Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They said they would fix my cars oil leak and failed 3 different times. On the third and final attempt they said something else was wrong with my car and it made no noise before I took it in and suddenly it was making lots of noise. The engine died within 5 minutes of leaving. They failed to disclose that it was dangerous to drive. They actively said it's not their fault even though they were the ones who failed to fix the issue and not inform me of the potential dangerous situation.

  Business Response

  Date: 05/22/2025

  Please see all attachments with my response and supporting documentation to this BBB compliant.   

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23269594
  
  I am rejecting this response because: They did provide a message at all except a picture of what I sent to the BBB from when the incident occurred 5 minutes after they, "fixed" my vehicle. There was no response from the business.
  
  Sincerely,
  
  **** Small

  Business Response

  Date: 06/08/2025

  FYI - I cannot open the picture y9u attached.   I have competed my dispute of the refusal response.    I have also provided supporting documentation directly from *** and CarFax.    

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23269594
  
  I am rejecting this response because: They have not provided any response and/or compensation for the damage they caused to my vehicle and are refusing to accept responsibility for there part in the damage done to my vehicle.
  
  Sincerely,
  
  **** Small

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repairs on a 2002 jeep grand Cherokee and towed July 20, 2024. Vehicle was inoperable for over four months while installing a computer module. I was required to pay in advance. ********. When I as finally asked to pick up the jeep it was not repaired. It ran however the steering column was not completely put together. Check engine light and key alarm light were both on. My computer check codes indicated not to drive vehicle. So I tow it back to *****. They refused to repair and told me to come pick up the automobile.I took it to Just Jeeps and they repaired it without any issues for ******. The difference of *******. Such a significant overcharging constitutes a breach of trust and suggest potential deceptive business practices aimed at maximizing profits at the expense of ************ Credit Card favored ********************. It would not reverse the charges after I had faxed two different times documents, outlining all the issues.I have sent a certified letter to Midas Consumer Relations without a response. The managers response to the credit card company was untruthful and not accurate. He has never tried to contact me to get my accurate accounting of mechanical work, not done correctly. The part they put into the Jeep not new and had a fault so Just Jeeps had to replace the same part. The vehicle was repaired correctly. Midas kept the vehicle four months. I was very much inconvenience since it was my ride to work.

  Business Response

  Date: 05/06/2025

  Customer vehicle has 300k. There were many separate issues. This stems from repairs over 3 years ago. This is the first issue. Customer will not recieve refund as repairs were not related. We did not overcharge for the scope of work done. Customer has warranty for 1 year not 3. 

  Customer Answer

  Date: 06/27/2025

  The response was not addressing the complaint, being vague and lacking in a accurate description of the four months process it took for jeep repairs.  The Jeep does not have ******* miles on the odometer.

  I would like more information on the ownership of this Midas that this complaint is addressing.

  The comments within and below is my first attempt to a refund to pay for the Just Jeeps repair that Midas failed to accomplish. Note that I had Good Year Service and Just Jeeps involved in moving forward on getting the Jeep back after three plus months.

  Midas Consumer Relations
  ************************
  ****************************
  ************
  
  Subject: Formal Complaint Regarding Service and Charges
  
  To Whom It May Concern,
  
  I am writing to formally lodge a complaint regarding the unsatisfactory service I received from Midas for repairs conducted on a 2002 Jeep Grand Cherokee. This matter requires urgent attention as it has resulted in significant inconvenience and financial loss.
  
  Summary of Issues and Correspondence with Midas
  
  Initial Repair and Concerns:
    Date of Repair: October 17, 2021
    Mileage at Repair: 217,790
    Service Provided: Installation of a brand new rear end, including bearings, axle, and all associated components.
    Immediate Concern: Following the repair, a mild scraping sound was reported. Midas personnel asserted that the sound was normal and attributed it to the necessary wear-in period for the components, thereby dismissing the concerns raised.
  
  Towing and Diagnosis:
    Towed to Midas: July 20, 2024
    Subsequent Diagnosis at ********* The service revealed that the rear end needed wheel bearings and that the wheel was wobbling, posing a substantial safety risk, including the potential for the wheel to detach while in operation.
    Goodyear Auto Service Receipt: Dated December 19, 2023 (no mileage recorded).
    Diagnosis Results: Despite the diagnosis performed by ********* Midas refused to acknowledge the existence of the problem until an independent diagnosis was presented, demonstrating a pattern of misleading and manipulative behavior in handling customer concerns.
  
