Complaints

This profile includes complaints for IT Works! Global, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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IT Works! Global, Inc. has 12 locations, listed below.

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• 

  IT Works! Global

  908 Riverside Dr Palmetto, FL 34221-5038

• 

  IT Works! Global, Inc.

  4505 Newpoint Pl STE 200 Lawrenceville, GA 30043-5576

• 

  IT Works! Global, Inc.

  1250 N Fairway Dr STE 104 Avondale, AZ 85323-5232

• 

  IT Works! Global, Inc.

  4005 Newpoint Pl STE 200 Lawrenceville, GA 30043-6006

• 

  IT Works! Global, Inc.

  1520 Creditstone Rd Concord, ON L4K 5W2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4 months ago I ordered the gummies for weight loss. I called to cancel 2 months ago and was told I would need to pay $95 for a fee of early cancellation. I agreed to take one more month at the product was only a few dollars more.The gentleman said he would then cancel the subscription and there would then be no more shipments.Today I received another shipment. It was my understanding it was to be canceled. The gummies did absolutely nothing!$105.00 X 3 months for no results!I dont want the product and they continue to ship. I found an address to return the product but doubt that this will be the last of it! I was told by the distributor it was 100% satisfaction guarantee! I am 100% dissatisfied! This company is ripping people off!

  Business Response

  Date: 10/17/2023

  Dear *****,

  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.  Also, we have emailed you as well.

  We are sorry to hear your claim about the Slimming Gummies not working.  IT WORKS! products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed, diet,and lifestyle. Specific results are never guaranteed and a money-back guarantee is not offered. Customers should always follow the directions noted with each product received.  Please refer to the IT WORKS! website for Slimming Gummies product description, Ingredients, How To Use, Supplemental Facts, and Frequently Asked Questions -*****************************************************************
  Regarding the Subscription Agreement we apologize if your Distributor did not explain thoroughly the terms prior to enrollment.   Please see attached image as it shows you enrolled with the Slimming Gummies for the $78 pricing and a 3-month subscription.

  
  To enroll as a Perks Member, you have the below options.  And then you are *********** the Perks members pricing and not retail pricing.
             Purchase the one-time Perks Membership Fee at checkout for just $19.95 USD or
              Commit to a 3-month Subscription and have the Membership fee waived!
  
  Our records do show that your Subscription Agreement was cancelled on October 10, 2023.  However, the 3rd autoship was already in transit. As per the IT WORKS! Return and Refunds Policy we have received your returned order 10656940.  As a matter of convenience, we expedited a full refund today for $90.89.  Depending on your financial institution it could take a couple of days to see the credit.

  In closing, your account has been cancelled and no more charges will incur.  You were not charged the Subscription Membership fee and you received Perks Members Pricing for not completing the 3-month  order commitment. 

  We wish you well.

  Sincerely,

  IT WORKS!

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three transactions. March 28, *****, February 28, 2022 and January 31, 2022 each for $49.09 for a total of $147.27 Transaction was made with a minor. Seventeen at the time. Certified Letter Mail was sent to company at ********************************************************** on 4/13/22 requesting reimbursement for the amount of $147.27 + Certified Mail cost of $7.89 for a total of $155.16 Never received a response from company. This company is fraudulent and should have never transacted with a minor for a subscription service. Documents of letter sent as well as receipt of Certified mail available upon request.

  Business Response

  Date: 06/29/2023

  Dear **************** and *************************,
  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.
  
  On June 28, 2023, we emailed you and ************************* with the following message.
  
  Our records show that **************** enrolled themselves on January 28, 2022.  At the time of enrollment, we ask for a date of birth and if it is under the age of 18 our system will not allow the order to be processed.    If you could provide proof/documentation that **************** was a minor at the time of enrollment, we would be happy to provide refunds.  We also apologize that we do not have a record of your certified letter from April 13, 2022.
  
