Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Apple five watch sold as refurbished towards the end of January. I received it around January 29. The watch doesnt work, it will not charge. I have a literally never seen it turned on. I have been contacting this company I have sent numerous emails! And I still havent heard back from anybody, so if you are looking to purchase some thing from daily sale, take it from me! Dont bother! They send you trash, and then doc all the emails are sent. So basically theyre picking through peoples garbage and sending it out as a refurbished product. And then they avoid every email that you send. Its not fair and I wouldnt want this to happen to anyone else. Im a single mom I work very hard for everything I have! And this place literally took my money and ran.

  Business Response

  Date: 02/20/2023

  Hello ********************,
  
  Thank you for contacting DailySale Customer Service.
  
  We are sorry to hear that you have encountered issues with your order.

   

  Upon review, please be advised that we have already responded to your concern last 1/31/2023, 2/3/2023 and 2/8/2023 on how to process the return of this order, Kindly check your inbox or spam for reference.
  
  Please refer to the content of the email in the attached screenshot below:
  
  I'm sorry to know that you have encountered an issue with your Apple Watch Series 5 GPS + Cellular 4G (Refurbished) as it won't turn on
  
  Please note that due to most of these electrical units being completely battery drained, they will need to be charged up to a minimum of 12 hours straight for the unit to regain momentum on their battery use.
  
  Please advise how units respond after 12 hours straight of charge before considering it defective, You can also try using a different charger if you have one available so that we can isolate the problem if the device is faulty or if it is the charger..
  
  If the item is found to be defective, Please be advised that you can either choose to return your order for an exchange or a refund.
  
  To start the return process, Kindly visit our return portal to set up a Return or Exchange by clicking the following link: *************************************************************************
  
  Here is the manual Instruction on how to process return : ********************************************************************************************************
  
  Please be advised that the return label and return instruction will be sent to your email when you complete the process on our return portal.
  
  Just a gentle reminder: Our return portal will send you a return shipping label, as well as instructions on how and where to send your package. Depending on the circumstance (For refund option only), we might deduct a fee for the return shipping label from your refund. Please note that the deduction is for the refund option only. We cannot provide return labels for some larger items or international orders. Please note that we offer free returns for replacement and exchanges.
  
  Return for Store Credit - You will need to return the item for DailySale Gift Card Code.
  
  Shop Now - You will need to return the item in exchange for a different item instead.
  
  For more information you may review our return policy here: *********************************************************
  
  The item you wish to return is an electronic device and it is important that you remove any and/or all email addresses and passwords and then factory reset the units before returning. This will avoid any delays in the processing of your refund request. In addition, please package it well, so no damage or cracked screen may happen during transit.
  
  Also, Please be advised that you need to unpaired your device to your iCloud account before returning it.
  
  Here's how to remove/reset your Apple watch: ****************************************************************************
  
  Kindly let us know if you are able to complete the return process and obtain a return label?
  
  Please be advised that we can only process a refund once you have returned this order back to us
  
  I hope this helps.Let us know if you have any further questions or concerns.

• Initial Complaint

  Date:02/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refurbished Dyson Hair Dryer from Daily Sale for $290. I received a product that was glitchy. I thought this was a result of the product being refurbished. Over time, the dryer has actually stopped working and now won't turn on.When I tried to contact the company to get a refund or replacement, they indicated that the return portal had closed. They don't have a customer service number to handle this issue. I sent an email, but got no response. I would like a replacement for the hair dryer.

  Business Response

  Date: 02/20/2023

  Hi Mr/Ms *******,
  
  
  ********* from DailySale Customer Service.
  
  
  We're sorry to hear that you have experienced an issue with returning your order.
  
  
  Please be advised that we have made an adjustment to your return window and upon checking you were able to process the return for a refund in our portal.
  
  
  Would you be able to provide a return tracking number so we can keep track of the package's delivery history? This way, we can also ensure that your preferred reimbursement will be processed seamlessly. 
  
