Business ProfileforGary Yeomans Ford Of Ocala

August 8, 2022 My 2016 Ford Escape SE was towed to Gary Yeomans Ford of Ocala because it had a rattling upon start up and shut down. It was diagnosed as having a bad turbo, which was covered under my extended warranty($100.00 deductible). There was also a recall on the transmission shifter cable bushing which was replaced at this time. I also had an oil change as well as spark plugs and air filter replaced. Total Ticket: $358.50 After getting my car back the rattling was gone but I had a vibration in the car at low rpm’s. The vibration was so bad I would have to put my car in neutral while at stop signs or traffic lights. I could feel the vibration in steering wheel and seat. Sept 9, 2022 I returned my car to ford because of the vibration. I was told it was harmonic balancer and upper motor mount. Total Ticket: $1,738.85 Unfortunately, the vibration was still there. I went back to ford (not sure of the date because I was not given any paperwork). At this time I was pretty angry and spoke with the service manager and mechanic. They checked my car out again and told me that they replaced a transmission mount free of charge. I was urged to bring the car back if this didn’t solve the problem. The issue was still there. April 13,2023 Took car back in for same vibration and a squeaking in the rear of vehicle after struts were replaced at another shop. This time I was told the vibration was the motor mounts. I was informed that all 3 motor mounts needed to be replaced (one of which was still under warranty from Sept 9, 2022 replacement). However, the receipt mentions transmission housing? The vibration was STILL there. $792.92 The squeaking in the rear of vehicle was diagnosed as 4 rear control arms and bushing failure. Those were replaced. $875.08 Total Ticket: $1,837.84 (with misc charge) The squeaking in the rear was gone. However, every time I hit a bump my car felt like it was fishtailing I almost wrecked the first time this happened. Also, when the front wheels were straight, the steering wheel would be cocked a quarter turn. I called my service advisor and told him what was happening with the loose back end and he told me to bring it in that day. They did some adjustments. Still not fixed. May 16, 2023 I spoke with Jay M****** when I brought my car in again for ongoing vibration issue. I also stated that the steering was still off and the car pulled to right. He asked me to leave car with him for a day. I am not even sure what they did to the car that visit,( other than some adjustments) but nothing was fixed. June 9,2023 I spoke to Jay M****** on the phone June 1st, letting him know that I was still having steering issues and the vibration was not gone. He asked me if I could bring it in and leave it a couple days. I agreed to bring it back Monday June 5th. When I dropped the car off they let me know that they would not be able to get it back in the bay until Wednesday because they had a particular mechanic they wanted to diagnose it. I had not heard anything Thursday afternoon so I called my service advisor and left a message asking for a status update. Friday afternoon I still had not heard anything. At this point, I am done.I call the service department and tell them I am done dealing with them and I would be there to pick up my car within the hour. Guess what the vibration could possibly be now? Torque Converter. The paper work states torque converter shutter. No Thank You! I have in good faith paid for every repair Ford has told me it needed to fix the vibration. I feel like I have been taken advantage of, and at this point I would like a full refund of everything pertaining to the resolution of the vibration so I can take my car elsewhere and get it properly diagnosed and fixed. Obliviously there is a problem with my car or I would not have continued to give Ford my money to fix it. It’s pretty inconvenient to keep bringing it in and leaving it over and over! My car not only has the same vibration, the steering wheel is still cocked and now feels so tight like I have very little power steering as well as pulling to the right. Total Spent: $3,935.19 Approximately $2,531.77 on fixing vibration.