  Just Jeeps Repair:
    Date of Repair: November 19, 2024
    Mileage at Repair: 286,000
    Cost of Repairs: $675.04, in ***** contrast to Midass charge of $1,892.00, indicating a significant overcharge of $1,217.00. This overcharging raises serious questions regarding the fairness and transparency of Midass pricing practices. Such significant overcharging constitutes a breach of trust and suggests potential deceptive business practices aimed at maximizing profits at the expense of customers.
  
  Total Time Without Vehicle:
    The vehicle was rendered inoperable for an extended period exceeding four months, attributable to Midas's inadequate service and mismanagement of the repair process.
  
  Communication Issues:
    In a letter dated September 17, 2024, **** ******* inaccurately asserted that I visited the store; in fact, the vehicle was towed for service on three separate occasions.
    I was compelled to prepay for repairs without a full understanding of the circumstances, and the invoice was signed under duress.
    Communication from Midas personnel was limited to requests for pre-payment and vehicle pickup; all other inquiries and correspondence were initiated by me. When I sought to speak with Mr. ******** I was informed that he was on vacation and unavailable, further complicating resolution efforts.
    Midas also mentioned a warranty, but when I sought to return the vehicle to address ongoing issues, they refused to accept the vehicle, telling me the engine was operational, thereby dismissing my legitimate concerns.
  
  Impact on Customer Relationship:
    As a result of this experience, Midas has forfeited a long-term customer who has historically expended thousands of dollars on their services. This situation highlights a significant failure in customer care and ********************** quality that is essential for maintaining trust and loyalty in any business relationship. Additionally, I have been a ***** ***** customer for an extended period and have never previously been compelled to seek assistance in a matter of this nature. I would hope that my ***** credit card would protect me from such events.
  
  Conclusion
  
  Given these issues, I respectfully demand the reversal of the charges in my favor, citing significant inconvenience and the adverse impact on my daily life due to Midas's failure to fulfill their obligations. I have included relevant receipts and documentation to substantiate my claims.
  
  Thank you for your attention to this matter. I look forward to your prompt response.
  
  Sincerely,
  ***** *****

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23257166
  
  I am rejecting this response because of the damage it has caused me both financially, transportation stress, and time consumed during the back and forth towing, and correspondence to Credit Card, and BBB, now with legal process.  The claim is now more than a refund.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 06/27/2025

  This is about work done in ************************* 2024 on an older job. We stand by the work we diagnoses and performed citing that there could be separate issues. We cannot refund for services rendered. We cam honor our warranty on work performed. No refund will be given. 

  Customer Answer

  Date: 07/07/2025

   
  Subject: Rebuttal to Midas Response Immediate Resolution Required
  7-7-25
  Dear Midas Representative,
  
  I am writing to formally respond to your recent communication regarding the work performed in 2021 and 2024. While I appreciate your assertion that you stand by the work diagnosed and performed, your refusal to provide a refund is unacceptable under the circumstances.
  
  The issues I am experiencing are directly related to the services provided by your establishment, and I believe I am entitled to a refund or appropriate remedy given the circumstances. Your statement that there could be separate issues does not adequately address my concern about the quality and the lasting effectiveness of the work completed.
  
  Please be advised that if this matter is not resolved promptly, I will have no choice but to pursue my rights through small claims court. I am prepared to present all relevant documentation and evidence of the work performed and the ongoing issues to seek a fair resolution.
  
  I urge you to reconsider your position and work towards an amicable resolution within the next [7-10 days].
  
