Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Groupon to do a full oil change. Guy at the front desk called me and said there was an oil leak in the gasket and hed charge me over $800 to fix it. As I refused he lowered it to $400 and as I refused it he told me its gonna keep leaking though and hung up on me.Its absurd how bad these people treat you when they dont complete a sale. I dont believe this is how a customer should be treated. We have options and are allowed to choose who or when we do business.They also wanted to charge me an additional $10+ for oil disposal and as I refused stating all was in the Groupon (full service) the dude at the counter started to mistreat me stating he was not going to release my ****** I expressed my experience to them and said Id share it **** said nobody cares yet their counter has nothing but signs asking for reviews on ********* of that was not enough **** came to my car, knocked on my window and told to leave because I was stealing. Its on video.They also proceeded to harrass me by calling my number from a no caller ID number.I was not given any receipts and by the way I was treated its unclear whether the oil leak existed.I want them to refund my money and to repair any damage caused by their employee.

  Business Response

  Date: 07/15/2025

  Thank you for contacting *************** and Midas Consumer Relations. All Midas locations are independently owned and operated franchised businesses. As such, they are responsible for resolving their own complaints and we have no access to their databases to identify which location you visited. Please reply with the address of the store in question and we will be happy to forward your concern to the proper person(s) for resolution. Thanks again for contacting Midas Consumer Relations and we look forward to hearing from you soon.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23567179
  
  I am rejecting this response because: nothing was done.

  They are taking away responsibility when their name is the company. The address of the location is ***************************************

  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 07/18/2025

  Customer bought a groupon oil change. They didnt purchase anything from us. Then they approved us to fix a repair and refused to pay. Then proceeded to perform theft of service by taking their vehicle without signing or paying. 

  We will not refund nor pay for anything. As we did not damage anything. 

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/18/25 I called to request an appointment at 4:30pm, no one answered, so I left a message asking for an appt to check my squeaking brakes. Not wanting to wait for a call back, I went online & requested an appt for Friday, June 20th in a window of 8am-11am. I received an email telling me someone would call in 30 min to confirm my appointment. I never received a call. I hoped it was due to being close to closing time and waited to hear back on the next day. My work day came and went and I never got a call. Friday morning at 8:30am, I called and asked if they got my message and was told they have me on the schedule at 9:30am. So I hurried over to the shop. When I walked in, I mentioned my name, car make and model, problem, and said I have an appointment. *** replied, As you can see, "we are very busy." I responded that I just door with someone on the phone and was told I had a 9:30am appointment. So he looked my up in their system and proceeded to tell me that they had recommended brakes on my car last September. I said, I just got this car in December, so that's no possible. And the car i had that time had the work done. Someone did not mark the work completed. He proceeded to get the vehicle info and said they would look at it and call me with a quote. I waited for a phone call for 3 hrs and cakes then at 12:30pm. I was told they were working on my recommendation and would call back in 10 minutes. I waited another half hour & received a call saying the car has wheel locks and they can't find the key. I said if it came with the car, it would be in the car. They said the only way they could get the wheel off to check would damage the wheel lock, and they charged me $89.99 to do so! I happen to know places like ******** have multiple wheel locks to avoid damaging customer property. The unprofessional attitude at this Midas is unacceptable. I paid $634.15 for new rear ceramic pads and disc brake rotors and the brakes are still squeaking!

  Business Response

  Date: 07/01/2025

  Thank you for contacting *************** and Midas Consumer Relations. We are sorry to read that your experience was not positive and appreciate you letting us know. All Midas locations are independently owned and operated franchised businesses and as such are tasked with resolving their own complaints. Please reply with the address of the location in question so that we may forward your concern to the appropriate person(s) for resolution. Thank you again for contacting Midas Consumer Relations and we look forward to hearing from you soon. 

  Customer Answer

  Date: 07/02/2025

  Midas location,  N96W18375 Highway Q, *************************

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having emission control issues with my ***** 2500 HD Diesel while visiting in *****, **. I took my truck to the local Midas store. One day later they told me my entire catalytic converter system needed replaced. This was done at a cost of over $6,000. After departure east I was about 100 miles out of town when the entire system failed again. After limping into *******, WA I took the truck to a ***** and their investigation yielded still many fault codes as well as a completely clogged exhaust system filter, several unconnected sensors, and an unconnected DEF pump which resulted in a burned out pump. It was completely fixed within a week at a cost of $3,492.77 and has since not given me any issues. I have contacted Midas and was put in contact with an area supervisor which I have been in sporadic contact with for the past 4 weeks. I even provided the repair paperwork from the ***** dealer with those findings and costs. 2 weeks ago she (****** **************) said she would know within days, but i have yet to able to reach her since. I would like resolution of the amount needed to fix the Midas mistakes.

