Reviews

Review Details

• Review fromBrian G

  Date: 02/25/2025

  1 star
  A section of the couch sank in. I filed a claim. They denied the claim over normal wear and tear. So I opened the bottom of the couch myself to find the wood had failed and the springs let loose. I filed a dispute and got this response:Based on the information provided the furniture has loss of resiliency. Per the terms and conditions of the warranty loss of resiliency is not covered. Please refer to your warranty certificate for specific coverage and exclusions ************** coverage states this: Here are the highlights of what your plan covers:An accidental stain attributed to a single incident Certain structural or component failures due to a defect in materials and/or workmanship during normal residential use An accidental rip, tear or burn attributed to a single *********** which is it. Loss of resiliency, or structural failure. Sounds like a corporately worded answer to not have to pay out my claim.

  Uniters North America, LLC

  Date: 02/27/2025

  Dear Mr. *********************** you for sharing your experience with us. We have carefully reviewed the information you provided and our records regarding your claim. The records show that your claim was filed for loss of foam resiliency on the right arm facing sofa portion of the sectional. Based on the terms and conditions of the Protection Plan, the claim is not eligible for service due to loss of foam resiliency is excluded from coverage. We  apologize for any inconvenience this may cause, as we are unable to take further action on your claim.
  
  
  Sincerely,

• Review fromDonna J

  Date: 02/24/2025

  1 star
  I purchased a warranty plan with Uniters Pure ****************** Plan through ****** Furniture in *********************** and it is as worthless as the paper it was printed on. I was unable to take a picture of my warranty issue so they closed out my claim on a 5 year warranty for scratches. I only have a flip cell, and I am older and not adept at technology I just tried again to open a claim and get the warranty service I paid for but they said since I didn't follow-up 2 years ago with the claim, my warranty is essentially null and void with them. I would call them on language in their contract and they had me on hold to find yet another reason to deny me any warranty service because I didn't follow-up. I won't buy another warranty on anything, and I won't buy another thing from ****** Furniture in ***********************.

  Uniters North America, LLC

  Date: 02/26/2025

  Dear Ms. ******************** you for sharing your experience with us. We're sorry to hear that your experience didn't meet your expectations. We have carefully reviewed the information you provided. Our records show that your original claim was filed February 27, 2023 for scratches on the loveseat. At the time of the claim filing, our *************************** requested photos of the damaged areas and item in order to determine the appropriate resolution of the claim. An email was sent to your email address February 27, 2023 requesting the photos within 15 days otherwise the claim will close. The records show that the photos were not received within that timeframe therefore the claim closed March 15, 2023. Although the photos were not received we have provided a 10 days grace period via an email sent to your email address on file with the following information "It has been more than 15 days since we sent you a request to upload photos of the reported damage. Photos help us to quickly and efficiently see the reported damage and decide the best course of action to resolve your claim.If we do not receive the requested photos in the next 10 days, we will consider the issue resolved. Please contact us if you have questions. Thank you for your cooperation". We were not contacted or notified that photos could not be provided otherwise we could have made an accommodation and sent a Technician to further evaluate without the photos. After the last email the claim was permanently closed and there have been no further contacts on this claim for 2 years until we received a request February 20, 2025 to submit a new claim for the same damages previously reported in 2023. We apologize for any inconvenience this has caused you as we will be unable to take any further actions on your claim.
  
  
  
  Sincerely

• Review fromAnthony I

  Date: 02/20/2025

  1 star
  **** of a warranty company. They agree to cover spills and accidents on rugs. We had a spill. We asked for it to be covered. They denied it because there was an accumulation of wear and tear on the other end of the rug. Didnt even care about that side of the rugjust wanted the spill covered. But claim denied for accumulation of stains on carpet. These people steal your money. ******.

