Business ProfileforAmeriTech Air-Conditioning and Heating

I am writing to file a formal complaint against ********* *** ************ *** ******* located in Orlando, Florida. I have encountered a series of issues with their service that I believe need immediate attention and resolution. On July 24, 2023, I noticed that the air conditioning unit installed by ********* approximately a year ago was showing signs of mold and excessive water sweating. I promptly contacted ********* to address this issue and was requested to provide pictures of the unit. I complied with their request and was informed that I would receive a call from their manager within 24 hours. However, despite their assurance, I did not receive a call back on the 25th. When I followed up, I was told that the manager had left early for the day and I would be contacted the next morning. Unfortunately, this did not happen, and I had to initiate contact on the afternoon of the 26th. During this conversation, the secretary informed me that a technician would be sent on the 27th, and I was informed that I would need to pay for the service call. I expressed my concern about having to pay for the service call since I had purchased their service plan and the unit was just over a year old. Despite my reservations, I agreed to pay to have the issue addressed. On July 27th, a technician from ********* visited my property and examined the system. At the conclusion of the service call, I inquired about payment, and to my surprise, the technician stated that there would be no charge. He mentioned that his supervisor or manager would contact me later that day, or within 24 hours at the latest. He explained that the issue stemmed from the unit's installation and its compatibility with my existing ductwork. To my dismay, I did not receive any communication from ********* despite several follow-up attempts via text messages on August 1st and 3rd. This lack of response has left me frustrated and concerned about the level of professionalism and customer service exhibited by *********. Given the circumstances, I kindly request that ********* addresses the following issues: 1. Replace the unit parts affected by mold growth. 2. Upgrade the ductwork in my residence to match the specifications required by the unit. I believe that these actions are necessary to rectify the problems I have encountered and to ensure the proper functioning of the *** ************ *** ******* system. I appreciate your attention to this matter and your assistance in facilitating a resolution. I trust that the Better Business Bureau will play a pivotal role in resolving this dispute and ensuring a satisfactory outcome. Thank you for your time and consideration.