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Business Profile

Restaurants

Darden Restaurants, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Darden Restaurants, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Darden Restaurants, Inc. has 1372 locations, listed below.

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    Customer Complaints Summary

    • 212 total complaints in the last 3 years.
    • 81 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im writing to follow up on an issue from my recent visit to your **********, ********* location on July 26th.During my dinner, I had intended to use a valid coupon for a free appetizer. However, when it came time to pay, I realized I didnt have the coupon with me. I spoke with the manager on duty, who assured me that I could call the next day with the coupon code and have the appetizer charge removed. I followed through and called the next day, providing the code as discussed.Unfortunately, Ive since reviewed my bank statement and see that I was still charged the full amount. Im requesting a refund of $14.29 for the appetizer, as the coupon should have been honored based on the arrangement confirmed by the manager.Please let me know if you need the coupon code or any additional information. I appreciate your attention to this matter and look forward to your response.

      Business Response

      Date: 07/29/2025

      Our manager submitted a refund for the guest yesterday. The guest was informed that it could take up to a week depending on the bank. The guest was offered a gift card instead, but he asked for the refund. 

      Customer Answer

      Date: 07/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. **This was submitted before speaking with the restaurant manager. Thanks!**

      Sincerely,

      **** *********

    • Initial Complaint

      Date:07/14/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid three times for the dinner bill. I paid two times by applepay. All succeed. But the shop said no in. Finally i paid cash. I want to check and get the extra two paid back. I can support the applepay bill

      Business Response

      Date: 07/14/2025

      We apologize for any inconvenience. We're looking into the credit card overcharge, which may have resulted from an electronic transaction error causing pending charges. Your bank holds these amounts until the transaction clears. Please contact your bank to resolve this issue. For further assistance, call us at ************ (MondayFriday, 10:00am4:00pm EST), or visit *********************************************.

    • Initial Complaint

      Date:07/08/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Visited the location at *************************************************************************************************, ************** on July 3, 2025. Used the electronic kiosk on the table and entered the games section and played Trivia while waiting for our food. Also used the kiosk to pay the bill at the end of the meal and it charged us $2.99 for playing trivia for 5 minutes. The kiosk NEVER said we would be charged for playing games. This is unacceptable and we should have been prompted with a message that playing games would result in a $2.99 charge and ask if we wish to continue. The kiosk software must be repaired and/or updated to prompt people with the charge BEFORE being charged for the use of games or any other charges you will add to the bill.

      Business Response

      Date: 07/09/2025

      I have responded to the guest and also sent a $25 electronic gift card as a goodwill gesture. 

    • Initial Complaint

      Date:07/08/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against LongHorn Steakhouse regarding a disturbing and unsanitary experience I recently had.On July 4,2025,I ordered food from LongHorn Steakhouse. Upon tasting the food, I found it to be excessively salty and inedible. I promptly contacted the restaurant the same day to report the issue and explain that the food was not suitable for consumption. I also informed the staff that I had discarded the food due to its poor ********** my shock, the employee on the phone insisted that I retrieve the food from the trash and return it to the restaurant the next day in order to receive any compensation or resolution.I find this response completely unacceptable, unsafe, and unsanitary. Asking a customer to recover discarded food from the trash raises serious health concerns and reflects a complete disregard for basic food safety practices. Additionally, it demonstrates extremely poor customer service and ****************** a paying customer, I expect to be treated with respect and consideration, especially when reporting a legitimate complaint. No customer should be required to handle trash or unsanitary items just to prove their caseespecially after contacting the business in good faith.I am requesting that:This location be made aware of proper customer service protocols and safe food return policies.I receive a formal apology and appropriate compensation for this experience.The company takes steps to retrain staff on sanitary practices and how to handle food complaints appropriately.Thank you for your attention to this matter. I hope this issue is addressed swiftly to ensure other customers are not subjected to the same unacceptable treatment.Sincerely, ******* *******

      Business Response

      Date: 07/08/2025

      We understand how important it is to feel respected and safe, especially when it comes to food quality and customer service. We escalated this issue and communicated with the restaurant leadership to take the proper actions and properly coach the team. Additionally, our Managing Partner spoke with the guests on July 4 and arranged for a $40 E-Gift card to be sent to ********************* which has been fulfilled. We'll send a response to the Guest via email.

