Reviews

This profile includes reviews for Optimum RV's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Optimum RV

  7400 S US Highway 441 Ocala, FL 34480-8010

  
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  Optimum RV

  1809 W High St Pottstown, PA 19464-3713

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  Optimum RV

  3555 E Apple Ave Muskegon, MI 49442

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  Optimum RV

  2540 W C 48 Bushnell, FL 33513-8386

  
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  Optimum RV Zephyrhills

  3334 Paul S Buchman Hwy Zephyrhills, FL 33540-6548

Review Details

• Review fromDeborah G

  Date: 03/20/2025

  1 star
  Worst place ever they are nothing but liar's and they will s**** you if you don't know how they work.i lost my Brookstone in the hurricane and bought Ahara 390ds from this horrible place it was already a lemon and they knew it the it started the first week with busted **** over 30 leaks mold ect. I have fought and fought then finally they decided well we will pay it off and put you in a new one that's a **** joke they didn't replace with what I had h*** I didn't even get back full price that I paid for it and ended up getting a Residence 40rden and have leaks in it and it's only been a week and they have yet to pay off the Ahara which should had been taken care of on March 3rd 2025 I've still been making my payments and I found they have this LEMON ON THE *** FOR SALE AT ********* AND ITS STILL IN MY NAME HOW INSANE they can't back anything I have all proof videos pictures calls emails they didn't even clean this new on I have. STAY CLEAR OF THIS PLACE.
  

  Optimum RV

  Date: 04/09/2025

  *******,

  Thank you for providing your review and feedback; we genuinely appreciate it. We are glad to hear that you had the opportunity to speak with our customer service manager, as we strive to ensure that all customer concerns are addressed promptly and effectively. If you have any further questions, concerns, or feedback, please do not hesitate to reach out to us directly. Our team is dedicated to assisting you in every way possible and resolving any issues you may have. We value your experience and want to ensure that we have the chance to support you fully. Your satisfaction is important to us, and we are here to help!

  Thank you, 

  Optimum RV Management 

• Review fromJose M

  Date: 03/17/2025

  1 star
  Hello, I bought a new 2024 North trail ** in September at the Ocala dealer. Well, it turns out that everything was very nice and nice and pleasant until I brought the ** to my house and a week later I realized that the unit was liquidating inside the bathroom and when I climbed on the ceiling it turns out that all the silicone was cracked and the water was entering there. I also found that the back wall was detached and also the broken stability jacks that did not work well. I contacted the dealer and they told me that that was not It was their problem that it was a guarantee problem. I called warranty and they told me that it was not their problem either. At so much insistence they told me to take the unit and since September my unit has been at the dealer and they have not been able to do anything to me the service is terrible I do not recommend this dealer the truth is that not the service from the sale to the maintenance service is horrible they are very irresponsible I do not recommend this dealer
  

  Optimum RV

  Date: 04/04/2025

  Dear ****,

  Thank you for your review and feedback. We apologize for the initial delays you experienced. However, we are pleased to hear that our service manager was able to address and resolve your concerns. If you need anything further, please dont hesitate to reach out.

  We appreciate your business.

• Review fromJo W

  Date: 02/13/2025

  1 star
  Would give -10 if allowed. My sister and I BOUGHT an RV in December 2024. It needed some work and we were supposed get it in 2 weeks. It is now Feb 13 and we still don't have it. We received a bill stating that we were behind a month in payments. In attempting to talk to someone, we have been given a complete runaround. We now finally have an appointment to go speak in person with someone next week. This has been the worst experience I've ever had in buying a vehicle. I've bought 2 RVs in the past, plus many new cars and trucks over the years and never had to make payments prior to ever receiving the vehicle. Some of the people we spoke with were nice, but completely unable to resolve or even understand the problem. This is a Buyer Beware of doing business with this company.
  

  Optimum RV

  Date: 02/17/2025

  Hi Jo, 

  Thank you for your review and feedback. Our Director of Customer Experience has reached out to you directly. Can you please get back to her at your earliest convenience? 

  We look forward to speaking with you and resolving your concerns. 