  We received a response today from **************** along with their official Identification that they were a minor at the time of enrollment back on January 28, 2022.  Therefore, we have issued you full refunds for orders from January 28, 2022, through March 25, 2022, as follows:
  
             Jun.29.2023 8:48 AM      $ -49.09
             Jun.29.2023 8:46 AM      $ -49.09
             Jun.29.2023 8:20 AM      $ -49.09
  
  We wish you well.
  
  Sincerely,
  
  It Works!
  
  

  Customer Answer

  Date: 06/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We were contacted in email immediately by ************************* at IT Works in their compliance office. They asked for further clarification which we provided and ended up refunding us for the amount requested. While initially this took a long time, once I believe they understood the circumstances the resolution provided was very acceptable and appreciated.  Thank you. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It Works Charging my Credit Card UNAUTHORIZED CHARGES NOT RETURNING MY PHONE CALLS OR EMAILS DISTRIBUTING MERCHANDISE WITHOUT EXPIRATION DATE

  Business Response

  Date: 04/25/2023

  Dear *********************,
  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.
  
  Your letter mentions distributing merchandise without expiration date.  We show that you had ordered the Slimming Gummies.  Since this is a product question, we contacted our Product Coach who provided the information as follows:  All It Works products for US are manufacture date (MFG).  Due to rule changes in compliance with ***** Good Manufacturing Practices (GMP) regulations , we changed how we date the packaging on our It Works products. The manufacture date (MFG) printed on the product is the date the product was produced.  A product must either have a manufacture date or an expiration date not both.  We have been using manufacture date since 2017.  We are within good manufacturing regulations.   Most of the products have a 2-year shelf life from the date of manufacture.  
  
  You also mention that your phone calls were not returned.  We are sorry to hear about this matter.  However, we only found one phone call to our **************** Team on April 18, 2023, about no expiration date on the product.  As explained, products have a two-year expiration date from the date of manufacture.  Manufacture date is listed on the product. Also, since your account was in a chargeback status, you were advised if you had any further questions to contact our Chargebacks Team at ****************************************
  
  Our records show you filed a chargeback on March 29, 2023.  This means we received notice from your bank or credit card company that a chargeback has been filed on order *********. Issuing a chargeback means a dispute has been filed with your bank or ******************* and they have taken back the order payment from us. When your bank/credit card company recovered the payment from It Works!, your bank/credit card company issued you a credit. You will have to contact **************************************** with the outcome of the dispute.  As a Distributor, filing a chargeback will involve cancellation of your Distributor account ID# ********.  According to **** Tracking results order ********* shows a successful delivery with the message Delivered In/At Mailbox to your address on January 14, 2023, 2:01 pm.
  
  Lastly, since your account is in a chargeback status the account has been cancelled.  Any questions, please email ****************************************
  
  Sincerely,
  
  It Works!
  
  

• Initial Complaint

  Date:04/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some weight loss products in February 2023, and received the shipment, but the products had too much caffeine and I couldnt tolerate them. Also, I became ill and had to stop them. About March 21 I received another shipment of the same products although I did not order them. Apparently I was put on an auto-ship without my knowledge. I contacted the company who have said they canceled the subscription. They were supposed to send me an address by email so I could send the products back, but they never did. They keep saying they sent it but it didnt go through to my email. I have no way to contact them directly because I went through Trustpilot to complain. The company said to contact them at **************************************** but I cannot find any such address.

  Business Response

  Date: 04/06/2023

  Dear *****,

  
  We have received your letter from the Better Business Bureau (BBB).  Having your concern addressed and resolved is our top priority.

  
  We are sorry to hear about this matter and we have contacted you.  You had emailed us at Compliance on April 4, 2023, with your accurate email address @gmail.com, which differed from your It Works! account @yahoo.com.  As a result, we quickly mailed you a new return label.  We will gladly give you with an expedited refund as an exception and for your convenience.  Please notify us once the package is in transit to the warehouse.  As mentioned in our April 5, 2023, email to you we did provide a response to your Trustpilot comment on March 28, 2023, about cancelling your monthly subscription and that we emailed a return label to the email address on file with It Works!  Again, you wrote another comment, and we advised you to contact us at ***************************************. 
  
