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Business Profile

Escrow Services

Playerup.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Escrow Services.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sold my online gaming account on 05/21/2025 and seller (me) and buyer was confirm transaction after trade was over. And then they are sending notification you will receive your balance in ***** hours. But they are not verified my account over 30 days and after i contact with Telegram support chat @PlayerUpcom and they verified my account and deposit my money as a balance on my website account. At the same day i was created cash out request on 07/04/2025 and they send me auto message as estimate 1-96 hours will be take to deposit. After ***************************************************************************************************************** 07/15/2025 about confirm my bank name and i provide all informations. At 07/18/2025 they were requested change my payment method and couple hours later they told me i can keep same payment method and after that they never contact with me or answer my messages again. Also in the Telegram support chat when i told them i will report and sue them they are start to treating me. They just told me need a patience for get my money after 65 days.

  • Initial Complaint

    Date:11/11/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Playerup.com falsely charged me $257.00 for an account and provided me $250.00 worth of credits on their site instead of returning the money to my account. Ive been attempting to move the credits back to my account for months to no avail. Ive tried to contract them over a dozen times for assistance and havent heard back.

  • Initial Complaint

    Date:08/02/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied to withdraw $800 from my playerup account on May 13 this year, but didn't reply to me after more than two months. Is it trying to swallow my money? Please help me solve, thank you very much!

  • Initial Complaint

    Date:06/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 2/1/24 and 3/5/24 Business Name: PlayerUp (platform that provides ***************** to buy or sell online game accounts).Amount of money due: $200.10 Nature of dispute: I sold two items through this platform on February and March. The buyer paid PlayerUp, and after deducting their commission, PlayerUp never paid me my portion.PlayerUp never tried to resolve the issue. They came up with many excuses on why I havent gotten my money. Their first excuse was they never got my PayPal invoice, second excuse was they have open issues so they cant process my payment. I've asked them several times what were the open issues, wanting to resolve them quickly, but they never responded.I think they are scammers. At first, they told to send a PayPal invoice to ******************************** by clicking on ***********************************. Red flag! Send it to a gmail account and not an email associated with PlayerUp? And the link they provided is not a PayPal link. I created my invoice by logging into PayPal directly and sent it twice a few months apart, but they claim they never got it. I then send them a screenshot of the invoice, and what do you know, they finally acknowledged that they received my invoice. After this, they still delayed my payment due to open issues which I truly believe is a lie because they won't disclose the details of the issues.

  • Initial Complaint

    Date:06/07/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an account from them 4-5 days ago amount was 25.75$. Seller did not respond I requested assistance since i couldnt click the option to request refund and I never got a response reached out to their live chat never gor any response they scammed me out but unfortunately I cant *** to them due to the amount being low never do business with them scamers I have no clue how they are still in business

  • Initial Complaint

    Date:04/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went through the middleman on player up in order to securely sell my game account. Upon trying to cash out the balance shows as unavailable yet I never got an email. I have tried many times over the last 3 months to ask for help and am being completely ignored. I have to believe that middleman is a scam. I feel completely ripped off. The sale occurred on 12/28/2023 and the buyer as well as player up confirmed that funds were sent. The transaction number is **********

    Customer Answer

    Date: 04/27/2024

    Player up responded to me and said they would not pay me unless I took down a bad review I had posted. I did take it down but still have not been paid. It seems a bit unethical anyways.

  • Initial Complaint

    Date:02/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted a seller on this seemingly legit website, I paid him and he promptly blocked me before delivering any kind of service. I have tried contacting customer service to no avail. If I cannot get my money back, which I doubt I even will, I would like for this website to at least get shut down for even allowing scammers like this to exist. Completely unverified users that can just take money from people on a whim. I will attach images of the conversation as well as the transaction which was made via paypal.

  • Initial Complaint

    Date:02/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Middleman Order - Transaction ID: ********** Sold an account on ****************** on 2nd November 2023, this was the day the account was transfered to the buyer and he made his payment to Playerup.com After this transfer i immediately applied for payout to my paypal, i had to send them a copy of my passport and driver's license so i did.But they never paid the amount of $900 to my paypal, the payment is still 'in process' and they never reply to any of my messages or the buyer's messages.Again i have made a ticket 2 days ago but still no answer or payment.It's been months and it seems to me they are scamming more and more unaware folks around the internet, there are alot of advertisements on their site for selling gaming accounts.

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a transaction to buy an account. I later decided that I wanted to cancel it and ask for a refund but PlayerUp is proving to be extremely difficult to work with.My order number is **********, made on 02/15/2024.

  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 1/18/24 1/20/24 Amount of money owed to me from business: $3132 Nature of dispute: Playerup provides a middle man service for selling online gaming accounts. My account was sold and the transaction was completed to the sellers satisfaction. When it was time for Playerup to wire the funds to me that were owed, they completely stopped responding to any messages I sent. They use various platforms for communication, but the ones I used extensively were their website (Playerup.com) and the app Telegram. Telegram allows you to see when the recipient has viewed messages, and they looked numerous times throughout the day for several days. After realizing that they may not follow through with payment, I started to look for customer experience stories and they all were the same. Either the buyer sent money and their transaction fell through and they were never reimbursed, or the seller sells an account and then is never paid what is owed. If negative reviews are posted, they threaten to not issue money until posts are removed, and yet payment is never processed.Business has NOT tried to resolve problem. After I stated that I would begin to leave negative reviews and report to various agencies, they immediately responded that they were running behind, but that my payment would be issued soon. Because it was a bank account transfer, I let them know that I would wait a week to receive payment before submitting a complaint. They haven't responded since and it has been 2 weeks. This is their standard procedure. Promise payment, but never actually pay it out. I have lost an account that I spent 5 years building and have received $0 for the transaction, whereas Playerup received over $3800 from the buyer. On January 20th they said payment was pending and that I would receive it in 24 -144 hours. Last pending entry was triggered by me when I clicked receive payment but didn't change anything. More screenshots available.Order# **********

Playerup.com is NOT a BBB Accredited Business.

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