Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 07/09/2025

  We apologize for the delay of your order. We had to find a Buick specific part number for compatibility, and it took way longer than expected to get it in. It arrived today, and it's been programmed and shipping out to you today! We're also refunding the overnight shipping paid due to the delay, and it is still shipping overnight to you.

  FedEx Tracking 390852133055

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******* Iition or resolve the issue.

  

  Business Response

  Date: 07/09/2025

  Hi there,

  We apologize for the delay. It appears that we actually did process the payment yesterday a little after you had submitted this complaint. Part of this was due to holiday delays, and our service department needs to evaluate the piece sent to us before payment is sent. Normally this only takes a few days.

• Initial Complaint

  Date:03/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on 8th February and am waiting for delivery. Two times, I got an automated message that it would be delayed two more weeks due to parts not being available. After one month, I requested an update on delivery dates and sent more than ten reminders, but the business is not replying at all.

  

  Business Response

  Date: 03/19/2025

  Hello there,
  We sincerely apologize for the delay on your order. We needed a specific part number APIM and it's taking forever to receive it. We did receive one, but it did not pass quality control. We're supposed to be receiving a bunch of them this Friday. If you'd like to give us a few more days, we're planning on shipping this Friday (21/3/2025) as soon as we test the new APIM modules. Once again, we sincerely apologize for the delays on your order.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22883492
  
  I am rejecting this response because:

  The *** genie did not work correctly for me. When I shift into reverse I get a black screen and only left side grid lines and then the screen switches back to normal radio within 2 seconds. I attempted to call you to trouble shoot on January 14, January 29, and January 31 and left messages on the 14th and 29th. So I guess the 1 week flu lasts 17 days at your company. Now I can't even trouble shoot anymore since my son went back to college and took the truck with him. Terrible customer service. Please accept my return and refund my $120.85. I'll even pay the shipping to get the *** dongle back to you which is in new condition.

  Sincerely,
  
  ****** Gal

  

  Business Response

  Date: 02/03/2025

  Hi there,
  
  We apologize for the delay in communication. The representative for our ************** products was out with the flu the entire week last week, and this programmer was sold for a 2014 Silverado. Those communications were transferred over to the **** and ****, but we were very backed up. It appears you spoke with ******* finally, and you had told her that after running the OBDGenie, which was the only item purchased from us, resulted in the screen changing when you shifted to reverse. Unfortunately, the screen was a black image with guidelines.
  
  We understand that you are disputing our product, but the programmer did in fact do it's job. This enables rear camera input and makes the radio screen change to that input when an automatic transmission vehicle is shifted to reverse. If the image is not showing a camera, then at that point you would need to troubleshoot the hardware to the camera kit that you installed that was not sold to you by us. You also mentioned the camera that you installed was pulled from a junkyard, and not a new camera. We unfortunately cannot provide a refund for issues that are not part of what you had purchased from us.
  
  However, since this vehicle is a 2014, We have seen that this year vehicle tends to be falsely pre-wired at the tailgate about 50% of the time, so if this camera was installed from a salvaged vehicle, then the factory tailgate handle was manufactured for the pre-wired set up. We even state this on our Camera kit upgrade for the 2014 Silverado and ******, recommending to do the non-prewired camera kit due to the chance of the truck having a camera installed being falsely pre-wired.

  Essentially you followed what this kit would be from our website, but sourced the tailgate camera elsewhere.