  
  Furthermore, we currently do not offer phone support and may look to add them in the future as our support is available via email and live chat. 
  
  
  We will be waiting for your next response. Feel free to reach us through email if you have any questions or concerns.
  
  

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1, 2023, I placed Order No. #******* for 4x Apple Series 6 watches. Immediately after placing the order I found they had auto-added shipment protection to my cart and I did not notice the amount discrepancy due to the large value of the order. $850.31 total, $89.98 for the shipping protection. I immediately argued that I did not need 4x shipping protection with zero resolution, just pointing me to check the terms and conditions of the shipping protection. When I asked them to send the terms and condition of the shipping protection they could not deliver these - I immediately thought "scam product".Received the watches on February 8, 2023. Every single one of them looks like they were dragged through gravel. Scratches and cracks make these watches unusable. I requested information for a return and the process is not simple and the company takes a $48 processing fee on top of everything for the return. This is unacceptable. What a deceptive, miserable way to scam consumers out of money. As of right now, they are trying to bait me into continuing with "For a limited time, you can get a $780.38 USD gift card (instead of a $707.38 refund), for your recent return of:" No, I want a refund of $850.31.

  Business Response

  Date: 02/20/2023

  Hi ****************,
  
  
  Greetings from DailySale Customer Service.
  
  
  We are sorry to hear that you have encountered issues with your order and returned the product for a refund. I also understand that you are concerned about the shipping protection plan. 
  
  
  Please be advised that shipment purchase protection is a paid service wherein damaged, stolen, or lost packages are covered.
  
  
  If you did not receive the item or it shows up differently from its description, DailySale will reimburse you for the full purchase plus any original shipping costs - which are subject to terms and limitations.
  
  
  Furthermore, kindly note that the plan is automatically enabled when placing an order. However, you may disable it before proceeding to the checkout page.
  
  
  In regards to the return fee, our website indicates that our Return Policy:
  
  "If your return is accepted, well send you a return shipping label, as well as instructions on how and where to send your package. Depending on the circumstances, we may deduct the fee for the return shipping label from your refund. We do not provide return labels for some larger items or international orders."
  
  
  For more information, you may review our it here: *********************************************************
  
  
  To assist you with your concern regarding the refund of the Protection Plan, I will reach out to our fulfillment team to further review this request and will send you an update in the next 72 hours once I receive a reply.
  
  
  Thank you for your patience and understanding.
  In the meantime, please let me know if you have any further questions.
  
  

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19381621
  
  I am rejecting this response because: you still owe me $142.93. You cannot automatically add services to my cart, deliver broken products, and expect me to pay additional fees when I return your junk items. I refuse to be scammed out of any money by your shady business practices.  I especially refuse when you could not produce the "rules" you cite in this response after I immediately asked for a refund on the shipping protection sham. Deplorable behavior on your part.  Send me $142.93 and this is resolved, not until then.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/09/2023

  Hi Mr. ******,
  
  
  Thank you for contacting DailySale Customer Service.
  
  
  We appreciate your response and we understand that you are waiting for our reply.
  
  
  Please know that we have received an update from our fulfillment team and have approved the refund of the shipping protection charge.
  
  
  Furthermore, as per checking your account, it shows that you have filed a dispute with your financial institution. Please be informed that once a dispute is filed through the credit card company, the funds are immediately pulled from our account. Chargebacks are a complex process and sometimes difficult to track or know the outcome of.
  
  
  If you can drop the dispute to your banking institution, we can now proceed with the refund for the shipping protection.
  
  
  We look forward to your response.
  

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19381621
  
  I am rejecting this response because:

  Your effort is appreciated, but does not meet my requirement of you.  Both shipping protection and re-stock fees need to be refunded.  $142.93 is the amount I submitted in the dispute through my credit card company to make me whole.  I am not going to withdraw my dispute as it is my only guaranteed recourse at this point.  You can only resolve this through my credit card company by accepting the dispute and allowing the return of $142.93 in full.  Reply and accept the dispute through my credit card company to resolve this 100%.  The credit card company has contacted you, reply to them that you allow the full refund of $142.93 that they already removed from your account.  I repeat myself for clarity that you owe me $142.93, and that you return this money to me by replying to the dispute from my credit card company.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 03/10/2023

  I did receive the partial refund of $707.38.

