Customer ReviewsforDarden Restaurants, Inc.

The location I visited was extremely unprofessional. They provided a time to arrive that food would be available. I arrive and check in early. ********************************************************************** I called, no answer. I enter the building to inquire only to find that my food has been sitting behind the representative. Being that this was my lunch break and so much time had already been lost. I followed up with the restaurant via phone and request to speak to the manager , I was Prematurely disconnected twice before finally connecting with someone who identified themselves as the manager. I requested a refund of my tip as no service was rendered to me and due to my dissatisfaction with the experience. The manager insisted I would need to further inconvenience myself to receive the refund. Once i requested this persons name to escalate my concerns further. The person quickly and disrespectfully disconnected. As a result of this horrible experience I am requesting full refund today. Longhorn steakhouse ******, **

Our Guest Relations will communicate with the guest within the next 24hrs.

Horrible management. Unprofessional extremely biased and incompetent. Upper management is also dysfunctional and covers up severe neglect by lower management.

We do not know which to which our 9 restaurant brands this feedback is intended. We'll try and reach out by email. Also our Guest Relations teams can be reached through the website for any of our restaurant brands.

This restaurant needs a reality check! Ive ordered from this restaurant over 6 times in the last 60 days. The first three times were okay, the others have been h*** After 8pm they slack on curbside, tonight I placed an order and food never arrived , never for the text either that ask what curbside park are you in. I waited pass the time that the email advised my food would be out. I eventually had to walk inside when I question one guy who worked there about the wait he replied Just go to the bar; we dont do curbside once it get dark I knew instantaneously that was a complete lie, reported this to an African American man with a ***** who advised he was the manager he walked off in mid sentence to the back as if I wasnt there, he really need to learn soft skills. This low class employees are really bringing down Longhorn reputation, its not even about being compensated its more so of DOING YOUR JOB THE CORRECT WAY ESP WHEN WE the customers are tipping helping to pay your hourly wage! Im highly considering never coming back to this location again unless I can have a general manager reassure me I will never run into these type of issues ago, this is the prime definition of CUSTOMER ABUSE! ********************** executives need to come to this location after normal hours and pretend to be a customer and see how disrespectful they are treated Im at a loss for words!!!!

The guest also contacted us through our Survey and our Guest Relations team responded on case *******

I was part of a group of about 15 people on 1/21/23 (baseball team with some wives). We had good service and told the wait staff so (and the manager). When my check came I noticed it was preprinted with suggested tip amounts of 15%, 18%, and 20%. I wrote in the 20% amount, which was $5.35 for a bill of $26.73, making the total $32.08. When my credit card bill arrived, the charge from ************* showed $32.73. A difference of 65 cents. It appears Bahama Breeze automatically rounded my tip UP to the nearest dollar (if you add 65 cents to my tip of $5.35 it equals $6.00).I'm not too concerned about a 65 cents overcharge, but I am concerned if this is a normal business practice of Bahama Breeze. I have my paper receipt showing the tip I wrote in. And I have my credit card statement showing the total charge being 65 cents more No one asked if I wanted to round up, No one had to do any fancy math to figure out change to give me (it was a credit card!). They just helped themselves to extra money. If they do this to everyone, that's likely a good "chunk of change" (pun intended). It is sketchy at best, and criminal at worst. I would like to see them acknowledge this and state in public they won't do it anymore.

Thank you for reaching out and sharing your experience, ******. Please be assured, this is NOT a normal business practice. Our teams should always be charging you the exact amount you sign for on the bill. We apologize your visit last month raised an issue of concern. The Better Business Bureau furnished your contact information, and we will be reaching out by email to continue the conversation. Hopefully, we can gather a few more details so we can look into what caused this to happen.

The food wasnt prepared well. Ordered 1 steak medium rare and it was medium well. Chicken Fried Chicken had way too much salt in the batter. It was un-eatable. Which leads me to the service.I asked the manager to take it back to the kitchen and he walked off. My family had just started eating and no one showed to remove it. I turned around and put the plate on the table behind us. It stayed there the entire time my family was eating.At the beginning of the experience, we ordered our drinks and two appetizers. When the drinks showed, I could tell our server was not happy serving us. Our dinner salads came out and we finished them in a few minutes. We were sitting there talking for about five minutes not eating our salads. Our waitress showed and asked if we were done with our queso and chips with queso and chips still on the platter. I told her we were done with our salads. She picked up the queso quickly and said shed get the salad bowls later. By this time her disfavor of serving us was completely evident! When the meals came, the waitress acted as if she couldnt place my plate in front of me. She ended up droppin/sliding it down spilling my coffee cream. She was very unapologetic and handed my wife napkins to clean it up. We cleaned up her mess.The service was slow and we never got refills on our drinks. This restaurant, waitress and manager have the title of the second worst experience my family has ever had. The first one was at a Taqueria in **********, ***** 25 years ago.I have no idea what we did to deserve such insolence from this waitress, manager and restaurant. This restaurant has had 185 reviews and has only a 3 star rating.We ate at **************** the night before and were served by hood rats who were extremely polite and professional. I left a 30% tip. were not the only group that has been treated poorly. This waitress and manager should go into another line of work such as politics if theyre going to treat people poorly for money

Our Guest Relations will communicate with the guest within the next 24hrs.

Good Day I recently had the worse experience at Olive in Humble Texas we decided to go there before dropping off my son to the airport we had my mother with us and she hadn’t eaten all day and need to eat to take her medication what she ordered wasn’t what she expected so they decided to replace it but took forever and we had to end up taken her food to go because we had to get to the airport the manager came over she had the worse attitude ever I informed I would be filing a complaint and she do that I couldn’t believe how we were treated that is her favorite place to go after this experience we will not be going back

We're sorry to learn of this disappointing experience and will be reaching out by email. Our Guest Relations team can also be reached at [email protected]. Thank you for the feedback.