  Uniters North America, LLC

  Date: 02/21/2025

  Dear Mr. *********************** you for contacting us and for the information you have provided. Our records show that your claim was filed for a food stain on the area rug. A ******************** Technician was dispatched to your home to clean the area rug. The technician report and photos show an accumulation of stains and general soiling on the area rug.While we understand your request to address only the stain reported in the claim, we are unable to accommodate your request as the Plan covers accidental stains from single occurrences and exclude accumulation. We apologize that you feel that the plan is of no value to you. Our records also show that our **************** performed several successful repairs on previous claims and provided a full replacement at no extra charge to you on the cabinet in 2024 under your Protection Plan. The claims were adjudicated based on the terms and conditions of your Protection Plan. We apologize for any inconvenience this may cause as we will be unable to take any further actions on your claim.

  Sincerely,

• Review fromPaul B

  Date: 02/12/2025

  1 star
  We purchased a ****** ***** Leather Reclining Loveseat with USB, ***** on October 25th, 2023 from Living Spaces, ****************************************************. We paid for a CareFree Protection Plans for a 5-year extended warranty.We received delivery of the loveseat on November 16, 2023 and used the loveseat until April of 2024, when we left to our primary home in ******. We returned to our winter home in ****, ** on October 13, 2024 for the winter months. We noticed right after this past Christmas of 2024 the loveseat was showing a bald spot along with chipping, peeling and cracking in the area of the headrest cushion where my head rests on the back cushion. It has no other wear or damages anywhere on the rest of the loveseat. This was alarming as we have only lightly sat on this furniture for a total of 7-1/2 months and this is now happening? We have other leather furniture in our possession that have never had a problem such as this. I believe this is a defective piece of material used in the production of this furniture. We do not have *************** and the loveseat is in our living room with a north facing window that has NO sun or bright light shining in. We respectfully challenge the claim from the insurance company that the damage is from fading. Original Claim #C3121565 1-27-2025 **** J. ****

  Uniters North America, LLC

  Date: 02/13/2025

  Dear Mr. ***************** you for the taking the time to share your experience with us and for the information you have provided. Our records show that your claim was filed January 27, 2025 for cracking and peeling on the leather loveseat. Based on the terms and conditions of the Protection Plan purchased the claim is not eligible for service as cracking and peeling of leather is excluded from coverage.  Please refer to the exclusions and limitations section of your Plan for specific information regarding the exclusion of cracking and peeling of leather. We apologize for any inconvenience this may cause you as we will be unable to take any further actions on your claim.

  Sincerely,

• Review fromKristina P

  Date: 02/01/2025

  1 star
  This company is a total scam. We have had our sofa less than 4 years and have had someone come "repair" it. It is broken again and now my claim is being denied because the "warranty " doesn't cover the arms coming apart from the sofa frame apparently. Even though they have fixed it before. Multiple attempts to speak with a supervisor and I'm told they only schedule calls and someone will call me back only for it to never happen. So now I'm stuck have to not only pay to replace the furniture but also pay to have the broken pieces hauled away.

  Uniters North America, LLC

  Date: 02/03/2025

  Dear Ms. *************** would like to thank you for taking the time to voice your experience with us. Our records show that you have filed several claims under the Protection Plan purchased. The first claim was filed April, 2023 for frame damage on the sofa. A service technician was dispatched to your home for repairs. The service technician was able to successfully repair the damages on the sofa. A second claim was filed May 2024 for frame damage on the sofa and loveseat. A work order was issued for a technician to repair the items. The records show that the technician contacted you to schedule a service appointment and was advised that the damages were already repaired and that a new appointment was not needed. A third claim was filed for frame breakage on the loveseat. The claim was approved for a full replacement on the loveseat.The replacement authorization was sent to your original store of purchase to replace the loveseat at no extra charge to you. The last claim was filed January 14, 2025 for frame damage on the sofa. At the time of filing the claim you indicated that the damages were noticed more than 30 days prior to filing the claim. The terms and conditions of the Protection Plan dictates that all covered occurrences must be reported within 30 days of discovering the damages. Since the damage was reported out of that timeframe the claim is not eligible for service. We apologize for any inconvenience you may have experienced. The claims were adjudicated based on the terms and conditions of the Protection Plan and the information you have provided.
  