  Sincerely,
  ***** *****
  *****************************************

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there I took my vehicle on around April 12 for a break inspection at Midas GUELPH. ******* the mechanic hit the driver side door against the hoist of the pole while scanning for ABS codes and damaged the door. I have not been able to receive a response since then Please look into this

  Business Response

  Date: 05/07/2025

  The customer initially made us aware of his complaint by filing a complaint through the Midas Corporate complaint form. In this complaint he indicated that he did not want to be contacted by store management therefore there was no recourse for us at that time. He again contacted Midas corporate complaints and changed his mind about being contacted. I reached out to the customer twice and left voicemails as he refused to answer the phone. I then received a text from the customer indicating that he only wanted to communicate through text and I informed the customer that I would not communicate through text. In my opinion it is not a professional or effective way to communicate on a matter like this. I also asked the customer to bring the vehicle to our shop to see the damage that he is claiming and to provide estimates for the supposed repair. The customer has not reached out to us or come by for us to review the supposed damage. Nothing is going to happen with this until the customer does what is requested of him and shows us that there actually is damage, that we caused it and the cost to repair.

  Customer Answer

  Date: 05/10/2025

   
  Complaint: 23248412
  
  I am rejecting this response because: I never advised for the business not to contact me. I might have said not to have ******* reach out as it doesn't make sense to speak to someone who caused the initial damage. I said to the owner I will reach out ****. I am not in the country right now and will be returning beginning of June
  
  Sincerely,
  
  Banujan Gathieswaran

  Business Response

  Date: 05/28/2025

  The person complaining has complained to everyone and to this point in time has refused to provide any information about the alleged damage and has not supplied any estimates or brought the vehicle to us to see the damage as he was asked. I cannot do anything for anyone if they will not communicate with us. Please do not contact me again on this matter as I am not willing to keep going back and forth with someone who does not want to resolve the issue but just wants to complain.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23248412
  
  I am rejecting this response because:
  I literally said I will bring the vehicle early June

  look at your video footage of the day I came in. Im not making any of this up. 

  Sincerely,
  
  Banujan Gathieswaran

  Business Response

  Date: 06/17/2025

  The customer complained online to Corporate and the BBB 2 months ago. During that time he has not contacted the store directly nor has he come to the shop to show us the damage that he thinks that we caused. Until that happens we are unable to do anything. He indicated that he was going to do this on a number of occasions the latest being that he was going to do it in early June and as it is Jun 17th and he has not done what he said that he was going to do I have no control over the situation. Since he is not willing to show the supposed damage and he did not complain until well after he was at the location then we wonder if there is any damage or was the damage done someone else. This customer is being totally unreasonable and I am not willing to deal with someone who is as unreasonable as this customer.

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23248412
  
  I am rejecting this response because: I am still not in the country, otherwise I would've brought it to you. To say I didn't bring it up timely is false. Go through your voicemails for the shop and I've left voicemails, I contacted Midas Corporate, and the BBB. All within a timely fashion. If you refuse to take accountability, I will contact Guelph Police. The only reason you are being defensive is because you know you caused the damage by looking through your video footage for the day I came in. You and I both know this.
  
  Sincerely,
  
  Banujan Gathieswaran

  Business Response

  Date: 06/19/2025

  Thank you for the reply. It is now June 19th, and the shop is still waiting for you to return to show them the damage. 

  Customer Answer

  Date: 06/27/2025

  
  Complaint: 23248412
  
  I am rejecting this response because: Given how disrespectful the owner has been, I do not wish to return to the shop to show him the vehicle. I have attached images below. Please step in and compensate me to get this resolved, in addition to reviewing the footage on the date of my visit.
  
  Sincerely,
  
  Banujan Gathieswaran

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't even know where to start with this. We have been having our brakes maintained at Midas for 25 years. They have always been honorable and reliable. That confidence and trust ends today.We had our brakes replaced ( at a cost of over $900 ). I was hearing a noise, right away, so I went back a month later and I was told everything was fine and that is normal when they are new. I trusted them, and I left without further worry. Not only did the noise continue, but it worsened to the point that I became worried, so this time I had my husband go in because I was convinced they would say the same thing to me. They actually not only told my husband the brakes were fine, but that the struts were shot, hub barings, and CV joints and needed to be replaced at a cost of $2,700. We decided to get a second opinion with our dealer, **** ****** and we picked up our car. We told **** ***** on the phone that we were told our struts, etc. were bad and we needed them to look at them. They assured us that struts are not a dangerous thing, and we'd be fine driving our car until we could get it in for our appointment ( a week later ), so I continued to drive my kids, grandkids, and my mom around until we could get it in. When we took it in, they said it was the brakes, not the struts ,hub bearings, and CV joints (none of that needed to be replaced or repaired) . If they had known what was really wrong with our car, they would have advised us not to drive with bad brakes. I am livid that Midas is either completely incompetent, or completely unethical. They risked the lives of my family. Please do not take your car to this, and I would say by the way they run their business, any Midas. I'm so disappointed because we have trusted this particular Midas with our family's safety for so long.