  Business Response

  Date: 07/03/2025

  Customer has been refunded a settlement amount agreed by both parties. Customer is satisfied and has excepted a refund and waives any further claims.  

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for my regular oil change and 1 day after the oil change my oil light continues to blink and my oil pressure is low as well as my fuel pump regulator valve also went bad . I've never had any trouble out of my car and the Manager at the time name was ********* who in turn tries to reassure me that my vehicle has no problems. Which in fact was a lie . I am a midas member and I honestly believe that the technician purposely caused damages to my car and I shouldn't be on the hook for any repairs.

  Business Response

  Date: 05/29/2025

  There is nothing that we did wrong with the oil change. The engine has shreds of plastic/ metal in his oil pickup tube causing his low oil pressure issue.  It seems to be a timing issue. The store manager has given the customer his options for further inspection and repair. This 18-year-old vehicle has internal damage and nothing we would have caused simply by changing the oil. 

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2013 ***** Sonic needs service re:sound when braking @Midas#F172538. (Customer is ************** y.o. female college student who knows nothing re:cars; I'm her mother who was not able to be there who paid). She signed paper that she was told was allowing them to look at her car saying he would call with actual repair info; keys handed over approx 11:15am 5/10/25. Text from Midas 12:59 "...upon inspection...brakes are NOT causing your issue..." She responded: please call (my #) ************ which he did not do. 13:03 (from different #) call, per her recall it was NOT the brakes and he asked for another explanation where she said - just drive it and it will be apparent, and they agreed. 14:29 She got a call where he explained that the front 2 rotors were warped so she said to go ahead and do that since it sounded like a quick fix. 14:52 She called me and gave an insane amount of approx. $1400 for 2 rotors. I immediately asked her to have them call me to clarify. My brother was with me at the time - he (her uncle/"adopted dad") got on the phone with them and argued that she didn't need $159 rotors (not performance vehicle); they eventually agreed on $80 ea (x2) but they would need to order the parts. Per *** ********* recall: the rear rotors/pads were fine, but according to their "policy," brakes/drums should be replaced "every other time" the brake pads R changed. He clarified that this car only had approx 100K miles and had no documentation as to when the pads were ever/last replaced which would make this policy not applicable. (My bro said that he's never heard of any such policy; he is currently the caretaker/repairman of 5 vehicles [wife/daughters], of which he mostly does himself if possible unless it is out of his scope, which is not often). This call ended approx 16:08 where he thought they were clear; NOTHING was said except front rotors ($80/ea) & 1 pad ($99.99), but they needed to order parts. BUT magically @ 17:51 the car was ready. For $1418.68! See pics!

  Business Response

  Date: 06/02/2025

  Thank you for taking the time to share your feedback. We understand the importance of clear communication and want to take this opportunity to clarify the events surrounding your recent service visit on May 10, 2025.
  
  Inspection and Estimate
  Your daughter brought in her 2013 ***** Sonic due to a reported vibration or shaking. An inspection was performed promptly, and a written estimate was produced based on our technician's findings, specifically warped front rotors and rear drums that were out of round. This inspection was a paid service, as is standard practice across the industry.
  
  The estimate included industry-standard recommendations and required acknowledgments. No work was performed without authorization, which we received prior to beginning repairs.
  
  Communication with Family and Approval
  Per your daughter's request, our service writer contacted a family member to review the findings and pricing. During that call, we discussed the use of premium rotors. At the family members request, we offered and used a more affordable rotor option ($80 each instead of $119). The pricing was accepted, and there were no additional concerns raised at the time of approval. The conversation ended with our team extending an open invitation to call with any further questions.
  
  Completion, Pickup, and Additional Consideration
  The work was completed professionally, and all components were installed per industry safety and quality standards. The vehicle was ready the same day, and our team stayed after hours to ensure your daughter had her car back, as she expressed that she needed it that evening.
  
  Upon pickup, the final invoice matched the agreed-upon estimate, inclusive of authorized services, standard taxes, and associated labor. Your daughter attested to the estimate and signed the final invoice.
  
  Final Clarification
  We regret that there was any confusion after the fact. However, from our perspective:
  
  The work was authorized,
  
  Additional family members were consulted before the repair,
  
  A discounted option was applied as requested,
  
  Extra effort was made to accommodate her timeline,
  
  And all work was completed professionally and transparently.
  