  I submitted a dispute with my credit card company for the remaining $142.93.  The credit card company works in parallel with the BBB to resolve this issue for me.

  I require the vendor to acknowledge returning the remaining $142.93 to me via the credit card dispute.

   

  Business Response

  Date: 03/21/2023

  Hi Mr. ******,
  
  
  Thank you for your response. 
  
  
  I sincerely understand that you declined to withdraw the dispute filed with your financial institution and that you are requesting to be refunded for the restocking fees as well.
  
  
  Please know that I have reached out to our fulfillment team regarding your request and will send you an update once we receive a response.
  
  
  Kindly allow us 2-3 business days and please know that you can also reach out to us via ********************************** for follow up.
  
  
  We appreciate your patience and let me know if you have any other questions.
  
  

• Initial Complaint

  Date:02/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Laptop arrived without ability to log onto the laptop. **************** was not surprised or offer replacement. Only that I had the optionto file for a return that only would give me ****** of my ****** purchase. My purchased insurance was not incorporated either. This is a scam.

  Business Response

  Date: 02/20/2023

  Hello Mr/***************,
  
  
  Thank you for contacting DailySale Customer Service.
  
  
  We are sorry to heat that you encountered issues with your order and you have decided to return it.
  I understand that you are requesting to waive the handling fee on your order.
  Please know that we have waived the handling fee for your Order #*******.
  
  
  Upon review, you have already initiated the return last February 9th and that you were already received and refunded for this order in the amount of $240.76 on February 15, 2023.
  
  
  Kindly hold on to the Transaction ID: *************************** as your reference number for this request. 
  
  
  Furthermore, we please know that I have refunded the double protection plan for the amount of $41.47 today, February 20, 2023. 
  
  
  Kindly hold on to the Transaction ID: *************************** as your reference number for this request.
  
  
  Please allow 3-5 business days for the funds to be received in your original mode of payment.
  
  
  Thank you for your patience and understanding regarding this matter.
  
  
  I hope this helps and let us know if you have any other questions.
  
  
  
  

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my son an iPad back in December of 2022 for Christmas, I got it about a week later, the WiFi did not work on it. It would connect for about 10 minutes and then would shut off and the WiFi on/off switch would Grey out. Restarting it did not work. It would randomly turn back on. I tried to initiate a refund of ***** but they wanted to give me $55 back cause of a fee. I decided to dispute with my bank, Chime but was unsuccessful. So took the lose and initiated it with Daily Sales. They took weeks to answer back and said I couldnt till my bank denied my dispute. I gave them proof of it, and they sent me a return label. They received the iPad January 31st and said it would take 2-5 business days to check the iPad and release my refund. Its been 2 weeks and they wanted proof once again my bank denied the dispute and I sent it. They said would be 3-5 business days and their team will get back to me. Its been 1 week since they said this. They even tried to say my girlfriends account didnt even exist when we first tried to get the refund. On there site even says 100% money back guarantee but is completely a lie.

  Business Response

  Date: 02/20/2023

  Hi Mr. ********,
  
  
  Greetings from DailySale Customer Service.
  
  
  We are sorry to hear that you have encountered issues with your order and were looking into the status of your returned order.
  
  
  Upon review, we received an update from our fulfillment team last February 9th as we are attempting to process a refund for this received return but we were unsuccessful. Kindly see the attached reference.
  
  
  I understand that you I have attached a copy of the denied dispute from your bank, can you confirm if the bank has already closed the dispute?
  
  
  I have forwarded this document to our fulfillment team as well for further review. We sincerely apologize for the delay and I will make sure to send you an update once I receive a response.
  
  
  We appreciate your continued patience and understanding until we resolve your concerns.
  
  
  Please let me know if you have further questions.
  