  Thank you, 

  Optimum RV Management 

• Review fromDonna M

  Date: 01/10/2025

  1 star
  Worst dealership I have ever dealt with!! Bought an RV and salesman had us meet him in a parking lot to give him a personal check (told me not to get a cashiers check?) for the down payment, told it would be 7-10 days for their inspection, then we get a call saying a chip in the windshield and it would be another week. The following week when we arrived for our walk thru we noticed the chip still there, even the salesman agreed it was not fixed. When 1st payment came due a month later I called the bank that it was "supposedly" financed through to find out they have never heard of us!! Called Optimum and told by a manager that if the loan didn't go through that bank they would refund our large deposit. 3 days later same manager claimed to not even remember us.... and said absolutely NO to a refund and that they were still working on it!!! 30 days later??!! He would not admit that they never obtained financing. Finally 2 days later the head manager calls and says financing fell through with original bank (like I said to him and was denied) and they found other financing but terms have changed and we need to come in and re-sign with new terms. ************* not to mention taking advantage of the elderly as I am over 60 and was swindled out of some of my life savings. The contract we signed is now NOT enforceable (had to call police to review and confirm as even my banking institution wanted it investigated) and total silence from the dealership. We emailed, called, can't leave any voice mails because it is always full and offered many ways we were willing to work with them but they stick to their stories. They claimed to have taken off $4K off the asking price and we see after that they added $nearly $5K in "options"... there were no "options". Bottom line.... stay away, you WILL be lied to, taken advantage of and treated like you don't matter.... oh and they will tell you everything is all on the up & up..... not at all!!
  

  Optimum RV

  Date: 01/15/2025

  Mrs.********,
  
  Thank you for your review and feedback. We are sorry to hear about your experience. Our management team has investigated your concerns, and heres what we found: The initial financing ultimately fell through because *********** could not provide sufficient proof of residency as requested by the original lender. However, we worked with another lender who did not require residency verification, and they approved the loan. As a result, the interest rate increased by 0.5%. To help keep your monthly payment the same, our General Manager provided an additional discount of $1,500 on the *** Due to the change in lenders, new documentation did need to be signed. We also confirmed that the windshield was repaired, and the ** was ready for pick up. The "other options"listed on the bill of sale are not genuine options available for selection. The total figure listed under other options are detailed on the worksheet you reviewed with your salesperson and are grouped together on the bill of sale under "other options." The costs included in that section cover the preparation of the ** (cleaning and inspection) and the destination cost (delivery).
  
  If you have any further questions or concerns, please contact us directly.
  
  We appreciate the opportunity to work with you!

  
  

  Sincerely, 

  
  

  Optimum RV Management 

• Review fromChris B

  Date: 12/05/2024

  1 star
  Help Spread the Word About Optimum RV's Scams I recently had a terrible experience with Optimum RV, where they scammed me, and it was all caught on video. They even called the police on me! I've made a video documenting everything to warn others. ****** ***** *** ****** ******** ***** *** ***** ** ** **** ****** *** **** *** **** **** **** ********* ** ******* ***** ****** *** ***** ************************************************ Additionally, I'm planning to take them to small claims court and will document that process in another video. This could be helpful if you or anyone else is considering legal action against them.Thanks for your support in getting the truth out there!
  

  Optimum RV

  Date: 12/10/2024

  *****,
  Thank you for sharing your concerns. You purchased a pre-owned 2016 **********, and as stated in the sales contract, pre-owned units are sold "as is."Despite this, we made additional commitments to repair specific items, as documented in the "We Owe" form provided during the sales process.
  Regarding the incident at the dealership, we take professionalism and the safety of all parties seriously. Our management team made multiple requests for you to remain professional. When these requests were not followed, and you declined to leave the premises, it became necessary to involve law enforcement to ensure the safety and well-being of everyone involved.
  Thank you for bringing this matter to our attention.
  Sincerely,
  Optimum RV Management

