Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase : March 8, 2023 Item received : March 15, 2023 Returned intiated : April 5, 2023 Reason for return : Does not match the quantity ordered Date item was delivered and return to the facility : April 24, 2023 TRACKING NUMBER FOR THE RETURN : ********************** Failed to refund and have not been cooperative and helpful

  Business Response

  Date: 05/31/2023

  Hi ****************,
  
  
  Greetings from DailySale Customer Service.
  
  
  I am sorry to hear that you have not received a refund for a returned item.
  
  
  Upon checking our system, I was unable to locate any orders used for March 8, 2023. I have also attempted to use your name and phone number but we only found one order.
  
  
  The order was made last February 12, 2023 for Apple iPad Pro 3rd Gen **** Wi-Fi (Refurbished) 512GB - SKU: 26375.
  
  
  Please be advised that we have gone ahead and processed the refund in the amount of $649.17 on February 27, 2023, transaction ID: *****************.
  
  
  Can you please provide me with the order number or email address you used to place the order for March 8th so we can investigate further?
  
  
  I look forward to your response so I can assist you further.
  
  
  Thank you,
  **************;

• Initial Complaint

  Date:05/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: March 9, 2023 Order: #******* Order amount: $1,603.93 This business provided me with a below average used Apple MacBook Pro 14-inch 2021 16GB 512GB SSD (Refurbished). First and foremost, it took over two weeks to even get a return started, when they first gave me a return label, it was a **** label marked for 1 ounce as the shipment weight. When I went to the post office, they would not accept the shipment due to the incorrect weight. Two weeks later, they provided me another return label with tracking number: 1Z3F84A40390246355. They wrote in email that the return tracking number was noted in their records as reference and stated that a refund would be issue within 3-5 business days upon delivery. The returned item has been delivered since April 20, 2023 (over a month at this point). I have contacted this business through email every week since the item was delivered and all I get is an automated response saying they will get back to me in ***** hours. This company should be at shame for the lack of customer service and should be punished for holding my funds this long! Below are some documents that I have attached:

  Business Response

  Date: 06/07/2023

  Hi ******************,

  
  Greetings from DailySale Customer Service.

  
  I'm sorry that you encountered an issue with your order and that you are waiting for your refund for the returned order.

  We would like to apologize for the delay and the inconvenience.

  I would like to assure you that we are doing everything we can to resolve this issue as quickly as possible.

  Please be advised that we our still working on your return and refund request. Rest assured that we will get back to you within ***** business hours.
  
  We appreciate your patience and understanding during this time.

  If you have any further questions or concerns, please do not hesitate to reach out to us.

  We are committed to providing you with the best possible customer service and will do everything we can to ensure your satisfaction.

  Thank you for your continued support and for choosing DailySale.

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 20117323
  
  I am rejecting this response because: this is the same message i have been receiving for the last 2 months. There is no progress ever. This response does not help me in my case whatsoever. I need my money back now!
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/16/2023

  Dear ******************,
  
  
  We apologize for the inconvenience you have faced regarding the refund on your returned item. We understand that it has been two months since you returned the item and you are still waiting for the refund. We assure you that we take this matter seriously and we will do everything in our power to resolve this issue as soon as possible.
  
  
  Please allow us more time to investigate the matter further and provide you with a resolution.
  
  
  Please be assured that we value your business and we are committed to providing you with the best possible customer service. We appreciate your patience and understanding in this matter.

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 20117323
  
  I am rejecting this response because: no solution yet, still telling me to wait more time!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seller advertised on website satisfaction guaranteed or your money back but have neglected to issue a full refund when trying to return my order due to my vacuum not holding a charge/poor product performance. **************** has been zero help. Ive expressed to them. I concerns with this item. Am I desire to return it and all they said was at the apologize for the inconvenience and have not offered any further assistance. I reached out several times to them and have not gotten a response.

  Business Response

  Date: 05/28/2023

  Hi ************,

  Greetings from DailySale Customer Service.

  We're sorry to hear you experienced an issue with your order and were asking for a return for a full refund.

  Your request has been approved and weve now waived the handling fee for your Order #*******.
  
  Now when you initiate your return youll notice the handling fee has been waived.

  Kindly visit our return portal to set up a Return or Exchange by clicking on the following link:
  
  *************************************************************************
  
  Please be advised that you can either choose to return your order for an exchange or a refund.
  
  For more information, you may review our return policy here: *********************************************************
  
  We value your views and opinions about how our products and/or services did not meet your expectations. Your honest feedback will be our strength to better the services we offer our valued customers. We hope to serve you better in the future.
  
