Business ProfileforOptimum RV

DO NOT BUY FROM OPTIMUM ************ starts at the top ************** Chief Operating ******** ************ General Manager, ***** and finally ******* the director of customer relations. There is no recourse and no one will help you. My husband and I were so excited to buy a 2017 Thor Venetian m37. We worked with ***** and ******* and asked them to please be our eyes on the exterior paint We were driving 2600 miles EACH WAY in r RV that we were going to trade in to buy this coach. We FaceTimed ***** and ******* and knew there was a little bit of rust and also the front 2 captains chairs needed to be redone. ***** also pointed out in the rear by the taillights there was minimal paint damage and that was all the damage he could see. When we got there there was a 3 foot section of the body where a panel had been cut out replaced/rewelded and repainted with spot welds and **** welds highly visible, and baseball size damage on the passenger front bumper. After driving 2600 miles we were so bummed. ***** told us he didnt notice it when we asked him about it and then told ***** (manager) It was evident in the videos he sent me. the only videos I received were of the rust in the storage compartments. They MISREPRESENTED the rig and then said sorry. I asked ***** if they could please help us with the gas for r travels and she advised ************** (COO) and he said sorry theres nothing they can do. ************ the ** also said theres nothing they can do. It took us 8 days round trip 5200 additional miles on r rig and $2600 in fuel and we just got a Sorry. There nothing else to say.

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Thank you for sharing your feedback with us. We are sorry to hear that you were dissatisfied with the ** you chose. We understand that you might feel like we did not provide you with all the information you needed to make an informed decision, but we want to assure you that we always aim to be transparent and provide our customers with all the details they need.
Our sales staff put in a lot of effort to show you the ** in the best possible light, even when you couldn't be there in person. We sent several videos that highlighted all the major flaws and defects of the used **, in addition to the FaceTime calls. All the details and information shared with you were reviewed by our senior management team, and we believe that the ** was shown in its current condition.
We understand that you decided not to purchase the ** once you saw it in person, and we refunded your deposit accordingly. However, we were unable to reimburse you for your fuel or a portion of your trip as we feel we were fully transparent with you about the **'s overall condition.

Thank you, 
Optimum RV Management