Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from them on 3.12.25. They had me sign a "we owe" document at closing. Afterwards, they only gave me one key FOB and said to come back on Monday for the second one. This is a 100 mile trip for us. On Monday they said the key vendor was only there for 2 hours. Also, the finance representative told me doing my own maintenance voids the engine, drive train and transmission warranty. No mention of the ********-**** warranty Act. They lied. I don't want money. I want them to do BETTER.

  Business Response

  Date: 04/01/2025

  We worked with customer, had key made and sent to him. Both parties are satisfied.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand-new 2024 **** F-250 from **** Yeomans ****, expecting a safe and reliable vehicle. However, at just ***** miles, the truck developed the death wobblea dangerous, uncontrollable shaking that makes driving unsafe. This is a well-documented issue with **** Super Duty trucks, yet **** Yeomans **** has completely refused to take responsibility for selling me a defective vehicle.I did not buy a used or worn-out truck; I bought a brand-new vehicle that should not be experiencing severe safety issues. Despite being under warranty, the dealership has been unresponsive and unwilling to assist. They were eager to take my money during the sale but have completely ignored my concerns now that I need help.Desired Resolution:I want **** Yeomans **** to acknowledge and address this defect and work with **** to get the truck properly repaired under warranty. Selling unsafe vehicles and refusing to support customers is unacceptable. If they cannot or will not assist, I expect a written explanation from **** stating why a nearly brand-new truck with a known defect is not being repaired under warranty.

  Business Response

  Date: 02/28/2025

  Mr. ********* came into our dealership's service department due to a stirring issue. He claims that we refuse to work on his vehicle which is inaccurate.  His truck has a lift and suspension modifications on it. He has actually removed the **** factory parts and has admitted to doing so by a third-party company. Which he is very fond of per his communication. Now the problem is that **** states that if the vehicle has been altered, then reset all components back to factory stands and then recheck the issue, then repair accordingly to **** Factory warranty Policy. Mr. ********* was explained this and told that he may need to go to the third party that did the alterations and get them to warranty their work, He was upset that was our response, but **** requires defective parts returned to them for payment of repairs. (issue # 1) How can I get paid for that if the parts are now not even **** parts. (issue # 2) **** requires photos of area that is defective. They will see that the alterations are non-**** parts which will have the warranty claim denied.

  So, In closing Mr. ********* is upset with us because ****'s rules states that altered vehicles are not covered by factory warranty. We have no problem sitting down with Mr. ********* and getting his company on the phone that he chose to have the alterations to his vehicle done at. We all can get on the phone, and we can tell them what the problem is and have them warranty the parts that are causing the issue.

  We have no issue in helping Mr. ********* but we will not commit Fraud on his behalf nor break the standard rules set by *******************

  The fact that Mr. ********* has changed his **** equipped vehicle to Non-**** parts is the issue at hand.

• Initial Complaint

  Date:02/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible post sale service!**** Yeomans NW Pine Ocala 1/11 purchase made 2024 ****************** Black Stealth package. 1/13 I notify dealership the thumb drive with my docs was empty. Several calls and texts to various personnel. Major run around, out right false promises and no thumb drive. Finally a manager calls me (note I texted the ** and got no response, I emailed a customer service person who had emailed me, no response!). Thumb drive was to be hand delivered- never happened! I suggest Fed Ex overnight- they sent me only printed docs ( the thumb drive was the only item I requested). Im livid, they overnight the thumb drive but it too is EMPTY!!!! I test both thumb drives on several devices- EMPTY! I load sample content on both- they do work, They just werent loaded with my docs, I notify the dealership. Was told the ** was emailing me! What a joke. That was 7 days ago!! Now Im being ghosted! No contact, no docs electronically, no thumb drive. Today is 2/8. Almost 30 days.

  Business Response

  Date: 02/08/2025

  We verified the documents were on the *** drive before sending out the second set, perhaps there is a issue with the customers computer? The documents were opening on the *** drive before we sent it out. We have provided hard copies as well already, which was verified by text from the customer that he has copies. We can also e-mail a copy if proper email address is provided.

  Customer states he has text the ** and got no response. I have checked my phone multiple times and have never received a text message from this guest.. We apologized about not being able to hand deliver the thumb drive the manager who was going to deliver it came down with the flu. obviously that was not planned Customer agreed to have it ***** instead, which we completed.