  Let us know if you have further questions or concerns

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting your assistance to get the refund I am owed by this company Dailysale.com They have the product and my money but will not reply. On 4/21 I ordered a Dyson refurbished vacuum on order#*******. The item was literally junk as you can see from the photos. It NEVER worked. I immediately reached out to customer service, which is a chat bot. They assured me I would receive a refund in the amount of $322, which does not include the scam postage amount they charge. They confirmed via email that my return was delivered via *** on May 9th, 2023. They stated "to please allow for up to 5 business days for our team to review and process your return before your resolution is issued. Youll receive an email confirmation letting you know that the process is complete. *** tracking number: 1Z4F511R0398718580 If you have any questions, reply to this email or contact ** at **********************************"I have emailed at least 8 times. There is no way to reach this company via phone.

  Business Response

  Date: 05/17/2023

  Hi ******************,

   

  Greetings from DailySale Customer Service.
  
  We are saddened to know that you have not received your refund on your returned Order #*******.
  
  Upon review, we have already received a response from our fulfillment team.
  
  The refund was confirmed received, please be advised that we have gone ahead and processed the refund in the amount of $322.17 on 2023-05-17T09:35:39-04:00
  
  Kindly hold on to the Transaction ID: *************************** as your reference number for this request. Please allow 3-5 business days for the funds to be received in your original mode of payment.
  
  We appreciate your patience and understanding and we hope to see you in your future orders.
  
  Please feel free to let ** know if you have any further inquiries.

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20068378
  
  I am rejecting this response because this company has a habit of not doing what it says.  Today I received an email from DailySale saying they HAVE processed my refund. When I emailed back asking them to confirm the account number and a transaction number, there has been no reply.  

  When my funds are back in my account THEN I will consider the matter closed.  As of 1:42 pm Pacific time I have not received a refund or an email reply from DailySale.  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/18/2023

  Hi ******************,

  Thank you for your response.

  We are sorry to hear that you did not accept the resolution for this concern.

  Please be advised that the refund for the Order # ******* was processed last May 17, 2023

  It will take 3-5 business days before the funds will appear in your original mode of payment.

  Furthermore, the refund was processed on your **** card ending in *************************** is: ***************************.

  I hope this helps. Please feel free to let ** know if you have any further inquiries.

  Customer Answer

  Date: 05/19/2023

   
  Better Business Bureau:
  
  Thank you very much for your help with this matter. I have received the refund this morning. I am confident that your involvement is the reason the vendor processed the refund.
  

  I reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a refurbished Dyson cordless vacuum April 14 of last month. Went to recharge it yesterday and it will not take a charge. I sent email yesterday and again today and they are telling me return is past 30 days and there is nothing they can do. I wanted to exchange it for a new one and willing to pay addition money from what I payed for a new one. Terrible customer service and it is a lemon that they should honor as it has only been a short time and it is not working anymore, ridiculous.

  Business Response

  Date: 05/16/2023

  Hello Mr./**************,
  
  Thank you for contacting DailySale Customer Service.
  
  I am sorry to know that you have encountered an issue with your order and that you would like to return it for exchange.

  We understand that you have already reached out to our customer service team regarding this concern. Please know that this order was shipped last April 14th and it is past our 30 day return period. 

  Please be advised that as much as we would like to further assist you with your request, we are unable to do so since it is now beyond our 30-day return policy which you can check here - *********************************************************.
  

  Kindly visit the nearest repair center for assessment and repair.

  We apologize for the inconvenience. We look forward to serving you better with your future order. Please feel free to reach out with any questions.
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Black iPhone Xr from DailySale on March 11th, 2023 purchase totaling $247.32. They claim it was delivered on March 17th, 2023. The carrier **** has denied delivery and deemed it lost. It is now May 2nd, 2023 and I have yet to receive my refund. I never received my order and no longer want it I just want my refund at this point. If the BBb cannot resolve and get the business to issue a refund to my original payment method I will have to involve my legal team. This business doesn't even have a working phone number, the customer service is via email and they take forever to respond, the customer service rating is a -10 it's so suckish... they do not care about their customers... I'm starting to think DailySale is a scam... please help me get my money back...

  Business Response

  Date: 05/15/2023

  Hi ************,
  
  Thank you for contacting DailySale Customer Service.
  
  I am sorry to hear that you have not received your order and have filed for a dispute with your bank.

  Furthermore, I understand that the dispute was closed on your end.

  Please know that the dispute is still reflecting on our system.

  Kindly reach out to your bank and advise them to update ** on the result or the closing of the dispute.
  
  We will wait for your response.
  
  Sincerely,
  Rachielle

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20009866
  
  I am rejecting this response because: I have already disclosed that the bank closed the chargeback already. Please proceed with my refund. Youve been giving this same excuse forever. I just want my money back. 
  
  

  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/18/2023

  Hi ************,

   

  Thank you for your response.

   

  We sincerely understand that you are rejecting our initial reply.

  Kindly see attached copy of the chargeback that is still open on our end.

