Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Advanced Collection Bureau, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Advanced Collection Bureau, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Advanced Collection Bureau, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 72 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/09/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      im not liable for this debt with east ridge I do not have a contract with advanced collections bu they did not provide me with original contract as I requested

      Business Response

      Date: 03/18/2025

      This complaint is the first written communication we have received from you. We have marked your account in dispute and have mailed you validation of what our client still states is an accurate and valid debt, including your signed lease contract, to the exact address listed on this complaint. Please note, on this complaint you listed your zip code as *****, which we show as being Spartanburg,but you listed your city as **********, which we show as having a zip code of *****.  

      Please review the debt verification once you have received it and contact us directly if we can be of further assistance. Thank you, ******* *******. ************

    • Initial Complaint

      Date:02/22/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ADVANCED COLLECTION BUR.I do not have a contract with ADVANCED COLLECTION BUR.They did not provide me with the original contract as I requested

      Business Response

      Date: 02/24/2025

      Please provide our account number or account numbers and/or other identifying information such as the amounts of the account or accounts that you are requesting an original contract for and we will ask our client to research your dispute and provide you with the requested documentation. Also,please provide us with your mailing address so that we may send you the requested documentation.

      Please note this is the first written communication we have received from you. Please reach out to us directly and we will be happy to assist you with providing the requested documentation. Thank you, ******* *******.************.

    • Initial Complaint

      Date:02/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ************************************************* BU - ACCIFOU5010010016402 - $1,202 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 02/17/2025

      This complaint is the first written communication we have received from you. We have marked your account in dispute and have mailed you validation of what our client still states is an accurate and valid debt, including your signed lease contract, to the address listed on this complaint.

      Please review the debt verification once you have received it and contact us directly if we can be of further assistance.Thank you, ******* *******. ************.

    • Initial Complaint

      Date:01/17/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with THE 35 WEST APARTMENTS. I do not have a contract with Advanced Collection Bu. They did not provide me with the original contract as requested.

      Business Response

      Date: 01/20/2025

      This complaint is the first written communication we have received from you. We asked our client to review your dispute but they stated they were unable to locate your file, after suffering a data loss.
      We have now cancelled and returned this account to the original creditor and have asked the credit bureaus to delete this item from your credit history.
      Please reach out to us directly if we can be of further assistance. Thank you, ******* *******. ************.

    • Initial Complaint

      Date:01/16/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt and I do not have a contract with ADVANCED COLLECTION BU plus they did not provide me with the original application like I asked.Account No: ************* Aacmount Disputed: $2413

      Business Response

      Date: 01/16/2025

      This complaint is the first written communication we have received from you. We have now marked your account in dispute and have mailed you validation of what our client still states is an accurate and valid debt, including your signed lease contract and rental application, to the address listed on this complaint.
      Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.
      Please review the debt verification once you have received it and contact us directly if we can be of further assistance.Thank you, ******* *******. ************.

    • Initial Complaint

      Date:12/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******** LP, I do not have a contract with Advanced Collections Bureau, they did not provide me with the original contract as I requested.

      Business Response

      Date: 12/24/2024

      On 11/20/23 you emailed us a dispute letter and we marked your account in dispute and forwarded your letter to our client for review and on that same day we emailed you back their reply, in which they stated the debt was still accurate and valid, and we also emailed you validation of your debt.
      Today we have mailed you validation of what our client states is an accurate and valid debt, including your signed lease contract, to the address listed on this complaint.
      Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.
      Please review the debt verification once you have received it and contact us directly if we can be of further assistance. Thank you, ******* *******. ************.

      Customer Answer

      Date: 12/27/2024

       
      Complaint: 22725459

      I am rejecting this response because:

       


      Dear ****** ******** and ****** *******, 

          Firstly thank you for working diligently during the holiday it is greatly appreciated in order for this to be resolved. As stated previously I do not acknowledge nor accept this debt. I do acknowledge I had a signed lease agreement with your client to which all agreements were upheld and respected; my rent was paid consistently on time, I notified the property manager before my departure of the residence, I turned in my singular key to the residence on time and as agreed upon per the signed lease to the property manager therefore fulfilling my lease. After vacating the premises, I did not return and have no first-hand knowledge of any damages or issues that may have arisen after my departure. To date, I have not received any documented evidence, including time-stamped photos or reports, that correspond with my departure date and specify the alleged damages. To my knowledge there was no walk through prior to the said property manager entering a new and separate lease agreement with my father, ***** **********. His contact information is as follows: ********************** / ************
      He occupied the property for three months before being served an eviction notice by a regional manager, with whom I have had no direct interaction. If damages were discovered and documented months after my departure, I believe this demonstrates negligence on the part of the property management. Such a timeline invalidates claims of my liability. In light of this, I respectfully request that this debt be removed from my credit report immediately.


