Business ProfileforUniters North America, LLC

I purchased a kitchen table at ****** on 9/1/2020 . At this time I purchased the protection plan through Uniters. The cost of the plan was $298.In 2022, the finish on the dining room table was defective and peeling/chipping off all over the place. I filed a claim with Uniters on 3/28/2022, claim reference C2690698. The tech was assigned on 4/28/2022. They took some time to update the claim, but I was finally told that they didn't have the table in stock anymore to provide a replacement, and that I could either get a cash settlement or store credit for ****** in the amount I paid for the table. I told them I wanted the store credit. In 8/2022 I noticed that my claim was settled with a cash settlement (which I didn't ask for), which was so small I could not buy a new table with it. I never received this money, just was told that is how it was settled. I told them via the app that I would like a voucher for the store credit so I could just buy a new table. It is documented. They keep saying that I have to sign to accept the voucher, but I never received it and they closed the claim. They refuse to reopen the claim or allow me to open a new one, so I am out $298 and have to keep a tablecloth on the table, or pay to have the table refinished. I have made so many calls to Uniters and am convinced they are just a scam; they will do everything *not* to help you. They try to confuse you with their app and sending "contracts" or "sign offs" that you can never find.