  

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19374549
  
  I am rejecting this response because:
  They have had multiple screenshots of my bank closing and denying the dispute. Next step is small claims court and talking to a lawyer cause this is pathetic 
  Sincerely,
  
  *********************************

  Business Response

  Date: 03/09/2023

  Hi Mr. ********,

  Greetings from DailySale Customer Service.
  

  We sincerely apologize for all the delay and the inconvenience that this issue has caused you.

  We would like to inform you that we have received an update from our shipping and fulfillment team that we can process a refund for your order so we have gone ahead and processed the refund in the amount of $84.53 today.
  
  Kindly hold on to the Transaction ID: *************************** as your reference number for this request. Please allow 3-5 business days for the funds to be received in your original mode of payment.
  
  Please feel free to let us know if you have any further inquiries.
  
  Thank you for your patience and understanding regarding this matter.

• Initial Complaint

  Date:02/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Mac Pro refurbished computer online from DailySale.com January 29 for $212.43. The company, of *************, **, mailed it to me Jan 31, and it arrived Feb 3. I took it straight home to discover it would not charge or start. After charging it for a few hours, I consulted Apple online but could not resolve the problem, called Apple with the same negative result, soApple made a repair appointment for me at the Apple Store in **********, **. Today, 2/4/23, the mechanic at the Apple Store explained that the computer did not work at all and that he could refer me to a special store to see if they had parts for the computer, and that if the store did, it would cost at least $500 to fix.When the computer arrived in my PO Box, it was packaged poorly - no bubble wrap or cushion of any kind within an ill-fitting box and envelope with no cushioning. The attendant at Apple believes as I do that the computer was broken even before it was mailed. I would like my money back in full: $212.43, immediately.I have emailed DailySale.com and have tried to call (Their message tells callers to use email) but have not received any response at all.********************* *** ***********************************************

  Business Response

  Date: 02/09/2023

  Hello **********,
  
  
  Thank you for contacting DailySale Customer Service.
  
  I'm sorry to hear that you have encountered issues with your order and that you have already reached out to Apple for assistance regarding the issue.
  
  We appreciate you taking the time to express your dissatisfaction with how our products and services do not meet your expectations.
  
  Please accept our sincere apology for the difficulties we have caused you.
  
  For your return request, kindly visit our return portal to set up a Return or Exchange through this link:
  
  *************************************************************************
  
  Please be advised that you can either choose to return your order for an exchange or a refund.

  Just a gentle reminder: If your return is accepted, well send you a return shipping label, as well as instructions on how and where to send your package. Depending on the circumstances, we might deduct a fee for the return shipping label from your refund. We do not provide return labels for some larger items or international orders.
  
  For more information, you may review our return policy here: *********************************************************
  
  Furthermore, I understand that you are trying to call us. However, we are unable to offer such a service at this time.
  
  I hope this helps. Let us know if you have further questions or concerns.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refurbished ipad air for my daughter for Christmas. I received the ipad on Dec 30, 2022 and it was defective. The ipad would never take a charge. I took it to two different repair shops with no luck. I finally took it to The Apple store and they said the charging was defective & would cost $400 to repair. I reached out to Daily Sale and they are refusing to accept the ipad for return or replace the ipad. They clearly do not stand behind their products or value their customers.

  Business Response

  Date: 02/09/2023

  Hi *******,
  Thank you for contacting Dailysale Customer Service.

  
  I am sorry to know that you have encountered an issue with your order and that you would like to return it. However, upon checking from our records, it shows that it was delivered to you on December 30 2022 and it has been more than 30 days since you received the package.

  
  Please be advised that as much as we would like to further assist you with your request, we are unable to do so since it is now beyond our 30-day return policy which you can check here - *********************************************************

  We apologize for the inconvenience. We look forward to serving you better with your future order. Please feel free to reach out with any questions.

  
  

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company are some scammers. They have scanned me multiple times out of Covid tests. They continuously send expired Covid tests. In addition to this they refuse you your money back. There are multiple reports of them, that I see after I have been doing an investigation. They need to be stopped. Thank you for your time!