  Sincerely,

• Review fromMitchell F

  Date: 01/29/2025

  1 star
  Denied our claim saying we didn't notice it within the 30 days of filing, I submitted pictures with the screenshot of when the pictures wer taken ( within 2 weeks of the claim) and they refuse to take that into account. ********************** is a scam and should be closed down. Avoid them at all costs.

  Uniters North America, LLC

  Date: 01/30/2025

  To whom it may concern,

  We have reviewed the information provided. We have researched our records using the name, email and zip code included on this review but was unable to locate any claim records. Unfortunately, without pertinent information like a claim number, invoice number or phone number associated with the account, were unable to review your concerns. Please provide us with the aforementioned and any other details so we can investigate this matter.

  Sincerely,

• Review fromAlyssa N

  Date: 01/27/2025

  1 star
  Biggest Scam of a Company. Avoid at all costs. My husband and I bought two new couches, 10 chairs (dining and barstools) and two outdoor furniture sets from American signature furniture. We were told my American Signature Furniture that this company would cover absolutely anything and everything for five years at the time of purchase. One of our couches is coming apart at the seams and it was determined to be a manufacturing defect after two years of extremely gentle use. We have three couches at our house and this is the one we use least. They have refused our claim and American Signature refuses to do anything as well. Dont waste your money

  Uniters North America, LLC

  Date: 01/29/2025

  Dear Mrs. ******************** you for the review provided and the information shared.Our records show that a claim was filed August 27, 2024 for seam separation and stains all over the sectional. At the time of filing the claim you indicated that the damages were first discovered more than 30 days prior to filing the claim. Based on this information and the terms and conditions of the Protection Plan purchased the claim was deemed not covered. The Plan dictates that all occurrences of covered stains and or damages must be reported within 30 days of discovery.

  A subsequent claim was filed December 6, 2024 for seam separation on the wedge portion of the sectional. A professional service technician was dispatched to your home to the home. Upon inspecting the item, the technician reported that there is seam separation on 8 seat casings and 10 throw pillows of the sectional due to normal wear and tear. The claim was adjudicated as not covered as normal wear and tears to fabrics and leathers are excluded from coverage. Both claims were adjudicated based on the terms and conditions of your Protection Plan and are not eligible for service. As such we apologize for any inconvenience this may cause as we will be unable to take any further actions on your claims.

  Sincerely,

• Review fromPatrick T

  Date: 01/24/2025

  1 star
  We paid over $6k for a couch from Living Spaces and also purchased the warranty for $802.50 to cover our couch (and 2 dressers) purchased from Living Spaces. We were sold on this that they would cover anything no matter what and turns out that they will find ANY way to deny a claim that comes in. We submitted the first claim due to a seam separating on the cushion in July of 2024 and were immediately denied. We appealed, they sent out an inspector who claimed it was definitely unrepairable and should be covered. Turns out Uniters STILL denied coverage stating it was fraying rather than seam separation and that was more manufacturer defect and not coverable. Per the pamphlet and the terms/conditions it clearly states that the item is covered for seam separation "Seam and stitching separation as defined as the stitching coming apart at the seam." Whatever, we lived with it. A couple weeks ago we had an accident occur and a cushion was damaged with a pair of scissors. We submitted this as a new claim, and what do you know it was immediately denied. We appealed and denied. After a call, now it is being told to us that this is an accumulation of damages, even though they are completely separate and the only reason they've accumulated is because the initial claim was denied. I'm seriously concerned that an American company is so quick to s**** hard working people out of their money and selling them a bill of good that they don't ever seem to be willing to fix. There is no wonder why they currently have a 1.05 out of 5 rating on here. I'm currently waiting for a call back from the ***** ******* to discuss further.

  Uniters North America, LLC

  Date: 01/27/2025

  Dear Mr. ********************* you for contacting us and for the information you have provided. Our records show that the claim was filed June 10, 2024 for damage reported as rips on the sectional. A service technician was dispatched to your home to inspect and repair the damages. The technician inspected the sectional and reported that there is fabric fraying on the seat casing & inside back of the chaise portion, left facing, right facing seat casings as well as the left and right facing back casings of the armless loveseat portion, Left facing, right facing seat casings as well as the left and right facing back casings of the right facing loveseat portion. The technician also reported fraying on all 6 throw pillow. Based on the technicians report and the terms and conditions of the Plan the claim is not covered as fraying is not covered. We apologize for any inconvenience this may cause as we will not be able to take any further actions on your claim.