  Customer Answer

  Date: 02/08/2025

   
  Complaint: 22915595
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 02/13/2025

  I received the documents but as to the dealerships BBB response, I rejected it because it was simply not true:
  1) I checked on 5 devices, each showed no content on either drive. 
  2) i sent screenshots to **** showing this. 
  3) the *** ***** must flaw on his end if his in box showed nothing from me as I received text confirmations that my correspondences were received on his end but regardless of that, **** texted me that he asked and he was given my email address, yet I received nothing until the BBB was notified  
  4) to further cross-check that there were no **** Yeomans docs on either drive I took them to Staples and they too found no docs on either drive, they only found the test content i loaded. 

  5) I manage 12 locations in my business, I load presentations onto and retrieve data from thumb drives all the time. I have state of the art **, ****** and ********* Surface Pro devices. The issue was not on my end. 
  6) the issues with the drives notwithstanding, the lack of response and in-action by thier team was deplorable. It took almost 30 days and BBB complaint to get these docs electronically. By the way I read other BBB complaints about thumb drives their organization gave clients that were devoid of content.

  thanks. 

  Business Response

  Date: 03/05/2025

  Customer has documents

  Customer Answer

  Date: 03/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 03/08/2025

  I did finally get documents but I rejected their 1st response b/c they lied. They are shady and I will never buy from them again. 

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently, my warranty with **** ****** wore off by this time, so I had to go with the trashy ************** services they sold me with the car. I had to find a way to take the car to **** Gainesville myself October 21st. Mind you ************** services does NOT pay for a rental until after the car is fixed and returned, may I add they ALSO only covered $40 a day. Furthermore, they dont give me the greenlight to do ANY of that until the inspector has came out and all that great stuff. SO , I was stranded without a way of transportation for four days and still ended up having to pay out-of-pocket. I only received back $150 out of $500 as I did not receive my car back to me until November 1st, but simply could not afford to pay for the rental anymore days because of the sorry warranty company. I had to pay a 250 deductible and they apparently fixed a lot of things such as a timing chain replacement broken gaskets (REMEMBER THESE SPECIFIC PARTS !) , etc . the bill total out to $3500 and my deductible I had to pay was $250 on top of that whole rental nightmare process. LITERALLY 19 days later the engine light comes on AGAIN. I get the fixed finder report November 20th at 9:18AM ..SAME THING camshaft position sensor problem! This time I am LIVIDD , so I go to **** Yeomans and tell them give me a working car NOW as I was informed that the Warranty is not paying again for this problem by **** Gainesville. This time ******* land at the **************** told me himself on November 26th they sold me a car in terrible shape!. Luckily I was able to leave the car at **** *********** while out of town for Thanksgiving already with my family. but when I came back on November 30th to get the car back from **** and take it to **** Yeomans the car got to the point of no longer starting anymore! I had to tow it to **** Yeomans. I sat from open to close at **** Yeomans waiting for something to be done about this lemon Car. ONLY to get told they need a cosigner .

  Business Response

  Date: 01/23/2025

  Directly after receiving this complaint from Miss ******, we invited her into the dealership to discuss and come up with a resolution. We have been more than accommodating with Miss ****** in providing her with a loaner on two separate occasions while having her vehicle worked on in which she completely trashed both loaner vehicles we provided her to the point they were not sellable. We chose not to charge Miss ****** and ate all costs it took in getting these vehicles cleaned up and scratches on the vehicles repaired. We have also covered all repair bills on Miss Cottons vehicle up to this point. We informed Miss ****** that moving forward she is responsible for all costs pertaining to this vehicle because when the vehicle was sold to her it was in great condition and passed all inspections. She has put over 10 thousand miles on this vehicle and completely trashed it as well. Both parties agreed on this resolution and that it is more than fair.

• Initial Complaint

  Date:12/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership staff lied to me multiple times about rebates being applied. Also refusing to provide *** time of sale report for EV tax credit purposes.

  Business Response

  Date: 12/24/2024

  Per the ******* website, the Mach-E the customer bought does not qualify for the *** tax credit. see attached the screen shot. If a customer qualifies for something we give it to them 100 percent of the time. 

