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Business Profile

Perfume

ALT Fragrances LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

Customer Complaints Summary

  • 108 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business sent incorrect order. Attempted resolution by emailing and subsequent follow up without response. 5 emails were sent by me to their support email alias.

  • Initial Complaint

    Date:11/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered cologne from the company on 11 November and given a tracking number. When I looked at the tracking number, it stated the order is waiting to be fulfilled. I reached out ove a week later enquiring about my order and was told they were looking into it but it's been three days now and no one has responded. They don't have a number to reach them on either..

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 2024 I ordered online at ALT, 3 bottles for their $99.00 special. In October I received only 2 bottles one partially empty and both boxes were moldy and damaged bottles. I tried to contact them and after disputing with my bank found out they have 100s of complaints filed against them on FB and Instagram for the same issue, They finally reached out to let me know they are refusing a refund. The bottles and boxes are full of mold and dangerous to handle. They are fraudulently mailing out damaged, ***** used products than trying to get us to pay postage back and only will offer a replacement.

  • Initial Complaint

    Date:11/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 1 bottle to try and 5 purchases popped up on my credit. 3 from alt fragrances for varying amounts and 2 from a ******* **** which appears is who started this business. Thankfully my bank recognized the ******* **** ones as fraud and declined them but the other charges need fixed. Sounds like they have done this to many others as well.

  • Initial Complaint

    Date:10/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased cologne from ALT. fragrances on September 19, 2024 for $45.95 after tax and received email confirmation. Im active military stationed in ***********, so the shipping address is to a PO Box in ***********. On September 20, 2024 I received an email that the product was ready to ship. The email contained tracking information that said **** was waiting to receive the package. On 24 September, 2024 I received another email saying the shipment was delayed- tracking number still said waiting for **** to receive the package. I wrote the customer service at this time to see what was going on; I was assured that everything was fine. I followed up on 27 September, 2024 with no change. Then followed up on the 30th- no change. On 2 October, the representative I have been speaking with via email considered the package lost, and asked for me to confirm my shipping address for a replacement, which I did. After that never got any confirmation emails of a new shipment, and told the representative that if I didnt get confirmation of shipment within 48 hours I wanted a refund. Havent heard since; wrote on Friday stating I wanted a full refund, no response.

  • Initial Complaint

    Date:09/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 5 bottles on 8/20/24 and paid extra for 2nd day air to be delivered 8/22/24. This company had come highly recommended to me. Shipment was lost by ***. I received two other shipments from different companies by the same carrier in same time. I filed a claim and ALT did not respond to their end of the claim. I sent a complaint email and finally they responded. They noticed my shipment still had not been delivered 8 days later and finally they respond and send a ***lacement. The ***lacement shipment sat for 6 days in an unknown shipping label created but not picked up status. I sent like 5 emails following up and received the same generic AI response from **** who is either the worst, most incompetent customer service *** in history or is just a program. Finally after 6 days it updated tracking and will arrive in another 6 days. They lied about which shipping provider it would be 3 times, first telling me **** then ****, then ***. All with the same tracking number and none of which actually tracked until today when it said it would be here in another 6 days. I am beyond disappointed and this is about principle. I PAID FOR EXPEDITED SHIPPING AND I DIDNT LOSE THE ORDER. THE CLAIM WAS APPROVED AND YOU GOT YOUR MONEY BACK FOR EXPEDITING SHIPPING SO YOU OWE ME THE SAME. SO FAR I HAVE PAID IN FULL FOR 5 BOTTLES WITH EXPEDITED SHIPPING AND HAVE STILL RECEIVED NOTHING EXCEPT AUTOMATED REPLIES AND EXCUSES. STAY AWAY FROM THIS COMPANY. THEY TAKE YOUR MONEY AND REFUSE TO HIRE ACTUAL PEOPLE TO FIX YOUR PROBLEMS. THIS COMPANY IS A SCAM. IT WILL BE A MIRACLE IF ANYTHING SHOWS UP AT MY HOUSE. SCAM LIKELY. NO ACTUAL **** TO HELP YOU. THEY STEAL MONEY. .

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a fragrance, order #ALT1495138, and initiated a return of the item on 7/31. I was told the return request was approved (RMA4431438) and that I would be responsible for paying to ship the item back to the company and once received I would be provided store credit. I shipped the item back to the company via **** with tracking number ********************** and the item was received by the company on 8/10. I contacted the company via email starting on 8/16 to inquire about the status of the return and store credit and from there I have been getting the run around from this company. A back-and-forth conversation via email has been occurring since 8/16; however, every time I contact the company, I am getting the run around as they continue to ask questions that I have already answered, but will not issue a store credit or refund. To date, I have not received store credit or any compensation for the return. Now, they are not responding to my emails at all. I have paid for shipping to return the item to the company and they have had the item for over 2 weeks so I am confused as to why they have failed to provide compensation for the item. I am requesting a full refund of the item as this is highly unprofessional and does not look good for your company.

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product on 5/11./2024 for $ ***** and was charged 3 times on my Credit Card. E-mailed within an 1/2 hour to cancel order since 3 times charging is a red flag. Due to multiple e-mails not to ship this product - it was shipped anyways product was immediately returned.Asked for refund and was told no refund just gift card or different product.I do not want a gift card nor do I want a different product, people are reporting rashes.This company scams people literally out of money and safe guards themselves with not so clear terms and conditions. When they get certain complaints their Website gets an update. Example: I recall that when you cancel your order immediately with in hours, money will be refunded.That was changed on the Website. You order, you get charged and according to my ******************* you enter their Terms and Condition.I paid $ ***** plus $ 10 in shipping and have nothing - and they can keep my money.

  • Initial Complaint

    Date:07/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their 3 Fragrance for $99 product and selected my 3 fragrances of choice. When they arrived, I liked 2 of the 3 and reached out about what options I have. I was told to mail what I didn't like back (at my expense) and I would get a store credit on my account, or I could mail what I didn't like back and include in the package my exchange request items. So I did that, I packaged up the 1 I didn't like and mailed it back to them at my expense, and included in the package a note about my request to exchange for a new fragrance I picked. This was over 1 month ago. I have emailed the same mailbox back several times asking for an update and they have completely stopped responding. So what I ended up with is 2 fragrances for $99 + the shipping charges I paid to send them back the 3rd for an exchange.

  • Initial Complaint

    Date:06/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bunch of fragrances on April 10th. I didnt end up receiving them so I figured out how to contact them. After the first time I tried to contact them they told me that I could get a reshipment or store credit. I asked if I could get a refund and they said according to there policy he cant offer a refund. I looked into there policy and the policy he was referring to was about no refunds for returns or exchanges so I told him that. He said regardless that policy means he cant refund me. I continued trying to explain they dont have a policy that says they cant refund and they stoped replying to my emails. I reached out again and was told the same thing. They attached a link to the same policy and the policy said no refund for returns and exchanges. I explained this again but they ignored what I said and still denied me a refund. After 2 months of going back and forth I checked there website to see they changed the policy long after I had asked for my refund.

ALT Fragrances LLC is NOT a BBB Accredited Business.

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