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Business Profile

Business Development

Explodely LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Development.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was unsure of this would be something I could do online, so I made sure the web site had a money back guarantee. I have went to customer service at least 8 times then they closed the ticket on me.

    Business Response

    Date: 11/03/2025

    Hey ****, 

    We have gone ahead and refunded your purchases.

    Here are the details of the same:

    1. Order ID: ********* 
    Product Purchased: Auto Money Matrix - CN
    Price: $36.95

    2. Order ID: ********* 
    Product Purchased: Auto Money Matrix Fast Cash Code - CN
    Price: $147.00

    It normally takes 3-5 working days for the refund to reflect in your account.

    I hope this helps!

    Regards,
    Explodely Support

  • Initial Complaint

    Date:10/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Explodely, ***** Bot and Elon Bot all 100% SCAM, Run away, If you send them your money, it is gone, They will never honor the refund Money back guarantee. They will never return you calls or money. 100% SCAM,SCAM, SCAM

    Business Response

    Date: 10/27/2025

    Hey ****, 

    We have gone ahead and refunded your purchases. Here are the details of the same:

    1. Order ID: ********* ?
    Product Purchased: ***** METHOD
    Price: $39.94

    2. Order ID: ********* ?
    Product Purchased: ***** METHOD - Upgrade 1
    Price: $97.00

    It normally takes 3-5 working days for the refund to reflect in your account.

    I hope this helps!

    Regards,?
    Explodely Support

  • Initial Complaint

    Date:10/25/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I try and purchase it says that my bank is declining the transaction my bank is not declining the transaction

    Business Response

    Date: 10/27/2025

    Hey there,

    We are unable to locate any successful transactions under your email: ****************************************

    Please let us know the Order ID of the purchase or any alternate email you might have used to order so we can assist you further.

    Thanks, 
    Explodely Support

  • Initial Complaint

    Date:10/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for several things from IncomeX and discovered from investigation it was a scam. I have been writing and trying to get all monies that I paid out back. The seller keeps telling me that I'm missing a golden opportunity. I just want my money back. $67, 147x4 and $47. Explodely is a dishonest company, as well as Income X. I have also gone to my credit card. I have reported this to ic3.

    Business Response

    Date: 10/20/2025

    Hey *****, 

    Your purchase from Income Team X was already refunded on October 15, 2025.

    Here are the details of the same:

    Order ID: ********* ?
    Product Purchased: Income **************** Program
    Price: $37.00

    It normally takes 3-5 working days for the refund to reflect in your account. 

    I hope this helps!

    Regards,?
    Explodely Support

  • Initial Complaint

    Date:10/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 37 dollars by this company and the web description was false it was a scam I've went back in forth with there coustmer service they claim the refund was a hassle free process but they have give me the worst time and still no money back

    Business Response

    Date: 10/14/2025

    Hey,

    We checked and found that your purchase was charged back by your bank.

    Once a chargeback is initiated, the refund process is handled entirely by your issuing bank, and were unable to determine how long it may take to reflect in your account.

    We recommend reaching out to your bank directly for an update or further assistance regarding the refund status.

    Regards,
    Explodely Support

  • Initial Complaint

    Date:10/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/9/25 I purchased a $37 ****** Virgin millionaire program. I was sent a link to click on to Access to which when I did it only showed other programs at a much higher price, not the program I paid for. I tried sending a text message for support as it stated in the email, but it came back stating it was a bad email address. I want to be refunded.

    Business Response

    Date: 10/09/2025

    Hey ******, 

    We have gone ahead and refunded your purchase.

    Here are the details of the same:

    Order ID: ********** 
    Product Purchased: The Overnight Script
    Price: $37.00

     It normally takes 3-5 working days for the refund to reflect in your account.

    I hope this helps!