  Business Response

  Date: 05/01/2025

  This customer originally came to us in November, to which we replaced pads and rotors on the front and rear of their vehicle. They came back in on 4/12/25 and stated that the noise is bad. Upon checking out, we noticed play in the hub, and the ** strut was leaking as well as both cv axles. We recommended them as the brakes were in working order. They denied and sought out a second opinion. We have not seen any documentation from the dealer stating that this is correct. And, if they did determine a fault with the brakes, we would take care of them, as they have a lifetime warranty. We urge them to not let one miscommunication or poor experience ruing a lifetime of great service.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/07/2025 $1038 Went in for a simple oil change, shop stated it had to have an oil pan or it was not coming off the lift. All the pan needed is a oversized plug. A day after the new oil pan we noticed a large puddle in driveway. Had to go in again, and again neglected their duty to care butchered everything from using an improper gasket on oil pan. Everything was loose and not properly tightened. And still leaks from the same place we asked them to fix the drain plug on the pan!! Confirmed this by taking it to an actually certified mechanic who was in shock at the botch job.

  Business Response

  Date: 05/01/2025

  Customer came in for a oil change we performed the oil change and noticed that it already had a oversized drain plug in it. We also noticed other oil leaks and let the customer know about them they didn't want to fix the other problems we are not responsible for the vehicles other problems of loose and missing bolts in their sub frame that we didn't remove to do the job. We were the ones that showed them that they were missing. No refund will be given

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 10 2025 I went to Midas auto located at ************************************************************************** for an oil change and because my battery light was on. The mechanic took my vehicle and inspected it he told me the alternator needed to be replaced. I agreed to replace the alternator and the oil change. After waiting several hours the mechanic came out gave me my keys and I paid ******** dollars for the services rendered. The mechanic never verbally told me anything else was wrong with my car. However 5 days after my alternator was replaced my battery light came back on. I immediately took it back to midas to look at it and they told me that I had a oil leak and the oil was leaking into the alternator and that the valve cover gasket need to be replaced to stop the leak and then told me it would cost 700 dollars to fix it. he informed me the warranty was void on the alternator because oil leaked into it. I would like a full refund because when I first brought my car there and it was inspected the mechanic was fully aware of the leak. The mechanic even with this knowledge proceeded to replace the alternator and do the oil change even though he knew oil would leak in the alternator . the mechanic never verbally told me about the leak and seriousness of it the first time I was there. On my receipt they gave me it says I declined a valve cover gasket and battery however theses services were never offered to me at all me because no one ever verbally talked with me about it the first time so the receipt is wrong. You can not decline something that was never offered to you. And I never signed the receipt Plus Midas gave me a remanufactured alternator and told me that it was a brand new alternator in which they charged me a higher price for and failed to inform me that it was a remanufactured. I would like a full refund this was a severe judgment and error on Midas part they should of never replaced anything with out fixing the leak first since that was the main problem .

  Business Response

  Date: 03/26/2025

  March 26, 2025

  Subject: BBB Incident #********
  
  Dear BBB:

  
  We are writing to you concerning the BBB ID #********.

  
  After reviewing the case we have found the following:

  
  Mr. ***** ******** came in to have work done on his car on January 10, 2025. The work that was performed was the alternator and an oil change.  However, there is a declined service on his invoice stating that Mr. ******** declined the work that was recommended: ***** battery and 2. Valve Cover Gasket. Both these items were declined by Mr. ******** and I have attached a copy of the final invoice from this date.   

  
  A valve cover gasket seals the valve cover to the cylinder head, preventing oil from leaking out and ensuring proper engine lubrication.

  
  Today, March 26, 2025 is when we have received the incident report and one of our Managers has tried to reach out to Mr. ******* three times today to no avail.