    • Initial Complaint

      Date:07/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online delivery order through the Olive Garden app. There was a link for free delivery which I used to place the order. There was a link to track the delivery. I used it to track the delivery. The estimated delivery time kept increasing, past 2 hours. I used the link in the app to contact the driver via text, then call, then contacted the restaurant. No response from any of them. This was an order with the *****, ******, ***** location. I have not received my order, nor an explanation of why it was not delivered. Nor have I received a refund. The total amount is $69.76. I am requesting an explanation, an apology, and most of all a full refund from this business.

      Business Response

      Date: 07/08/2025

      Our manager refunded the guest and sent a $70 electronic gift card as well. The manager tried to call the phone number but no one answered. 

    • Initial Complaint

      Date:07/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ate in and took a take home. The take home order was a full rack of ribs and other dishes. The ribs were burnt and there was no rack. There were three bumps as if they were ends from other orders. I asked the server ro let them k ow not to burn as they did 2 weeks prior. Ribs had no meat and you could see how old they were and probably cooked and warmer a few times as rubbery. Prior to that 2 weeks earlier my take home had items missing and l let that slide and gave another chance. Business contacted as l left messages at location ****** call back. Answer unacceptable. I have more photos but it won't let me upload for some reason.

      Business Response

      Date: 07/01/2025

      Our Guest Relations will investigate to communicate with the operations leadership and follow up with the guest within the next 48hrs.

    • Initial Complaint

      Date:06/24/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed online with Longhorn, used 3 gift cards totalling $130.00. These gift cards were not credited to the order, and the full amount was charged to my credit card.EVERY time I order from Longhorn and use a gift card, I run into problems with the order. EVERY TIME.I've lost confidence in this restaurant, and I'm not going to a patron of theirs any more.

      Business Response

      Date: 06/24/2025

      Manager follow up requested. Email sent to guest and Refund request submitted to accounting.

      Customer Answer

      Date: 06/24/2025

       

      Complaint: 23510684



      I am rejecting this response because:

       

      A refund resolves this transaction, but it does not resolve the recurring problem, which is that you don't handle gift card transactions correctly.  SOLVE THE PROBLEM, DON'T JUST PUT A BAND-AID ON IT.

      As a customer who has used gift cards at Longhorn in the past, and REPEATEDLY had problems with the gift cards being credited to the order, I don't want to have to call the restaurant over and over every time you guys screw up a gift card purchase.  It's additional hassle and headache for me.

      If you cannot process gift cards properly, then NO LONGER ACCEPT THEM, OR FIX THE PROBLEM.

       

      I look forward to hearing from your response.  I will not accept your response as satisfactory until I know that you have addressed the root cause of the problem.

       




      Sincerely,



      Kevin Beasley

      Business Response

      Date: 06/25/2025

      Having Director of Operations over the location personally reach out to guest to further address concerns.

      Customer Answer

      Date: 06/26/2025

       

      Complaint: 23510684



      I am rejecting this response because:


      Darden Restaurants obviously has no desire to resolve this issue, they just want to put a band-aid on it.

      The problem won't be fixed by having someone from the restaurant reach out to me.  The next time I try to use a gift card this will happen again.

      Either fix the problem with using gift cards when ordering online, and PROVE it to me, or quit accepting gift cards altogether, or just accept the fact that you are not going to get a satisfactory resolution to them problem here and accept the negative feedback.



      Sincerely,



      Kevin Beasley

      Business Response

      Date: 06/30/2025

      The restaurant leadership met with the Togo specialists to
      review the process of handling multiple payments with gift cards. The full
      amount has been refunded to the guest's credit card. Additionally, we are
      working with our digital team to address and prevent similar issues.

      Customer Answer

      Date: 07/10/2025

      not satisfied. at all.

    • Initial Complaint

      Date:06/23/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered through carry out on 6/23/25 at about 5:57pm. I received a text message that my order would be available for pick up at 6:30pm. I headed to the restaurant to retrieve my order. My order wasnt ready when I arrived which is the reason for me ordering ahead of time. Before I could open my car door in the parking lot the contents inside the bag spilled out onto my uniform and Im currently working. I walk back into the restaurant informing them of the issue no straw in my bag no utensils to even eat my meal and not a napkin in sight. I was then handed a small clear plastic bag with a fork straw and grated cheese. But was never handed a bag to put my food in. At this point my break is over my uniform is wet with soup and ******* sauce. Now I want a refund. This was just way too much that happened in a short period of time. I ask to speak to the manager whose name is ******. ****** acts as if hes hates his job and is just there to be there. I could tell this just by his interaction with me. I wasnt offered an anything. No one even extended their apology. I spent almost $30 for my dinner just to be served slop. I am highly upset about this terrible experience. When your in management in food services the proper thing to do is to try to correct the matter not just stand there as if these things werent taking place. So not only did I not eat my uniform has food stains on it and I had to return to work. This is the worse experience ever. While everyone that worked in Olive Garden was grinning from ear to ear with the other customers the energy when it came to me was horrible. Its no way this is how this restaurant is handling their customers. This level of customer service is the worse that I have ever seen!!!!!