  Sincerely,

• Review fromEnrique H

  Date: 01/22/2025

  1 star
  To Whom It May Concern,My wife and I purchased furniture (couches) from American Signature Furniture, and as part of our order, we added extra protection against stains through a warranty offered by Uniters North America, LLC. Unfortunately, the experience with Uniters has been deeply frustrating and disappointing. When we submitted a claim under the warranty, Uniters stated that their "professionals" assessed the images we provided and determined that our claim did not qualify. This is despite the fact that, according to the warranty terms, the claim did not need to meet a specific type of stain to qualify for coverage. Their response contradicts the warrantys provisions and feels misleading. Furthermore, the customer service we received was unprofessional and dismissive. When we reached out to discuss the matter, we were met with rude and unhelpful behavior. This lack of respect and accountability only adds to our frustration and leads us to believe that the warranty program is not being upheld in good faith. This situation is unacceptable and reflects poorly on both Uniters North America and American Signature Furniture for offering a service that does not live up to its promises. It is disappointing to see companies operate in such a manner, lacking integrity and leaving customers feeling scammed. We kindly request that this matter be resolved promptly. We are asking for the warranty to be honored in accordance with its terms or for a full refund of the protection plan cost. Thank you for your time and attention to this matter. Sincerely, ******* and ****** ******

  Uniters North America, LLC

  Date: 01/27/2025

  Dear Mr. ******************* you for contacting us and for the information you have provided. Our records show that the claim was filed November 2, 2024 for color transfer on the ottoman and the armless chair portion of the sectional. At the time of filing the claim, you indicated that the damages were noticed after the furniture was in transit. Based on the terms and conditions of the Plan and the information provided, the claim is not eligible for service due to damages that occur during transit are excluded from coverage. Additionally the Plan doesnt cover dye or color transfer. Please refer to the terms and conditions of your Plan for specific coverage and exclusions. As such we regret to inform you that we will be unable to take any further actions on your claim.

  
  

  Sincerely,

• Review fromAlyssa G

  Date: 12/02/2024

  1 star
  I purchased a warranty from American Signature Furniture, serviced by Uniters Pure Promise, on 11/22/22. I paid a little over $5,500 for a leather sectional and $500 for the warranty. I was assured that the company would cover damages for 5 years. I filed a claim when I noticed the leather was becoming discolored in several areas. They sent a cleaning kit that did not rectify the problem. I submitted another claim using the same information and thought it was a continuation of the original claim. The claim was denied because they said the damage was reported after 60 days. What is the purpose of a 5-year warranty if common sense and discretion are not used when evaluating claims? This was a costly item, and there is no reason that it should not be covered. I inquired about getting a refund for the warranty when I submitted a dispute, and the company refused to give me the information. There is no way I would pay $500 for a warranty if I knew that it is worthless and damages are in fact not covered. I am highly disappointed with this company and want a refund. Hopefully this review saves someone from being scammed by this company.

  Uniters North America, LLC

  Date: 12/05/2024

  Dear Ms. ******************** you for the submitted review and for the information provided. Our records show that the original claim was filed January 12, 2024 for unknown stains on two portions of the sectional. A professional cleaning kit was sent to your home January 15, 2024. At the time of sending the kit an email was sent to you with instructions on how to use the kit. The email also requested that you contact us within 14 days of receiving the kit if the cleaning was unsuccessful otherwise the claim will be closed. Since we didnt receive any contact within that timeframe the claim was closed. A second claim was filed November 20, 2024 for discoloration on 3 portions of the sectional.Based on the terms and conditions of the Protection Plan purchased the claim is not eligible for service due to discoloration is not covered. We apologize for any inconvenience this may cause as we will be unable to take any further actions on your claims.
  
  Sincerely,