  
  We are willing to work with *********** on this matter, however it is important to note that warranties cover when a piece is defective or not working properly.  A warranty will not cover problems or defects caused by other issues with the car.  

  
  Our manager will continue to reach out to Mr. ******** to remedy this situation. 
  
  Sincerely,
  
  Midas Consumer Affairs
  ********************************************************
  Tel: ************

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midas is engaging in false advertising. Their corporate website features a $24.99 coupon for a ******************* Change, listing my local Midas stores address. However, when I went to redeem the coupon, the store claimed they didnt have the ******************* and refused to honor the deal in any other form. This is a classic bait-and-switch tacticadvertising one thing and pushing customers toward a more expensive option.If the Midas brand is being used to promote these offers, then Midas Corporate is responsible for ensuring that its franchise locations honor them. I requested to speak with the regional manager, but he was absent, and Ive received no follow-up.This is regarding the Midas store in ****************** At this point, Midas needs to either honor the advertised price with a comparable oil change or correct their misleading promotions. Failing to do so damages trust and reflects poorly on the brand as a whole.

  Business Response

  Date: 03/03/2025

   

  I called and Spoke with Mr ******* as a representative of TBC Midas.

  The coupon he ad did state "valid at participating locations"

  The site he called was not a participating location.

  I offered to find him a location that was participating however he had already had an oil change at another site.

  To take care of the guest I have offered to pay for that oil change and I am awaiting the receipt from him so that TBC/Midas may send him a check.

  Thanks

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 22953714
  
  I am rejecting this response because:
  
  Sincerely,  I sent the receipt no check yet awaiting a response 
  
  ****** *******

  Business Response

  Date: 03/25/2025

  Apologies, I have been in the hospital since March 10th. I have texted with Mr ******* and confirmed that my company is sending him a check to refund the oil change he had completed at our competitor Valvoline quick oil change, since we could not perform the service at our franchise location that was not participating in the promotion. 

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came into Midas for a oil change and a A4 and a five tuneup for my vehicle when I left Midas the vehicle immediately started overheating after 10 minutes of driving they had to send somebody to my home to add coolant to the vehicle brought the vehicle back to Midas that day after because youre still overheating and thats when they informed me that my engine was blown, but my car did not come in like that

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck to Midas to have my power steering line's replaced, they were leaking. They kept my truck for 6 day's, the told me they were working on it the Saturday that I took it in, August 26th 2023, then I was told they hadn't started working on it until Monday August 28th 2023. I told them to replace both lines and the communications between the two people working was a problem. While changing the power steering line's, they broke one of the lines of in the rack and pinion and there for, I had tonhsve them replace the rack and pinion. When I got the truck back August 31th, 2023 it was running rough and my air conditioner and ***** control wasn't working. There were light's on my dashboard that was lit up so I drove it back and they hook an engine scanner up to it and turn them off, but shortly they came back on. The did remove a wire harness that shouldn't have removed, evidently, the some how pulled a wire loose and tried to repair it, Instead of replacing it with a new one. The wire harness should not have been removed, it didn't have anything to do with replacing the power steering line's. The wire harness control's the air conditioner, ***** control, electric clutch fan, and control's other components in the truck. The harness shorted out and melted the wire's and plug. I had to replace it and I had to order it from ***** It cost me $71.00. I should be reimbursed for the wire harness at lease, I feel I should be reimbursed for the rack and pinion also. They never call me but once in the six day's they had my truck, only to tell me they broke off the line in the rack and pinion and that was on Wednesday August 30th 2023. I had to call them and I called them several times through the *** days they had my truck.

  Customer Answer

  Date: 10/16/2023

  The case has been resolved!

  Business Response

  Date: 10/16/2023

  Thank you for contacting Midas Consumer Relations. It is our understanding that you have already spoken to the franchise representatives and are working toward a resolution. If this is not the case, please let us know. Thank you again for contacting Midas Consumer Relations. 

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car t9 midas about 2 years ago and had front and back brakes put on my and paid around $400 and was told that it's a lifetime warranty on them. Well today I went back and was told with having a lifetime warranty I stall had to pay labor which will be $189 for the front and $189 for the back. That means I will be paying $400 again for brakes. Doesn't make since.