      Business Response

      Date: 06/25/2025

      We're sorry to hear of this consumer's experience. They also called us directly and we've sent out a complimentary gift card already.

      Business Response

      Date: 06/25/2025

      The guest spoke with the management team of the restaurant and called Guest Relations at the Restaurant Support Center 6-24-2025 10:25am. A full refund was submitted by the management team and GR sent a $75.00 electronic Gift Card. 

       

      Olive Garden Guest Relations

      1000 Darden Center Drive 

      Orlando, Florida 

      32837

       

      Michelle S. 

      Guest Relations Sr. Rep  

      Customer Answer

      Date: 06/25/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23508884, and find that this resolution is satisfactory to me.




      Sincerely,



      Daneea Johnson

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent in a complaint on Olive Gardens website and no one responded - which is not a shocker since the location I received my disgusting food from is located in **********, **! I explained that this location should take better care of their TO GO CUSTOMERS AND NOT GIVE THEM BROWN LETTUCE!! OR LEFTOVER HARD PASTA! My meal was for myself and my father for fathers day and it was awful! I shouldn't have to make my own pasta - $22.49 to throw half the dish in the trash! Along with TWO containers of salad in the trash! It seems this location gives out lettuce that is past its expiration date to the togo customers. FOUR PIECES OF MELTED mint chocolates in the trash! Who did that? Why would you stick chocolate UNDER hot food?? this restaurant used to be great! food tasted great - and they used to care about wanting to keep customer coming back not to mention they are really STINGY with the breadsticks. TWO per meal? IF I sat inside it would be UNLIMITED! If you are charging OVER $20 per meal you should be sticking 4 to 6 breadsticks in the bag! waste of money/gift card.

      Business Response

      Date: 06/19/2025

      Our Guest Relations team and Restaurant manager responded to the guest's email (sent to us on 6/16) today. She was also sent a gift card. 

      Customer Answer

      Date: 06/19/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *********

    • Initial Complaint

      Date:06/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 06/14/25 I dine-in at ********** at the ********* location. My family and I were celebrating my nephews birthday at this establishment with a party of 10 guests. Unfortunately, what was meant to be a memorable evening quickly turned into an unpleasant and disappointing experience due to a complete lack of service and empathy from the staff during a power outage.We were sat around 815pm and at approximately 9:00 PM, the restaurant experienced a power outage, leaving the entire dining area in complete darkness. Despite this unexpected situation, no staff member checked in with our table or offered any reassurance or accommodations. We were served our meals AFTER the power outage and were expected to eat in the dark, making the dining experience uncomfortable and unsafe, especially with children present. We had to use our cell phones as lighting so we can see our food and attempt to eat safely. To make matters worse, when we requested beverages to accompany our food, the server informed us that no drinks could be provided because the system was down and they had no way to track the order. The staff seemed more focused on how to bill us than how to take care of their ********* the end of the meal, they took our credit card information manually and said we would be billed after the power went back up ( we did not receive a tracking number or receipt). Despite expressing our dissatisfaction and concern to the manager ***** ***** afterwards, we were told there was nothing they could do. I am requesting that they look into this matter as it was unsafe and there only concern was how they could charge us. At a minimum, I believe some form of compensation or goodwill gesture for the experience we endured. I also them to revisit their staff training and emergency protocols to ensure no other customers have to endure such treatment in the future.

      Business Response

      Date: 06/17/2025

      Dear ****,

      Thank you for reaching out through the Better Business Bureau and sharing this feedback. Were genuinely sorry to hear that your recent visit. We understand how important celebrations are and regret that your nephews birthday was affected by the power outage.

      We want to make it right and promise to review the best way to handle unexpected moments like this. We have an eGift Card on its way to your email to use with us in the future under different circumstances.

      Thank you for giving us this opportunity.

      Customer Answer

      Date: 06/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *******

    Darden Restaurants, Inc. is NOT a BBB Accredited Business.

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