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a "Blue Certified" 2021 **** Transit with ******* miles from **** Yeomans **** in Ocala, FL for $35,892.75 on 09/10/2024. The vehicle was transported on a transport trailer to my home in **********, **. Two days after receiving (10/3/2024) my certified vehicle from **** ****** ****, the check engine light came on. I took it to my local **** dealer (**** ***** ****) and they found that the exhaust manifold and both catalytic converters were bad. Turns out, this is a common issue (**** issued a ***************** Bulletin and redesigned the manifold) for my vehicle and the technician was "shocked" that **** ****** **** passed it in their certification inspection. It gets worse: **** Yeomans **** management said that I am fully responsible for the $7,000 repair! They said the certification inspection only guarantees that the parts are "present" and does not guarantee that they work.

  Business Response

  Date: 12/03/2024

  This guest has filed a complaint on the ****** website as well. we have responded on that platform and will not be working the same concern on multiple websites.

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22511312
  
  I am rejecting this response because:

  The State of ***************************** Safety and Motor Vehicles is investigating the deceptive trade practice engaged in by **** Yeomans Ford.  I will not consider this complaint resolved until it is, in fact, resolved.  **** Yeomans **** has not addressed or attempted to satisfy the monumental failure in best practices for communication and customer service which left me with no choice but to file this complaint. 

  Sincerely,
  
  Jordan Low

  Business Response

  Date: 12/23/2024

  The dealership will not be engaging the same complaint on two different platforms. The responses have already been sent into *******, and a representative of *** has been in contact with the dealership. 

• Initial Complaint

  Date:06/17/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction date was 5/16/2024. I test drove a new mustang GT on the lot outside. I decided to purchase the mustang GT on the showroom floor because I liked the color better. The mustang on the floor was advertised as new with the same markings on window as new cars outside. I have attached the picture on the showroom floor. I never test drove this car and the dashboard is digital. While I was signing the paperwork they were moving the cars around to move off the showroom floor, detail and bring out front for me. On the sales contract where it says new, used or demo it says new. After I go outside to leave in the car, I notice it has ***** miles on it. I have a time dated picture of this. I was also pressured to give a 5 star review which I did not. The sales manager also tried to get me lower payments and get me to pay ****** for the car while I have good credit and qualify for thew 2.9 financing. Also tried to sell a 4k protection plan that they cannot prove even exists. I had to get a protection plan for much less or they would not sell me the car. It's not on the contract and gave me a brochure of the plan not the receipt. I called the number on the brochure of protection plan and they have no knowledge of my car with the vin. They are being investigated by the attorney general from what I sent in. Also the attorney general told me they have forwarded my complaint to different divisions within their office.

  Customer Answer

  Date: 06/17/2024

  I was given a usb with a copy of everything I signed including the contract of the car. When I got home the sub the car dealer gave me was blank. I had to go back to the dealer and ask them to print up a copy of the contract. It was never sent to me electronically either Im told this isnt correct by the ftc and they never heard of a company giving a usb. Also they lied to me and said car I bought off showroom floor had demo on it after the fact. I have the time dated pictures to prove which I sent to you. 

  Business Response

  Date: 06/18/2024

  The vehicle was marked on the windshield as a demo with 1900 miles. the customer sat inside the vehicle on the showroom the previous day and may have failed to notice that. The odometer was disclosed at time of sale. the customer was vocally upset about this and we offered to cancel the transaction, or to switch to a different mustang. the customer declined stating he wanted to keep that one. the customer tried to renegotiate the price we were not willing to sell the vehicle for any more of a loss than we could. again we offered to cancel the transaction. the customer declined again. The customer spoke to two of the sales managers and the general manager all who offered to cancel the transaction before the customer ever left with the vehicle. the customer declined, stating he should get the car for cheaper, however the dealer was already taking a large loss on the transaction.

   

  not sure why there is a complaint about us trying to sell backend products or make profit on a vehicle. that is standard  procedure. The customer has threatened us with the attorney general complaints several times however when we tried to cancel the transaction or switch to a different unit he was not willing. Now the customer is asking for a ****** billing adjustment on a vehicle that we sold for ***** plus tax tag and title. this is a vehicle that he was aware of the demo status and mileage on the vehicle before taking delivery. Now after multiple attempts by the dealer to satisfy the customer AT TIME OF SALE he wants us to make a ***** billing adjustment.