      Thank you for your cooperation and understanding. I look forward to resolving this matter promptly. 


      Sincerely,
      ****** **********



      Business Response

      Date: 01/08/2025

      On 1/2/2025 we forwarded your most recent complaint to our client for review and on 1/7/2025 they affirmed that they believe the debt is still accurate and valid. Today we have mailed you their full response to the address listed in your complaint. Please review their full response, and contact us directly should you have further questions. Thank you, ******* *******.************.

      Customer Answer

      Date: 01/09/2025

       
      Complaint: 22725459

      I am rejecting this response because:
      Thank you for your response Mr. ******* although I understand you requested to be reached personally I feel it would be more beneficial to continue to converse here. I will patiently wait for the requested information to arrive and then take them into deep consideration. I hope they address all problems I started in my previous communications, if not this response will not be sufficient and it will be rejected again. I would also like for the mailed responses to be documented here as well. I hope this can all be resolved in a timely manner thank you. 
      Sincerely,

      ****** **********

      Business Response

      Date: 01/13/2025

      We have noted your comments. Thank you.

    • Initial Complaint

      Date:12/20/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with EDGEWATER WALK and I do not have a contract with ADVANCED COLLECTION BU plus they did not provide me with the original application like I asked.Account No: Amount Disputed: $ 4558

      Business Response

      Date: 12/23/2024

      This complaint is the first written communication we have received from you. We have now marked your account in dispute and have mailed you validation of what our client still states is an accurate and valid debt, including your signed lease contract and rental application, to the address listed on this complaint.
      Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.
      Please review the debt verification once you have received it and contact us directly if we can be of further assistance. Thank you, ******* *******. ************.

    • Initial Complaint

      Date:12/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked this company several times to provide a debt validation because I believe the account this company is reporting on my credit is incorrect. The collection agency has not provided the required validation information regarding the debt, as stipulated under 12 CFR 1006.34(b)(5). Even though they reported the account to a consumer reporting agency, they have not furnished any validation of the debt, violating my rights as a consumer.Furthermore, the collection agency is engaging in deceptive and misleading practices in violation of consumer rights. By failing to provide proper validation and failing to follow required disclosure protocols, they are using false, misleading, and deceptive means to collect on this debt, which is a direct violation of my rights under the Fair Debt Collection Practices Act (FDCPA) and related consumer protection laws.

      Business Response

      Date: 12/03/2024

       We received your letter/verification request on 7/29/2024 and mailed you back verification of what our client considers to be a valid and accurate debt, including your full signed lease and rental application, via the **** on 8/12/2024 to the same address you provided in your letter.
      As you are now stating you did not receive our letter, we have today re-sent it to you via **** certified mail #********************** to the same address listed on your complaint.
      Please review this verification of your debt and contact us directly should you need further assistance. Thank you, ******* *******. ************.

    • Initial Complaint

      Date:11/30/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Park Yellowstone Apartments. I do not have a contract with Advanced Collection Bureau, they did provide me with the origial contacts as requested.

      Business Response

      Date: 12/04/2024

      This complaint is the first written communication we have received from you. We have now marked your account in dispute and have mailed you validation of what our client still states is an accurate and valid debt, including your signed lease contract, to the address listed on this complaint.
      Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.

      Please review the debt verification once you have received it and contact us directly if we can be of further assistance. Thank you, ******* *******. ************.

    • Initial Complaint

      Date:09/30/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with business headquarters location, I do not have a contract with Business Headquarters Locations, They did not provide me with the original contract as i requested.

      Business Response

      Date: 09/30/2024

      This complaint is the first written communication we have received from you. We have now marked your account in dispute and have mailed you validation of what our client still states is an accurate and valid debt to the address listed on this complaint.
      Please note that your complaint reads as I am not liable for this debt with business headquarters location, I do not have a contract with Business Headquarters Locations, They did not provide me with the original contract as i requested. However, our company is called Advanced Collection Bureau, Inc.,not Business Headquarters Locations.
      Creditors have the right in the normal course of business to employ a third party such as our company to attempt to collect their past due accounts. It is quite legitimate and appropriate for an account, including credit reporting, to be handled through our company as agent for the original creditor.

    Advanced Collection Bureau, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.