  We need you to reach out to your bank and update ** on the resolution of the dispute and chargeback to further review your refund request.

  I hope this helps. Please reach out if you have further questions.

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 20009866
  
  I am rejecting this response because:

  The bank has already contacted you all and informed them there is no open disputes/chargebacks. I have also provided documentation to you all as well so what are you doing like? I just want my money. I do not want to have to involve my legal team. 

   

  Sincerely,
  
  *********************

  Business Response

  Date: 05/23/2023

  Hi ************,

  I am reaching out on behalf of DailySale Customer Service.

  We received an update from our fulfillment team that since the shipment was marked delivered well be unable to issue a refund or replace the order.

  I am sorry for the inconvenience.

  Sincerely,

  Rachielle

   

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20009866
  
  I am rejecting this response because: they have already been provided documentation that the package was lost.. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/24/2023

  Hi ************,
  
  Thank you for your reply.
  
  I'm sorry to hear you had a less than satisfying experience with us.
  
  Please accept our sincere apology for all the inconvenience that this has caused.
  
  The document from **** shows that the order was indeed scanned and delivered to your mailbox location. Therefore, we have completed the process of shipping the order and we are unable to process any refund.
  
  Kindly let me know if you have further concerns.
  
  I hope you have a good day.

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a problem with this order #******* since i first ordered. Their warehouse marked 2 items shipped in one box but only sent one item. It was not until i contacted support and displayed proof would they rectify the situation. Luckily, they provided a packing slip that proved my case. So now with 1/2 items, I decided I don't trust used/refurbished electronics from this seller. I returned it with the prepaid **** label **********************. They received it March 28th. After contacting support on April 3rd. they told me to wait ***** hours. This cycle of being told to wait ***** hours has occurred ever since then. it is now 4/20/2023 an entire month after they received my return. Now they are making up the excuse that the label is tampered with and implying the box is empty. That is not the case and they've only suggested it after pestering them and providing proof it's been delivered and even the affixed label and packaging in my possession prior to shipment. So now, i am out an expensive product and my money because they can't get it together with their warehouse/fulfillment team and they are placing the burden of proof on myself while making it entirely difficult to get in touch with someone to rectify the situation. Either give me my money back (preferably) or at least send me my $1000 machine back.

  Business Response

  Date: 04/25/2023

  Hi Mr. *****, 
  
  
  Greetings from DailySale Customer Service.
  
  
  We are sorry to hear that you have experienced issues with your order and that you have not received a refund for the returned package.
  
  
  Upon review, we have not received any return to our warehouse.
  
  
  As per further investigation, the shipping label has been altered.
  
  
  We appreciate you sending us a photo when you ship the return package but we do not have evidence that it was sent.
  
  
  As explained, we have not received the return.
  
  
  Please know that if an empty envelope is sent, product isnt returned or the return label is tampered with, no refund will be granted.
  
  
  We will need you to reach out to LPO and file an investigation for the returned package. They have a way to trace the package's location to their GPS back-end system.
  
  
  Once you receive feedback or the results of their review, please let us know.
  
  

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to order #*******. I have been dealing with this horrible company for over a month now. They provided me a prepaid shipping label and I dropped it off at ***** For some reason or another, the return was returned back to me saying the address on the label was incorrect. This was the first problem and it took about 2 weeks to finally get back to me. So i reached out and they told me to use the same label again to send it to them which made no sense to me. After a week of not hearing anything, i reach out and they say they still haven't received it, so i call the post office and open a postal inspector case and the post office confirms it was delivered to them. I let daily sale know and as soon as i had opened the case they told me they had received my return. Coincidence right? They told they had received the return and that it would take 48 hours to process. Here we are two weeks later and they still have not refunded me. The customer service keeps telling me to wait ***** hours then never responds. Truly one of the worst experiences, Ive ever dealt with a company and I want my money back.

  Business Response

  Date: 04/25/2023

  Hello ******,
  
  Greetings from DailySale Customer Service.

  Providing a great customer experience is very important to us and we are sorry that your initial experience did not meet that standard. 

  We are saddened to know that you have not received your refund on your returned Order  #*******.
  
  We have received a response from our fulfillment team. Please be advised that we have gone ahead and processed the refund in the amount of $1,305.41 on 2023-04-19T13:27:32-04:00
  
  Kindly hold on to the Transaction ID: *************************** as your reference number for this request. Please allow 3-5 business days for the funds to be received in your original mode of payment.
  
  We appreciate the chance to work with you to resolve this situation and remain available if you have any further questions or concerns.

  Thank you.