  The vehicle had a selling price of ***** plus official taxes and fees, the vehicle is still worth the amount of the selling price even though it has now been titled and driven off the property. the dealer would be willing to purchase the vehicle back for ***** aslong as the vehicle has reasonable mileage and in proper condition. 

  Customer Answer

  Date: 06/20/2024

   
  Complaint: 21861030
  
  I am rejecting this response because:
  I was negotiating on a new car not a used car. This dealership is lying. There was never a demo sign on the car and again the contract states new on it which you have. Pictures of the car on showroom floor and on contract where it says New, Used or Demo its typed I. As NewIf I hadnt noticed the mileage on the way out I would not have known. I also was given two free oil changes and two free gas and have that documentation. Thats not enough. I want a credit of 4K or I will *** this dealership, put it all over social media with my documentation. 
  

  Thank You!
  Sincerely,
  
  ***********************************

  Business Response

  Date: 06/24/2024

  An attempt at getting $4000 out of us after the fact is extortion. we tried to unwind the car deal at time of sale and customer refused. now he is threatening to post all over social media if he doesn't get money out of us. this is the most embarrassing form of negotiating past the sale from a customer that I have ever seen. 

   

  I will be happy to sit down with the customer in my office to discuss further. 

  Customer Answer

  Date: 06/25/2024

   
  Better Business Bureau:
  
  The dealership worked it out with me. Thank you better business for your help I really appreciate it.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:05/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to **** Yeomans ***** Ocala, FL to purchase a used truck. My first of several issues are they offered me $9,000 for my 2019 **** F-150 Lariat truck, approximately $24,000 less than fair market trade in. After calling them out on the trade in price they raised the amount to $33,500. I then unsuccessfully tried to negotiate a favorable purchase price. I had run the truck and options through ***** Blue Books online calculator, and it gave me the retail price of between, $58,000 and $62,000. The dealership held with $77,700 sale price. None of this was an issue, if they would have given me my keys back, I would have left. But instead, ********************* who identified himself as sales manager tried to trick me. He eventually lowered the price to $65,500 but not the payment, it stayed the same as the $77,700 payment. He said there were 4 fees I needed to pay, the actual price of the advertised truck is $2,500 more and our ad says that is at the bottom of the advertisement in small print. Second fee, $4,449, Florida Diesel Certification Fee. This fee sounds official as if it's being paid to the state of Florida but it's not, just an added in junk fee. At that point I'm done and demand my keys back. Another reviewer claims to have been charged $3000 for a Florida Protection Package, another official sounding junk fee. I want to know if this is legal. Can GYF makeup an official sounding fee to deceive the consumer to enrich themselves? I would also like to address GYF web ads, the price is printed at the top of the ad, it's reiterated just below with the same price. Is not the actual sale price. There are no indicators, such as asterisk or numbers alerting the consumer to search the bottom of the page for more information. Is this considered deceptive advertising? I have included copies of the ad with red arrows pinpointing my concerns.

  Business Response

  Date: 05/16/2024

  Processed have been put in place to make transactions more transparent. some changes have been made in sales management staff to ensure the proper people are dictating the selling process to ensure customer satisfaction.

   

  thank you for your feedback 

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 8, 2022
  
  My 2016 Ford Escape SE was towed to Gary Yeomans Ford of Ocala because it had a rattling upon start up and shut down. It was diagnosed as having a bad turbo, which was covered under my extended warranty($100.00 deductible). There was also a recall on the transmission shifter cable bushing which was replaced at this time. I also had an oil change as well as spark plugs and air filter replaced.
  Total Ticket: $358.50
  
  
  After getting my car back the rattling was gone but I had a vibration in the car at low rpm’s. The vibration was so bad I would have to put my car in neutral while at stop signs or traffic lights. I could feel the vibration in steering wheel and seat.
  
  Sept 9, 2022
  
  I returned my car to ford because of the vibration. I was told it was harmonic balancer and upper motor mount.
  Total Ticket: $1,738.85
  
  Unfortunately, the vibration was still there. I went back to ford (not sure of the date because I was not given any paperwork). At this time I was pretty angry and spoke with the service manager and mechanic. They checked my car out again and told me that they replaced a transmission mount free of charge. I was urged to bring the car back if this didn’t solve the problem. The issue was still there.
  