  We appreciate the opportunity to serve your family and are happy to answer any remaining questions directly. Please feel free to reach us at ***********************************************.
  
  Sincerely,
  ******* ********
  
  

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February, I had a routine oil change at Midas, during which the wrong oil was used. This mistake caused engine failure, confirmed by an oil test. Despite the evidence, Midas's VP and Regional Manager have shifted blame to other shops and factors, refusing to accept full responsibility in the interim. They have indicated they will only consider replacing the engine with a used one if legally required, but have also raised concerns about my cars condition, and it having a tune, suggesting possible attempts to cut corners or shift blame from the issue at hand. Midas has been able to look at the car at least twice at the 3rd party shop and are stating I am not allowing them to look at it as they want to take it to their own shop instead. Obviously I have some hesitation since they have been trying to get out of repairs or a solution since I first brought this to their attention and am afraid of further retaliation.Since April 24, my car has been at a third-party shop for repairs, and I am now footing costs for a rental with no timeline of a potential fix. Midas refuses to accept liability without disassembling the engine and demands my entire oil change history, delaying resolution and shifting accountability when my car has not had any engine issues until after Midas put in the wrong oil.This situation has caused significant emotional stress and financial burden. I seek a fair resolution, including full accountability and an appropriate repair at a shop of my choice (or by a proper, certified mechanic without bias) or replacement of my engine without further delays or requests for unrelated documentation to the issue at hand for a 15k fix.

  Business Response

  Date: 05/28/2025

  I have listed below the reasons as to why we denied this claim and is what was communicated to the customer.  

  Since the oil service was done at our location there have been multiple other shops that worked on this vehicle since we last touched it and specifically changed the oil without notification which voids any existing warranty under Midas. 

  We were never notified of any potential problem until after the oil was changed by another location, so we have no factual knowledge of where the oil sample that was provided came from.  

  We did send oil sample in to ********* to have them test for type and found that oil provided while it did show metal wear it stated was a syn 5w30 which does cover the euro 5w40 spec. 

  We requested prior service records stating what oils were used during prior services but was not provided. 

  We were not given the proper ability or due diligence to assess this vehicle outside of being able to look under the hood (after 2 other shops) in a parking lot due to you not allowing us to bring the vehicle to our facility nor ********* giving us the opportunity to assess in any one of their bays. 
  

  Vehicle has an aftermarket fuel injection set up along with an onboard computer chip performance tuner generally used for racing or high-performance driving.

  Along with the oil analysis I attached I also provided the direct email from ********* below stating they show the oil as being a Syn 5w30.  

   

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car in for an oil change, picked it up and the engine splash shield cover is damaged. I did not see it until i got down on my knees. Company said it could have been a tree branch. LOL this is i do not care attitude. I have been using them for years on and off for things. I am never thrilled how the employees drive around like they have no care in the world . Racing engines and working on there own cars, but at the end of the day own this. I have no reason to ask for a new cover, unless I am certain you the company employees broke it. I will never come back to this unaccountable company. ****** *****

  Business Response

  Date: 05/27/2025

  Customer was able to return to shop and repairs were made. Attached is the resolution of the case. Thank you 

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midas auto service installed complete exhaust system July of 2024, had to take it back because of wrong parts. In oct of 2024 the tail pipe fell off from the muffler They had to but it back on now may of 2025 the complete exhaust system that they installed fell off Ive been to Midas 4 times and 3 different shops for a exhaust system stay away from the shop on holland sylvania they were the original shop who started this mess they are not mechanics they are hacks

  Business Response

  Date: 05/27/2025

  This was already fixed on 5/5/25 to the customers satisfaction. The customer was brought out to the truck shown the work and left happy with the work.

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23286907
  
  I am rejecting this response because:

  it took Midas 4 times do the same job 4 times to fix a exhaust system not installed properly not only once but a second attempt which resulted in a third attempt and finally with ne telling them what to do how to their job it hopefully is fixed 
    All my lost time and frustration on such a basic install is worth more than that response. As stated in my first complaint nothing but a refund will end this 
  Sincerely,
  
  **** ******

  Business Response

  Date: 05/29/2025

  The work that was performed comes with a warranty, not a money back guarantee. Nothing more we can do here. We have honored our warranty terms, and went above and beyond with customer receiving $100's in repairs at no cost after the warranty terms has ended. 