  Please refer to our correspondence: 

  
  3/28/23 emailed @yahoo.com with a copy of the return label

  
   To: @yahoo.com
  Date: March 28, 2023 12:23 PM
  Subject: Notice from It Works!Compliance- Regarding Account ____
   Hello *****,
  This email is about your comment on Trustpilot.
  We are sorry to hear about this matter and we are happy to assist. We have located your account and have cancelled your monthly subscription - Cancel confirmation#********************.  Also, we have attached a return label for unopened/unused product to be sent back to the warehouse for a refund.
  Sincerely,
  It Works! Compliance Department
  
  4/3/23 emailed @yahoo.com stating we sent the return label

  Hi *****,
  We sent an email to your email address that we had on file on 3/28/2023. If you could please check your spam folder to see if it is in there. If not, if you could please send us an email directly to ***************************************
  Thank you!
  Sincerely,
  It Works!
  
  Again,please advise us once the package is in transit so that we may issue an expedited refund.
  
  We will await your reply.

  
  Sincerely,

  
  It Works!
  
  

  
  

• Initial Complaint

  Date:03/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company employs individuals that have been found guilty of violating HIPPA laws and confidentiality. Said employee has access to peoples personal info and payment info.

  Business Response

  Date: 03/31/2023

  Dear ****,
  
  We have reached out to you to explain first and foremost, we would like to clarify that our Distributors are independent contractors and not employees of It Works!. Independent Distributors are personally responsible for their own marketing, prospecting and all other activity conducted on behalf of their It Works! business.
  
  To assist you further, please provide proof of the violation (including any screen shots and applicable links for review), and the name and information of the distributor in violation.
  
  You will need to respond to the compliance email and provide us with the requested information so that we may investigate this matter further. 
  
  Sincerely,
  
  It Works!
  

  Customer Answer

  Date: 04/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought into a subscription for a weight loss aid capsule. It did not work for me, and I sought to cancel my subscription. I was told that was not a possibility, and would be charged a $50 cancellation fee. Since I did not want to pay an extra amount to this company, I asked if my product could be changed to another product they offered. My rep told me that was a possibility, so I tried to do it myself. I was having repeated issues with logging into the site, so I contacted my rep again, and she contacted the company on my behalf. At that point, I thought the issue was handled. Then, I received my next shipment of exactly the same product that I had before. So, I contacted her again, and she said she was unable to login to my account, so she reset my password. Then, I was able to get into the site and create a ticket to request the exchange. However, when I did this, the company did not ***** me the exchange. So, I went back to the site to create another ticket, and I asked about returning. After a couple of tries, I did find the return instructions on their website. By this time, I had received yet another bottle of the stuff that didn't work for me. This gave me a total of 3 bottles that were unopened. I was able to return one bottle only, and was even charged for return shipping! The others, I was told, were outside of the return window. So, after all of this time, I am now left with two bottles of a product that did absolutely nothing for me. I have had communications with a company that is indifferent to its customers, and is not concerned with offering an alternative to dissatisfied customers. I want a refund of the two bottles they would not allow me to return. The cost was $52.66 x 2 = $105.32. I would also like a refund for the return shipping I was charged to return the one bottle I returned.

  Business Response

  Date: 03/02/2023

  Dear *****,

  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.

  After further review of your account, we have made an exception to the Return Policy to issue refunds without return of the product and outside the 30-day window.  Please be advised you received three *************.  And it may take a couple of days for your financial institution to credit you the funds.  We have reached out to you today in detail with refund amounts for each order.  

  Sincerely,

  It Works!

