Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Escrow Services

Playerup.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Escrow Services.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold an item on playerup.com And the selling part went pretty good After the company transferred my eaen to the Mm balance, when I tried to withdraw it suddenly went back to 0, and I got no money in my PayPal yet, they are ignoring me even after I've sent to them an invoice as they requested, it's been three months or more. Company : Playerup (middleman) Address : *******, **********, ************* I want my money now.

  • Initial Complaint

    Date:08/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PlayerUp received a deposit of around $200-$250 from me and refused to allow me to withdraw it. I waited months and months, contacting them on their site, on their live chat, on their telegram, all to no response. After filling out a review on a site, they suddenly asked me for my playerup username and asked me to remove the review in order to proceed with sending me my balance. After I eventually removed the review, they banned my account and proceeded to ghost me on all platforms, preventing me from being able to access my account or contact them in their site. It also prevents me from accessing my old evidence of deposit information through their site and hides my past conversations with them.

  • Initial Complaint

    Date:07/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not happy with this website at all. Over 30 days and payment never sent to my **** *** for a completed $380 order + they skimmed nearly $50 off the sale. For what? No explanation. Over a month & multiple attempts to get a human to communicate with me as to why payment hasn't been received for the completed order. All of my previous communications have gone unanswered. There is no customer service phone number.

    I have followed every step in every instruction written on the website to cash out. They did manage to send $330.60 from the $380 sale to the site wallet balance, but even that was never sent to my **** *** or ****** for over 19 days.

    I've reach out to their general support & "middleman" multiple times, emailed their ******************* posted on their Steam group, their ******** doesn't accept messages. No replies. Their support lacks any kind of quality.

    This much time and effort should never have needed to be spent for something so simple.
    Please learn from my experience: if it's a brand new website or app you've never used before, but want to use it for whatever, don't just use it. Do a search on the site, find reviews for it...on BBB preferably, Reddit, search ******* about it, whatever you need to do & find out if other people have had bad experiences before you do like I have just recently with this one.

  • Initial Complaint

    Date:06/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 28th 2023 I sold a mobile game account on the website playerup.com for the amount of $150.00, user name ********. The transaction was considered complete by an intermediary called middleman on June 2nd 2023 who ensured the payment would be in my bank account in 1-96 hours. A total of $19.50 was taken from the $150.00 for an unknown fee, owing me $130.50. Username Ktehn is the buyer and received the account sold.

    As of this writing I have yet to receive my payment for a good that was exchanged. I have reached out multiple times to see what the issue was with no response. All I am asking for is my payment. Because of the lack of respect and professionalism I am asking for the total $150 to be deposited into my account.

  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used a website called playerup.com to sell an account I no longer used, using a service they called MiddleMan they provide a third party to ensure the payment gets to me and the account goes to the buyer. Everything went smoothly until I tried to request payment. They added my payment to on site credit after two weeks which was not what I requested so I complained to them to no response. I then requested to withdraw those funds and waited while trying every possible outlet to try and contact the company. They didn’t respond so I wrote a review of the website to warn others that this site was not a reputable site and customer service was none existant. This triggered a response from playerup which stated they would not process cash outs while there was “an ongoing issue” which was the only response I had received from the company and they cancelled my payout. I tried to contact them after this message and they yet again ignored any communication. I reopened a request for cash out and yet again the refused and closed the payout. I have screenshots of all communication. They still refuse cash outs and owe me over $1800.

  • Initial Complaint

    Date:12/31/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB, this company *************" is running a massive scam right now to defrau d as many people as they can. I have been lied to blatantly and deeply regret sending them anything. I cancelled my order shortly after and they are lying by claiming how playerup NEVER captured the funds even though they "voided" it several months after I made the order, as I called and contacted my card company they told me on their end it's showing as completed and they wouldn't lie to me. I'm hoping to file a civil lawsuit in court if all other mediation fails. I'm out $227.63

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PlayerUp middleman service did not pay me for my sold account. my withdrawal process was supposed to be 1-96 hours from Oct 3, 2022. It's December 21, 2022 at the time of writing this letter. There is no way to contact any person from the website only automated replies I hope that you would look into this since PlayerUp business is located in the United states. My account name on the website is : *********. Also upon searching online I'm not the only in this situation, And I want to avoid any future people getting scammed by their fraudulent acts. I wish to get paid but most importantly if they are legitimately scamming people for their money , They get close down for good. I'm not from the U.S. but please look into this business. Thank you

    Business Response

    Date: 12/28/2022

    Prove it

    Customer Answer

    Date: 01/05/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)

    My account ID is ********* , This is my cashout URL* ****************************************************************************************



    Also please see attach file, Playerup has no Customer support and will only go to automated response. Their telegram support Also ignores messages. I've trying to contact playerup to settle this incident since November but failed to contact or get any resolution from them.
    *** **************** ******* *

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in 2019 I signed up on playerup.com to purchase a game account. In order to do so I had to deposit money into my account which turns into credits. I was successfully able to complete the transaction and received the account. What I had remaining in my account I wanted to cashout so I put in a cashout request and their bot replied with automated response. After a few days gone by I received no word so I posted on their forum and submitted a ticket and their response was generic nothing helpful. Upon searching in their forums there were many people who've had issues with cashing out. Couple months later no word and the first ticket was closed with no resolution. I submitted another cashout request and the same automated response replied. Waited and still no word. Submitted another ticket and still no response. I got fed up and left it alone. 3 years later I went back to try again. Submitted another cashout and this time no automated response. Submitted another ticket and only reply was a bot giving general information.

    Customer Answer

    Date: 12/23/2022

    I have not heard from the company.

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date - 10/11/2022
    They owe me $500 for the account I sold on their website
    Claimed they would send payment to me, and I haven't been paid
    No information, or communication from the website.
    Transaction ID: **********

    Business Response

    Date: 11/16/2022

    Consumer Response /* (2000, 6, 2022/10/26) */
    They paid me today as of 10/26/2022.

Playerup.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.