  Business Response

  Date: 02/08/2023

  Hello **************,
  
  Thank you for contacting DailySale Customer Service.
  
  We are sorry to hear that you have encountered issues with your order.

  Upon checking, we are in contact with you via our support email and have provided an update from our fulfillment team.

  Please know that FDA extends these time after time even with the box expiration date item itself. Please check with the lot number for us to review further.

  I hope this information helps and feel free to reach out to us through email if you have any questions or concerns.

  Customer Answer

  Date: 02/10/2023

   
  Complaint: 18959046
  
  I am rejecting this response because:

  not only where The test outdated, however they also were missing components of the test. One of the boxes didnt even have the liquid solution that youre supposed to use the **tip with. Another box was missing a Covid test card, but had the **tip, and the solution. All of the boxes were missing some thing. The companys response is send it back to us and will send you $.******** is unacceptable! They are making excuses and they should not be able to legally sell anything that has to do with our national health crisis, specifically when they are defective or missing parts. So its not just an issue of them being outdated none of them had consistent parts for 2uses.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/28/2023

  Hello **************,
  
  Greetings from DailySale Customer Service.
  
  We are sorry to hear that you are dissatisfied with the items you received.
  
  Please be advised that expiration dates for the Covid test kits have been extended by *** and that we are not selling expired kids.

  Kindly review *** website which will show the item code and the extension of expiration dates of the test kits.
  
  For your return request, we have made an adjustment to your return window for you to be able to process a return.
  
  Kindly visit our return portal to set up a Return or Exchange by clicking on the following link:
  
  *************************************************************************
  
  Please be advised that you can either choose to return your order for an exchange or a refund.
  
  For more information, you may review our return policy here: *********************************************************
  
  Just a gentle reminder: If your return is accepted, well send you a return shipping label, as well as instructions on how and where to send your package. Depending on the circumstances, we might deduct a fee for the return shipping label from your refund. We do not provide return labels for some larger items or international orders.
  
  I hope this information helps. Apologies for the inconvenience it has caused you.
  
  Kindly let us know if you need further assistance from us.
  

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Place an order right before the year end. On their tracking it stated it was delivered. But when I check *** tracking it was no where delivered. One package was damaged and undeliverable and one was delivered to another state. Call them numerous times and they refuse to refund me. They keep saying the same thing in the emails they reply to. Would not recommend purchasing here or have anyone buy from you. This is a scam cause u don't want to refund my money.

  Business Response

  Date: 02/08/2023

  Hello Mr/************,
  
  
  Thank you for contacting DailySale Customer Service.
  
  
  We are sorry to hear that you encountered issues with your order. Please accept our sincere apologies for all the inconvenience.
  
  
  Please be advised that we have gone ahead and processed the refund for the "Apple AirPods Pro with Magsafe Charging Case" in the amount of $540.95 on Jan 31, 2023.
  
  
  Kindly hold on to the Transaction ID: ***************** as your reference number for this request. Please allow 3-5 business days for the funds to be received in your original mode of payment.
  
  
  As for the Apple watches. Our system indicates that the order was marked delivered by our shipping provider on December 20, 2022.
  
  
  I understand that you have already contacted *** and was advised to file a claim. Please know that i have reached out to our fulfillment team and will send an update regarding the advice of the *** team.
  
  
  Please allow us to send you an update in our customer service team email within 72 hours and, again, we apologize for the inconvenience this has caused you.
  
  Please feel free to let us know if you have any further inquiries.
  
  
  Thank you.

  Customer Answer

  Date: 02/09/2023

  Altho the system said free delivery I did not receive any of it. I have spoken to *** and they recommend me to tell you to open a investigation as I am the buyer and not able to do it. I am still not satisfied of the resolution 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold me a defective Apple Watch that was a gift for my wife for our 20th Anniversary on November 4, 2022. Have reached out multiple times for support both via chat and email as they have no phone number listed. I also included a video of the issue, and have never received a response. I had great experiences in the past with the company, but they appear unwilling to assist this time.