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 9, 2023 I was charged $110.95 for a product I didnt order. I contacted the company for a refund and they refused. At that point I hadnt received any product. When I did receive the product I refused delivery and sent it back. Again I requested a refund. They said they would refund my money minus shipping charges when they received the product. To this day I still have not received my refund. Im tired of companies like these ripping people off. Im hoping you can help. Thank you

  Business Response

  Date: 02/20/2023

   

  Dear *****,
  

  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.

  Your letter states that you did not place the order on January 9, 2023,for $1**.95.  When you did receive the product, you refused delivery and returned it to sender. 
  Please be advised the It Works! Refunds and Returns Policy is listed on our website - *************************************************************************
  
  #4    To receive a refund, all returned items must be post-marked within thirty (30) days of the original ship date.  Product must be in an unopened and/or new condition.  A traceable shipping method must be used if the ************ returns process is not utilized.  It Works! is not liable for the shipping costs of returned items or any return shipments that *** be lost in the return shipping process.

  #**  Refused orders are defined as orders that are refused upon delivery, marked return to sender, are undeliverable, or that have an insufficient address. A refused order is assigned a $15 refusal fee that is deducted from the refund. Refusal fees are applied to orders to offset return shipping costs and return processing charges. Refused orders could take up to ninety (90) days to reach the ************************* and are not guaranteed a refund.
  We are more than happy to issue a refund once the product is returned and inspected at the warehouse. 

  
  Also, we note that your original order was placed on December 12, 2022, when you signed up with the Promotion for the It Works! Perks Annual Membership.  In addition, for the annual membership you receive perks such as 15% off retail price on orders without automatic shipping, 25% off any monthly subscription, free shipping on orders over $194,Welcome Gift and a gift on your anniversary. 

  We would like to confirm that your monthly subscription was cancelled on January 12, 2023.  Your account is still active and if you choose to order you will receive the 15% discount and not the 25%discount.  Your initial order from December 9, 2022, you did receive the 25% discount. 

  Sincerely,

  It Works!
  
  

  
  

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/17/23 I purchased a $171.67 starter kit from a distributor of It Works whose name was ********************************* as she recruited me into this multi level marketing scheme. After our telephone calls and text messaging back and forth I did more research on this company and I knew I did not want to be part of it as it was actually a pyramid scheme and read bad reviews. The very next day on 1/18/23 (not even 24 hrs later) I contacted ******* and told her I had second thoughts and wanted out of the company and to stop everything including the purchase of the starter kit stopped and returned with a full refund and no further action is to be taken.******* response to me was Yeah you started your own business girl you can't return it.I tried calling the company from the phone numbers I can find and none of the telephone numbers work or have been disconnected. This company is now hitting my bank account for $20 a month and dont know why nor was I told that theres a hidden charge I wish to only get my money back of $171.67 and be completely rid of their $20 secret charge. I feel incredibly side swiped.Dont do business with a company that has no working phone number.

  Business Response

  Date: 02/14/2023

  Dear *******,

  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.

  We are sorry to hear about your experience.  Our records show you enrolled as a Distributor on January 10, 2023, and you ordered the Business Builder Kit along with the Triple Threat Pack.  We are more than happy to issue a refund if the returned items are in resalable condition unopened and/or new condition as defined in the Distributor Agreement.  Please refer to the It Works! Distributor Agreement Terms & Conditions-US (************************************************).  All Distributors are required to read and comply with the It Works! Policies & Procedures.  And in this case, please see the It Works! Refunds and Returns Policy - *******************************************************************************; #8 Within sixty (60) days after cancellation or termination of the Distributor Agreement, the Distributor may return their starter kit and any products and sales aids purchased by the Distributor for a refund, provided that the products or sales aids were purchased within one year from the date of cancellation or termination.  The returned items must be in resalable condition unopened and/or new condition as defined in the Distributor Agreement.   We emailed you a return label today.      
  Also, your letter states you tried calling the company and none of the telephone numbers worked or have been disconnected.  We have emailed you to advise us of the phone number you were calling.  Also, our contact information would be listed on the invoice you received with your order.  ******************** number is ************** which has a ************* and all our contact information can be found on our website at **************************************************.
  With regard to your back-office charge of $20 this is not a mandatory fee. However, if you would like to grow your business this service gives you access to track your business, offers online and back-office support, view document library, view policies and procedures and the ability to host a personal website.  Please be advised we attempted to credit you back $20 but we received an error message saying that your account was closed.   We have emailed you and asked you to please contact your financial institution to rectify the matter so that we may issue the refund.  Also, we would need to refund the Business Builder Kit as well.  
  In closing, please respond back to us via the email we sent so that we may assist you further.