  April 13,2023
  
  Took car back in for same vibration and a squeaking in the rear of vehicle after struts were replaced at another shop.
  
  This time I was told the vibration was the motor mounts. I was informed that all 3 motor mounts needed to be replaced (one of which was still under warranty from Sept 9, 2022 replacement). However, the receipt mentions transmission housing? The vibration was STILL there.
  $792.92
  
  The squeaking in the rear of vehicle was diagnosed as 4 rear control arms and bushing failure. Those were replaced.
  $875.08
  Total Ticket: $1,837.84 (with misc charge)
  
  The squeaking in the rear was gone. However, every time I hit a bump my car felt like it was fishtailing I almost wrecked the first time this happened. Also, when the front wheels were straight, the steering wheel would be cocked a quarter turn. I called my service advisor and told him what was happening with the loose back end and he told me to bring it in that day. They did some adjustments. Still not fixed.
  
  May 16, 2023
  
  I spoke with Jay M****** when I brought my car in again for ongoing vibration issue. I also stated that the steering was still off and the car pulled to right. He asked me to leave car with him for a day.
  I am not even sure what they did to the car that visit,( other than some adjustments) but nothing was fixed.
  
  June 9,2023
  
  I spoke to Jay M****** on the phone June 1st, letting him know that I was still having steering issues and the vibration was not gone. He asked me if I could bring it in and leave it a couple days. I agreed to bring it back Monday June 5th. When I dropped the car off they let me know that they would not be able to get it back in the bay until Wednesday because they had a particular mechanic they wanted to diagnose it. I had not heard anything Thursday afternoon so I called my service advisor and left a message asking for a status update. Friday afternoon I still had not heard anything. At this point, I am done.I call the service department and tell them I am done dealing with them and I would be there to pick up my car within the hour.
  
  Guess what the vibration could possibly be now? Torque Converter. The paper work states torque converter shutter. No Thank You!
  
  I have in good faith paid for every repair Ford has told me it needed to fix the vibration. I feel like I have been taken advantage of, and at this point I would like a full refund of everything pertaining to the resolution of the vibration so I can take my car elsewhere and get it properly diagnosed and fixed. Obliviously there is a problem with my car or I would not have continued to give Ford my money to fix it. It’s pretty inconvenient to keep bringing it in and leaving it over and over! My car not only has the same vibration, the steering wheel is still cocked and now feels so tight like I have very little power steering as well as pulling to the right.
  
  Total Spent: $3,935.19
  Approximately $2,531.77 on fixing vibration.

  Business Response

  Date: 06/27/2023

  Have spoken with **** ****** and agreed the main goal here is to get the vehicle fixed for her. We are picking up her 2016 Ford Escape and bringing it to our Villages location to have our service manager James / Techs look at it to get a second opinion so we can get to the bottom of where the vibration is coming from and get this fixed for her ASAP! We will not stop until we get the issue resolved for her and she is happy.

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-31-2022 we purchased a 2022 Escape from Gary Yeoman’s. My husband is a Ford retiree entitled to an A plan discount. We were shown the discount price however the discount price was not when completing the financing for the vehicle. The finance manager did not go over all of the numbers step by step during the signing process. At home I reviewed the full document and discovered they had marked up the vehicle from the A plan price. On January 2 we went back to the dealer, new finance documents with the correct price were signed. We were told the original would be cancelled. That did not happen and we received a bill for the original loan. I attempted to contact the dealership 3 times and received no response. I contacted Ford Credit and made them aware of the situation. They filed a complaint against the dealer. I called Ford Customer Services and filed a complaint. After a week, I was finally contacted by the dealer. They promised to cancel the original contract as stated and had us sign a third contract on February 12. On February 14 we received a letter from Ford Credit showing a past due payment and new payment for the incorrect amount due in March. As of February 17 the original account has still not been resolved. I have called 2 different people at the dealership again but no response.

  Business Response

  Date: 02/24/2023

  Our Finance Director had spoken with Mrs. ******* ****** and explained to her previously that the canceled contract for her original deal was completely submitted on our end and we were waiting on Ford Credit. Verified with a Funding Specialist with Ford Credit today February 24th, @ 9:54am that the contract cancellation is complete and will be backdated to the original contract date, which was on December 31st, 2022, and will not affect her credit in any way.  Informed Mrs. ******* ****** and customer is happy.