• Review fromChris m

  Date: 12/03/2024

  1 star
  Optimum RV is the worse dealers to deal with. I have a major issue and have tried to get a hold of the general manager to resolve it and they refuse to call me back. They sold me a rv class A motor coach. While taking my first trip, it was discovered the shaking the salesman said was a possible alignment and could be easily done was the exterior walls separating from the rv! Yes, we could see daylight from the passenger seat to the road below! I foresee litigation in the near future with these people. Service ********** on delivery was to have the brakes checked. When asked to see the records, they told me the mechanic that did the work failed to document and they were no longer there. They refused to have them checked unless I paid ******* to have the inspection done! This was supposed to be done prior to delivery. I can only recommend to stay as far away from these people as possible. If management says they haven't had the chance to call me, that's BS, I called them on 11/25/2024 at 10:30 in the morning. I called as soon as I got back in town. As of today 12/3/2024 no response! I was told by the receptionist, I would be called right back by the Gm or one of the senior managers, still total silence! CM
  

  Optimum RV

  Date: 12/12/2024

  *****, 

  Thank you for working with our service manager. We look forward to seeing you next month to inspect your RV and create a gameplan for a resolution. If you need anything further in the meantime, please let us know. 

  Thank you, 

  Optimum RV Management 

• Review fromDaniel J

  Date: 11/30/2024

  1 star
  I payed ******** for a Fifth wheel and was offer ******** after I had made one payment. ****** and **** were 100% Aware of the issues we had in a 1 month period. Roof leak, power converter, furnace, outside lights and awning which has never been fixed and was reported on our inspection and again 1 day after we picked it up. This is ludicrous! They then offered to trade a new tag along listed at $ ******** and wanted me to finance $ *********. **** then stated the Corporate VP would trade for $38,000.00. This is a scam and never have I been so disappointed in a purchase. ****** said I should be happy because did fix the issues other than the Awning. My question if what will break next and I am stuck with it! Also they never even offered an extended warranty
  

  Optimum RV

  Date: 12/03/2024

  ******,
  Thank you for your review and feedback. We have investigated the matter and determined that a used 2021 Sanibel was purchased, and all the major concerns raised have been addressed. As you are not a direct customer of ours, we are unable to disclose specific details regarding the purchase and warranty. However, we can confirm that a warranty was offered with the purchase. It's important to understand that RVs, much like any other pre-owned vehicle or even new ones, may come with the possibility of defects or non-operational components. In this instance, once we were made aware of the issues, our team promptly addressed and resolved them effectively. We strive to ensure that every customer receives the care and attention they deserve.
  

  Thank you for your understanding.

  Optimum RV Management

• Review fromMontie M M

  Date: 10/11/2024

  1 star
  We have looking for a motor coach and found the one we wanted at Optimum RV Ocala, we visited the business on August 27, to see the unit. We were helped by two salesmen, both seemed to be very familiar with the coach. It was the very thing my wife wanted, as we were looking, I saw a couple of things that I thought needed attention and they told me about Optimum's rigid inspection and repairs that would make the motorhome "Camp Ready". Later I ask for an explanation of that term, they said it would be in a condition that you would camp that night you took it off the lot. We were cash buyers, Florida law allows outo of state buyer to Floridapurchase a RV for the listed price plus 6% sales tax. I had done that before in Florida just an honest dealer. The very first sales forms had the sales price up to $151000.00. That figue had a $8999.00 options amount, I asked and they it was a fee that all Florida dealerships paid, they had advertised a lower price to get someone's attention ,then they add that amount plus all the recording fees as if we were going to register it in Florida. Bate and switch, completely dishonest and against Florida law. I told then that I would pay cas and give them the law, evidently thay have no respect for the law becasue they asked me whre I was getting my informaation. So they tried agian, this time trying to talk me into finanace, I never agreed and was confident I was going to buy he motorhome at the price I offered cash only. The next day we went back, they had the paper work all laid out with the flat charge for the repair police, bank charges, recrding fees, about $162000.00. So we set there and I siad several times, no. Then I told them I wanted a copy to take and study, they said they would not release the papers without siginatures. We never had a meeting of the minds. I wish I had more room to explain how corrupt we people are, do not buy from these people, at least ready the reviews on this site, 250 complaints in the last two years
  