  
  Sincerely,

  
  It Works!

• Initial Complaint

  Date:02/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 13th, 2023 I signed up with itworks to be a distributor with them and ordered some products which cost $174.76. I called to cancel on January 15th, 2023 as I had changed my mind. They said thats fine she will get me canceled out and told me to ship back any products I receive unopened and new. So i waited for the products that never showed up. Called itworks back let them know i never received anything yet. They gave me an email to their chargeback department. I emailed them they sent me a picture stating where they delivered the package which happened to be some random spot in my apartment complex. I told them what was i supposed to do now they told me take it up with the postal service or ****** I tried to dispute with my bank but itworks started telling my bank i never called them when clearly i provided emails and documents confirming I did speak with itworks. At this point Im out promised products and money. Everyday itworks tells me something different.

  Business Response

  Date: 02/01/2023

  Once again, the customer is complaining about the WRONG ************************. My company, ItWorks Distributing, is an ******** registered company, providing power backup equipment for data centers. The complainant was obviously dealing with another It Works, which is some sort of multilevel marketing company.

  DEAR BBB: PLEASE MAKE NOTE OF THIS; THANK YOU!

  Business Response

  Date: 02/08/2023

  Dear *******,

  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.

  We are very sorry to hear that your order was not received.  Our normal procedure for packages that show delivered is to have the customer file a Lost Order Claim Form on our website or to receive a replacement order.  In your case, it was obvious by the shipping courier tracking images that the package was left at the foot of a staircase.  This is an unfortunate incident by the shipping courier, and we apologize on their behalf.  Please be advised you were issued a full refund for $174.76 on February 7, 2023.  

  Thank you for your patience in the matter and you have been issued a full refund.

  Sincerely,

  It Works!
  

  
  

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought product from ********************** who I had told I wanted to cancel my subscription and she didnt and I was still charged and then was told I could no longer return the product she said I couldnt return for a refund. I was willing to work with her but I unwilling to work with me. I want my $320 back now.

  Business Response

  Date: 01/26/2023

  Dear *******,
  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.
  
  Your letter states you cancelled your subscription with your Distributor.  However, the subscription was not cancelled, and you received an additional charge.  You were also informed you could no longer return the product for a refund. 
  
  We are sorry to hear about this matter.  Our records show you contacted customer service via a support ticket on December 18, 2022 (see attached image) to cancel your autoshipment.  You received a response on December 19, 2022, that the monthly subscription was successfully cancelled.  Thus, the reason for the additional order on October 31, 2022, order #********* for ******.  And the November 22, 2022, order #********* for $****** was not processed and the order was cancelled.
  
  Please be advised we are more than happy to issue a refund on any product that is unopened and/or new condition.  Also, we are willing to make an exception to our Refunds/******s Policy by extending the 30-days.  Please advise if you have any product to return and we will email you a return label.
  
  Order ********* Nov.22.2022  Recurring Order Cancelled          $ ****** - Order Cancelled
  Order ********* Oct.31.2022   Recurring Order Shipped             $ ****** - you may ****** unopened and/or newcondition product.  Please advise.
  
  In conclusion, since we only show one transaction/charge on October 31, 2022, for $****** and the November 22, 2022, order was cancelled,we are unclear of your request for a $320.00 refund.  Also, we have emailed you personally so that you may respond.
  
  Sincerely,
  
  It Works!