  ******************************************************************************************************************************************

  Things To Know
  2014 Silverado and Sierras tend to be falsely prewired 50% off the time, and is highly recommended to do the non-prewired kit even if the wires are existent at the tailgate

  

  Business Response

  Date: 02/13/2025

  Hello there,

  Unfortunately there is nothing to troubleshoot with the OBDGenie. The OBDGenie makes the screen change when you shift to reverse. It's looking for a camera image. If you're not getting a camera image, there is an issue with the wiring or the camera itself. The guidelines are also built into the camera. If the radio shifts to a blue screen, black screen, black screen with guidelines, or in best case a camera image, the OBDGenie did what it is advertised to do. Your vehicle is now programmed for back-up camera because the screen changes when you shift to reverse. Since your vehicle is programmed for back-up camera, you've used the product what it was meant for, and now it's programmed into your vehicle. Refunding this would mean you keep the back-up camera programming for free, as the only way to remove the programming would require the vehicle to be flashed back to VIN specs by the dealership. I highly recommend trying another camera, or preferably a camera kit that runs wiring from the tailgate handle directly to the radio unit, because it's likely your tailgate wiring for back-up camera is false due to being a 2014.

  You purchased the camera from a junkyard, and the camera is not working. Respectfully, our programmer is not the problem here.

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22883492
  
  I am rejecting this response because:
  Poor customer service and the product not working as advertised.
  Sincerely,
  
  ****** Gal

  

  Business Response

  Date: 02/19/2025

  The website went down for maybe an hour. We apologize for that, we weren't dodging you. Lots of websites can have a technical issue.

  Instead of addressing that, you should be in some shape or form responding to all of the technical information I produced about what the OBDGenie does, and your camera or your tailgate wiring is likely falsely prewired for the stock camera that you pulled from a junk yard.

  If the screen changes when in reverse AT ALL. The programming went through and you're programmed for back-up camera. You really need to try another camera. We cannot refund this because you are programmed for camera now. This just opens the channel for a camera input on the radio. If there isn't a camera image, the hardware for the camera needs to be checked. The OBDGenie doesn't magically make a camera work. It makes a camera input available on the radio. If the Genie failed, then your radio screen would stay on the same screen when you shift to reverse as if nothing triggers to change the screen. We would have no problem providing you a refund if that was the case, because the Genie failed... but the fact yours does, and you have a black image with guidelines of some sort, it means you're getting the guidelines from the camera, but nothing else, and are programmed for back-up camera. This is typically a sign of a break in either the camera signal+ or signal- wire going from the camera to the radio, or the camera itself is defective.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22883492
  
  I am rejecting this response because: Nothing but excuses. Please tell me again how the ** technical support had the flu for 2 weeks and that's why my phone calls were not returned.
  
  Sincerely,
  
  ****** Gal

  

  Business Response

  Date: 02/26/2025

  We highly recommend that you try a camera that did not come from a Junkyard, because the programming is there. You're not getting a camera image. It's the camera connection or the camera itself. I sincerely apologize for your experience, but the Genie did do the job of programming for a camera input. If the screen changes at all when shifted to reverse, a blue, black, or hopefully a camera screen, the programming is there.

• Initial Complaint

  Date:11/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a highly unsatisfactory experience with my recent purchase. On November 21, 2024, I bought a ********* RAM 1500 UBQ Uconnect 5 NAV with a 12-Inch Touchscreen, including the Wireless Apple CarPlay/Android Auto Upgrade. I opted for *** 2nd day air shipping and paid the associated ****** November 27, 2024, I had not received any update on my order #****** and could not access its status on the infotainment.com website. Despite numerous attempts to contact them via phone, email, and chat, all my efforts were in vain. A sales representative falsely informed me that my order was ready to ship and that I would receive a tracking number within an hour. After three hours and several calls to customer serviceabout eight attempts with wait times exceeding 15 minutesI found that the only tracking information provided was my VIN number with ***, a company not listed on their website for shipping.Whenever I managed to reach customer service, they were unhelpful. They claimed to be unable to reach anyone at infotainment.com but assured me they would pass along my message for a callback. This seems to be their standard response, as they have no information about any orders and cannot check anything, at some point even hung up the call. At this point, I am unable to cancel my order or get a refund through infotainment.com. I have since turned to ****** to seek a refund.

  

  Business Response

  Date: 12/02/2024

  Hello there,

  It appears the ****** is getting this resolved for you. We sincerely apologize for the experience thus far!