    Regards,
    Explodely Support

  • Initial Complaint

    Date:10/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After I purchased my products from Explodely, I was told in the email with my receipt of purchase to "Download & Access the Digital Product". I clicked on the link, and it directed me to another website where it stated I would receive an email shortly with my access information. I purchased two digital products from this so-called company on September 26, 2025, order #********** in the amount of $216.70 and order # ********** in the amount of $55.70. I was also to schedule a coaching direct call, which I did, and to find out that I could purchase coaching and extra training for another $4900. I declined that offer. I never received the email that was stated to access my purchases, so on October 3, 2025, I sent a request to their support letting them know that I never received the orders and that I wanted a full refund since I never received my products. I went back and forth with an ***** who then told me I had to request the refund to the seller in which she gave me an email. I sent the email with the order numbers and amount, explaining that I wanted a refund because I never received digital products, and at this point, I was no longer interested in this business. They replied, saying that I had to try out the products first before they would give me a refund. I sent them another email stating that I never received the products, and that is why I am asking for a refund or for them to send me the products. They then sent me an email showing that the problem ticket was now closed. I just reopened the ticket, letting them know I am reporting them to you all, and I hope that you can do something about this company, because unfortunately, even if I don't get my money back. They need to be shut down immediately as a fraudulent company!

    Business Response

    Date: 10/07/2025

    Hey *****,

    We have gone ahead and refunded both your purchases.

    Here are the details of the same:

    Order ID: **********
    Product Purchased: ANX-305
    Price: $46.00

    Order ID: **********
    Product Purchased: Configuration pack
    Price: $197.00

    It normally takes 3-5 working days for the refund to reflect in your account.

    I hope this helps!

    Thanks, 
    Explodely Support

    Customer Answer

    Date: 10/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:10/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for 2 service from Explodely on June 26, 2025. I then requested for a refund on the same day after being asked to sign up for additional services with additional payment. From June 26, 2025 till date, I had contacted them several times every week to get my money back, and nothing seems to be happening except for these repetitive AI feedback about my refund being expedited. This is simply not right!

    Business Response

    Date: 10/07/2025

    Hey *******, 

    We have gone ahead and refunded both your purchases. 

    Here are the details of the same:

    Order ID: *********
    Product Purchased: TESLAR 911 BOT
    Price: $51.97

    Order ID: **********
    Product Purchased: TESLAR 911 BOT - Upgrade 1
    Price: $97.00

    It normally takes 3-5 working days for the refund to reflect in your account. 

    I hope this helps!

    Thanks,
    Explodely Support

  • Initial Complaint

    Date:09/16/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I must purchase software licenses from ********************** for my freelance job testing software. Almost from the start of my job, Explodely has declined my transactions and has blamed my bank when my bank has not seen any transaction from Explodely. Its continual denial of my license purchases means that I cannot test the software and it also means that I do not get paid. I am an elderly, disabled female and this job is perfect for me because I cannot leave my apartment and my Social Security doesn't make ends meet financially. They blame a chargeback for denying me purchases, but I don't know what that is, and they refuse to discuss it. They are denying my livelihood. I want them to allow me to make my software license purchases so that I can do my job and get paid. Is arbitration a solution? Their owner, Digistore24 is doing the same thing to me. I want them to stop declining my purchases without reason.

    Business Response

    Date: 09/17/2025

    Hi *****,


    Because of multiple chargebacks in the past, both the seller and the payment processor have declined your transactions. They have flagged them as extremely high risk, which justifies the sellers decision not to proceed.

    It is entirely within the sellers rights to choose whether or not to sell their product, and in this case, they have decided not to. Please note that no money has been taken from youyour transactions were simply declined.

    As weve explained previously, this decision rests solely with the seller, and we do not have any control over it.

    Additionally, if your concern is related to Digistore24, please be aware that we are a completely separate platform. For issues involving Digistore24, you will need to contact their support team directly.

    Thank you for your understanding.

  • Initial Complaint

    Date:09/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Its obviously a scam that involves wasting a huge amount of time for people who desire some positive result which does not involve losing money ALL THE TIME. And then there must be a lot of people who do lose money because they live in false hope and actually pay these criminals ( explodely). Surely the internet system must (be able to) act to stop this sort of thing otherwise why have this form filling system i have just gone through wasting our time. And i dont apologise for incomplete filling of form because the ** bot set up by scammers would track me down and stuff me around. There is no resolution for us all here unless ** is reined in with some sort of ruling on its seemingly open freedom to do what it wants/likes (under the operation of a criminal human).

    Business Response

    Date: 09/15/2025

    Hello there,

    We have checked your request but the Email address, Name and Phone details you provided are incorrect. No order details have been provided either. 

    Without these details we cannot take the next step in assisting you. 

    Please provide us with the relevant details of the order for which you are looking for a refund.

    Thanks,

    Explodely Support Team

     

Explodely LLC is NOT a BBB Accredited Business.

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