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23286907
  
  I am rejecting this response because:  100s in repairs, what repairs, repairing your poor install, repairing the same problem Midas caused in the first place, having to take my vehicle back multiple times to 3 different shops to try and get a exhaust system installed correctly, you mean it caused Midas 100s in repairs, well , do it right the first time and Midas wouldnt incur 100s in repairs, word of mouth and social media will put the last nails in the ***** ******, lucky the warranty is only a year on your subpar labor cause it might have cost Midas more, as stated before nothing short of a refund will make this go away, 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove my car to Midas because my check engine light came on and i asked them to look at it. I left it. They called back with an estimate. (Spark plugs/all coil packs, rear hub assembly) I okayed it. This was on 4/22/2025. The work totaled $2,369.18, and they said it would be ready the next day. So, the next day came and they called and said that they performed the repairs and that it was severely underpowered. They asked if it had been sitting a long time. I told them that the car is my daily driver, so no. They told me it needed a new catalytic converter. I told them that i was going to pay for the work done and pick it up. So i checked out and paid. Then i got it my car, and it was undrivavble. I barely made it home (a 3 minute drive). I called Midas back and asked them what happened to my car. I could drive it when i dropped it off before they worked on it. I told the person there that my car was driving when i dropped it off. They offered no recourse, and told me that they needed to replace the catalytic converter. I had it towed to another shop. They ran diagnostics. The spark plugs that Midas installed had visible cracks. I took the cracked spark plugs back to Midas to ask for a refund and to report it. The man there tried to deny that they were the parts they installed there. That is the only repair i had done at the other shop. They replaced the cracked spark plugs that Midas installed, and it is running great now. I feel that this was handled very poorly. The spark plug repair was not done correctly, and then they tried to get me to do unnecessary repairs on top of it. There was no way to resolve the issue with the team there. When i told them that my car was worse after them working on it, they ignored the point that they could have made a mistake. Instead of trying to get to the bottom of it, they tried to get me to spend money on buying an after market catalytic converter when there was nothing wrong with the one in my car.

  Business Response

  Date: 05/28/2025

  We have reached out to customer. We need the invoice and explanation from whomever repaired their vehicle stating what we did wrong and that we were at fault. We do not issues refunds without proper cause or documentation.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in to get inspected in March. It still is not inspected, I have going back twice, and all Midas does is keep coming up with new ideas and things that are wrong. They push this Snap Finance on a lot of folks, they are charging $148%. This all is a sham and absolutely ridiculous it must stop.

  Business Response

  Date: 05/24/2025

  *********************** received complaint ******** yesterday- the report was accidently sent to our corporate HQ -and we are a franchisee.
  
  
  We take all these allegations and issues, seriously.
  
  
  **** *******-******* Issue is the results of a faulty/defective part which is under warranty.  The customer is scheduled to come in Tuesday to our store to have the issue resolved at no cost.
  
  
  I apologize for the delay and will provide a prompt update next week once the issue is completely resolved to the customer satisfaction.

  Business Response

  Date: 05/30/2025

  On 03/17/2025 **** made an appointment with us to have her vehicle inspected and the emissions done on her vehicle a 2014 ***** equinox. 
  The vehicle failed safety inspection for brakes and a check engine light on. Midas found codes p2431 and p2432 were in the *** memory. The diagnosis revealed the **** air pump was inoperative. Midas fixed the brakes, replaced the air pump, and cleared the codes. The customer was informed that anytime codes are cleared out of a *** the car must be driven for 50 to 75 miles to get the vehicle ready for re-testing and she was asked to do that and return in a few days for the free re-test.  
  The customer returned two weeks later with the check engine light on again. Unfortunately, she did not call us to let us know the light had come back on. Midas again made a diagnosis and found that the air pump was defective. Midas ordered the pump and informed the customer that it would be replaced free of charge. During the visit, the customer decided she could no longer wait and took the car and left.  
   
  The District Manager(DM) contacted the customer, smoothed things over, and made an appointment to meet the customer at the store so she could drop the car off and bring her home. That was for 5/27/25. The DM waited at the store, but the customer called and said she could not make it, so we rescheduled it for 5/30/25. 
   
  On 5/30/25, Ms. **** brought her car back to our Midas shop, all concerns were corrected and the vehicle passed safety and emissions testing, and the proper stickers were issued and affixed to the vehicle. The customer is satisfied and stated that she will remove the complaint. 
   
  Thank You, 
  ***** McCoy 
  Manager, Midas 

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******-*****