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22361839
  
  I am rejecting this response because your wiring was never even taken out of the box. I never got to that step because the initial step of upgrading the system with the *** didnt work. Therefore the wiring was never unpacked and returned to you. Again, this shouldve been communicated to me earlier on. I think you are just trying to get away with something.  I suggest you get more organized. Ive seen multiple reviews on your business. Wish I had read them before purchasing from you. 
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 10/01/2024

  Hello there,

  The reason why the $51.66 was withheld is due to us not receiving the data cables to this kit. I'm including an attachment of the sales order and what was logged as returned. The cables are specifically $51.66 and isn't showing as returned. We're going to investigate further to see if maybe those weren't logged in. We appreciate your patience on this!

  

  Business Response

  Date: 10/24/2024

  Hello there,

  We apologize for the inconvenience and also wanted to let you know that we're glad you had contacted us. It was the full intention to refund you in full, but it appears this occurred as a mistake. We have sent the remaining balance to you via Venmo.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/20/2024

  The restocking fee has been refunded! We apologize for the confusion.

• Initial Complaint

  Date:07/22/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/23/2024

  Hello there,
  
  We sincerely apologize about the mounting tab being broken, but thankfully that part of the mounting tab isn't necessary in regards to the integrity of the radio unit.
  
  The sales rep also was not aware that our ********************* is already overstock in the * Mount UAS model radios, and has been informed of the mistake. While we can't purchase another one at this time, we would definitely be interested in the radio at a later date when inventory levels begin to level out.

  Due to the inconvenience, as well as the structural damage to the radio mounting, The most I can do is to provide you a $100 partial refund (I was able to work out that value with management, it's significantly higher than what was presented to me). Please resubmit the radio buy-back form in a month or two!

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 06/18/2024

  Hello there,
  We sincerely apologize, it appears there may have been some confusion. We were under the impression this was about the Klarna order that was cancelled, order ******. If you haven't had that case closed with ******, I would highly advise reaching out to them.

  As for the Tint World order, ******, that was cancelled on January 12th, but for some reason the automatic refund did not trigger to refund Tint World. We just refunded that this morning after looking closer after this BBB complaint. However, we're a little puzzled, we would have thought that Tint World would have reached out to us in regards to this, because it was ordered through them, and it would be safe to assume they want their refund so they can refund you. You should be able to reach out to Tint World for your refund now!

  

  Business Response

  Date: 06/18/2024

  My mistake, cancellation was on June 12th, not January 12th.

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21781942
  
  I am rejecting this response because:
  I am not paying shipping for their mistake, you may send a label with your return information for your tailgate dampener.

  Regarding the hostility, its quite clearly due to your absolute lack of action when a customer has an issue. As this was sent via email and received the exact same response and then I was ghosted by your scam of a company. 

  In reference to the **** threat, that is hilarious. If they were abandoned calls, and I were a business such as yourself, that might well be the case. However I would be there to answer every line that was answered let me assure you, I can actively call you as many times as I would like until you file a C&D.

   

  Sincerely,
  
  *****************************

  d explained this situation in full to them as well, I would like to see them reprimand their call center and warehouse employees as well as provide the video that they stated would be provided as I do not believe that there is clear evidence that this was packaged or I would have already received the offered video.

  

  Business Response

  Date: 06/04/2024

  Hello there,

  I've provided the link to the video of the package being packed. BBB would not allow a file larger than 8MB to be sent.

  *******************************************************************************************************************************

  We understand your frustration, but we're a little puzzled on the hostility. If this was a shipping mistake, we'd check the footage and own up to our mistake. When you had first called us regarding this issue, you came in attacking us from the very beginning. You even threatened to ******* us with Robocalls to freeze up our phone lines, which is illegal under the **** act. Our calls are recorded so I can provide the audio file to BBB if necessary. Since you have already filed a chargeback with your bank, please send back whatever you received from us.

   

  

  Business Response

  Date: 06/12/2024

  The *** and return label has been sent your email.