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is accusing me of tampering with my return shipping label. first id like to know how this is even done... the tracking label is the one they provided and my return was delivered back to them according to tracking. They are refusing to give me back my money. I have followed up since the 2 items were delivered back to them multiple times... and their support didnt even bother checking until i kept pushing the issue. They have their merchandise and are trying to steal my money. One support person initially said they didnt have the return and obviously another said they had and it should be a few days. Which is it? I have this all documented and the ***** said he is going to call the authorities and KEEP my money when i returned items within the time frame and their policy!!!! I want my money back or ill get a lawyer involved and the authorities/my bank. I am shocked a business would do this.

  Business Response

  Date: 04/19/2023

  Hi Mr. *********************************** you for contacting DailySale Customer Service.
  
  
  I understand that you are waiting for a refund for your returned order and that you have provided a return tracking number for this return.
  
  
  Please know that we have conducted an investigation with the tracking number but we have not received the items to process your return.
  
  
  As advised by our fulfillment team: "We have no record of the item being returned back to us. Please have the customer reach out to **** to provide the location of the package delivery"
  
  
  Please be reminded the that if an empty envelope is sent, product isnt returned or the return label is tampered with, no refund will be granted.
  
  
  Furthermore, can you confirm if you have included both items in this return? 
  
  
  Please know that the items came in from a different warehouse and you should use a separate shipping label for the  Apple AirPods with Charging Case (2nd Generation)
  
  
  You can also email us at ********************************** once you have received an update from ****.
  
  
  Please let me know if you have further questions.
  

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased two ipads for my twins on dec 30, 2022 apple ipad air 2 wifi (refurbished) gold64G and apple ipad air 2 wifi (refurbished) gray 64g. I bought them during a sale/promotion they ran to give as gifts this easter. Upon gifting them to my kids and setting them up, neither of the ipads work. neither holds a charge for more then 5-10minutes and then it dies, no matter if we charge it over night or not. it dies right away. one of them the volime ****** does not work at all. the company sold defunct merchandise, but I am out of the 30 days and now can not return it, each ipad was 149, so $298. They will not even send me new ones to exchange. i am extremely disappointed and the company did nothing to help aside from say sorry you are out of luck. They sold product that does not work. i have now read many reviews with people saying the same and i hope that no one has such a bad experience with this scam company again. I just want a product that works. I would love an exchange for ipads that work, or refund because I do not want this company to get any more money selling defunct products. The ruined a nice gift we had planned for our kids.

  Business Response

  Date: 04/19/2023

  Hi Ms.  ********,

  Thank you for contacting DailySale Customer Service.
  
  I am sorry to know that you have encountered an issue with your order and that you would like to return it. However, upon checking from our records, it shows that the package was delivered to you on December 30,2022, and it has been more than 30 days since you received the package.
  
  Please be advised that as much as we would like to further assist you with your request, we are unable to do so since it is now beyond our 30-day return policy which you can check here - *********************************************************
  
  We apologize for the inconvenience. We look forward to serving you better with your future order. Please feel free to reach out with any questions.

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19924049
  
  I am rejecting this response because:

  No matter when I turned them on the should have worked.  I shoukd be able to buy an item and know that it will work. Had I known you would sell me defective items I would never have risked a purchase. These are defective. I turned them on at Easter as gifts for my kids and they should work but they do not work at all, they do not stay on or charged  they do not work  and they did not work when I got them and they are junk  you sell defective junk products and scam people out of money  I have read all the reviews online and on ******* and I will never buy from you again  I hope BBB Looks into all the complaints and you are put out of business for scamming people  

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/25/2023

  Hello ********************,
  
  Thank you for contacting DailySale Customer Service.
  
  I'm sorry to hear that you have encountered issues with your order.
  
  Upon checking, this order was fulfilled last December 30,2022. 
  
  
  Please be advised that as much as we would like to further assist you with your request, we are unable to do so since it is now beyond our 30-day return policy and our holiday extended warranty is until January 31, 2023.
  Return Policy
  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  
  Damages and issues
  Please inspect your order upon reception and contact ** immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
  You can also review our returns policy here - *********************************************************.
  
  Please accept our sincere apology for the difficulties that this has caused you.
  
  

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19924049
  
  I am rejecting this response because: the items never worked and I know they know that. There is no way that in the weeks when I bought them and saved them for use as gifts for Easter they stopped working. They were defective from the start.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/02/2023

  Hello ********************,
  
  
  Thank you for your response.
  
  
  We are sorry to hear that you did not accept the resolution on this request.
  
  
  Please know that most of our items have been refurbished. Minimal dents and scratches may appear on the device but we are confident to inform you that though the item is classified as refurbished, it is in 100% good working conditions that work just like the brand new ones.
  
  
  Furthermore, in cases where issues arise and if in case a defective unit was received. We have included it in our returns policy in which we ask customers to inspect the order upon receipt and contact ** immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
  
  
  Here's the policy for your reference - *********************************************************.
  
  
  I sincerely apologize but due to system limitations we are unable to process the return of this order.
  
  
  Please let me know if you have further questions.