaint.
      Creditors have the right in the
      normal course of business to employ a third party such as our company to
      attempt to collect their past due accounts. It is quite legitimate and
      appropriate for an account, including credit reporting, to be handled through
      our company as agent for the original creditor.

      Customer Answer

      Date: 11/28/2023



      Complaint: ********



      I am rejecting this response because:

      I’m a victim of fraud and I have every right to dispute this I didn’t open a lease apartment someone must of opened one under my name please have them removed this off my ******* credit report or I’ll take legal action!! 

      Sincerely,



      ******* ******

      Business Response

      Date: 11/30/2023

      If you are
      claiming this is indeed not you and is fraud or identity theft please forward a
      copy of a police report, driver license and social security card so we can
      appropriately investigate. Thank you, Matthew S******* *************

    Advanced Collection Bureau, Inc. is NOT a BBB Accredited Business.

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