  Optimum RV

  Date: 10/14/2024

  Mr.
  Matlock,
  Thank you for your feedback. The price of the RV itself has
  never changed. Our advertised price was specifically for the RV. The additional
  costs associated with the purchase cover the destination,
  inspection/preparation, and detailing of the RV. These costs are in addition to
  the cost of the RV and sales tax, as well as the amount required for
  registration. It's important to note that these costs are an industry norm and
  not specific to our dealership. We regret that we were unable to reach an
  agreement on the pricing, but it's important to understand that the costs
  associated with the purchase are the responsibility of the buyer. We put a lot
  of work into ensuring that our customers' RVs are in a safe working order, and
  there are costs associated with that. If you would like to discuss this matter
  further, please email us at [email protected].
  Thank you,
  Optimum RV Management

  Montie M M

  Date: 11/09/2024

  I answered the answer from Optimum, but I have not received a reply. I rejected the first reply, they did not answer any of the charges.

• Review fromNicole C

  Date: 10/07/2024

  1 star
  I would give zero stars if possible. I would not recommend this business to buyers or sellers. We listed our coach with Optimum through the ************ in mid June, at first our agent was great and very communicative and assured us that our unit would sell in less than 30 days. She was aware of the condition and that it needed cosmetic repairs. All new items were purchased by us and left in the unit with a list of repairs, (as we were promised that Pottstown had a shop that would handle all repairs.) She was eager to get the unit to ********* PA and after going through two different transport companies, the coach finally arrived at the end of July. After the arrival we experienced nothing but problems. We called daily and wrote emails several times a week, only to be ghosted and passed along to other agents. We were told to stop calling Pottstown, (they reported that we were rude.) We are certain our agent was fired for falsifying our contact and coercing us into placing our coach on consignment. with Optimum. We were told by many mangers at the ************, "This is above my pay grade." "You need to pick up immediately." "We have over 800 units, so sorry." We have never experienced such lies and depict from a company, it's just appalling. Clearly no one is communicating and management is constantly hiring and firing new employees. In the end, our coach was damaged in transport or at the ********* location, hard to determine, since Optimum employees have different stories and made false accusations to the authorities and our insurance company. I have a large file of emails and images to support my claims, marked with specific dates and times. The final conclusion from Optimum was, "we can cancel our contracts at anytime."
  

  Optimum RV

  Date: 12/12/2024

  ******,
  Thank you for bringing this matter to our attention. After conducting an internal investigation, we discovered that the contract was terminated due to concerns about the vehicle identification number (VIN), as there was a suspicion that the ** may have been stolen. We involved local law enforcement, and based on their guidance, we decided to terminate the contract.We have shared your feedback regarding your overall experience with our leadership team, and we will use this information for coaching and training purposes. Our intention was to assist you in finding a buyer, but unfortunately, we were unable to proceed.
  
  We appreciate the opportunity you provided us to earn your business.
  
  Sincerely,
  Optimum RV Management 

• Review fromStephen B

  Date: 10/04/2024

  1 star
  I bought a 2024 prowler 303sbh they charged for a presale inspection I was notified the slide seal was missing and was told dont worry about it just take the unit and they will order the parts well after a bad rain storm the whole entire camper flooded out water coming in from where the seal was supposed to be it destroyed the roof of the slide water dripping from the lights and obtained so much water that it flooded all the way too the master bedroom and the rear bunk house lucky I had a reputable rv repair company local that is going too repair everything even tho the damages are more then the actual value of the camper warranty will fix also they found the roof trusses are all damaged and will need to be replaced due too incorrectly installing the a/c unit .the finance department took over 2 months too finalize my pay off on my original trade which lead too damaging my credit I was promised many extras with the camper and never received them 1 week after the sale my sales man blocked my phone number and everytime I try too call a manager I get told they will call you back I never receive a call back so now I will be 3 months with out a camper making payments for storage and insurance and losing thousands on vacations that are non refundable the best part is I bought this camper too save me money when Im working out of town with my utility company on storm but now I have a camper payment and will have too pay for hotels while working storm due too this company selling absolute garbage campers
  

  Optimum RV

  Date: 11/04/2024

  *******, 

  Thank you for working with our management team. If you need anything further, please let us know. 

  We appreciate your business.