  Business Response

  Date: 02/08/2023

  Hi ******************,
  
  Thank you for contacting DailySale Customer Service.
  
  We're sorry to hear you have encountered an issue with your order. We apologize for any inconvenience this may have caused.
  
  Please review the following steps listed on Apple Support to assist us with troubleshooting of the unit. 
  
  You can also view simple troubleshooting steps here: **********************************************
  
  For any returns or refunds, please know that we are unable to process your request because it is now beyond our 30-day return/exchange policy which you can view here: *********************************************************
  
  We appreciate your patience and understanding. Please feel free to reach out with any questions.
  

  Customer Answer

  Date: 02/09/2023

  Complaint: 18948397
  
  I am rejecting this response because: the watch continues to not function correctly even after performing the tasks requested by the company. 
  
  I am concerned that they are selling faulty items that are supposedly reconditioned.
  An exchange of the product would be a more than reasonable resolution, even though it is past their 30 day period. Any other product you purchase would generally have a one-year warranty against defects. If they will not guarantee their products beyond one month they are obviously concerned about the quality of their products and not about the satisfaction of their clients.
  Sincerely,
  
  *****************************
  

  Business Response

  Date: 02/28/2023

  Hi ******************,
  
  Thank you for your response.
  
  We are sorry to hear that you are rejecting our resolution with this order.
  
  
  Please know that this item is listed as refurbished. Most of our items have been refurbished. Minimal dents and scratches may appear on the device but we are confident to inform you that though the item is classified as refurbished, it is in 100% good working conditions that work just like the brand new ones.
  
  
  If you experience any issues, our website indicates that you can reach out to us for any issues. We have a 30 day return policy, which means you have 30 days to request a return after receiving an item. 
  
  
  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
  
  
  We also offer an extended warranty that can go beyond 30 days and this will cover up to two years warranty for return or replacement after our standard return policy.
  
  
  Please be advised that as much as we would like to further assist you with your request, we are unable to do so since it is now beyond our 30-day return policy which you can check here - *********************************************************
  
  
  We apologize for the inconvenience. We look forward to serving you better with your future order. Please feel free to reach out with any questions.
  
  

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 18948397
  
  I am rejecting this response because:
  
  It is not even addressed to the correct person if you look at the name. It is obviously a cut and pasted response, which is very unprofessional, but to be expected from a company that sells products they are unwilling to stand by for longer than 30 days.

  Sincerely,
  
  *****************************

  Business Response

  Date: 03/09/2023

  Hi Mr./******************,
  
  Thank you for contacting DailySale Customer Service.
  
  We're sorry to hear you have encountered an issue with your order. We apologize for any inconvenience this may have caused.
  
  Please note that due to most of these electrical units being completely battery drained, they will need to be charged up to a minimum of 12 hours straight for the unit to regain momentum on their battery use.
  
  Kindly ensure that your Apple Watch is fully charged. Charging may fix the flashing problem. If it is still flashing and your device is not responding, try to force-restart your watch. Simply press and hold both the side button and Digital Crown until you see the Apple logo.
  
  Sometimes, the screen flickering issue is caused by a bug in the watchOS software, updating your device should instantly fix it. Launch the Apple Watch app on your iPhone, and go to My Watch. **************, tap Software Update and download the update. Then go to iPhone Settings, tap General, and select Software Update.
  
  Furthermore, upon checking, we are unable to process any refund or replacement because it is now beyond our 30-day return/exchange policy which you can view here: *********************************************************
  
  We apologize for the inconvenience and we look forward to serving you better with your next order.
  
  Please let me know if you need further assistance.

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 18948397
  
  I am rejecting this response because:
  
  The product continues to not function since purchase, but I can see that there will not be a resolution through the BBB with them giving the same cut and pasted answers. 
  I am now out hundreds of dollars and will seek ************* to pursue action. 
  
  Sincerely,
  
  *****************************